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1、目 录BEC中级参考答案2TEST 12TEST 23TEST 35TEST 47TEST 59TEST 612TEST 715TEST 818TEST 920TEST 1024TEST 1127TEST 12301商务英语中级习题集2010版参考答案TEST 1READINGPART ONE1234567CABDABCPART TWO89101112DCEBFPART THREE131415161718DACBBCPART FOUR192021222324252627282930313233BADACCDABCDBCBBPART FIVE34 ITSELF35 IN36 CORRECT37
2、WHILE38 SEEN39 FROM40 CORRECT41 THOSE42 FOR43 WITH44 THAT45 CORRECTWRITINGPART ONE Sample ATo: P. JonesFrom: Luisa GambonDate: 21 November 2002Subject: LatenessMr Jones,I have noticed that you often arrive late for work ,especially on Monday mornings. As your colleagues are starting to complain abou
3、t that, you understand that unless this habit changes,I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office.Thank youBand 5All content points are covered, using natural sounding language and a consistently appropriate tone.Sample B To: P. JonesFrom: ManagerDate
4、: 21 November 2002Subject: LatenessHi, JonesNowadays you arrives late for work very often. I feel you may have particular reasons for it. But if you keep going your lateness, other staff in the office may be late like you .Im worrying about it .How about considering of being more punctual?Thanks!Ban
5、d 3All the content points are covered, though at times the register is not always entirely successful. There is evidence of an adequate range of structures and vocabulary for this level, but with some non-impeding errors.PART TWO Sample CReport on customer complaints INTRODUCTIONThis report has the
6、purpose of presenting the reasons for customer complaints in 2002.FIELDINGSThe customer complaints received in 2002 were 300 in January .Then they increased to 540 in February because of the computer systems breakdown.In March they fell to 230 because an improved order system was introduced.The reas
7、ons for complaints from January to March were analysed:Firstly the company received complaints for incorrect orders delivered .These errors were fewer in March.Secondly the time taken to deliver is too high ,but the company has planned to recruit new agents.Finally customers complain for the poor pr
8、oduct quality. In order to solve this problem more quality controls are making.CONCLUSIONSAt the moment all customers arent satisfied but many measures have been taken to improve their satisfaction.Band 4There is a satisfactory range of structures, with some errors, but these do not impede understan
9、ding. The content points are adequately covered, and the register is appropriate. The information is generally well organized, using headings and other discourse markers.Sample DCustomer Complaints Reports(2002 Jan-Mar)Background- Number of customers complains received showed very high points in Feb
10、ruary - It became less half than Februarys in March.Analysis- The breakdown of computer system in February lead to a lot of complaints.- On the other hand the introduction of improved order system decrease the amount. - Fewer incorrect order delivered in March .It result in few complaints.- More tha
11、n half of complaints are because of late deliver.- Unsatisfactory product qualitys complaints showed 28% of all.Recommendation- To improve delivery system is important ,it leads the decrease of complaints. It should be improved.- To reduce poor quality product .Products should be cheack before shipp
12、ing.Band 2The organization of the report is reasonable, as is the register and format. However, not all content points are adequately addressed, a limited range of language is used, and there are some distracting error.LISTENINGPART ONE1 JAYE2 CUSTOMER SERVICES3 OFFICE ASSISTANNT4 457.605 EUROPE HOL
13、IDAYS6 BUSINESS CARDS7 MARKETING EXECUTIVES8(THE) (COMPANY) LOGO9 INFORMATION PACK10 PARK HOTEL11 FRONT HOTEL12 NEW DESIGNSPART TWO13141516171819202122EBGFACGHEBPART THREE2324252627282930BBCACBACTEST 2READINGPART ONE1234567BCADDBCPART TWO89101112CBEADPART THREE131415161718DCAACBPART FOUR192021222324
14、252627282930313233DDACACBAADCACDBPART FIVE34 THAT35 CORRECT36 ONLY37 SO38 CORRECT39 THE40 HOW41 CORRECT42 OUT43 CORRECT44 WILL45 BEWRITINGPART ONE Sample ATo: All Staff From :Managing DirectorDate: 7 December Subject: Staff rewardI would like to thank you for the contribution in increasing the compa
15、nys profit .The profit increased due to very hard work and long working hours. Each of the staff will receive an envelope with a reward on Tuesday .The reward is a trip to Hawaii ,and I hope that this will be the perfect reward. Enjoy!Thank youBand 4All points are adequately covered and developed. T
16、here is an adequate range of language, though with some repetition.Sample BTo: All Staff From :Paul BlakeDate: 7 December 2002Subject: Staff rewardI am very pleased to tell everybody that our company was make a great profit in this year. Thank a lot everybodys contribution for the company .Due to wo
17、rk hard, the management decided that every body would get the opportunity to add the salary and paid holiday.Band 2All the content points are addressed, although poor control of basic structures, e.g. was make, opportunity to add the salary, obscure the message at times.PART TWO Sample CIntroduction
18、.The purpose of this report is to assess and recommend a taxi firm that will become our regular transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess.Findings:As regards to Telecars we have a good references on them. It is very experienc
19、ed traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations. StreetlightCabs is brand new company and there are no references on them . But they provide long distance routes which we use very often and they are also cheaper. On t
20、he other hand they dont have web page and so internet booking isnt available.Conclusion:I recommend to choose Telecars because of their reliability ,long tradition and well trained staff.Band 4All the content points are covered and are well organized. The range of language is good, and though some e
21、rrors occur, these do not obscure the message. The register is appropriate.Sample DFrom: The General ManagerTo: The line manager THE PROPOSALIn order to have a taxi firm that it could use on a regular bases for our staff and clients, we should choose the better one .The things following below are my
22、 proposal .In the advertisement of TELECARS, it gaves details. Its a good reference. The three details are useful for us. We need the 24-hour service, because our company is runned for whole day ,and we need meet the clients at any time.Compared with the other one , I think the one of STREETLIGHTCAB
23、S is not well. Its a new company and it has not any references. The distance is important for us because we are in the urban .If no distance is too far , it not good for our business. And it also has no internet booking. So I think the advertisement of TELECARS fits for our requires.Band 2An attempt
24、 is made to address all the language points, but this is not always successful. Generally the range of language is fairly limited and basic error occur.LISTENINGPART ONE1 TAKING MINUTES2 13(TH) OCTOBER3 CERTIFICATE4 CUSTOMER SERVICE5 WORLDNET/WORLD NET6 OUTSIDE LINES7 TRANSFER CALLS8 (THE) EQUIPMENT
25、 9 TRADE FAIR10 AFTER LUNCH11 REVISED BUDGETS12 HEAD OFFICEPART TWO13141516171819202122HEFADGECBHPART THREE2324252627282930CAACACBBTEST 3READINGPART ONE1234567CDABABCPART TWO89101112DFCEAPART THREE131415161718DBCABCPART FOUR192021222324252627282930313233DCACDCACABDAABBPART FIVE34 TOO35 CORRECT36 RES
26、ULTS37 BY38 CORRECT39 SO40 CONCERNING41 CORRECT42 ONES43 THAT44 ABOUT45 CORRECTWRITINGPART ONE Sample ADear colleagues,As I adviced you in our last meeting, there will be a visit from health and safety inspectors on Monday, 1st April from 9 a.m. until 15 p.m. The inspection is necessary for our qual
27、ity management certificate.Please be prepared for the inspection by telling the staff to tidy up their workplace.RegardsBand 5All the content points are successfully addressed, with a controlled, natural use of language, and evidence of a wide range of vocabulary and structure.Sample BIt was decided
28、 that health and safety inspectors would visit our factory to see how it is working. The reason of this inspection is for our staffs safety and health. It is assumed to take about a week. We are expected to give them a certain right to inspect them.Band 3The email is reasonably organized and the ran
29、ge of vocabulary and structure is adequate. However, the third content point is not clearly addressed.PART TWO Sample CReport on efficiency of different advertising methodsIntroductionThis report aims to evaluate different advertising methods Norlec is currently using.FindingsThe key findings are su
30、mmerised bellow.Direct mails to customers did not achieve the expected results because not many people read them.The number of prospectivs who learnt about Norlec from its website is likely to increase due to the new link to some wholesalers sites.Printed advertisings are very effective particularly
31、 those in specilised magazines.For this reason the number of magazines should be increased.The other methods are similar to last years results.ConclusionIt was concluded that radio and magazine advertisements are still the leaders.RecommendationsInspire of the high annual costs for radio advertising
32、 this method is suggested to be continued because most customers were reached by it.Due to expected increase of prices for billboard advertising it is recommended to give this up.Band 4All the content points are adequately covered and satisfactorily organized. As well as achieving an appropriate reg
33、ister, the candidate demonstrates a good range of vocabulary, e.g. key findings. There are, however, a number of spelling error.Sample DIntroductionThe aim of this report is to find out which methods of advertising are the most effective for us.FindingsThe result of research clearly shows that 40% o
34、f customers met first Norlec on radio. We spent a lot of money, but we got a valuable effect. In spite of the fact that costs of magazines are definitely much cheaper than billboards, magazines are more effective than billboards. Nowadays internet users are increasing dramatically, and it is the one
35、 of the increasing advertising market. Therefore, figures of website likely to increase, while they are surfing Internet, they learns about Norlec. Many people do not read direct mail any more.Therefore, cost of direct mail is similar with magazines but the effect of this is the lowest.ConclusionIt
36、is concluded that radio, magazines, and website are the most effective methods.RecommendationsIt is recommended that billboards advertising will be stopped because of increasing costs and value. We also recommend that we need to try more magazines.concludeBand 2The content points are addressed, usin
37、g a satisfactory range of language. However, the message is obscured by poor organization and coherence.LISTENINGPART ONE1 CUSTOMER DATABASE2 COMMUNICTIONS DIRECTOR3 PRODUCT DEMONSTRATION4 MEDIUM5 RACING WEAR/RACING CLOTHES6 SPECIFICATIONS7 PRICE LISTS8 SPARE PARTS 9 RETAIL PARK10 LOADING AREA11 REC
38、EIPT12 (OLD) PHOTOCOPIERPART TWO13141516171819202122EFCAHEADHCPART THREE2324252627282930CABBCACBTEST 4READINGPART ONE1234567CABDABDPART TWO89101112DFBACPART THREE131415161718AABCCBPART FOUR192021222324252627282930313233CABDABDBADCACBDPART FIVE34 FOR35 CORERECT36 THE37 OF38 WITH39 CORRECT40 SUCH41 CO
39、RRECT42 SO43 TYPE44 AROUND45 ITWRITINGPART ONE Sample ATo: Despatch departmentFrom: Y. Brown-ManagerSubject: Failure arrival order clientDear sir,According to recent information the ministry of foreign affairs has not received its latest printing order.Following details are: one hundred copies of fi
40、nancial statements 2002, please check cause of failure and resend copies as soon as possible.Kindest regardsBand 5All the content points are covered, with controlled, natural use of language.Sample BTo: Despatch Co-ordinatorFrom: Mrs ZossMr Little, who is the manager of River Company, informed me ab
41、out the order that had not been arrived. He ordered 5000 white paper, 5000 pale grey paper and 1000 envelopes. I think we should get the order ready again and sent it asap.Thank youBand 3All content points are addressed. The range of language is adequate and errors are non-impeding.PART TWO Sample C
42、Dear Sir or MadamI would like to thank you for your letter, dated 15.5.2003.Firstly, unfortunately, we have an international conference on the 10th of June.Therefore, this date is not convenient for us.Could you please start at the 11th of June?Furthermore, we would like to know how long the work wi
43、ll take,Concerning the numbers. The system you announced seems to be difficult. Is there an easier way to handle this problem with different numbers?As for our further requests, could we have a direct telefon number as well as the name of the person, dealing with us?We are looking forward to paying
44、the bill as soon as the work is successfully finished in case of any theesing problems.We are looking forward to hearing from you.Yours faithfully,Band 4The content points are more than adequately addressed. A range of discourse markers and linking devices is used. Both the register and format are a
45、ppropriate to the task, and the language is generally accurate.Sample DDear Mr Young,Thank for you letter about install new telephone switchboard in our office. But there are some problems we should solved. First, on Tuesday 10 June in our office will take part a celebration of our companys anniversary. So you can start installation after 10 June in any time you would be able to do it.Second, I