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1、203自治区暨全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台英语口试题库 情景应答及答题要点: 1. Q：As the gests i hy avea esvtion with your resturat. : oodevenn. Do youhavea ervation?2. Q: How ou check up the usts aof the resevaio？ : oo evening. Undrwhoe nam asyorreervation ae？3. Q:hguests ned a ablefo4,and theywould like t din somewhre qit.
2、A： Ver we.Tis plae. Hers awinow ablefor four ovlookig he lak. Its erynie an quet er. Q： Canyou eplinteem f rafst ot fr adultand children inthehtel?A: Sur,we ofe breakfast at th rt o 128 RMB foreahadult， and it ee charefr cildren udr6. : h gstwould loeto tr ome Cines d，and they sfo ou advceonwretohae
3、 in prt.A: he os Resarant of our hoe ervs ver gdCinese food. Is on the 2nd Flo.Q: Tell te ues hothe rstaurantil hold hetble for helayd ues.A：Usualy， we holdhe erved tble for ortyminutsor our uests. S, plea e sur tiv beor 6:4this eveng.7 Q: Grette gusts andchc uponhm o se i they ae enoyng thefoo.A： G
4、ood evening, is eeryig o oursatisatin?Are yo ejoyin he od?8 Q:Ifomtguest ha therestaurat is f bokd hs evning， and ggt that h bo atable te smetme tmoro evnng.A:Im sorry We arefll ooked his evning How aut tomorw？ W stil haeome nice tabls aaiblef tmor venig.Q:As the gueststher prfrence orthe eggdshes.A
5、: How ould yo like the ggs doe, Scrambe Eggs,rieEggs rmes?. ： Akth guests if they ike to wit a wile in h loune utilthe tble is available.： Wu you like to ave t nd e nte ouge for mont？Wel st you s soon a thetable s ready.1. Q:Athe ess tei eferenc forfood， Chnee， Wstern, Jaese orKoean.A： Whic sty of c
6、uisne woud yo pee? Weservehnse, Westrn, Japaese andKoran foo ere. Q: hat you say whe youre presenting e enu to theges?: Here s the menu. Th waie wil be i yo in a moment to take your ord1. : How d youoffer ttake order fo theguests n theevening？: Good eening. Ma takyorordernow? / ryou ed to ore now?14
7、. Q： atare the furmajor hinese cuisines yod troduce to thgusts？A: China， ther a avary o aus cuisneThefor majo ones ar Sihun Cuin，Guangdong uine,Sand Cuisin nd iangu-Ziag uisi5. : H d youask thgst o cek hisbll?: Hers ybil. Please chekit Thfrut ombiat is on h hous1. Q：Howdo ou reomend h specialty f th
8、e rturan? A： Wuldou lik totry orspecalt? t is our chesrecmmendtin, very eiciusin ee.17：Vit te tat cck ifyo ervi i satisfacory Inform theuet t lascoure wi e dsser?A: Isevryhingto ursatfacion? All the dishes ae besev as heen goes,exeptfor he desser to follw.18. Q: Youv noiced ht he ts hvenjodefood i y
9、ur rtaurt athey eemed ful anhappy, yeth a wole dis of Roat Dukutchd ilyo do ora somethng to hep?A: I will as: Have yu enjoed ur dinner? Wou yo like me to paktheRas Dck for ou o tkeaa?9.Q: Ask the uest is preference for fruitjueA: at kid offruit ceou you refer? W have ape juice, kiwiruit jui aorane j
10、uice.0. Q：Ask thut s choice of the main course.A: hat wou you likerourmain ous?1. Q： Ask te gusts hoice ofwine.A: Would yo ik abotle f ed n togowth you irloin Steak?2.： Wha do osay wenservigthguess therdessrt?A: Heris you deser. Plse enoy.3.Q： sk he uest hw hwud lik hi te preprd.A： How wuld you liey
11、ourstea doe? are,edim or We-ne?24. : Wht is the dut of aod nBeverge Manager?: A Fod ad Beverge Manag is in hrgeadirc th work of tDepartmt.5. Q：Tell he gest the restaurnt ofesrentialpriceto gua guests.： We offe a eferenial pric of 0 discount to the guar guests.6. Q: Ask h get theaye wold like deorate
12、 thebnqt hll.:Ho wold yo lik us tsetup te banquet hll? Do yo need some pecific ecoratin fo the bnut?27 Q: Telth gsts how to apreciate he art Chnese cokng:The cham of Chs cokig in tedlicacyf tedihsin rmfthe color， the flavo d te tt.28. : Whe the gust tlls u te ned moe tmeto ink efore ordeing， how o y
13、o resond?A: ery ell, pls taeour tim wilbe bck wit you in momnt.29. Q： Tll th gests t gnral sequenceof ahiese dner.： Chiese dinner usuall tarts wit cold dshd endswi asoup0. Q:atd yousay if t guestorer di hih navilbl in your retaurat？A：I fraidweo not sthish in urestauan. May ecomend th seciy of tody?3
14、1. Q: hdo yourome if the gesordr a fresh hitewater fih?A: ay I sugestseamingh fih t reain its freshns?32 : Hw doy akout thgespreferece fobufet or a carte ere? A: Hw woyou like yor dnner seved? uffet or nlacrteserice?33. Q: owdo youa abot te gets rfenc fo ad？A: What ind of sadwuld yu prefer? ehave Ha
15、m Slad, Prwn Slad， and FresVeeale Saad.4. ：How doyou respond t a guescomlments to you sevice?A: Thank you or rompliments Its our gratet easre tob o servie3 : Expa h servi charge t th gustsbl.A: A y may aenoticed, a 10% erie careabeen dded tth ttal6. Q： Whado you s aera guesha brog a prbem to your at
16、ttio?A: Thak you fr binin this mattrt ur attnion. It helps to improve or sevic3.: Tell te guest whr topyhisbill. A:Yuma pa the blahe cahirs desk. Thi way le.8 Q:s the gust watveeab hed like t have ith ischckn. A: What veetl old ou lk to ithyur Roast Chke?.Q: What o say in singoff te gests? A: m glay
17、ou njoyed.Thanyo forcomig! Godbe.0. Q： el t gest at exactly is th dishof“paghtt th am”.A: “SahettihLamb” s atual lamb cookedtebsand serve wth spaghett.41. Q: th gestwants tomke rervatio ith your resauant, hat ifomato oyo ndto know？ A:I hav to cnfrm such informion regarding tenam of the guet, hi tele
18、phne number， t ie for th reevatio,the nuerofguests to b exect.42. : If a gut wts otrSich uiine, hw o yhlptemorde? A： If u like, yo cold try Chongqing-style hpt. Isawondrf combian of meat, poat, cabbage,lots root,tofu,and mshroomina spiy oth. Ition of th mst populartms on our meu. 43.Q：As ahostess, w
19、attheirst hg ou edto find ut when he guest arives? A:I hato fid out whther the et hasa reervtionor no. 44 :ht ila bendeell te gests abotMagait? A： arritais a popular ccta mae by mxin one part of tequia ndthr arts odry wine and lemn. 45. Q:Wha woulyou yif te guet ans to knowthe bsn hurs of y resrant?
20、 ：We vid staurat servi rom 6:30.m to 10:0 p.m eery day. 6.Q:How nureges neds are metwenseatin thm? A:I wil ask：Do ou hav anypeference as therou st? 47.Q:hat informat do you ivwhenintoducing yorreuant t hes? :I wudell e ues bout t tyle,th pecialtie，thpopuldshes, the buses rsof he restauant. 48 : some
21、 gu copain th therei gus sokinin thnonsokin restaurant， what souldyoudo? A:I wll pogize to th usetgust and remind the ther gues that smoig is no alloe in the resturant.Ifh ntsto ske, hed bettgoto thesmoking rea of thehte. 4 Q：ha oud you sa wen y an toecmmed oethng to theguest?A:MaIrecomnis one, mada
22、m？ /May sugest you try thion， sr? / Woud you like to tke loo thi，Mis?. ：Wat o you ee odo f h guesths finshed deri? ：ned toonirm everthing byrepeg all dishs he haorered and all relevantprefrensheas mentioe bfoeIleave 51. Q:After you hae inished tkigoder for the gues, wha ould ou ay? A：Tankyou. Plase
23、wait a minute. Well be bck with yourder soon. 2Q：at do yo sayt chck uponthe gstses when all the ihesha bee erv? A：Doyu enothe meal? s ee nyhing lse I can ofor you? 5.Q： teguest cmplins that t pncaks re stn cold and s ardas rck hat wul you sa? A: m srry. That shuld nevehave hppnd. Pls ao ustohve th c
24、hfepare a new one fo ou mmediaely. 5.Q:If gesnts tor o dihsthaaretpical localpecialt fSuzhu， ut he a nide what to ordr, whatwoul you recommen to im? A： I will recommed equrrel-hapedMninish,the Quiboiled White Shrimp, ad thStr-fred hrdded Eel withHtil. 5. Q:hat oud say to eguestheou rercmmending our
25、ho silty? A: Wold y li to tryur hoe spcay？ Its vey popula mog ur guests 5. Q: How do you rondto gsts colain abut the sh eng to salty？ A:I wl lge d sa:“Leme anizantherdish f you”. 5. Q： If h gs tells yu tt hi w is a vgearan, wha oudyou sy?A: Wedoevedelcous vgtarian foodino restaurant. ctullythe Tfu i
26、hes are vey popularmng the gus. 58.Q: I te ueststell you that hey a fll， btther isstil one mr dihhic hasnt bee sent tote tabe， ha would you do？ A：I wllcheck ith the chef tsee whether the is is cked nt I iso， I wills te gss i they would liket hve it paced ndtk aay wih thm; f thas noten oe ye I will h
27、elp them to cncel the dis 59 :Whtare the difent ras offering a arietyo ma n seres all whin a hotel? : Theere a numr of dffeent aras ofn malsand rvice wiin ahotl- erestarn, rilro, differnt ar， cafteria acoff h, as ll a ro servic,lge sevice abnqetng.60 ：Ifa est wonderswehr he culd ske te b, wht wilopr
28、obably sa?: Iwily “Im rr. Butsokingis ot alloed aee inse tar”6.Q：Wha d ou k wn te gst orders wisky？ A: I llak “Do yo wantit sraightu ron the roks?” 2. Q: ht isthe dut of Eecutve Chf? A：AnExecutiv Chef cides nhetes onte enus, n coodiates the prpaation of the odand bverage.3.:ht wll youdo whn he guest
29、 tels youtattres a sacultin in thbil? A: Iwillhek wit the ge carefull. f her s tke, I wil apoliz ad thnrnghebill bactot cashiers desk to crrect it.64Q: Wtdo you ee todo i theust woul lk charghisbil ohi room? A: I eedo idnfy h ues y asking imto sho his room d,andte I wilake down hisnae， room numbe, a
30、nd fiallyhelp hito sig the il. 5 Q: hat old if the ge wnts to setle his bil? :H woul yo liket ay? In cah,by cedt ca, or romarge?66.Q： at will you a to the guestshen theyv njoed dnnr and arelevng he staurn? : hank you or cing We ookforwardt seeing youaain. 67 Q： Wat do you introuc hen gutass yo abou
31、eng Roast uck? A:Idtell hm that eing oastck is one of te famos dishesf Beijin. The mat is prize for itsthin, csp ki t iseten with scllion, ccumbe d sweet ban sucewit ackeroled arond e filling. 68. Q:Howd y aksue enumber of pp in tdinn pty? A：Hw any eope r tere in yur prty?69. Q: Hw o you keguests wh
32、 is paying r thinne? A： D yoant sepaated ils orjust n single ill? a I kow wo is pain， pease? 70. ： How yu aske gess o tke heir seats？A: ould ypleas takeor seats? 71. Q:Wt d u a to see if te guet wold like t have an aprfbefore oring? ： old you ike an aperi beoe o order? / Doouae fora drinkbefre y rde
33、r? 72. Q: If the guet colain tha he soup iscold,whatshould yu o? A: wil apoogizetoth gues ad omsto returnte soup tothe cef immeitely and getafrh hot bow of soup orthe gues 7. Q: t qustion would ou kfurther hen he guest odercoee？ A： old yu ikeyour coffee back orwhite? / Woud ou like our coffeewith cr
34、m or milk? 74. Q: Give the gues a orienttin othe fe beakfast in th hotel A: We srve agood secton fbreakfast ems at he bffet Frehfruit, eras, ass,cold meat,egg dishsnd al h loaldishesaecovenenty a out or our guestsPlea hep oursel. 75. Q： Wh ae th ivain kids ofrestaurant ervis? A： Tere are mainly 5kin
35、ds of rsturnt ervices. he aregurion sevic， silver ervic, plate srvic, fft servind takey svice76.Q: How “a la crte” ad “tle hot” stinuished? A： o foms of mealsare ditinuished: ala crt and tble dhot An lacatemal is orded curse bycoureom menu whr each item sasprat re， wherea a abl dote meal hs fie pric
36、efor a opltemel r svral courses. Q: What the stnd xlnce for restarant service ia deluxe otl? A: Trestarant serie a elue otel iexpectd to be fast, olite, er pofsionlnd of to quliy. 8.: sk theguest ou h tim ofhi reservtion fo dnner. : Weould youlike ourtable?A hatme aeou coingnondnesa veng?/ Weshoulwe xpect yu? 79Q： Tell the gests aoutthechoics they hve forman curse. A： What ld o k to have fr minourse? WeaveSrloin teak， Roast Lab,riled Prawns ad Scalls withGinge auce. 80. ： Ask n see if the guestwudlik to havsoethngfor dessert. A： Whtuld youik or desert