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1、饭店实用英语FANDIANSHIYONGYINGYU RoomReservation7Reception8BellService9AttheInformationDesk10SettlingGuestsComplaints11PayingtheBillandCheckingOut 12Part2 AttheFrontOffice Chapter7RoomReservationChapter7RoomReservationStep4 Role PlayStep3Useful SentencesStep2Situational conversationsstep1Warm UpStep5 Fun
2、time1.Match the word or words with the related picture1.Match the word or words with the related picture1.Match the word or words with the related picture1.Match the word or words with the related picture A B C A B C A B C A B C D E F D E F D E F D E F1.double room_ 2.key card_ 3.credict card_1.doub
3、le room_ 2.key card_ 3.credict card_1.double room_ 2.key card_ 3.credict card_1.double room_ 2.key card_ 3.credict card_4.single room_ 5.hotel_ 6.front office_4.single room_ 5.hotel_ 6.front office_4.single room_ 5.hotel_ 6.front office_4.single room_ 5.hotel_ 6.front office_step1Warm Up2.Suppose yo
4、u are the reservationist of the hotel.Please 2.Suppose you are the reservationist of the hotel.Please 2.Suppose you are the reservationist of the hotel.Please 2.Suppose you are the reservationist of the hotel.Please consider the following questions before you study the consider the following questio
5、ns before you study the consider the following questions before you study the consider the following questions before you study the dialogue.dialogue.dialogue.dialogue.You are at the reception desk.The telephone rings.Should You are at the reception desk.The telephone rings.Should You are at the rec
6、eption desk.The telephone rings.Should You are at the reception desk.The telephone rings.Should you answer it immediately?you answer it immediately?you answer it immediately?you answer it immediately?Should you announce the name of your hotel when you answer Should you announce the name of your hote
7、l when you answer Should you announce the name of your hotel when you answer Should you announce the name of your hotel when you answer the telephone?the telephone?the telephone?the telephone?What is the reservation confirmation?What is the reservation confirmation?What is the reservation confirmati
8、on?What is the reservation confirmation?What should you do if your hotel is fully booked?What should you do if your hotel is fully booked?What should you do if your hotel is fully booked?What should you do if your hotel is fully booked?step1Warm UpConversation 1Conversation 1Conversation 1Conversati
9、on 1A A A A：Room ReservationsRoom ReservationsRoom ReservationsRoom ReservationsGood afternoonGood afternoonGood afternoonGood afternoonB B B B：Id like to book a double room for Tuesday next weekId like to book a double room for Tuesday next weekId like to book a double room for Tuesday next weekId
10、like to book a double room for Tuesday next weekA A A A：Thats fineThats fineThats fineThats fine，sirsirsirsir A double room for TuesdayA double room for TuesdayA double room for TuesdayA double room for Tuesday，September September September September 12th12th12th12th，with a front view or rear viewwi
11、th a front view or rear viewwith a front view or rear viewwith a front view or rear view？B B B B：Whats the price differenceWhats the price differenceWhats the price differenceWhats the price difference？A A A A：A double room with a front view is 140 dollars per nightA double room with a front view is
12、 140 dollars per nightA double room with a front view is 140 dollars per nightA double room with a front view is 140 dollars per night，one one one one with a rear view is 115 dollars per nightwith a rear view is 115 dollars per nightwith a rear view is 115 dollars per nightwith a rear view is 115 do
13、llars per nightB B B B：I think Ill take the one with a front view thenI think Ill take the one with a front view thenI think Ill take the one with a front view thenI think Ill take the one with a front view thenA A A A：How long will you be stayingHow long will you be stayingHow long will you be stay
14、ingHow long will you be staying？B B B B：Well be leaving Sunday morningWell be leaving Sunday morningWell be leaving Sunday morningWell be leaving Sunday morningA A A A：That will be five nightsThat will be five nightsThat will be five nightsThat will be five nights，sirsirsirsirThank you very muchThan
15、k you very muchThank you very muchThank you very much，and we and we and we and we look forward to seeing you next Tuesdaylook forward to seeing you next Tuesdaylook forward to seeing you next Tuesdaylook forward to seeing you next TuesdayB B B B：GoodGoodGoodGood Thats all settled thenThats all settl
16、ed thenThats all settled thenThats all settled then Good-byeGood-byeGood-byeGood-byeA A A A：Good-byeGood-byeGood-byeGood-byeStep2Situational conversationsConversation 2Conversation 2Conversation 2Conversation 2A A A A：Advance ReservationsAdvance ReservationsAdvance ReservationsAdvance ReservationsCa
17、n I help youCan I help youCan I help youCan I help you？B B B B：YesYesYesYes，Id like to book a single room with a bath from the Id like to book a single room with a bath from the Id like to book a single room with a bath from the Id like to book a single room with a bath from the afternoon of October
18、 4 to the morning of October 10afternoon of October 4 to the morning of October 10afternoon of October 4 to the morning of October 10afternoon of October 4 to the morning of October 10A A A A：YesYesYesYes，we do have a single room available for those dateswe do have a single room available for those
19、dateswe do have a single room available for those dateswe do have a single room available for those datesB B B B：What is the rateWhat is the rateWhat is the rateWhat is the rate，pleasepleasepleaseplease？A A A A：The current rate isThe current rate isThe current rate isThe current rate is50 per night5
20、0 per night50 per night50 per nightB B B B：What services come with thatWhat services come with thatWhat services come with thatWhat services come with that？A A A A：For For For For 50 youll have a radio50 youll have a radio50 youll have a radio50 youll have a radio，a color televisiona color televisio
21、na color televisiona color television，a a a a telephone and a major international newspaper delivered to telephone and a major international newspaper delivered to telephone and a major international newspaper delivered to telephone and a major international newspaper delivered to your room everyday
22、your room everydayyour room everydayyour room everydayB B B B：That sounds not bad at allThat sounds not bad at allThat sounds not bad at allThat sounds not bad at allIll take itIll take itIll take itIll take itA A A A：Very goodVery goodVery goodVery good Could you tell me your nameCould you tell me
23、your nameCould you tell me your nameCould you tell me your name，sirsirsirsir，pleasepleasepleaseplease？Step2Situational conversationsB B B B：YesYesYesYes，it is Mooreit is Mooreit is Mooreit is MooreA A A A：How do you spell itHow do you spell itHow do you spell itHow do you spell it，pleasepleaseplease
24、please？B B B B：Its M-O-O-R-EIts M-O-O-R-EIts M-O-O-R-EIts M-O-O-R-EA A A A：M-O-O-R-EM-O-O-R-EM-O-O-R-EM-O-O-R-EAnd what is your addressAnd what is your addressAnd what is your addressAnd what is your address，pleasepleasepleaseplease？B B B B：It is 3600 Montague BoulevardIt is 3600 Montague BoulevardI
25、t is 3600 Montague BoulevardIt is 3600 Montague Boulevard，HattiesburgHattiesburgHattiesburgHattiesburg，Mississiippi39401 UMississiippi39401 UMississiippi39401 UMississiippi39401 US S S SA A A AA A A A：Excuse meExcuse meExcuse meExcuse me，sirsirsirsir，but could you speak a little more but could you s
26、peak a little more but could you speak a little more but could you speak a little more slowlyslowlyslowlyslowly，pleasepleasepleaseplease？B B B B：SureSureSureSure，no problemno problemno problemno problemIts 3600 Montague BoulevardIts 3600 Montague BoulevardIts 3600 Montague BoulevardIts 3600 Montague
27、 Boulevard，HattiesburgHattiesburgHattiesburgHattiesburg，Mississippi 39401 UMississippi 39401 UMississippi 39401 UMississippi 39401 US S S SA A A AHave you got itHave you got itHave you got itHave you got it？A A A A：YesYesYesYes，so it is 3600 Montague Boulevardso it is 3600 Montague Boulevardso it is
28、 3600 Montague Boulevardso it is 3600 Montague Boulevard，HattiesburgHattiesburgHattiesburgHattiesburg，Mississippi 39401 UMississippi 39401 UMississippi 39401 UMississippi 39401 US S S SA A A AB B B B：Thats rightThats rightThats rightThats rightStep2Situational conversationsA A A A：What about your te
29、lephone numberWhat about your telephone numberWhat about your telephone numberWhat about your telephone number？B B B B：（：（：（：（601601601601）264-9716264-9716264-9716264-9716 By the wayBy the wayBy the wayBy the way，Id like a quiet room away Id like a quiet room away Id like a quiet room away Id like a
30、 quiet room away from the street if that is possiblefrom the street if that is possiblefrom the street if that is possiblefrom the street if that is possibleA A A A：A quiet room away from the street is preferredA quiet room away from the street is preferredA quiet room away from the street is prefer
31、redA quiet room away from the street is preferredO O O OK K K KWell mail you a reservation card confirming your booking as Well mail you a reservation card confirming your booking as Well mail you a reservation card confirming your booking as Well mail you a reservation card confirming your booking
32、as soon as possiblesoon as possiblesoon as possiblesoon as possibleWe look forward to your visitWe look forward to your visitWe look forward to your visitWe look forward to your visitB B B B：Thank you and good-byeThank you and good-byeThank you and good-byeThank you and good-byeA A A A：Good-byeGood-
33、byeGood-byeGood-byeStep2Situational conversationsConversation 3Conversation 3Conversation 3Conversation 3Tanaka:Tanaka:Tanaka:Tanaka:Id like a single room for tonight.Id like a single room for tonight.Id like a single room for tonight.Id like a single room for tonight.Clerk:Clerk:Clerk:Clerk:Yes,sir
34、.Have you a reservation?Yes,sir.Have you a reservation?Yes,sir.Have you a reservation?Yes,sir.Have you a reservation?Tanaka:Tanaka:Tanaka:Tanaka:Im sorry I havent.Im sorry I havent.Im sorry I havent.Im sorry I havent.Clerk:Clerk:Clerk:Clerk:Let me see.With or without bath?Let me see.With or without
35、bath?Let me see.With or without bath?Let me see.With or without bath?Tanaka:Tanaka:Tanaka:Tanaka:Preferably with bath.Preferably with bath.Preferably with bath.Preferably with bath.Clerk:Clerk:Clerk:Clerk:We have an inside room with bath on the 5th floor.We have an inside room with bath on the 5th f
36、loor.We have an inside room with bath on the 5th floor.We have an inside room with bath on the 5th floor.Tanaka:Tanaka:Tanaka:Tanaka:How much is it?How much is it?How much is it?How much is it?Clerk:Clerk:Clerk:Clerk:The room with bath is seventy dollars.The rate is cheaper The room with bath is sev
37、enty dollars.The rate is cheaper The room with bath is seventy dollars.The rate is cheaper The room with bath is seventy dollars.The rate is cheaper by the week.by the week.by the week.by the week.Tanaka:Tanaka:Tanaka:Tanaka:Thanks,but Im planning to stay only overnight.Ill Thanks,but Im planning to
38、 stay only overnight.Ill Thanks,but Im planning to stay only overnight.Ill Thanks,but Im planning to stay only overnight.Ill take the room with a bath.What is your checking out time?take the room with a bath.What is your checking out time?take the room with a bath.What is your checking out time?take
39、 the room with a bath.What is your checking out time?Clerk:Clerk:Clerk:Clerk:Eleven oclock,sir.Eleven oclock,sir.Eleven oclock,sir.Eleven oclock,sir.Tanaka:Tanaka:Tanaka:Tanaka:That means you charge for a full day if I dont check That means you charge for a full day if I dont check That means you ch
40、arge for a full day if I dont check That means you charge for a full day if I dont check out by then,whenever my checking in time is?out by then,whenever my checking in time is?out by then,whenever my checking in time is?out by then,whenever my checking in time is?Clerk:Clerk:Clerk:Clerk:Thats right
41、,sir.Thats right,sir.Thats right,sir.Thats right,sir.Step2Situational conversationsConversation 4 Conversation 4 Conversation 4 Conversation 4(R=Receptionist,P=Passenger)(R=Receptionist,P=Passenger)(R=Receptionist,P=Passenger)(R=Receptionist,P=Passenger)R:R:R:R:BaiyunBaiyunBaiyunBaiyun Hotel,Reserva
42、tions.Hotel,Reservations.Hotel,Reservations.Hotel,Reservations.P:P:P:P:Do you have a room available for tonight?Do you have a room available for tonight?Do you have a room available for tonight?Do you have a room available for tonight?R:R:R:R:Yes,sir,we do.Would you like a single room or a double Ye
43、s,sir,we do.Would you like a single room or a double Yes,sir,we do.Would you like a single room or a double Yes,sir,we do.Would you like a single room or a double room?room?room?room?P:P:P:P:A single room,please.What are the room rates?A single room,please.What are the room rates?A single room,pleas
44、e.What are the room rates?A single room,please.What are the room rates?R:R:R:R:Single rooms are eighty-five and a hundred and ten Single rooms are eighty-five and a hundred and ten Single rooms are eighty-five and a hundred and ten Single rooms are eighty-five and a hundred and ten dollars a night.d
45、ollars a night.dollars a night.dollars a night.P:P:P:P:Do those prices include tax?Do those prices include tax?Do those prices include tax?Do those prices include tax?R:R:R:R:No,they dont.No,they dont.No,they dont.No,they dont.P:P:P:P:O.K.,Ill take the eighty-five-dollar room.O.K.,Ill take the eight
46、y-five-dollar room.O.K.,Ill take the eighty-five-dollar room.O.K.,Ill take the eighty-five-dollar room.R:R:R:R:Your name,please?Your name,please?Your name,please?Your name,please?P:P:P:P:My name is My name is My name is My name is Jian-mingJian-mingJian-mingJian-ming Fang.Fang.Fang.Fang.Step2Situati
47、onal conversationsR:R:R:R:Would you repeat that,please?Would you repeat that,please?Would you repeat that,please?Would you repeat that,please?P:P:P:P:F-A-N-G.F-A-N-G.F-A-N-G.F-A-N-G.R:R:R:R:Thank you.When will you be arriving,Thank you.When will you be arriving,Thank you.When will you be arriving,Th
48、ank you.When will you be arriving,Mr.FangMr.FangMr.FangMr.Fang?P:P:P:P:Ill be there in about thirty minutes.Ill be there in about thirty minutes.Ill be there in about thirty minutes.Ill be there in about thirty minutes.R:R:R:R:Fine.Well be waiting for you.Goodbye.Fine.Well be waiting for you.Goodbye
49、.Fine.Well be waiting for you.Goodbye.Fine.Well be waiting for you.Goodbye.P:P:P:P:O.K.Goodbye.O.K.Goodbye.O.K.Goodbye.O.K.Goodbye.Step2Situational conversations1 1 1 1Id like to book a double room for Tuesday next weekId like to book a double room for Tuesday next weekId like to book a double room
50、for Tuesday next weekId like to book a double room for Tuesday next week2 2 2 2Whats the price differenceWhats the price differenceWhats the price differenceWhats the price difference？3 3 3 3A double room with a front view is 140 dollars per nightA double room with a front view is 140 dollars per ni