《英语总复习专题课件情景交际.pptx》由会员分享，可在线阅读，更多相关《英语总复习专题课件情景交际.pptx（28页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、English General Review Topic Courseware Scenario CRESUMEREPORTCATALOGDATEANALYSISSUMMARY目录CONTENTSOverview of situational communicationCommon expressions in situational communicationCultural differences in situational communication目录CONTENTSAnalysis of situational communication examplesSuggestions f
2、or improving situational communication skillsREPORTCATALOGDATEANALYSISSUMMARYRESUME01Overview of situational communicationSituational communication refers to the communication that occurs in a specific context or situation,where the participants interact and exchange information is based on the give
3、n circumstancesIt is a type of communication that is situational specific,flexible,and responsive to the needs of the participants and the contextThe definition of situational communication Situational communication is essential for effective communication,as it allows participants to adjust their c
4、ommunication style and content to the specific site,ensuring clear and appropriate communication Through situational communication,participants can better understand the context and circumstances surrounding the communication,which helps them to make informed decisions and response appropriately Sit
5、uational communication allows for flexibility in communication,as it can adapt to different situations and participants This flexibility is important in handling various types of communication challenges and unexpected situationsEffective communicationContext awarenessFlexibilityThe importance of si
6、tuational communicationCommon scenarios of situational communicationBusiness meetings:In business meetings,participants need to communicate effectively to achieve business objectives Situational communication skills are essential for understanding the agenda,making clear proposals,and handling objec
7、ts or concerns raised by other participantsSocial gatherings:At social gatherings,such as parties or networking events,regional communication is important for building relationships,making new connections,and maintaining appropriate social etiquettes Participants need to adjust their communication s
8、tyle to fit the information and conversational nature of these gatheringsInterpersonal relationships:In interpersonal relationships,situational communication is critical for maintaining effective communication and understanding between partners or family members It involves adjusting the tone,conten
9、t,and frequency of communication based on the relationship and the circuits surrounding itREPORTCATALOGDATEANALYSISSUMMARYRESUME02Common expressions in situational communication Hello,how are you?Good morning/afternoon/evening,nameGreetings Goodbye,name Take care and dont wait to reach out.GoodbyeGr
10、eetings and GoodbyeIntroduction Allow me to introduce name,title/position.Recommendation I highly recommend name for reason.Introduction and Recommendation0102Thank You and ApologizeApologize:Im sorry for inconvenience/inconvenience.My Apologies for delay/take.Thank you for action.I approve your hel
11、p.Requesting assistance Could you please request?I would approve it if you could request.Providing assistance Sure,I can assist.No problem,Ill assist.Requesting and Providing AssistanceAnswering the phone:Hello,this is name.Youve reached name,how may I help you?Hi,this is name calling from company/d
12、epartment.Could you please call me back at phone number?Thank you.Making Phone Calls and Leaving MessagesREPORTCATALOGDATEANALYSISSUMMARYRESUME03Cultural differences in situational communicationValues Eastern cultures tend to value collectivism,while Western cultures emphasize individualism This dif
13、ference can affect communication styles and the way people interact in different culturesExpressions Eastern cultures tend to be more direct and subordinate in their communication,while Western cultures are more direct and explicit This can lead to misunderstandings and conflict if not recognized an
14、d addressedHierarchy and Rank Eastern cultures tend to have a strong sense of hierarchy and rank,with greater respect for elders and superiors In Western cultures,there is more emphasis on quality and individuality,with less emphasis on age or rankCultural differences between the East and the WestAd
15、aptation:When communicating with people from different cultures,it may be necessary to adapt your communication style to fit their cultural norms This can involve being more direct,subordinate,or direct,depending on the culture you are communicating withAwareness:Recognizing and understanding cultur
16、al differences is the first step in overlapping communication barriers It is important to be aware of how your own culture influences your communication style and to be sensitive to the differences in other culturesEmpathy:Trying to see things from the perspective of the other person can help you be
17、tter understand their communication style and cultural norms Putting yourself in their shoes can help you approve their viewpoint and react appropriatelyStrategies for coping with cultural differences Cross cultural communication requires active listening skills,as it is essential to understand the
18、message behind the words You need to pay attention to non-verbal cups,tone of voice,and body language to fully understand what is being said It is important to use clear,concise,and relevant language when communicating with people from different cultures Avoiding jargon or technical terms that might
19、 be unfriendly to the other person can help ensure that your message is understanding Non verbal cures such as legal expressions,eye contact,and body language play a critical role in cross cultural communication Understanding and observing these cures can help improve communication and avoid misunde
20、rstandingsActive ListeningVerbal SkillsNon verbal SkillsSkills in cross cultural communicationREPORTCATALOGDATEANALYSISSUMMARYRESUME04Analysis of situational communication examplesAirports are a busy and ever-changing environment,so situational communication at airports needs to be clear,accurate,an
21、d efficient.Airport situational communication usually involves flight information,security procedures,luggage check-in,and other aspects.Accurate information transmission is crucial for ensuring smooth travel for passengers in the airport context.Airport staff need to have good English communication
22、 skills in order to provide timely and accurate information to passengers.Airport situational communicationGood communication can help improve the customer experience in hotel check-in situations.The hotel front desk is the starting point of the customer experience,and good communication can make gu
23、ests feel at home.Hotel staff need to master basic etiquette and English expression in order to provide efficient and professional services to guests.Hotel check-in scenario communicationEffective communication is an important factor in improving customer satisfaction in restaurant dining situations
24、.Restaurant waiters need to have good communication skills in order to provide customers with services such as ordering and recommending dishes.In addition,communication in the restaurant context also involves handling complaints,resolving misunderstandings,and other unexpected situations,requiring
25、waiters to have the ability to adapt flexibly.Restaurant dining scene communicationEffective communication is the key to achieving consensus and goals in business conference situations.In business meetings,attendees need to use accurate and professional language for communication to ensure the accur
26、ate transmission of information.In addition,communication in the context of business meetings also involves presenting proposals,discussing issues,and reaching agreements,requiring attendees to have good listening,expression,and negotiation skills.Business Meeting Scenario CommunicationREPORTCATALOG
27、DATEANALYSISSUMMARYRESUME05Suggestions for improving situational communication skillsJoin language exchange clubs or communities These are great places to practice speaking English with native speakers and other learnersTake part in conversation classes or workshops These provide structured opportun
28、ities to improve your speaking skills through role plays,simulations,and group discussionsAttention language immersion events These events,such as language cafes or language exchanges,allow you to immerse yourself in the language and engage in real life conversationsParticipate more in English pract
29、ical activitiesLearn and master common expressionsListen to your records and identify common expressions or phrases you use frequently to ensure you are using them correctlyRecord yourself speakingUse resources like phonebooks,language learning apps,or online resources to learn common expressions an
30、d idiomatic languageFamiliarize yourself with Make a list of useful expressions and practice receiving them regularly to improve your retention and fluencyMemorize useful expressionsWatch English movies or TV shows Pay attention to how native speakers express themselves,their promotion,and the way t
31、hey structure their sensesListen to native speakers When you have the opportunity to speak with native speakers,pay attention to their language use,promotion,and fluencyNote down useful expressions When you hear someone use an expression you dont know,make a note of it and look it up later to unders
32、tand its meaning and usagePay attention to observing and learning how others express themselvesUnderstand and respect cultural differencesA willingness to learn about other cultures will enhance your communication skills and make you more culturally sensitiveBe open to learning about other culturesU
33、nderstanding the cultural context of the language will help you avoid cultural faux pas and communicate more effectivelyLearn about the culture anWhen communicating with native speakers,be aware of any cultural differences and adjust your communication style accordinglyKnowledge cultural differencesRESUMEREPORTCATALOGDATEANALYSISSUMMARY感谢观看THANKS