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1、2023/5/27 牛牛文库文档分享 1Lecture Management Consulting:An Introduction2023/5/27 2AGENDA Introduction/Expectations Example consultant company Consulting:Nature,Trends,Careers Selected Methods(frameworks)Research(some basics)Graphics(from data to chart)2023/5/27 3AGENDA Introduction/Expectations Example co
2、nsultant company Consulting:Nature,Trends,Careers Selected Methods(frameworks)Research(some basics)Graphics(from data to chart)2023/5/27 4Our Mission:Helping our clients create their future.zccy:MISSION AND VISIONOur Vision:To become one of the worlds leading companies,bringing innovations to improv
3、e the way the world works and lives.2023/5/27 5 One Global Firm Act to enhance the collective values of the global partnership,while sustaining local culture.Stewardship Think future oriented;act and invest to build a stronger firm for tomorrow.Integrity Act with openness and honesty.Always.Respect
4、for the Individual Treat each person as we would like to be treated.Quality Client Service Understand and meet client expectations 100 percent of the time.Best People Are highly competent and make a commitment to excellence,teamwork,and the success of our clients.zccy:CORE VALUES2023/5/27 61989 Ande
5、rsen Consulting becomes a separate business unit from Arthur Andersen$1.6 billion 21,400 employees1991 Horizon 2000 Initiative to develop mission and strategic plan$2.3 billion 25,000 personnel1993 Andersen Consulting issues its first annual report$2.9 billion 27,000 employees1997 Andersen Consultin
6、g creates a global network of communications-focused solution centers in an effort to set the standard for speed and quality of performance$6.6.Billion 53,000 employees1998$8.3 billion 65,000 employees2000 Joe Forehand becomes Managing Partner and introduces the 100 Day Plan Andersen Consulting wins
7、 arbitration against Arthur Andersen01.01.01 zccy,formerly known as Andersen Consultingzccy:IMPORTANT MILESTONES2023/5/27 7zccy GLOBALLY Employees:over 65,000 Countries:48 Revenue 99:8,9 Billion USD Clients:The vast majority of Fortune 30 most profitable global public companies Nearly 75%of Fortune
8、200 global companies 100 of the most significant“Industry Standard”Internet companies 2023/5/27 8zccy:DEVELOPMENT OF REVENUES(U.S.Billions)1993$2,8761994$3,4521995$4,2241996$5,3021997$6,6471998$8,32023/5/27 9zccy:GLOBAL PERSONNEL GROWTH199753,426199644,801199538,027199432,711199865,1342023/5/27 10Am
9、ericasEMEAIAsia/PacificHamburgFrankfurtMnchenDsseldorfBerlinWienZrichASG Austria,Switzerland,Germanyzccy IN ASG 2,750 Employees 7 Offices Revenues:1,24 Mrd.DM2023/5/27 11Global Competitive OverviewStrategyDigital EquipmentMcKinseyAndersen ConsultingOrganization Processes InformationTechnologyBusiness ProcessManagement(Outsourcing)Cap Gemini SogetiUNISYSIBMComputer SciencesEDSBoston ConsultingBooz Allen