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1、http:/ Case Overview&Tutorial Manipulating the Balanced scorecard This case can be downloaded from the website http:/ Stepshttp:/ Case overviewlWherelIFS in Texas lWhenlUse balanced scorecard for performance evaluation lKarl was promoted,and Michael take in charge of this branchhttp:/ Case overviewl
2、Whohttp:/ Case analysislWhatlMichael choose last option for metrics,which is lower than before.lMarry consider this decision isnt reasonable and share her concerns with Michael,but Michael disagree her stronglylWhylBranch manager has the power to choose the indicators in the BSC ReportlMarry conside
3、r the action will reduce the bonus of everyone except Michael,who will get high bonus next yearhttp:/ Make a Decision lGo along with Michael lTalk to Paul ParkerlContact Karlhttp:/ Action PlanlAction Plan&ResultslExample(Contact to Karl):lInform him of the problem and ask his advicelAny advice he gives must be viewed with the understanding that Karl is motivated by the bonus he will receivelIf the knowledge of this action gets out,Mary is likely to suffer detrimental consequences.She may be viewed as untrustworthy or a“tattletale.”http:/ youThank you