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1、订机票A：Good morning.The United Airlines.What can I do for you?早上好。美国联合航空公司。我能为您做些什嘛？B：Yes,Id like to make a reservation to Boston next week.是的，我想订一张下周飞往波斯顿的机票。A：When do you want to fly?您想何时去？B：Monday,September 12.周一，9月12日。A：We have Flight 802 on Monday.J ust a moment please.Let me checkwhether therere
2、 seats available.Im sorry we are all booked up for Flight802 on that day.我们有周一802次航班。请稍等。让我查一下那天是否有座。非常抱歉802次航班机票已订完。B：Then,any alternatives?那还有别的吗？A：The next available flight leaves at 9：30 Tuesday morning September 13.Shall I book you a seat?有一次航班在九月13日周二上午9：30起飞。我要为您订个座位吗？B：Er.it is a direct flig
3、ht,isnt it?哦.是直航对吗？A：Yes it is.You want to go first class or coach?是的。您愿意订头等舱还是经济舱的机票？B：I prefer first class,what about the fare?我想订头等舱的机票。多少钱？A：One way is$176.单程是176美元。B：Ok I will take the 9：30 刊ight on Tuesday.好的我要订周二9：30的机票。A：A seat on Flight 807 to Boston 9：30 Tuesday morning.Is it all right,sir
4、?一 张807次航班周二早晨9：30飞往波斯顿的机票，对吗先生？B：Right.Can you also put me on the waiting list for the 12th?对。你能把我放到12号等候名单中吗？A：Certainly.May I have your name and telephone number?当然可以。请您告诉您的名字和联系方式。B：My name is Lorus Anderson.You can reach me at 52378651.我叫Lorus Anderson。我的电话是52378651,您可以和我取得联系。A：I will notify yo
5、u if there is cancellation.若是取消我会通知您的。B：Thank you very much.非常感谢。A：My pleasure.不客气。【常用句型】1.1 want a package deal including airfare and hotel.我需要一个成套服务，包括机票和住宿。2.Id like to change this ticket to the first class.我想把这张票换成头等车。3.Id like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。4.Id like to sit in the
6、front of the plane.我要坐在飞机前部。5.Id like two seats on todays Northwest Flight 7 to Detroit,please.我想订两张今天西北航空公司7班次到底特律的机票。6.Id like to buy an excursion pass instead.我要买张优待票代替。7.Id like a refund on this ticket.我要退这张票。8.Id like to have a seat by the window.我要一个靠窗的座位。9.We have only one a day for New York.
7、到纽约的一天只有一班。10.The flight number is AK708 on September 5th.班机号码是9月5日的AK708。11.Theres a ten thirty flight in the morning.早上10点半有班机。12.Id like to reconfirm my flight from London to Tokyo.我要再确认一下我从伦敦到东京的班机。13.My reservation number is 2991.我的预订号码是2991。14.Do you have any tickets available for that date?你们
8、有那天的票吗？15.Would you please make my reservation to Chicago for tomorrow?请帮我预订明天去芝加哥的座位好吗？16.Whats the fare to New York,Economy Class?去纽约的经济舱机票多少钱？17.Where do I pick up the ticket?我什么地方拿机票？18.Can I have a second-class one way ticket to Chicago,please?请给我一张去芝加哥的单程二等票好吗？19.Can I stop over on the way?我在中
9、途可以停吗？20.What time does the plane take off?飞机何时起飞？订酒店UNIT 1Room Reservations1-1 A long Distance call Reservation 远程预定酒店Scene：Henry Bellow(B)and Margaret Bellow(M),an American couple,aregoing to spend their Holidays in China.Now Mr.Bellow is making areservation at Haitian Hotel in Shanghai through a
10、tong distance call.Reservations(R)：Shanghai Haitian Hotel.Reservation Desk.Can I helpyou?B：Im calling from New York.Id like to book a room in your hotel.R：What kind of room would you like,sir?We have single rooms,doublerooms,suites and Deluxe suites in J apanese,British,Roman,French andpresidential
11、styles.B：A.British suite,please.R：Would you like breakfast?B：No,thanks.R：Can you give me your name please,sir?B:Bellow.B-E_L_L-O-W.R：Thank you,Mr.Bellow.And your arrival and departure dates?B：From May 26th to May 29th.R：Very well,Mr.Bellow.British suite without breakfast from May 26th toMay 29th.Am
12、I correct,Mr.Bellow?B：Yes,thank you.R：What time will you be arriving,Mr.Bellow?B：Around 5：00 p.m.R：All right.Youll be expected to be here then.B：Thats fine.Thank you,madam.Good-bye.R：Good-bye.1-2 A Group Reservation 团体预订酒店Scene：The telephone rings.The Reservations(R)answers the phone.R：Reservations.
13、May I help you?C lie n t Yes.The American People-to-people Education Delegation will bevisiting Shanghai at the end of this month.Id like to book 10 double roomswith twin beds fo r five days.R：For which dates?C：For May 23rd,2 4 th,.and 27th.R：One moment please,sir.(The reservations check the list)Ye
14、s,we can confirm 10 rooms fo r five days.C：Thank you.Is there a special rate for a group reservation?R：Yes,there is a 10 per cent discount.C：Thats fine.R：By the way,how will they be getting to Shanghai?Will they be coming byair?C：Yes.R：Could you give me the flight number,please,in case the planes la
15、te?C：Oh,sorry.I dont know the flight number,but Ill let you know by phonetomorrow.R：Thank you,sir.C：Oh,yes.According to the program,theyll have a meeting on the 25th.Have you got a big conference hall?R：Yes,sir,we have a very nice mul+i-function hall,but youll have to speakto the manager about that.
16、Please hold on a moment and Ill see if I can putyou through.1-3 A Local Call Reservation 预定当地酒店Scene:The Reservations(R)answers the phone as soon as it rings.R：Reception.Can I help you?Client(C):Id like to book a single room with shower fo r Mr.George Smith.He plans to arrive on the 20th of this mon
17、th.R：How long will he be staying?C：I dont know,but it could be anything from seven to tend.R：Then we can only confirm a room from the 20th to the 27th.Im afraidwe wont be able to guarantee him a room after the 27th.We usually havehigh occupancies in the peak seasons.C：What if there isnt any room the
18、n?R：Dont worry,sir.We can either put him on a waiting list or find him aroom in a nearby hotel.C：Fine.How much do you charge for a single room with breakfast?R：For one night,the hotel cost would be 200 Yuan.How will he be paying,sir?C：His company will cover all the expenses.Well send you a check rig
19、htaway.R：Thank you,sir.C：Thank you.Good-bye.入乡随俗必知的五大禁忌Cultural practices,cultural differences,local manners,and mores：traveling the globecanbe a behavioral minefield,even when you have thebest intentions.Everything from greeting to eating can be an opportunityto do the wrong thing,and not only emba
20、rassyourself,but offend your hostcountrymen.Look out for the following cultural mistakes and try to avoidthem while going abroad.文化习惯、文化差异、当地礼仪和风俗：即使你怀着良好的意愿，这些文化陷阱也可能让你的环球旅游险象环生。从问候到饮食，稍不留神就会出差错，不仅让自己难堪，还有可能冒犯东道主。到国外时要特别留心并尽量避免误入以卜一几种文化陷阱。()Touching Someone触摸他人Where Its Offensive：Korea,Thailand,Chi
21、na,Europe,the Middle East.禁忌地：韩国、泰国、欧洲、中东Whats Offensive禁忌：Personal space varies as you travel the globe.In Mediterranean countries,if you refrainfrom touching someones arm when talking to them or if youdont greet them with kisses or a warm embrace,youll be considered cold.But backslap someone who i
22、snt a family member or a good friend in Korea,and youll make them uncomfortable.In Thailand,the head is consideredsacred-never even pat a child on the head.个人空间的概念因地而异。在地中海国家，如果你和别人交谈时没有碰对方的手臂，或见面问候时没和对方亲吻拥抱，别人会认为你不热情。但在韩国，拍别人的背会让对方感觉不安，除非此人是你的家庭成员或好友。在泰国，头是很神圣的部位一一就算是小孩子的头也不要随便乱拍。What You Should Do
23、 Instead对策：Observe what locals are doing and follow suit.In Eastern countriesremember that touching and public displays of affection are unacceptable.In places like Qatar and Saudi Arabia,men and women are forbidden frominteracting,let along touching观察当地人的一举一动并照着做。记住，在东方国家，身体接触或在公众场合流露感情往往不被人接受。在卡塔尔
24、和沙特阿拉伯这样的地方，男女交往都被禁止，更不要说身体接触了。(二)Blowing Your Nose 拚鼻涕Where Its Offensive：J apan,China,Saudi Arabia,France.禁忌地：日本、沙特阿拉伯、法国Whats Offensive禁忌：Some cultures find it disgusting to blow your nose in public-especially atthe table.The J apanese and Chinese are also repelled by the idea of ahandkerchief.有些
25、文化认为当众揖鼻涕是让人厌恶的行为一一尤其在餐桌上。日本人还排斥使用手帕。What You Should Do Instead对策：I f traveling through Eastern and Asian countries,leave the hankies athome and op+fordisposable tissues instead.In France as well as in Easterncountries,if youre dining and need to clear your nasal passages,excuseyourself and head to
26、the restroom.Worst-case scenario：make anexaggerated effort to steer away from the table.Lets hope you dont havea cold.到东方或亚洲国家旅游时，把手帕留在家中，选择用一次性纸巾吧！在法国以及一些东方国家，如果在就餐过程中你需要携鼻涕，要先说声 请原谅 再去洗手间。最糟糕的情景是：极为夸张地从餐桌上扭过头去揖鼻涕。还是祈祷自己不要感冒吧！（三）Talking Over binner就餐时谈话Where Its Offensive：Africa,J apan,Thailand,Chi
27、na,Finland.禁忌地：非洲、日本、泰国、芬兰Whats Offensive禁忌：In some countries,like China,J apan,and some African nations,the foodsthe thing,so dont start chatting about your days adventures whileeveryone else is digging into dinner.Youll likely be met with silencenotbecause your group is unfriendly,but because meal
28、times are for eating,not talking.Also avoid conversations in places a country might considersacred or reflective-churches in Europe,temples in Thailand,and saunasin Finland.在日本和一些非洲国家，吃饭就是吃饭，所以当其他人都在大快朵颐时，不要谈论你当天的经历。你可能会遭遇沉默一一这并非你的同伴不友好，而是因为就餐时间只应吃饭，无需交谈。也要避免在一些被认为是神圣或需要沉思的地方谈话一一比如欧洲的教堂、泰国的庙宇和芬兰的桑拿浴
29、室。What You Should Do Instead对策：Keep quiet!保持沉默！（四）Removing Your Shoes.or Not脱鞋.与否Where Its Offensive：Hawaii,the South Pacificz Korea,China,Thailand.禁忌地：夏威夷、太平洋群岛、韩国、泰国Whats Offensive禁忌：Take off your shoes when arriving at the door of a London dinner party andthe hostess will find you uncivilized,but
30、 fail to remove your shoes beforeentering a home in Asia,Hawaii,or the Pacific Islands and youll beconsidered disrespectful.Not only does shoe removal very practicallykeeps sand and dirt out of the house,its a sign of leaving the outside worldbehind.到伦敦人家里参加宴会时脱掉鞋子，女主人会认为你不文明，但去亚洲、夏威夷或太平洋群岛的居民家中不脱鞋却
31、被认为失礼。脱掉鞋子不仅把沙粒与尘土留在了门外，更意味着把外面的世界抛之脑后。What You Should Do Instead对策：I f you see a row of shoes at the door,start undoing your laces.I f not,keepthe shoes on.如果你在门口看到一排鞋子，就解开自己的鞋带。否则，就穿鞋进去吧！（五）Knowing Your Right from Your Left分清左右手Where Its Offensive：India,Morocco,Africa,the Middle East.禁忌地：印度、非洲、中东W
32、hats Offensive禁忌：Many cultures still prefer to eat using traditional methods their hands.Inthese cases,food is often offered communally,which is why its importantto wash your hands before eating and observe the right-hand-is-for-eatingand the left-hand-is-for-o+her-duties rule.I f you eat with your
33、left hand,expect your fellow diners to be mortified.And when partaking from acommunal bowl,stick to a portion thats closest to you.Do not get greedyand plunge your hand into the center.许多文化依然推崇传统的进食方式一一用手吃。在这种情况下，食物往往是众人一起分享的，因此饭前洗手很重要，而口要遵守用右手吃东西的习俗（左手往往有其他用途）。如果你用左手吃，同伴会感觉蒙受羞辱。当大家一起从公共的碗里取食时，就吃离你最
34、近的那部分吧，不要贪婪地把手伸向饭碗中央。What You Should Do Instead对策：Left-handed?Attempt to be ambidextrouseven children who areleft-handed in these cultures are taught to eat with their right hand orat least explain yourself to your fellow diners before plunging in.你是左撇子吗？还是努力让自己的双手都灵巧吧一一在这些文化里，即使是左撇子的孩子也被教会用右手吃饭一一或者
35、至少吃饭前向同伴解释一下。Once you are on the ground of a different country,remain highly sensitiveto native behavior.Never be completely surprised by anything;try to takeit in stride,and dont feel offended if something seems offensivelikequeue jumping.After all,this is a global village,and we are all verydiffer
36、ent.一旦你踏上异国的土地，就要对当地人的一举一动高度敏感。千万不要大惊小怪，尽量使自己泰然自若，对一些看似无礼的行为也不要恼火一一比如插队。毕竟，我们生活在一个地球村，不同的文化构成了我们共同的家园。打包行李情景对话：George：hello,darling,are you all set?We have to go now.Helen：not yet,George.Im still packing up things.George：darling,why are you taking such a big suitcase?Its only a 4 daytrip.Tell me wha
37、t you put in here?Helen：our clothes,of course.I was told that 汁 might be cold on the top ofthe mountain.So I take our light jackets with us.George：Why are you taking towels and slippers?There are plenty in thehotel.Helen：I prefer to use my own.George：why are you taking so many medicines?Helen：well,y
38、ou never know what will happen.Remember you had a diarrhealast time we went to J iu Zhai Gou.Thank god I brought Imodium with me.So I have a little bit of these and a little bit of that just in case.George：but darling why are you taking a mini fan with you?Helen：Its very hot there.At least I can hav
39、e some air wherever I go.George：anyway,we got to go or we will be la+e.Helen：wait a minute.I forgot the sun lotion.We definitely need it.George：darling,I am begging you.We got to go now.We can always buythings in the local areas,right?Helen：George,where is the camera?We cant go without a camera.Geor
40、ge：Its right on top of the drawer.Let me help you pack up.We reallygot to go.Helen：Ok.O ff we go.George!George：what is it?Helen：Where are our lbs(identif ication cards)?George：oh my God!旅游出行必备物品清单：lb card：身份证cash and credit card：现金和信用卡mobile phone：手机electronic dictionary：电子词典 map：地图camera：相机light ja
41、ckets：薄夹克slippers：拖鞋medicines：药品mini fan：迷你风扇签证常用词汇：姓 surname名 first(given)name性别 sex出生日期 birth date国籍 nationality护照号 passport No.编号 control No.签发地 Issue Atsun lotion：防晒油签发日期 工ssue Date（或On）失效日期（或必须在.U之前入境）expiry date（或before）停留期为.for stays of10天 ten days8周 eight weeks3个月 three months6个月 six months1
42、 年 one year3年 three years签证种类 visa type(class)签证申请情景对话：王小姐到美国使馆签证，签证官Bob Jones受理她的申请。B：Hello Miss.Can I see your ticket number?小姐你好。我能看下你的飞机票吗？W：Sure,here you are.And here are my application forms as well.当然，给你。这是我的申请表。B：Thank you Miss.Wang.Im Bob Jones and Ill be handling yourapplication.谢谢，王小姐。我是鲍
43、勃琼斯，我负责处理你的申请。W：Nice to meet you Mr.Jones.很高兴见到你，琼斯先生。B：The first step is to determine your eligibility for a U.S.visa.Lets seehere.youre applying for a special business visa.Why is that?第一步是要确定你美国签证的合法性。让我看下这里 你已经申请了特别的商务签证，为什么呢？W：Well,my first order of business will be attending a conference inSea
44、ttle,but after that I intend to spend two weeks visiting my friends.Iassumed a business visa would be required.嗯，我第一件要处理的是去西雅图开会，然后打算花两周的时间去看望我的朋友。我想商务签证应该可以行得通。签证官Bob说，首先要确定王小姐是否符合申请美国签证的标准，eligibility是符合标准的意思。签证官问王小姐为什么要申请一种特殊商务签证，a specialbusiness visa.o王小姐解释说，她是先到西雅图开会，first order of business意思是
45、第一件要处理的事情，然后还准备去看朋友。B：I think a regular visitors visa should suffice.With this visa,you canstay in the United States for up to 9Odays.我认为旅游签证就已经足够了，有了这张签证，你可以在美国待上90多天。W：So I can attend conferences and do business on that visa?所以我也可以用这样的签证在那儿办公咯？B：Yes.You are free to do temporary business with this
46、visa.If you wereplanning on setting up a new business in the U.S.you might need to applyfor a long-term visa.是的。你可以持着这张卡在那里暂时的办公。如果你打算在美国建立新的业务，你可能需要办一张长期的签证。W：Oh,I see.I think 90 days is more than enough time.哦，我知道了，我想90天足够了。签证官觉得，王小姐申请一般的旅游签证a regular visitors visa,就可以了,suffice是足够的意思，她凭旅游签证能在美国停留9
47、0天，而且也可以做生意。王小姐说，90天的时间已经足够了。B：You said you plan to attend a conference.May I see your officialinvitation letter?你说你想去参加一个会议。我能看下你的官方邀请函吗？W：Of course 工 ve also attached two reference letters from my seniormanagement who can conf irm my itinerary.当然 我还收到附带的两份公司主管的信，使他们给我安排了行程。B：I see.Your passport ha
48、s quite a few international stamps in it.You do alot of business traveling?我知道。你的护照上有一些国际印章在上面。你曾常商务旅游吗？W：Im out of the country almost half a year.Im a Chinese antiquitiesconsultant and advisor.Our company has an office in Zurich.我几乎半年都在出差。我是中国古迹顾问。我们的公司在苏黎世有办公处。王小姐把会议方的邀请函,the official invitation l
49、etter,交给签证官,还附加了两份公司主管的信，证明她的行程，汁 inerary.她说自己Im out of thecountry almost half a year,每年几乎有半年的时间不在国内，签证官说王小姐护照上有 quite a few international stamps,这里所说的 internationalstamps,是指入出境时在护照上盖的章。原来，王小姐是中国古迹专家，她所在的公司在苏黎世有办公处。兑换货币Please tell me how much you want to change.请告诉我你要换多少。How much of the remittance d
50、o you want to convert into Japanese yen?你要把多少汇款换成日圆？What kind of currency do you want?要哪种货币？Whats 汁 you wish to change?你有什么要换的？What kind of currency do you want to change?要换哪种货币？In what denominations?要什么面值的？Please tell me what note you want.请告诉我要什么钞票。Will seven tens be all right?7张10元的可以吗？Is it in t