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1、饭店英语教程课件(M4-T3.2)hotel englishhotel english 饭店英语饭店英语模块(模块(4 4)单元单元(3.23.2)作为任务后活动,本课件设计了强化与巩固所学内容的任务检测活动,侧重培养读写能力和职场英语运用能力。LearningMore旨在拓展学生视野,提升职业素质,应结合职业实际,培养实际操作能力。课件设计理念课件设计理念Task3 Ticket-booking Service 票务服务票务服务Module 4 Other Services 其他服务其他服务 1.A Dictation.1.A Dictation.Ready Ready?Go!?Go!2.C
2、heck up 2.Check up 2.Check up 2.Check up with your with your with your with your neighbor.neighbor.neighbor.neighbor.Step One Revision and Consolidation Read&recite Revisethewords&usefulexpressions.Read&reciteRevisethewords&dialogues 1.Buying the Air Ticket Scene:Mrs.GreenwantstobookatickettoBeijing
3、onJune15th.AnyairlineisOKforheraslongasshecanleavetomorrowafternoon.G=GreenR=Receptionist1.Act Out the Dialogues2.Refunding a Flight Ticket Scene:Billwantstorefundaflightticket.Heistalkingwithareservationagent.R=ReservationAgentB=Bill1.Act Out the Dialogues3.Changing a Flight Ticket Scene:Mr.Olsonha
4、stochangehisflightbecauseofsomethingveryurgent.Areceptionist(R)istalkingwithhimoverthephone.O=Mr.OlsonGreenR=ReservationAgent1.Act Out the Dialogues Pickuprandomly5oftheUseful Expressions andputintoChineseorEnglish.Work in pairs:Work in pairs:Sample:A:客房部。请讲!B:Roomreservation.HowmayIhelpyou?小小小小翻翻译官
5、官2.Useful Expressions小小翻译官 卡片(1)1.IsthereaflighttoBeijingaround4:00p.m.tomorrowafternoon?有明天下午四点左右飞北京的机票吗?2.Whichflightwouldyouliketotake?您想乘哪一次航班?3.Businessclassoreconomyclass?商务舱还是经济舱?4.Youcanhave40%discountforasingletrip.单程票你可以享受百分之四十的折扣。5.Theoriginalpriceis1010yuan,butnowonly606.原价1010元,但现在只要606
6、元。1、你要什么等级,商务舱还是经济舱?Whichclassdoyouprefer,EconomyorBusiness?2、你要那种机票,单程票还是来回票?Whatticketdoyouwant,one-wayorroundtrip?3、你要什么样的座次,靠窗口还是靠走道?Whatseatwouldyoulike,windowseatoraisleseat?4、我想预定一张下周去波士顿的机票。IdliketomakeareservationtoBostonnextweek.5.我想确认我预定的机票。Idliketoreconfirmmyplanereservation.小小翻译官 卡片(2)P
7、re-listening:Getstudentstolistenandcompletethesentencesinthedialogues.Howmanypeoplearethereinthedialogue?Whatisthetopics?Wheredoesthedialoguetakeplace?Post-listening:Checkuptheanswers.Step Two Task Testing I.Listen and Complete 1.S:Goodafternoon.WhatcanIdoforyou?G:Arethereanyflightsto_on_?S:Letmesee
8、.Yes,therearetwoflights:oneat_,theotherat_.G:Idliketobookthe_flight.S:OK.Sample ShanghaiJune8th9oclockinthemorning4oclockintheafternoon9 a.m.I.Listen and Complete1.Shanghai/June8th/9oclockinthemorning/4oclockintheafternoon/9a.m.2.Economyclass/1200/ontheeveningofJune7th/3.changemyflight/thedayafterto
9、morrow/everyotherday4.getto/freebaggageallowance/baggageKey to Listen and Complete 1.飞机将什么时候起飞?Whattimewilltheplanetakeoff?2.我将什么时候再次确认预订?WhenshallIreconfirmmyreservation?3.否则你的预订将会被自动取消。Otherwiseyourreservationwillbecanceledautomatically.4.我要申请退票。Iwouldliketoapplyforarefundofmyticket.5.您必须支付156元的退票
10、费。Youhavetopay156yuanforrefund.II.Translate the following sentences into English or Chinese6.请在这里签个字。Pleasesignyournamehere.7.但不幸的是,我明天有非常紧急的事要做。Butunfortunately,Ihavesomethingveryurgenttodotomorrow.8.那就是说,你不得不另买一张票。Thatistosay,youhavetopurchaseanotherticket.9.Couldyouchecktoseeiftheresanydirectflig
11、htthatday?你能看看那天有直飞的航班吗?10.Therearestillseatsavailable.还有空座位。11.IdontthinktheyflyCIACoften.我认为他们不经常乘中国国际航空公司的飞机。12.Pleasebesuretoconfirmyourreservationwithin24hoursofthetake-offtime.请一定在起飞前24小时内确认你的预订。13.Bytheway,needIpayacertainamountofmoneyforthereservation?顺便问一下,我需要为预订机票付一定量的钱吗?14.TellMr.andMrs.D
12、avistopaythefarewhentheycometopickuptheirtickets.告诉戴维斯夫妇,他们来取票时付费。15.Ifyouwanttochangeyourflight,dateorroute,yourticketwillbehandledasarefundticket.如果你想要改变航班、日期或路线,你的票将会被作为 退票处理。1.Top-down:From Skimming to Scanning.2.Bottom-up:Search for specific information.3.Check up:the answers with your neighbor
13、.III.Reading Comprehension 1.Theearlieryoureserve,themore_youllget.2.Generallyspeaking,theticketpricesinthelateevening,earlymorningandmidnightare_thanthedaytime.3.Ticketpriceatweekendsis_higherthanworkdays.4.Ifyouneedtobooktransferorroundticketandyouhaveenoughtime,youcanchoose_ticketstogetmorediscou
14、nts.5.Travelersshouldcalltheairlineafterbookingto_theflight,date,nameandfares.根据短文内容填空。discountlowerrelativelythroughconfirmWork in pairs Ask and answer Find the rules IV.Questions&Answers Samples 1.Inwhatwayscanyoubuyaflightticket?2.Whatwillyousaywhenaguestwantstobookaflightticket?3.Whataretypesoff
15、lighttickets?4.Whatwillyouasktheguestifhewantstochangehisflight?5.Whatwillyousayifyouwanttorefundaflightticket?6.Istheeconomyclassticketmuchcheaperthanthatoffirstclass?V.Writing and Acting Mr.SmithwantstoflytoKunmingtomorrow.Hewantstobuyaroundtripflightticketinthehotel.Completetheconversation.Andthe
16、npracticewithyourpartner.You:Hello,thisisCIACreservationagency.CanIhelpyou?Guest:Idliketo_.Learning MoreI.Boarding the Plane:WeighandpayyourexcessluggageGiveyourboardingcard CheckyourpassportGotogatenumberOverhead locker Take offCaptain/Stewards Cabin crew/Stewardess Writtenwork:Ex.I,II&IIIOralWork:(3Rs)Read:ReadthedialoguesReflect:ActoutthescenesRecite:RecitetheusefulexpressionsHomework