《BEC中高级口语培训.pptx》由会员分享，可在线阅读，更多相关《BEC中高级口语培训.pptx（38页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、Temporary staffThe retailer company you work for needs to employ a number of temporary sales assistants to cover a busy period in its shops.You have been asked to consider how to recruit these staff.Discuss the situation together,and decide:What type of people would be suitable for the positionsWhat
2、 the company can offer to attract temporary staff第1页/共38页A:You see,Christmas is coming.It seems our current sales staff cannot manage the busy season alone.B:Yes,to cover the busy period,we need to employ 5 temporary sales assistants.What type of person do you think would be ideal for the vacancy?A:
3、In my opinion,our ideal sales assistants would be experienced,since a green hand in sales just dont possess the necessary skills to communicate with the customers and its impossible for us to offer them training.B:Yes,experience is the indispensable qualification.Besides,we should consider the neces
4、sary personalities,such as hard-working,honest,enthusiastic,out-going,clean and neat in appearance and even good-looking.A:Good-looking?B:That sounds a bit critical,doesnt it,but handsome or charming faces really help a lot,you cannot deny it.第2页/共38页A:Yes,I think so.However,if our recruiting criter
5、ia are too critical,it may be difficult for us to find excellent sales assistants in such a busy commercial season.Sales assistants are in great need these days,you know.B:You are to the point.Thats why we have to think about how to attract good sales assistants.Any good ideas?A:Since we hire sales
6、assistants on temporary basis,we can forget those long-term benefits,training opportunity,career development and so on.Instead,we should focus on salary.B:I cant agree more.We can offer them handsome salary,such as commission salary based on their sales volume.For example 10%commission of their sale
7、s volume.Thats tempting,isnt it?A:Good idea!That is to our mutual benefits.Besides,to encourage them to work harder,we can also try by decorating our shop much nicer,by offering them free lunch.B:You see,I myself even hope to join them.A:Why not?第3页/共38页I.Staff trainingWhyWhomWhatHow第4页/共38页For a tr
8、yWho do you think should contribute towards the cost of employees training,the employer or the employees?Is it important for you to be offered opportunities for training in a job?Should firms train their employees?How can the staff be stimulated to attend the training class?第5页/共38页2.To whomHow do y
9、ou think a supervisor should select employees for training courses?Is training experienced employees as easy as training new employees?第6页/共38页3.What Is it necessary for companies offer English language training?Should the company offer different levels of training?Is it important to train employees
10、 in interpersonal skills?Is it important to train employees in problem-solving skills?第7页/共38页4.HowLocationTransportationTimeCostTrainerContentMaterialsFollow-up advice 第8页/共38页A:In arranging a training course,I think the the trainertrainer is important.The trainer should be competent and expertisec
11、ompetent and expertise in the field.B:AbsolutelyAbsolutely.We can learn more things from a flexibleflexible trainer.ExperiencedExperienced trainer knows how to organize the class and will give more constructive advice on our study.A:And the timethe time for the class is also very important.It should
12、 not interfere with our routine work.Nobody will go to classes at the cost of quitting our present job.B:You can say that againYou can say that again.The purpose of our choosing the course is to guarantee that we can stay with our present position and get promoted.A:The costThe cost should also be r
13、easonable.B:ExactlyExactly.If it was too high and beyond our means,we would not think about taking the course.A:To sum upTo sum up,the trainer,time and cost are the most important to take into account when arranging a training course for staff.第9页/共38页Model Practice 1Model Practice 1What training wo
14、uld you hope to have in What training would you hope to have in future?future?Is it better to attend a full-time or part-time Is it better to attend a full-time or part-time training course?training course?Do you think companies should provide Do you think companies should provide training for all t
15、heir staff?training for all their staff?Do you think more companies will use Do you think more companies will use external agencies to run their staff training external agencies to run their staff training program in the future?program in the future?Are there any disadvantages of turning to an Are t
16、here any disadvantages of turning to an external agency to run staff training external agency to run staff training program?program?第10页/共38页What training would you hope to have in future?What training would you hope to have in future?The training of The training of foreign languagesforeign language
17、sforeign languagesforeign languages,such as English.The,such as English.The globalization of globalization of economyeconomy and the wide-spread and the wide-spread international cooperationinternational cooperation all all need the need the need the need the bridgebridgebridgebridge of a common lan
18、guage.And English is one of the of a common language.And English is one of the most widely-most widely-most widely-most widely-usedusedusedused languages.languages.第11页/共38页a full-time or part-time training course?a full-time or part-time training course?A full-time training is A full-time training
19、is preferablepreferable.Because it.Because it allowsallows the employees a the employees a complete range of time complete range of time to focus on learningto focus on learning.Without the interruptionWithout the interruption of work,they can concentrate on of work,they can concentrate on acquiring
20、 acquiring new knowledge and skillsnew knowledge and skills,thus they can get effective training.,thus they can get effective training.第12页/共38页external agencies to run their staff training program?external agencies to run their staff training program?It Its difficult to predict.s difficult to predi
21、ct.It It depends ondepends on the development and reputation of the external agency,the development and reputation of the external agency,on on people peoples attitudes towards training agency,s attitudes towards training agency,onon the finance of the companies,etc.the finance of the companies,etc.
22、第13页/共38页disadvantages of turning to an external agency?disadvantages of turning to an external agency?Yes.Using external agency to train staff Yes.Using external agency to train staff involvesinvolves a great deal of a great deal of investigationinvestigation and and can be riskycan be risky.An An
23、inexperiencedinexperienced external agency will not only cost time but also external agency will not only cost time but also waste money.waste money.第14页/共38页Model Practice 2What is important when What is important when choosing a business training choosing a business training course?course?ContentC
24、ontentInstructorInstructorLength of the courseLength of the course第15页/共38页Three things should be taken into consideration when Three things should be taken into consideration when choosing a business training course.choosing a business training course.First,the content of the course is very importa
25、nt.We First,the content of the course is very important.We must choose the course must choose the course which suits our needwhich suits our needwhich suits our needwhich suits our need.Even a.Even a perfectly conceived training program perfectly conceived training program can fail ifcan fail if the
26、 the contentcontentcontentcontent of the course is not of the course is not systematically selectedsystematically selectedsystematically selectedsystematically selected.Second,the strength of the course comes primarily from Second,the strength of the course comes primarily from the instructor in fro
27、nt of the students,since it is the the instructor in front of the students,since it is the instructorinstructors ability to transfer knowledge.s ability to transfer knowledge.ThereforeThereforeThereforeTherefore,we,we should make sure they are should make sure they are experts or professionals in ex
28、perts or professionals in experts or professionals in experts or professionals in business domainsbusiness domainsbusiness domainsbusiness domains before we choose the course.before we choose the course.Third,the course should have an appropriate length.Third,the course should have an appropriate le
29、ngth.If If it its too longs too long,it might interrupt our normal business or,it might interrupt our normal business or even make us lose business.even make us lose business.If itIf its too shorts too short it won it wont t achieve the results we desire.achieve the results we desire.To sum up,the c
30、ontent,the instructor and the length of To sum up,the content,the instructor and the length of the course are important when we choose a business the course are important when we choose a business training course.training course.第16页/共38页Assignment 1WhatWhats important whens important when?Designing
31、 an effective training planDesigning an effective training planTraining needs Training needs company budgetcompany budget第17页/共38页II.Staff promotionDo you wish to be promoted?Brings higher salary,sense of fulfillment,More opportunity and more responsibility第18页/共38页whypromotion is the best incentive
32、 to reward those staff who 工作态度：work harder,loyalty,dedicated工作表现：productive,contribute创造力：a creative mind第19页/共38页Model Practice 2What is important when What is important when promoting staff members?promoting staff members?Attitude to workAttitude to workCurrent performanceCurrent performanceCreat
33、ivityCreativity第20页/共38页I think three things are important when we choose a candidate to promote.I think three things are important when we choose a candidate to promote.The first consideration is attitude to work,because when we promote a staff we The first consideration is attitude to work,because
34、 when we promote a staff we aim to aim to encourage him to work harderencourage him to work harderencourage him to work harderencourage him to work harder and have and have a long term developmenta long term developmenta long term developmenta long term development in our in our company.So we can on
35、ly promote those staff company.So we can only promote those staff who are very loyalwho are very loyalwho are very loyalwho are very loyal to the to the company and intend to grow with the pany and intend to grow with the company.第21页/共38页Secondly,current performance is very Secondly,current perform
36、ance is very important.Promotion is important.Promotion is the best incentive the best incentive to rewardto reward those staff who are highly those staff who are highly productive and contribute most to the productive and contribute most to the growth of the company.Promoting the growth of the comp
37、any.Promoting the staff with good performance is staff with good performance is the ideal way the ideal way of encouraging other staff to achieve good of encouraging other staff to achieve good performanceperformance.Lastly,I think a creative mind should also be Lastly,I think a creative mind should
38、 also be encouraged.Only a team with creativity encouraged.Only a team with creativity can achieve much and develop the company can achieve much and develop the company quickly.quickly.第22页/共38页Model Practice 3你们所在公司的销售部经理这个职位空缺，公司已决定从公司内部提拔。请你们就提拔政策提出建议。讨论并决定：Why to have promotion-from-within inste
39、ad of external Why to have promotion-from-within instead of external Why to have promotion-from-within instead of external Why to have promotion-from-within instead of external recruitmentrecruitmentrecruitmentrecruitment How to make a good and a sound promotion decisionHow to make a good and a soun
40、d promotion decisionHow to make a good and a sound promotion decisionHow to make a good and a sound promotion decision第23页/共38页A:As you know,there is a job opening for sales manager A:As you know,there is a job opening for sales manager in our company and it is decided that the opening should in our
41、 company and it is decided that the opening should be filled from within the company.be filled from within the company.B:It is a sound decision,isnB:It is a sound decision,isnt it?You see,our company t it?You see,our company is a big and well-established corporation.There are is a big and well-estab
42、lished corporation.There are abundant human resourcesabundant human resources we can make full use of.we can make full use of.A:Yes,I completely agree with you,since external A:Yes,I completely agree with you,since external recruitment will recruitment will entail more costs for orientation and enta
43、il more costs for orientation and trainingtraining,and it,and its sometimes difficult to determine s sometimes difficult to determine whether the efforts to locate promising talents are whether the efforts to locate promising talents are effective and cost-efficient.effective and cost-efficient.B:Fu
44、rthermore recruiting external candidates will B:Furthermore recruiting external candidates will discourage/undermine the morale and productivity of discourage/undermine the morale and productivity of our employeesour employees,while promoting someone from within,while promoting someone from within h
45、as motivational value.has motivational value.A:Yes.Promotion-from-within can A:Yes.Promotion-from-within can serve as a rewardserve as a rewardserve as a rewardserve as a reward for for the sales staff with ability and outstanding work the sales staff with ability and outstanding work performance pe
46、rformance and encourage them to continue their and encourage them to continue their and encourage them to continue their and encourage them to continue their efforts.efforts.efforts.efforts.B:Precisely.B:Precisely.第24页/共38页A:Undoubtedly,promotion-from-within A:Undoubtedly,promotion-from-within contr
47、ibutes to both the career development of contributes to both the career development of individual and the overall growth and success of individual and the overall growth and success of our corporation.our corporation.However,However,However,However,you know,as a coin you know,as a coin has two sides
48、,promotion-from-within,sometimes,has two sides,promotion-from-within,sometimes,can lead to can lead to internal conflictinternal conflictinternal conflictinternal conflict among employees.among employees.B:I see.But we can B:I see.But we can manage to sidestepmanage to sidestep this issue.this issue
49、.A:Oh!How to manage it?A:Oh!How to manage it?B:By B:By carrying out an effective,just and fair carrying out an effective,just and fair carrying out an effective,just and fair carrying out an effective,just and fair promotion policypromotion policypromotion policypromotion policy with clear descripti
50、on of with clear description of qualifications,experience,merits,personal qualifications,experience,merits,personal qualities required.qualities required.A:I see.So A:I see.So when selecting a sales managerwhen selecting a sales manager,第25页/共38页we should make an investigation of all related we shou