《l酒店前台 英语.docx》由会员分享，可在线阅读，更多相关《l酒店前台 英语.docx（19页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、我们II打败了敌人。我们II （把敌人）打败）To酒店前台英语一1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告知我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、 Please pay at the cashiers desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？6、Housekeeping, may I come in?
2、客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind t he bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Pm not disturbing you.我希望没有打扰您。酒店前台英语二2023827 15:05:00| By:汪永海0举荐15. Welcome to our hotel.欢迎光临。16. So you have got altogether four pieces of baggage?您一共带了 4件行李，是不是？17. Let me hav
3、e a check again.让我再看一下。18. The Reception Desk is straight ahead.接待处就在前面。19. After you, please.你先请。20. Excuse me, where can I buy some cigarettes?劳驾。我到哪儿可买到香烟？21. There is a shop on the ground floor.一楼有个商店。22. It sells both Chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。23. Can I also get some souven
4、irs there?也可以买到纪念品吗？24. There is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。25. Excuse me, where is the restaurant?劳驾，请问饭厅在哪儿？26. We have Chinese restaurant and a western-style restaurant. Which one do you prefer?我们有中餐厅和西餐厅，你情愿去哪个？27. Id like to try some Chinese food today.今日我想尝尝中国菜。Dia
5、logue A(A car pulls up in front of Huatian Hotel and a doorman (A) goe s forward to meet the guests B and C, opening the door of the c ar for them.)A: Good evening, sir and madam. Welcome to our hotel.Mr Bell (B): Thanks. Good evening.A: (Opening the trunk, taking out the baggage and looking at the
6、name on the baggage tags.)Fm the doorman, sir. So you have got altogether four pieces of baggage?B: Er. Maybe five, Margaret (C)?A: Five? Oh, sorry. Let me have a check again.C： Oh, no, Henry. Always poor memory! We*ve got only four.B: I see.(To the doorman) Sorry, boy. You*re right. Four pieces.A:
7、Never mind, sir. The Reception Desk is straight ahead. After y ou, please.B: Yes, thank you.Dialogue BA: Excuse me. Where can I buy some cigarettes?B: There is a shop on the ground floor. It sells both Chinese and foreign cigarettes.A: Can I also get some souvenirs there?B: Yes, sir. There is a coun
8、ter selling all kinds of souvenirs.A: By the way, where is the mens room?B: There is one at the end of the corridor.A: Thank you.B: You are welcome.Dialogue CA: Excuse me, where is the restaurant?B: We have Chinese restaurant and a western-style restaurant. W hich one do you prefer?A: rd like to try
9、 some Chinese food today.B: The Chinese restaurant is on the second floor.A: What are the hours at the restaurant?B: Breakfast 6: 0 to 9: 00 a.m. ; Lunch 11: 30 a.m. to2: 00 p.m.;Dinner 5: 30 to 9: 00 p.m.A: Thank you.B: You*re welcome.Words and Expressionscigaretten.香烟、纸烟souvenirn.纪念品，纪念物corridor n
10、 .走廊44. Yes, we do have a reservation for you.对了，我们这儿是有您预订的房间。45. Would you please fill out this form while I prepare your key card for you?请您把这份表填好，我同时就给您开出入证，好吗？46. What should I Hll in under ROOM NUMBER?“房间号码”这一栏我该怎么填呢？47. ril put in the room number for you later on.过会儿我来给您填上房间号码。48. You forgot t
11、o put in the date of your departure.您忘了填写离店日期了。49. And here is your key, Mr.Bradley. Your room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420o50. It is on the 14th floor and the daily rate is $90.房间在14层，每天的房费是90美元。51. Please make sure that you have it with you all the time.请务必随时带着它。52. My business negoti
12、ation has progressed much more slowly tha n I had expected.我的业务谈判进行得比我原先预料的慢了许多。53. I wonder if it is possible for me to extend my stay at this hot el for two days.我想知道是否可以让我在这儿多呆两天。54. Ill take a look at the hotefs booking situation.我来查看一下本店房间的预订状况。55. Im glad that we*ll be able to accept your exte
13、nsion re-quest.很兴奋我们有方法接受您延长住宿的要求。56. But Pm afraid that it will be necessary for us to ask you to c hange rooms for the last two nights.不过，生怕最终两天我们得请您搬到别的房间去。57. We have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。58. Thats no problem at all.没问题。Dialogue AA: Good morning, sir. Ca
14、n I help you?B: Good morning! I have a reservation for a single room with a bath here.A: May I have your name, sir, please?B: Bradley,John Bradley.A: Just a moment, sir, while I look through our list.Yes,we do ha ve a reservation for you, Mr. Bradley.Would you please fill out this form while I prepa
15、re your key card for you?B: Yes.Can I borrow your pen for a minute, please?A: Sure.Here you are.B: What should I fill in under ROOM NUMBER?A: You can just skip that. 1,11 put in the room number for you la ter on.B: (After he has completed the form) Here you are.I think I*ve fil led in everything cor
16、rectly.A: Let me see.name, address, nationality, for war ding address, passport number, place of issue, signature and date of departure.O h,here,sir.Your forgot to put in the date of your departure. Here 1 et me fill it in for you.You are leaving on.?B: Ocrober 24.A: Now everythings in order.And her
17、e is your key,Mr.Bradley.You r room number is 1420. It is on thel4th floor and the daily rate i s $ 9O.Here is your key card with all the information on your boo king, the hotel services and the hotel rules and regulations on it.P lease make sure that you have it with you all the time.You need t o s
18、how it when you sign for your meals and drinks in the restaur ants and the bars.You also need to show it when you collect your key from the Information Desk.B: OK.ril take good care of it.A: And now if you are ready,Mr.Bradley, Ill call the bell-boy and hell take you to your room.B: Yes, Im ready.Th
19、ank you.A: I hope you enjoy your stay with us.Dialogue BA: Good morning: Can I help you?B: Good morning. Pm Mr.Doug lass in room 1208. My business n egotiation has progressed much more slowly than I had expected.T his makes it necessary for me to stay on here for another day.I w onder if it is possi
20、ble for me to extend my stay at this hotel for t wo days.A: Ill take a look at the hotefs booking situation. Yes, sir, Im gl ad that we*ll be able to accept your extension re-quest.But Im afr aid that it will be necessary for us to ask you to change rooms fo r the last two nights. You see, we have a
21、lready let your room to another gentle-man.Is that acceptable to you?B: Yes, thats no problem at all.A: Let me see. room 1111 Will be vacant. How about roomllll.B: That is fine.A: When would you like to move tomorrow?B: I don*t know.A: The new occupant will be checking in a little after twelve.B: Th
22、at means I have to move out before 12. Let me see. Ill be leaving for the negotiation at 9:30 tomorrow morning and I will n ot be returning to the hotel until sometime in the afternoon. So I* m going to have to do it before I go to the negotiation.Well,! thin k I will move at 9o*clock.A: Good.I will
23、 send a bellboy to your room and help youwith you r luggage at 9 o*clock. And please remember to bring your key ca rd to the reception desk when you pass it tomorrow so that I can change the room number on it.B: I will.Thank you very much.A: Goodbye.Words and Expressionsnationality n.国籍forward v.发送，
24、寄发for warding address 转投地址passportn.护照 place of issue发照地点signature n.签名departure n.离开regulation n.规章，规定，条例negotiation n.谈判；磋商extension n.延长日期28. I want a double room with a bath.我要一间有浴室的双人房。29. How much a day do you charge?每天收费多少？30. It is hundred yuan a day including heating fee, but excluding serv
25、ice charge.一百元一天，包括供暖费但不包括服务费。31. Its quite reasonable.收费特别合理。32. How long do you intend to stay in this hotel?您打算住多久？33. Have you got through with the check-in procedure?你是否已经办妥住宿登记手续？34. Can 1 book a single room for my friend beforehand as he wil 1 arrive in Shanghai tomorrow morning?我能为我的挚友预订一间单人
26、房吗？他将于明天早上到达上海。35. Would you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱。36. This is a receipt for paying in advance. Please keep it.这是预付款收据，请收好。37. Have you any vacant (spare) room in the hotel?旅馆里有空余房间吗？38. Sorry, we have no vacant (spare) room for you. But I can
27、 rec ommend you to the Orient Hotel where you may get a spare roo m.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余 的房间。39. Good afternoon, my room number is 321. Any mail for me?下午好！我的房号是321。有我的信吗？40. Yes. You have two letters and one telegram, also a message w as left by a lady before one hour有的。您有两封信和一封电报，一小时前有一
28、位小姐来电话留言给您。41. ril mail a letter to U.S.A.by airmail.我要寄一封航空信到美国。42. How much do I have to pay for you?我要付多少钱？43. A letter generally mails to America-Europe-Africa by airmail.First 20 grains is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。Dialogue A(A: Receptionist B: Guest)B: 1 want a double room with a bat
29、h. How much aa day doyou charge?A: It is a hundred yuan a day including heating fee but excludin g service charge.B: Its quite reasonable.A: How long do you intend to stay in this hotel?B: I shall leave in a fortnight (half a month).A: Have you got through with the check-in procedure?B: Oh, yes, Pm
30、going to fill in the form of registration right now. Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning?A: Sure. Here is the form for reservations. Would you mind Hllin g in this form and pay hundred yuan in advance for him.B: All right. This is one hun
31、dred yuan to pay for my reservation.A: Thank you. This is a receipt for paying in advance. Please kee p it.Dialogue BB: Have you any vacant (spare) room in the hotel?A: Sorry, we have no vacant (spare) room for you. But I canre c ommend you to the Orient Hotel where you may get as pare roo m.B: That
32、 sounds very good! Can I book the plane ticket (train tick et, ship ticket) here?A: Please go to the CAAC office to book your plane ticket. If yo u want to book your train ticket or ship ticket, you*d better go to the Shanghai International TravelService.B: Could you tell me how many kinds of rooms
33、do you have?A: There are single rooms, double rooms, suites and deluxe suites in our hotel. Every room is equipped with a bat hand a telephone.B: Oh, I see. Thanks.A: You are welcome.Dialogue C(A: Guest B: Receptionist)A: Good afternoon, my room number is 321. Any mail for me?B: Yes. You have two le
34、tters and one telegram, also a message wa s left by a lady before one hour.A: Let me see who called.? I have to make a phone call. Will you get me the party? Here is the number.B: OK. Wait for moment. Here is your party.A: Thank you.ril mail a letter to U.S.A, by airmail. How much do I have to pay f
35、or you?B: A letter generally mall to America- Europe- Africa by airmail.First 20 grains is 20 yuan. Each additional 20grams is 15 yuan.A: Oh, I see. Thank you very much.Words and Expressionsheating fee 供暖费exclude vt 把解除在外reasonablea.价钱公道的，不贵的fortnightn.十四日，两星期proceduren.过程，步骤，程序 check-in procedure住宿
36、登记手续registration n.登记，注册deluxe suites豪华套房9、One moment, madam. Ill bring them to you right away.等一会儿，夫人。我立即送来。10、ril send for an electrician（ doctor.）我给您请电工（大夫）o餐饮部：11、 Sit down, please. Here is the menu.请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？12、What would you like to have, coffee or tea?您要喝咖啡还是
37、茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。ll:30a.m.tol: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。15、Here is the bill. Please sign it.这是您的账单，请签字。47、Mind/(Watch)your step.请走好。48、Pleas
38、e be careful.请当心。49、Please dont leave anything behind.请别遗忘您的东西。50、Don*t worry.别担忧。51、Take it easy.放心好了。52、Please don*t smoke here.请不要在这边抽烟。53、Goodbye.再见。54、See you late.再见。55、 Good night.晚安。56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，感谢您的光临。58、Goodbye and hope to see you again.再见，
39、希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途快乐！祝您好运！36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you.我能为您干点什么？38、Is there anything I can do for you?有什么能为您效劳的稿?/P39、Just a moment, please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes,
40、 of course.当然可以。41、Go upstairs/downstairs.上楼/下楼。42、It*s on the second （third） floor.在二（三）楼。43 Excuse me.对不起。Where is the washroom （restroom, elevator）?请问盥洗室（休息室、电梯）在哪儿？This way, p加ase.请这边走Turn left /right.往左转/右转。45、It*s in the lobby near the main entrance.在大厅靠近大门。46、It*s in the basement at the end o
41、f the corridor.在地下室走廊终点。1、Good morning（afternoon, evening）, sir（madam）早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you.很兴奋见到您。3、How are you?您好吗？Fine, thanks. And you?很好，感谢。您好吗？4、Welcome to our hotel （restaurant, shop）.欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得快
42、乐。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得快乐。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得快乐。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得快乐。（客人离店时）7、Have a good time!祝您过得快乐！8、*hotel, front desk. Can I help you?*饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong num
43、ber.对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、 Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？1. I*d like to book a double room for Thesday next week.下周二我想订一个双人房间。2. Whats th
44、e price difference?两种房间的价格有什么不同？3. A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4. I think Ill take the one with a front view then.我想我还是要阳面的吧。5. How long will you be staying?您打算住多久？6. We*ll be leaving Sunday morn
45、ing.我们将在星期天上午离开。7. And we look forward to seeing you next Tuesday.我们盼望下周二见到您。8. I*d like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9. We do have a single room available for those dates.我们的确有一个单间，在这段时间可以用。10. What is
46、 the rate, please?请问房费多少？11. The current rate is $ 50 per night.现行房费是50美元一天。12. What services come with that?这个价格包括哪些服务项目呢？13. That sounds not bad at all. 1111 take it.听起来还不错。这个房间我要了。14. By the way, I*d like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。Dialogue AA: Ro
47、om Reservations.Good afternoon.B: rd like to book a double room for Tuesday next week.A: Thats fine, sir. A double room for Tuesday, September 12th, wi th a front view or rear view?B: Whats the price difference?A: A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.B: I think Ill take the one with a front view then