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1、Unit 5Apologies(I)Part A Micro-listeningApologiesExercise 1Listen to the recording and write down what the second speaker says.1.Im sorry for troubling you so much.It*s no trouble at all.2.Im awfully sorry.It was all my fault.Thats OK.3.Im very sorry for what Fve done.Thats all right.4.Sorry Im late
2、.I do apologize.Its nothing.5.Excuse me for being late.Forget it.6.I hope you will excuse me for being late.No problem.7.I do beg your pardon for the mess Ive made.Please dont worry.8.I cant tell you how sorry I am.Never mind.I quite understand.9.I must apologize for the delay.Well,its happened to m
3、e,too.10.Im terribly sorry.I didnt mean to hurt your feelings.Don*t think any more about that.?Exercise 2Listen to the recording and choose the best response to each sentence you hear.1.Sorry Fve come to the wrong place.a.Dont mention it.b.I dont think so.c.No problem.d.That*s OK.2.Sorry to trouble
4、you.a.Its nothing.b.All right.c.I quite understand you.d.Its not your fault.3.I do apologize for what Ive said.a.Its just too bad.b.It isnt worth mentioning.c.Forget it.d.Its my fault.4.I hope you will forgive me for my rudeness.a.Don*t mention it.b.Please dont worry any more.c.Its happened to me,to
5、o.d.Not at all.5.Im terribly sorry for breaking your cup.a.Please dont blame yourself.b.Of course.c.Theres no need to apologize.d.Please dont think any more about it.Answers:d a c b dPart B Macro-listeningConversation 1This Isnt the First TimeW Im afraid I have a complaint to make.M Oh,dear.Please t
6、ake a seat.W Im sorry to say the bill you sent me was incorrect.M Incorrect,madam?Thats very strange.W Yes,I know,and whats more,this isnt the first time.M Really,madam?I find it hard to believe.W Look,its happened five or six times in the past three months.M Ah.Well,I must apologize,madam.Its the n
7、ew computer.W Well,dont you think its about time you got it working properly?Its most inconvenient.M I agree entirely.Pm awfully sorry about it.I assure you it wont happen again.Exercise 1Listen to the recording and choose the best answer to each of the following questions.1.What is the conversation
8、 mainly about?a.A customers complaint about unclear bills.b.A customers complaint about incorrect bills.c.A customers complaint about her bills being sent to the wrong address.d.A customers complaint about bills that charged her much more than she should pay.2.What does the conversation mainly sugge
9、st?a.Incorrect bills should not be sent to customers.b.Customers are always right.c.Computers are less efficient than man.d.Computers are not always reliable.3.What is the managers attitude toward the customers complaint?a.He thinks the customers complaint is strange.b.He thinks the customer is unre
10、asonable.c.He feels sorry for the mistakes but is not able to correct them.d.He takes full responsibility for the mistakes and promises to correct them.Answers:b d dExercise 2Listen to the recording again and write T(True)or F(False)for each statement you hear.1.The customer has come to make a compl
11、aint to the manager about incorrect bills.(T)2.The customer has received incorrect bills almost five to six times a month inthe past three months.(F)3.The manager thinks the womans complaint is unreasonable but he still makes anapology to her.(F)4.The new computer is still not working properly.(T)5.
12、The manager promises that such mistakes wont happen again.(T)Conversation 2Is There a Problem?Woman customerShop assistantWoman customerShop assistantWoman customerShop assistantWoman customerShop assistantWoman customerShop assistantWoman customerExcuse me.Yes.Can I help you?Well,I bought this dres
13、s in your store.Yes?Is there a problem?Yes.I wore this dress and the zipper broke.Oh,Tm very sorry about that.You see,I was at a party when this happened.It was most embarrassing.I do apologize,madam.We can repair that for you right away.Um?well,actually,Id like my money back,please.Oh,you dont want
14、 us to repair it?We can exchange it for another one.No.Id really rather have my money back.Ifs not my color and I dont lookgood in it.Shop assistantWoman customerShop assistantWoman customerExercise 1Fm awfully sorry,madam.We can*t give your money back to you.But I really think that I should be able
15、?Maybe you should speak to the manager.Yes,please let me speak to the manager.Listen to the recording and choose the best answer to each question you hear.1.Where does the conversation most likely take place?a.At a drug store,b.At a clothes store.c.At a supermarket.d.At a food store.2.What were the
16、customer and the shop assistant arguing about?a.Over the price of a dress.b.Over who should be responsible for a dress with a broken zipper.c.Over the payment for a dress.d.Over what to do with a dress that has a broken zipper.3.What was the womans complaint?a.The zipper of her dress broke at a part
17、y,making her feel greatly embarrassed.b.The shop assistant refused to give her money back.c.This wasnt the first time that the zipper broke.d.The manager would not see her.Answers:b d aExercise 2Listen to the recording again and write your answers to the questions you hear in the space below.1.What
18、did the shop assistant say he would do at first?He said he would have the zipper of the dress repaired right away.2.What did the shop assistant say he would do next?He said he would exchange the dress for a new one.3.What did the woman want?She wanted her money back.4.What were the two reasons why t
19、he woman wanted her money back?a.The zipper of the dress was damaged;b.She didn11 like the color of the dress and the dress didnt look good on her.Part C Oral PracticePair Work1.Making Appropriate ResponsesG ive appropriate responses to the following:1.2.3.4.5.6.7.8.2.A.Excuse me.I only got a C for
20、my assignment.Thank you for the trouble.Im sorry.Sorry Fm late.Im afraid Fve broken your pen.Fm sorry.It was my fault.I must apologize for the delay.Questions and Answers on the TextsYes?Can I help you?Fm sorry to hear that.No trouble at all.Thafs all right./Thafs OK.Never mind.Youre not too late.Th
21、ats OK.Dont feel upset about it.Dont blame yourself.It was not your fault.No problem.Its all right.Listen to Conversation 1 again and answer the following questions in complete sentences.Then link your answers to make a short summary of the conversation.1.Who were the two speakers in the conversatio
22、n?The woman was a customer and the man,the manager of the store.2.What was the woman doing?She was making a complaint.She complained that the store had sent her an incorrect bill.3.Did the manager think it normal for such a thing to happen?No,he found it very strange.4.What made him even more surpri
23、sed?The fact that the woman had received incorrect bills five or six times in the past threemonths.5.Did the manager apologize to the woman?Yes,he did.6.What was the cause of the mistakes according to the manager?It was the new computer.7.What did the manager say at the end of the conversation?He pr
24、omised that it wouldnt happen again.B.Listen to Conversation 2 again and answer the following questions in complete sentences.Then link your answers to give a short talk about the woman.1.What did the woman buy in the store?She bought a dress in the store.2.What happened to the dress?The zipper of t
25、he dress broke.3.Where was she when it happened?She was at a party.4.How did the woman feel then?She felt very embarrassed.5.What did the woman want from the store?She wanted her money back.6.Did the shop assistant agree?No,he didnt.7.What did the shop assistant offer to do instead?He offered to rep
26、air the dress for her or exchange it for a new one.8.Why did the woman insist on having her money back?She didnt like the color of the dress and she didnt look good in it.9.What did the shop assistant say to the woman?He told her to see the manager.Part D Home ListeningA ConversationOh,No,Fm SorryM
27、Mary,have you seen the new modern art exhibition yet?I heard ifs pretty interesting.W No,I havent been,but I have heard a lot about it.Im looking forward to seeing it one ofthese days.M So am I.Why dont we go together this weekend?Are you free then?W I think so?oh,no.Fm sorry.My boss asked me to wor
28、k overtime on Saturday afternoon,andI think he wants me to come in on Sunday,too.We have a deadline to meet next Monday,and wedont have enough people to do all the work.M How about the weekend after this?W Id love to,Don,but I will be out of town on business that weekend.Tm leaving for Moscowon Tues
29、day and I wont be back for two weeks.Fm awfully sorry.M Oh,it sounds like well never get to the museum together.It*s too bad youre so busy.W Why dont we get together after I come back from Moscow?M Yes.Td like that.Fil call you then.W Please do.Bye.M Bye.ExerciseListen to the conversation and write
30、down the reasons why the woman cant see the new modernart exhibition together with the man.1.She will have to work overtime this weekend(Or:this coming Saturday afternoon andSunday).2.She will be out of town on business for two weeks after this weekend.Unit 6Apologies(II)Part A Micro-listeningListen
31、ing for DetailsExercise 1Youll hear five short conversations between two speakers.After each conversation a question willbe asked.Complete your answers to the questions according to what you have heard.1.M Were planning a party this weekend.Want to join us?W Im sorry I cant.My mother is sick.Q Why d
32、oes the woman say sorry?Because she cant join the man at the party.2.W Do you know Marys e-mail address,Jack?M Im sorry I cant remember it exactly.Q Why does the man say sorry?Because he cant remember Marys emcil address exactly.3.W Im awfully sorry Im late for class,Professor Wang.My alarm clock di
33、dnt work thismorning.M This isnt the first time,you know.I hope it wont happen again.Q Why does the woman say sorry?Because she is late for class.4.W Bob,you should have handed in your homework on time.M Yes,I know.Fm sorry.Q Why does Bob feel sorry?Because he didnt hand in his homework on time.5.M
34、Im terribly sorry,Monica.I didnt manage to come round to your house yesterday.W Yes,where were you?You could have called me.Q Why does the man feel terribly sorry?Because he didnt manage to come round to Monicas house.Exercise 2The following letter will be read to you three times.Listen carefully an
35、d then supply the missingwords in the letter in your book.?Dear Linda,Thank you for the 1)mail you sent me yesterday.It*s good to 2)hear from you.Im glad thatyouve moved to Salt Lake City,but Fm sorry that 3)you dont like it very much.Youll 4)probably like the city better when 5)you have more friend
36、s there.Thanks for asking me to 6)spend the summer vacation at your place but Fm sorry 7)I can*t makeit.My mother is ill in hospital and 8)she needs me.So I cant 9)go away.Im sure you understand.I hope 10)you can join me and my family for Christmas.Sincerely,RosePart B Macro-listeningConversation 1
37、It Wasnt My FaultMiss Smith G ood morning,Mr Sharp.Fm awfully sorry Im late.Mr Sharp Youre late every morning,Miss Smith.You were late Tuesday,yesterday?Don*tyou have a watch?Miss Smith Yes,but it wasnt my fault.I stood in the rain for an hour this morning.I waited andwaited for a bus,and then when
38、one came,it was full.Mr Sharp What about yesterday and the day before yesterday?Miss Smith Well,I came by taxi yesterday and?Mr Sharp And you were still late!And Tuesday?Miss Smith Tuesday I went to see the doctor and I waited for my turn for about two hours.Itwas terrible!Mr Sharp And tomorrow,Miss
39、 Smith?Exercise 1Listen to the recording and choose the best answers to the questions you hear.1.When did the conversation most likely take place?a.Monday morning.b.Tuesday morning.c.Wednesday morning,d.Thursday morning.2.What was the probable relationship between the two speakers?a.Co-workers.b.Int
40、erviewer and interviewee.c.Employer and employee,d.Strangers.3.What can you conclude from the conversation?a.Miss Smith was very sorry because she was often late for work.b.Miss Smith was unlucky.c.Miss Smith always had some excuse for coming late to work.d.Miss Smith was always late fbr work.Answer
41、s:d e cExercise 2Listen to the recording again and fill in the missing information in the following sentences.1.Miss Smith was late for work three times that week but she didnt think it was her fault.2.Miss Smith was late on Tuesday because she had to wait for her turn for about two hours inthe doct
42、ors office.3.Miss Smith was late yesterday even though she took a taxi.4.Miss Smith was late on Thursday because the bus was late.She waited for an hour in the vainbut when the bus finally came it was full.Conversation 2-What Was the Address You Used?Pike Hey,Sue,you promised to e-mail me the latest
43、 information yesterday.But I didn*t find any.Sue Oh,yes,I know,Pike.I tried to,but my e-mails kept coming back marked“undeliverable”.Pike Well,what was the address you used?Sue .Pike Oh,no,no.That was the old address.I gave you the new one on my last e-mail to you.Sue Oh,Im ten ibly sorry about that
44、,Pike.Pike Thats all right,Sue.Can you try again?Sue Yes,of course.Er?could you please tell me your new address again,Pike?Pike Its .Sue OK.Ill update my address book and e-mail you right away.Pike Thank you for the trouble.Sue No trouble at all.Exercise 1Listen to the recording and choose the best
45、answers to the questions you hear.1.What is the conversation mainly about?a.Why Pike changed his e-mail address.b.Why Sue didnt use Pikes new e-mail address.c.Why Pike needs some information from Sue.d.Why Sue failed to send Pike the information she had promised to.2.Who in the conversation is makin
46、g an apology and why?a.Sue.Because she forgot to send Pike the latest information that she had promised to.b.Pike.Because he did not open his e-mail box last night.c.Sue.Because she used Pikes old e-mail address.d.Pike.Because he forgot to give Sue his new e-mail address.3.What happened to Sues e-ma
47、ils to Pike?a.Her e-mails were sent to a wrong address.b.Her e-mails were sent back to her again and again.c.Her e-mails were delivered to an unknown address.d.Her e-mails did not reach Pike until late last night.Answers:d e bExercise 2Listen to the recording again and write T(True)or F(False)for ea
48、ch statement you hear.1.Sue tried to send Pike the latest information yesterday but her computer did not workproperly.(F)2.Pikes new e-mail address is .(F)3.Pike gave Sue his new e-mail address on his last e-mail to her but she didnt get thatmail.(F)4.Sue asked Pike to tell her his new e-mail addres
49、s again because she wanted to updateher address book.(T)Part C Oral Practice2.Pair Work:Questions and Answers on the TextsA.Listen to Conversation 1 again and answer the following questions in complete sentences.Then link up your answers to give a short summary of the conversation.1.Who are the two
50、speakers in the conversation?Miss Smith and Mr Sharp are the two speakers in the conversation.2.What was Miss Smith saying to Mr Sharp?Why?She was making an apology to Mr Sharp because she was late for work.3.Why was Mr Sharp still unhappy with Miss Smith?He was unhappy because Miss Smith had been l