《[精选]TQM全面质量管理简介(英文版).pptx》由会员分享，可在线阅读，更多相关《[精选]TQM全面质量管理简介(英文版).pptx（22页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、Total Quality ManagementTotal Quality Managementn Quality has be e a high priority issuen Quality impacts the entire organization suppliers,customers,design,maintenancen Todays customer is well informed-journals,newsn Quality-based management philosophy-key to successTotal Quality Managementn TQM wa
2、s advanced by W.Edwards Deming in late 50s I told the Japanese that they would capture markets within five years the world over,that they would take their place alongside prosperous nations.They have done it.Quality Definitionsn The totality of features and characteristics of a product or service th
3、at bear on its ability to satisfy stated or implied needs.-ASQn Garvin advanced 5 viewpoints;1.Transcendent 2.Product-Based3.User-Based 4.Manufacturing-Based5.Value-BasedCustomer Driven Qualityn Perspective on quality-placementn Internal/external customersn Product Planningn Market segments to be se
4、rvedn Level of performance/pricen Level of quality es from customern Do not care why it is defectiveCustomer Driven QualityDimensions of Qualityn Performance-primary ops characteristics Availability,Reliability,Durability,Maintainabilityn Features-secondary characteristicsn Warranty-promise of perfo
5、rmancen Aesthetics-pleasing characteristicsn Price-indicates value of productn Example-Stereo AmplifierQuality Standards1.Baldrige Award-only US firms can apply2.Deming Prize-open to all panies3.ISO 9000-Quality Standards for Europe Tools of TQMn Quality problems are uncovered by using workers and i
6、nspectors who conduct tests on productsn People must be trained on the various tools that are availablen W.Edwards Deming-PDCA cycle19PDCA Cycle Deming Wheel 1.Plan a change aimed at improvement.1.Plan2.Execute the change.2.Do3.Study the results;did it work?3.Check4.Institutionalize the change or ab
7、andon or do it again.4.ActProcess Flow ChartCustomer drops off carMechanic makes diagnosisDiscuss work with customerRepair AuthorizedVisible to customerNot visible to customerRepair Not AuthorizedCustomer departs with carParts available?Perform WorkYNOrder PartsPass Inspection?Perform Corrected Work
8、N pleted RepairNotify CustomerCollect MoneyY17Cause&Effect DiagramDoes not meet specsManMachineMaterialMethodIncorrect MeasurementBad CleanupBad RepairTemperature ControlJars MislabeledDamaged ProductNot MaintainedNot Clear12Pareto Analysis80%of the problems may be attributed to 20%of thecauses.Colo
9、rFrequencyScratchPorosity ChipOtherWine Glasses14HistogramFrequency0.41-0.500.51-0.600.61-0.700.71-0.800.81-0.90Machine 02018Control Charts9709809901000101010200 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15LCLUCLTQM in Service Industryn More difficult to apply to service firmsn Perceived quality is affected
10、by service and surroundingsn Workers contribute most to perceived qualityDeterminants of Service Quality1.Reliability2.Responsiveness3.petence4.Courtesy5.munication6.CredibilityConclusions of Study1.Quality=expectations that are met2.Quality is determined by process and out e3.Two types of service;n
11、ormal and exceptionalCost of Qualityn 1978-P.Crosby wrote“Quality is Freen Quality improvements yield higher profitn Prevention and improvement not inspectionn Categories Cost of Failure Cost of Controlling QualityConclusionsn TQM is a valuable concept in managing organizationsn Must build the right
12、 climate for acceptance of TQMn Process takes timeQuality is Job One“No matter what the product or service,you can find it somewhere else cheaper-E.Scroogen 9、静夜四无邻，荒居旧业贫。6 月-236 月-23Thursday,June 1,2023n 10、雨中黄叶树，灯下白头人。12:01:4312:01:4312:016/1/2023 12:01:43 PMn 11、以我独沈久，愧君相见频。6 月-2312:01:4312:01Jun
13、-2301-Jun-23n 12、故人江海别，几度隔山川。12:01:4312:01:4312:01Thursday,June 1,2023n 13、乍见翻疑梦，相悲各问年。6 月-236 月-2312:01:4312:01:43June 1,2023n 14、他乡生白发，旧国见青山。01 六月 202312:01:43 下午12:01:436 月-23n 15、比不了得就不比，得不到的就不要。六月 2312:01 下午6 月-2312:01June 1,2023n 16、行动出成果，工作出财富。2023/6/1 12:01:4312:01:4301 June 2023n 17、做前，能够环视
14、四周；做时，你只能或者最好沿着以脚为起点的射线向前。12:01:43 下午12:01 下午12:01:436 月-23n 9、没有失败，只有暂时停止成功！。6 月-236 月-23Thursday,June 1,2023n 10、很多事情努力了未必有结果，但是不努力却什么改变也没有。12:01:4312:01:4312:016/1/2023 12:01:43 PMn 11、成功就是日复一日那一点点小小努力的积累。6 月-2312:01:4312:01Jun-2301-Jun-23n 12、世间成事，不求其绝对圆满，留一份缺乏，可得无限完美。12:01:4312:01:4312:01Thursd
15、ay,June 1,2023n 13、不知香积寺，数里入云峰。6 月-236 月-2312:01:4312:01:43June 1,2023n 14、意志坚强的人能把世界放在手中像泥块一样任意揉捏。01 六月 202312:01:43 下午12:01:436 月-23n 15、楚塞三湘接，荆门九派通。六月 2312:01 下午6 月-2312:01June 1,2023n 16、少年十五二十时，步行夺得胡马骑。2023/6/1 12:01:4312:01:4301 June 2023n 17、空山新雨后，天气晚来秋。12:01:43 下午12:01 下午12:01:436 月-23n 9、杨柳
16、散和风，青山澹吾虑。6 月-236 月-23Thursday,June 1,2023n 10、阅读一切好书如同和过去最杰出的人谈话。12:01:4312:01:4312:016/1/2023 12:01:43 PMn 11、越是没有本领的就越加自命非凡。6 月-2312:01:4312:01Jun-2301-Jun-23n 12、越是无能的人，越喜欢挑剔别人的错儿。12:01:4312:01:4312:01Thursday,June 1,2023n 13、知人者智，自知者明。胜人者有力，自胜者强。6 月-236 月-2312:01:4312:01:43June 1,2023n 14、意志坚强的
17、人能把世界放在手中像泥块一样任意揉捏。01 六月 202312:01:43 下午12:01:436 月-23n 15、最具挑战性的挑战莫过于提升自我。六月 2312:01 下午6 月-2312:01June 1,2023n 16、业余生活要有意义，不要越轨。2023/6/1 12:01:4312:01:4301 June 2023n 17、一个人即使已登上顶峰，也仍要自强不息。12:01:43 下午12:01 下午12:01:436 月-23MOMODA POWERPOINTLorem ipsum dolor sit amet,consectetur adipiscing elit.Fusce id urna blandit,eleifend nulla ac,fringilla purus.Nulla iaculis tempor felis ut cursus.感 谢 您 的 下 载 观 看专家告诉