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1、Production and OperationsManagement:Manufacturing and ServicesPowerPoint Presentation for Chapter 1Introduction to the FieldChaseAquilanoJacobsEighth Edition Eighth EditionIrwin/McGraw-Hill The McGraw-Hill Companies,Inc.,1998Irwin/McGraw-Hill The McGraw-Hill Companies,Inc.,19982Chapter 1Introduction
2、 to the FielduWhy Study Operations Management?uDefinition of Operations ManagementuOperations Decision MakinguManaging TransformationsuService or Good?uClosed vs.Open System PerspectivesuDevelopment of OM as a FielduCurrent IssuesIrwin/McGraw-Hill The McGraw-Hill Companies,Inc.,19983Why Study Operat
3、ions Management?OperationsManagementBusiness EducationSystematic Approachto Org.ProcessesCareer OpportunitiesCross-FunctionalApplicationsIrwin/McGraw-Hill The McGraw-Hill Companies,Inc.,19984Operations ManagementDefinitionOperations management may be defined as the design,operation,and improvement o
4、f the production system that creates the firms primary products and services.Irwin/McGraw-Hill The McGraw-Hill Companies,Inc.,19985Operations Decision MakingMarketplaceCorporate StrategyOperations StrategyOperations ManagementMarketing Strategy Finance StrategyPeople Plants Parts ProcessesPlanning a
5、nd ControlProduction SystemMaterials&CustomersInputProducts&ServicesOutputIrwin/McGraw-Hill The McGraw-Hill Companies,Inc.,19986OM Involves Managing TransformationsInput OutputuPeopleuPlantsuPartsuProcessesuPlanning and ControlTransformationProcess(Value Adding)Transformation is enabled by The 5 Ps
6、of OM:Irwin/McGraw-Hill The McGraw-Hill Companies,Inc.,19987TransformationsuPhysical-manufacturinguLocational-transportationuExchange-retailinguStorage-warehousinguPhysiological-health careuInformational-telecommunicationsIrwin/McGraw-Hill The McGraw-Hill Companies,Inc.,19988Service or Good?u“If you
7、 drop it on your foot,it wont hurt you.”(Good or service?)u“Services never include goods and goods never include services.”(True or false?)Irwin/McGraw-Hill The McGraw-Hill Companies,Inc.,19989What about McDonalds?uService or Manufacturing?uThe company certainly manufactures tangible productsuWhy th
8、en would we consider McDonalds a service business?Irwin/McGraw-Hill The McGraw-Hill Companies,Inc.,199810Front and Back OfficeFront OfficeCustomerService ProviderBack OfficeIrwin/McGraw-Hill The McGraw-Hill Companies,Inc.,199811Core“Factory Services”uQualityuFlexibilityuSpeeduPrice(or production cos
9、t)Irwin/McGraw-Hill The McGraw-Hill Companies,Inc.,199812Value-Added Factory ServicesuInformationuProblem SolvinguSales SupportuField SupportIrwin/McGraw-Hill The McGraw-Hill Companies,Inc.,199813Development of OM as a FieldScientificManagementMoving AssemblyLineHawthorneStudiesOperationsResearchHis
10、toricalUnderpinningsComputers(MRP)JIT/TQC&AutomationManufacturingStrategyService Qualityand ProductivityTQM&QualityCertificationBusiness ProcessReengineeringElectronicEnterpriseGlobal SupplyChain Mgmt.OMs Emergenceas a FieldIrwin/McGraw-Hill The McGraw-Hill Companies,Inc.,199814Current IssuesuSpeedi
11、ng up the time it takes to get new products into production.uDeveloping flexible production systems to enable mass customization of products and services.uManaging global production networks.uDeveloping and integrating new production technologies into existing production systems.Irwin/McGraw-Hill Th
12、e McGraw-Hill Companies,Inc.,199815Current IssuesuAchieving high quality quickly and keeping it up in the face of restructuring.uManaging a diverse workforce.uConforming to environmental constraints,ethical standards,and government regulations.Irwin/McGraw-Hill The McGraw-Hill Companies,Inc.,199816T
13、ext LayoutBirth of the SystemGoals&Strategy(Ch.2)Project Management(Ch.3)Product Design&Process SelectionProduct&ProcessSelection(Ch.4)Service Design&Management(Ch.5)Quality Management&Control(Ch.6,6S)Design of the SystemCapacity Management(Ch.7)JIT Systems(Ch.8)Facility Location(Ch.9)Layout(Ch.10)Job Design&Measurement(Ch.11)Managing the SupplyChainSupply ChainManagement(Ch.12)Planning,Scheduling&Inventory Management.(Chs.14-17)Revising the SystemManaging Growth&Change Over Time(Chs.18-20)谢 谢5月-2302:15:1702:1502:155月-235月-2302:1502:1502:15:175月-235月-2302:15:172023/5/17 2:15:17演讲完毕，谢谢观看！