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1、IntroductionSix Sigma(6)is a rigorous,focused and highly effective implementation of proven quality principles and techniques.In business application,it means targeting at almost error free business performance.Sigma,is a letter in the Greek alphabet used by statisticians for measuring defects,defin
2、ed as anything that deviates from the ideal.A company s performance is measured by the sigma level of their business processes.Traditionally companies accepted three or four sigma performance levels although the processes produced 6,200-67,000 problems per million.Six Sigma then emerged because of t
3、he increasing customer expectations and the increased complexity of modern products.The Six Sigma standard of 3.4 problems per million is comparatively much better.6 6Six Sigma(6)is a rigorous,focused and highly effective implementation of proven quality principles and techniques.In business applica
4、tion,it means targeting at almost error free business performance.Sigma,is a letter in the Greek alphabet used by statisticians for measuring defects,defined as anything that deviates from the ideal.A company s performance is measured by the sigma level of their business processes.Traditionally comp
5、anies accepted three or four sigma performance levels although the processes produced 6,200-67,000 problems per million.Six Sigma then emerged because of the increasing customer expectations and the increased complexity of modern products.The Six Sigma standard of 3.4 problems per million is compara
6、tively much better.第1页/共23页How Was Six Sigma Developed?In 1981,Bob Galvin,CEO of Motorola required his people to do a ten-fold improvement in product-failure levels over a 5-year period.And the move started the company on the quality path.An engineer Mike1 J.Harry,introduced the concept of Six Sigma
7、 to Motorola.The idea was to set a steep quantitative target for all processes,break down each process into smaller and smaller sequences,each of which could be examined for their potential for errors,and changed to eliminate that potential.Six Sigmaremained a secret strategy at Motorola until 1995
8、when it decided to disclose it.Today,Motorola is known world-wide as a quality leader.6 6第2页/共23页Six Sigma Is a unified approach to process excellence.Is a target(is achieved with fewer than 3.4 defectives or errors in a million).Is an approach to reaching that target by changing the culture of a co
9、mpany,involving everyone in the company.Identifies problems in a process,sets up projects within process,evaluates the process and work through the projects.Is not applied only to manufacturing production.Can bed applied throughout a company such as on the b production line,in transactions,in delive
10、ries,in Human Resources,etc.6 6第3页/共23页99.9%or 1000 PPM PerformanceIs it Good?6 6第4页/共23页99.9%performance Means 1 hour of unsafe drinking water per month 1 unsafe plane landing every 2 days 50 incorrect surgical operations each week 5 new born babies dropped at birth by doctors each day6 6第5页/共23页Wh
11、at is 6 Sigma?It means 3.4 PPM error rate company wide It is a total and most effective corporate quality management concept It is about improving the bottom lines It is a world class methodology It is to scientifically quantify the performance of every business process.analyze the result and reduce
12、 variations to less than 6 sigma,continuous improvement until target is achieved and sustain the effort6 6第6页/共23页SMTs 6 Sigma Journey SMT is to embark on a 6 Sigma journey for thewhole corporation starting from January 2001.Our target is To be among Asias top 5 EMS by 2005To be among Worlds top 10
13、EMS by 20106 6第7页/共23页SMT will use the 6 Sigma experience to Unify the company behind a common goal Enhance our profitability Extend our lead in competitiveness Upgrade everyones capability Futherment of the corporateIt is a long term effortSMTS 6 Sigma Objectives6 6第8页/共23页What is profit?Profit=Cus
14、tomer+Process +Employee+Satisfaction6 6第9页/共23页Is SMT Ready?We have strong culture Most of the basic infrastructure are in place Production quality is already at 4.5 sigma Experienced guidance is available-SONY Top management has the determination!YES!6 6第10页/共23页Essence of SMT 6 Sigma*W6 Program*S5
15、S Philosophy*+1 Target*R1 Reliability*B5 Benchmarking6 6第11页/共23页W6 ProgramTo Propel SMT into a World Class corporation byachieving company Wide 6 sigma quality and do it Within 6 yearsSigma by year end 4.5 (1350ppm)2001 5.0 (233ppm)2002 5.5 (32ppm )2004 6.0 (3.4ppm)20066 6第12页/共23页S5S+1 PhilosophyS
16、5S isSeriousnessSystematicStandardizeSimple Sustain6 6第13页/共23页+1:The Single Digit ConceptSingle is the spirit and target figure in every aspect.Single means 1st,single digit,unity,the numeral oneQuality level Single digit PPMProduction line set up Within Single digit minutes(10)Any process,do it ri
17、ght the 1st time and every time Stock level 10 days WIP6 6第14页/共23页R1 Reliability All our products,process,and services mustperform error free.beyond its designed life time.exceed customersexpectation.dependable everytime.build in from design.cost effective 6 6第15页/共23页B5 Benchmarking.Word class com
18、pany are benchmarked onQualityValue SpeedFlexibilityGrowth6 6第16页/共23页 How do we Quantify processes,Practices and Results to Reflect B5?QualityValue SpeedFlexibilityGrowth6 6第17页/共23页QualityThe basic reject rate to be measured in PPMIn production this refers to the 3PSParts,Process,ProductsFor other
19、 departments,it can be errors,variation,frequency of occurrence,user friendliness6 6第18页/共23页ValueBasic measurements can be expressed in Sales Profit Cost reduction Value addedIn any process the ration of the non value added time consumed to that of value added time used should be 3 for best in worl
20、d.Generally an average companyshould have a figure of 10.6 6第19页/共23页SpeedHow fast we can perform,complete a task with the 6 Sigma quality?Examples:Production -Production set up time Repair of customer returns -Delivery Marketing -Reply or response to customers request -Order Processing Purchasing -
21、Material Kiting -Delivery6 6第20页/共23页SpeedExamples:RND -Product developmentITD -Program developmentCDV -Delivery of analysis FAS -P&L account CEB -Response to issuesADM -Communication6 6第21页/共23页FlexibilityThis is more of an indirect measure but very effective,byflexible we mean that one can cope wi
22、th changes quickly and with ease.The changes can be drastic and can happenany time.Examples:Production -Low inventory -Fast cycle time -Workers with multiple skillMarketing -Response to volatility of the market and adjustPurchasing -Short delivery time -Multiple source -Handle both large and small quantity order6 6第22页/共23页感谢您的观看！第23页/共23页