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1、外贸函电索赔回复范文外贸函电索赔回复范文 第1篇 说明价格调整缘由 I enclose our new price list , which will come into effect ,from the end of this month. You will see that we have increased our prices on most models. We have ,however , refrained from doing so on some models of which we hold large stocks. We feel we should explain
2、why we have increased our prices. We are paying % more for our raw materials than we were paying last year. Some of our subcontrac tors have raised their by as much as %. As you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have a
3、chieved over the last years. We will not compromise that reputation because of rising costs. We hope, therefore decided to raise the price of some of our machines. We hope you will understand our position and look forward to your orders. 现谨附上本公司新价格表，新价格将于本月底生效。除了存货充裕的商品外，其余大部分货品均已调升价格。是次调整缘由是原材料价格升幅
4、上涨%，一些承包商的价格调升到%。 过去年，本公司生产的机器品质优良性能牢靠。今为确保产品质量，唯有稍为调整价格。上述状况，还望考虑。愿能与贵公司保持紧密合作。 回复感谢信 We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. We are now in our fifty year of operation, and we receive many letters like your indicating a hig
5、h level of customer satisfaction with our installation. We are pleased that our technical staff assisted you so capably. We would like you to know that it you need to contact us at any time in the future. Our engineers will be equally responsive to your request for assistance. If we can be of servic
6、e to you again, please let us know. Thank you again for your very kind letter. 承蒙来信赞扬本公司供应的空调修理工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当供应优秀技师，竭诚效劳。在此谨再诚意感谢贵公司的观赏，并请连续保持联络。 请客户征询其它公司 Thank you for your enquiry of May concerning silk blouses. We regret to say that we do
7、 not manufacture clothing to your own designs to the highest European standards: Swan Textiles corporation The industrial zone Shekou We supply the factor with all their silk materials, I enclose a swatch of our stock materials for your examination. Should you desire any of these samples made up int
8、o finished products , we can supply the swan factory with them. We hope that this will be of help to you and wish you every success in your business dealings. 感谢月月日来函查询关于纡绸罩衫的事宜。 本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司情愿推举本地一家生产优质男装的工厂，信任可按贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。 该厂的丝绸布
9、料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司情愿负责供应所需布料。愿上资料对贵公司有所关怀。 谨祝生意兴隆，事事顺达。 改善服务 Thank you for your letter of January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We
10、know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firms particular specifications, packing requirements and marking instructions. I
11、believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include. 感谢月日来信。对上月贵公司更换所需货品，生怕类似大事再发生，本公司生产运输和出口部经理已协商制订更有效方法处理贵公司事务，并为此特别设计清单。 随信奉上该清单，供贵公司今后订货之用。当中包括特殊规格包装要求和樗说明等栏目，信任此
12、举有助本公司供应更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。 拒绝客户的要求 Thank you for your enquity of are always pleased to hear from a valued regret to say that we cannot agree to your request for technical information regarding our software security fact is,that most of our competitors also keep such information private
13、and sincerely hope that this does not inconvenience you in any there is any other way in which we can help. do not hesitte to contact us again. 月日信收悉，谨此致谢。 来信要求本公司供应有关软件保密系统的技术资料，但鉴于同行始终视该等资料为机密文件，本公司亦不便透露，尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司关心其他事宜，欢迎随时赐顾垂询。 祝业务蒸蒸日上! 应付难办的客户 We have been doing business tog
14、ether for a long time and we value our relationship of late, we have not been able to provide the kind of service we both want. The problem is that your purchasing department is changing orders after they have been placed. This has led to confusion and frustration for both of our companies. In sever
15、al instances. you have returned goods that were originally ordered. To solve the problem , I propose that on receipt of an order, our sales staff contact you to verify it. If you decide on any changes, we will amend the order and fax you a copy so that you can check it. I trust this system will cut
16、down on delays and errors, and allow our operations to run smoothly. 承蒙多年惠顾，本公司感谢万分。然近来合作消逝问题，令服务水准未能符合对方要求，本公司为此提忧不已。 贵公司采部发出定单后，一再更改内容;更有甚者，屡次退回订购之货品，导致了双方公司工作中的混乱和困惑。为避开问题日趋严峻，特此在接到定单后，由本公司销售人员与贵公司复核。若需作出改支，本公司把定单修改后电传副本，供贵公司查核。 盼望上述方法经受削减延误，促进双方业务进展。 庆贺新公司成立 It has just come to our attention tha
17、t you have lately opened your new European headquarters in Brussels. Congratulations on your bold venture. As you know , our companies have had a long business association in the UK. We look forward to collaborating with you in your European venture. Please let us know if we can be of any assistance
18、 to you. We will be delighted to help. We wish you the very best of luck and a prosperous future 非正式的预约要求 Could we meet some time this month to discuss the hypermarket proposal? We want to make decision by the beginning of next month. We would very much like to hear your thoughts before we make any
19、definite plans. Could you choose a venue for the meeting? I can fly to London any time, Perhaps you would prefer Lyon or Paris? I leave it to you to choose. I look forward to seeing you again. 您好!未知能否于本月会面，商谈有关特大自助市场的建议呢?我们预备于下月初作出最终准备。在未订下明确方案之前，希望能询问的看法。敢问能否选定会面地点?在伦敦巴黎或里昂商谈都可以，悉随尊便。 期盼与您见面。 物色代理商
20、 Our company manufactures a range of printing presses that are used successfully by companies in over countries. A product specification brochure is enclosed. We are considering expanding our products to new markets and we would appreciate you assistance. In particular , we would like to identify th
21、e best agents who are currently serving the printing industryin your region. We are looking for organizations which conduct their business in a truly professional manner. They must be fully conversant with thetechnical side of the printing industry and have a comprehensive understanding of all the f
22、eatures of the lines they represent. We would be very grateful if you could take a few moments to send us the names of three or four organizations that match our shall then contact them to explore the possibility of establishing a mutually acceptable business relationship. Thank you very much for yo
23、ur time and consideration in this matter. 本公司生产的一系列印刷机，获二十多个国家的公司接受。随函附上产品规格说明书，谨供参考。 现为该产品开拓新市场，希望得知贵地区从事印刷工业的代理商资料。如蒙贵公司关心，将不胜感谢。如能拨冗寄来数个符合上述要求代理商商号，则感谢不尽。本公司将与其联系，争论能否建立互惠互利折业务关系。 右蒙惠告，不胜感荷! 欢迎新代理商 I would like to welcome you to our organization. We are very pleased to have you on our ream. I kno
24、w that you will be equally proud of our products. Our European sales Representative, Antoine Gerin , will be in touch with you at regular intervals. Please feel to call him any time you have a problem, If I can regular intervals. Please feel free to call him any time you have a problem. If I can eve
25、r be of service, please call me. I am planning a trip to France next month, and I am looking forward to meeting you. In the meantime, the best of luck with our product line. 欢迎加入本公司成为我们的一分子。信任您也会以本公司的产品为荣。欧洲销售代理安东尼格林会定期与联络，遇有问题可与他商讨。若有其他需要，欢迎向我提出。 下月我将赴法国一游，期望能与您会面。谨祝产品销量节节上升。 要求约见 Would you be inte
26、rested in stocking a radical new departure in laptop computers? I would very much like to brief you on this great innovation. Could we make an appointment? The machine is the same size as most laptops but comes with some totally new features. The retail price will undercut its nearest competitor by
27、at least %.I shall be in the UK from September to October. If you would like to know more, just fax or telex me. 贵公司有没有考虑配置最新型号的手提电脑?本公司诚意推介该崭新产品，盼能预约时间作一介绍。 该电脑体积和同类电脑相仿，但配备多项先进功能。其零售价较同类产品廉价%以上。本人将于月日至月日逗留英国。如蒙拨冗了解该产品资料，烦请函复。 拒绝约见 Thank you for your letter of July regarding your new laptop compute
28、r. I regret to say that we cannot agree to your request for an appointment. We currently have the sole agency for another computer company, Under the terms of the contract , We are barred from stocking any other companys products. The sole agency comes under review in six months time . Contact us th
29、en and we may be able to consider your new product. 月日有关新型号手提电脑函收悉。 本公司暂未能支配会面，深感歉意。现时正为另一家电脑公司提任独家代理，依据合约条款，不得销售别家电脑公司的产品。该代理权将于六个月后期满。届时烦请再作联系，共商贵产品代理事宜。 同意约见 Thank you for your letter of September. I note that you will bein the UK during the whole of November. We are quite interested by the fashi
30、on knitwear illustrated in yourcatalogue. As a fashion Chain. We might consider having some of our own designs manufactured in China. Please let me know when you would like to call on us. The week beginning November would suit me best. I look forward to meeting you and discussing this matter. 感谢月日的来
31、信。欣闻阁下将于月逗留伦敦一个月，望到时能拨冗相见。本公司对贵公司商品名目中的针织时装深感爱好。现正争论设计款式，在中国制造后寄本公司时装连锁店发售。 如能于月日或其后数天抽空来访，当感谢不尽。 期盼与您会面，商讨有关事宜。 外贸函电索赔回复范文 第2篇 询盘 并邀请访问 We had your enclosed drawings of 5 types of machines in your letter Feb. 2, . Would you please inform us by return of the price, discounts, terms of payment and th
32、e time when you can deliver them. If your quotations are suitable and the quality proves good, well be pleased to invite your representative over for detailed discussion. 我方收到贵方2月2日函及随函所附有关5种机械的图纸。 请函报有关机械的价格、折扣、付款方式及最早的交货时间。 假如报价合理并能证明质量优秀，我方将邀请贵方的代表过来详谈。 如何索要产品名目 We get your name and address from
33、your local Chamber of are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year. 我方从贵公司的商会获知你们的名称与地址。 本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品名目。 依据广告询价 Seeing your ad in“Family Life” we become interested in your silver wares of court styles. Please quot
34、e us for the supply of the items listed on the enclosed query form and give your prices . Shanghai. It would be appreciated if you include your earliest delivery date, terms of payment, and discounts for regular purchases. 我们看过贵公司登在家庭生活杂志上的广告，对你们的宫廷银器颇感爱好。 请贵方按随函附表所列产品供应“.上海”报价，最好包括最快交货日期、付款条件及所能供应的
35、定期购货折价。 承使馆推举询价 We learn from the our Embassy that you are producing for export hand-made shoes and gloves in natural leather. There is a steady demand here for high-class goods of this type, especially in unique designs. Will you please send us your catalog, export prices and terms of payment, toge
36、ther with any samples you would like to let us examine. 从我国大使馆获悉贵公司制造并出口自然皮革材料的鞋类及手套。 我国有对此类高级产品稳定需求的市场，特别需要样式新颖的产品。请惠送贵公司的产品名目、出口价格、付款条件及所能供应的样品为荷。 按样品询价 We have a large demand for the supply of 50,000 meters brown serge, whose sample is enclosed to show you the shade and quality we require. Please
37、 send your samples corresponding to our samples with the most reasonable price . Singapore if you can supply within three months from now. 本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。 若贵公司能在3个月内供货，请送供货样品，并供应新加坡港.最合理的报价。 按产品图片询盘 In your letter of December 3, 2000, we got your enclosed price list and
38、catalogue, we found that one of your goods is to our satisfaction, so we are now post its picture back to you. Would you please inform us in detail its price, terms of payment and terms of shipment. We hope you would quote us the most reasonable price. As we have a large population here, if the good
39、s are sold well, we are sure to place regular orders with you. 收到贵方2000年12月3日函及所附价目单和产品名目。我方看中其中的一种产品，现将其图片寄还。 请祥报该产品的价格、付款方式及装运条件。希望得到贵方最合理的报价。我国人口众多，假如销路好，我方确定会成为贵方的稳定订户。 外贸函电索赔回复范文 第3篇 Gentlemen: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives u
40、s great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 外贸函电索赔回复
41、范文 第4篇 要求按现金提货方式装运订货 Dear Sir or Madam: Thank you for your order dated 28 April for 40 widgets. We would like to arrange for immediate shipment. Unfortunately, we do not have sufficient credit information to offer you open account terms at this time. Would it be acceptable to ship this order cash on
42、 delivery? If you wish to receive open account terms for your next order, please provide us with the standard financial statement and bank reference. This information will be held in the strictest confidence. We look forward to hearing from you. Yours sincerely, Hillary 延迟付款 Dear Sir or Madam: Thank
43、 you for your letter dated 24 March. We are very sorry to hear about your companys current financial problems. We have considered your request to delay payment of your outstanding balance of US$ until 1 May of this year. We are happy to tell you that we can agree to your proposal. We must add, howev
44、er, that this preferential treatment is being given only because of your current circumstances. It cannot be taken as a precedent for our future commercial relationship. We wish you better times ahead. Yours sincerely, Hillary 确认供货 Dear Sir or Madam: As a result of our recent exchange of information
45、, we have a strong interest to work with your proposal. Please see the following terms and conditions as a confirmation of the start of our business relationship. Product Name: Spec. Number: Quantity: Price: Packing: Payment: We hope that this first transaction will come to a successful conclusion f
46、or both of us. We look forward to continuing a mutually beneficial trade between our companies. Yours faithfully, Hillary 外贸函电索赔回复范文 第5篇 Gentlemen: June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If
47、 you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. Yours truly 外贸函电索赔回复范文 第6篇 外贸函电的规范与否直接影响到客户对公司的印象，对于外贸人员来说，每天写外贸函电，回复函电。你的函电是否规范呢? 把
48、直接的函电于下文对比看看。 说明涨价缘由 Dear Sir or Madam: Enclosed is our new price list which will come into effect the end of this month. You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. The explanation for our increased prices stems from the fact that we are now paying 10% more for our raw materials than we were paying last year, along with some of our subcontractors having raised the