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1、1391国开电大本科商务英语4期末纸质考试（第三大题阅读判断题）题库(分学期版)2021年7月试题及答案2630题:阅读下面的句子，根据文章内容进行判断，正确的写“T”,错误的写“F”。A challenge in working in customer service is to ensure that you have focused your attention on the right key areas,measured by the right Key Performance Indicator(KPI) .One of the most important aspects of
2、a customer service KPI is what is often referred to as theTeel Good Factor”.Basically the goal is not only to help the customer have a good experience,but to offer an experience that exceeds ex pec tati on s. S e veral key points are listed as follows:Know what products/service you are offering from
3、 back to front.In other words,bean information expert.lt is okay to say“I dont know”,but it should always be followed up by “but let me find oufor possiblybut this person will be able to assist you.Whatever the situation maybe,make sure that you don*t leave your customer with an unanswered question.
4、Most of the communication that you relay to others is done through body language.If you have negative body language when you communicate with others,it shows that you dont care.Two of the most important aspects of positive body language are smiling and eye contact.Make sure to look your customers in
5、 the eye.It shows that we are listening to them and hearing what they are saying.And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them.Always look for ways to go above and beyond the expectations of
6、your customers.In doing so,it helps them to know that you care and it will leave them with theTeel Good Factorthat you are searching for.26 .The goal of customer service is to give customers an experience that meets their expectations.答案F.Leave your customer with an unanswered question is unacceptab
7、le.答案T27 .Both positive body language and negative body language are necessary in customer service.答案F29.Eye contact is one of the most important aspects of positive body language.答案T30.Going the extra mile to help themin the last paragraph meansCgoing along way to help them”.答案F 2021年1月试题及答案2630题:阅
8、读下面的句子，根据文章内容进行判断，正确的写错误的写Passage 2A challenge in working in customer service is to ensure that you have focused your attention on the right key areas,measured by the right Key Performance Indicator(KPI) .One of the most important aspects of a customer service KPI is what is often referred to as the
9、Teel Good Factor”.Basically the goal is not only to help the customer have a good experience,but to offer an experience that exceeds expectations.Several key points are listed as follows:Know what products/service you are offering from back to front.In other words,bean information expert.lt is okay
10、to sayI dont know”,but it should always be followed up by but let me find oufor possiblybut this person will be able to assist you.Whatever the situation maybe,make sure that you don*t leave your customer with an unanswered question.Most of the communication that you relay to others is done through
11、body language.If you have negative body language when you communicate with others,it shows that you dont care.Two of the most important aspects of positive body language are smiling and eye contact.Make sure to look your customers in the eye.It shows that we are listening to them and hearing what th
12、ey are saying.And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them.Always look for ways to go above and beyond the expectations of your customers.In doing so,it helps them to know that you care and
13、it will leave them with theTeel Good Factorthat you are searching for.26.The goal of customer service is to give customers an experience that meets their expectations.答案F 27.Leave your customer with an unanswered question is unacceptable.答案T28.Both positive body language and negative body language a
14、re necessary in customer service.答案F 29.Eye contact is one of the most important aspects of positive body language.答案T30.Going the extra mile to help therrTin the last paragraph meansgoing along way to help them”,答案F 2020年7月试题及答案2630题:阅读下面的句子，根据文章内容进行判断，正确的写“T”,错误的写“F”并将答案写在答题纸上。Passage 2The balance
15、 sheet is produced at the end of a companys financial year,and is a snapshot of its financial situation.lt shows the companys assets and liabilities at that point in time.There are two halves to a balance sheet.The top half shows where the money is being used in the business(the net assets) ,and the
16、 bottom half shows where this money came from(the capital employed) .The total of each half should be the same,hence the expression balance sheet.There are two kinds of assets-long-term and short-term.The long-term assets are known as fixed assets,and include the land,buildings,machinery and vehicle
17、s that are used in connection with the business.All fixed assets except land are depreciated as they wear out overtime.The total fixed assets are the value of the fixed assetsjess the accumulated depreciation.The short-term assets are known as current assets,and include cash,stocks and receivables t
18、hat are due within one year.The top half of the balance sheet also includes liabilities,that is all debts and obligations owed by the business to creditors.Current liabilities are those debts that must be paid within the year,such as wages earned but not yet paid.Long-term liabilities may include mo
19、rtgages and other loans that will not have been paid off within the year.The top half of the balance sheet therefore consists of the total of fixed and current assetsjess the current and long-term liabilities,giving the net assets.The bottom half of the balance sheet shows where this money came from
20、.For a limited company,this will include the money raised by issuing shares,and is known as the share capital.The business may also have ploughed some of the money back into building up the business.This is called retained profit.The bottom half of the balance sheet therefore consists of the total o
21、f share capital and retained profits,giving the capital employed.26 .The top half of a balance sheet shows where the money is being used in the business.答案T.All fixed assets are depreciated as they wear out overtime.答案F27 .The short-term assets are known as fixed assets.答案F.Current liabilities are t
22、hose debts that must be paid within the year.答案T28 .The money ploughed back into building up the business is called retained profit.答案T2020年1月试题及答案2630题:阅读下面的句子，根据文章内容进行判断，正确的写“T”,错误的写“F”并将答案写在答题纸上。Passage 2If you want to become a franchisee,the tips below can help you to find the perfect opportunit
23、y.Be focus don your preference.On the stage of decision-making,the bottom line is:Don*t rule out a business without learning or seeing what the day-to-day will look like.For instance,think about a mom returning to the workforce who knows she wants to interact with children on a daily basis.Among the
24、 hundreds of options there,she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math.Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals.Be
25、proactive with your research.After youve determined what role you want in a franchise,ifs important to start researching different options.Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community.Make sure the franchisor has exper
26、ience.Before signing on to a franchise,it is essential to ask the franchisor about the executive team and its past industry experience.Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully.Read the franchise disclosure d
27、ocument carefully.Thc first thing to look at is how much a franchise would cost to purchase.Make sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on average.Ifs also important to take a look at the post-termination clause in the ag
28、reement to make sure that when you want to leave the business,you know the terms well and your interests are properly protected.29 .Decide on a business with learning or seeing what the day-to-day will look like.答案T.Before youve determined what role you want in a franchise,its time to start the busi
29、ness.答案F30 .Before signing on to a franchise,the essential job is to ask the franchisor about the executive team and its past industry experience.答案T29.The first thing to look at is how long a franchise would take to purchase.答案F30.To make sure that when you want to leave the business,you have made
30、enough money and you are satisfied with that答案F2019年7月试题及答案2630题:阅读下面的句子，根据文章内容进行判断，正确的写“错误的写“并将答案写在答题纸上。Passage 2A challenge in working in customer service is to ensure that you have focused your attention on the right key areas,measured by the right Key Performance Indicator(KPI) .One of the most
31、important aspects of a customer service KPI is what is often referred to as theTeel Good Factor”.Basically the goal is not only to help the customer have a good experience,but to offer an experience that exceeds ex pec tati on s. S e veral key points are listed as follows:Know what products/service
32、you are offering from back to front.In other words,bean information expert.lt is okay to say“I dont know”,but it should always be followed up by “but let me find oufor possiblybut this person will be able to assist you.Whatever the situation maybe,make sure that you dont leave your customer with an
33、unanswered question.Most of the communication that you relay to others is done through body language.If you have negative body language when you communicate with others,it shows that you dont care.Two of the most important aspects of positive body language are smiling and eye contact.Make sure to lo
34、ok your customers in the eye.lt shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them.Always look for ways to go above and beyond
35、 the expectations of your customers.In doing so,it helps them to know that you care and it will leave them with theTeel Good Factorthat you are searching fbr.26.The goal of customer service is to give customers an experience that meets their expectations.答案F27.Leave your customer with an unanswered
36、question is unacceptable.答案T28.Both positive body language and negative body language are necessary in customer service答案F29.Eye contact is one of the most important aspects of positive body language.答案T30.The underlinedgoing the extra mile to help themin the last paragraph means going along way to
37、help them” .答案F2019年1月试题及答案2630题:阅读下面的句子，根据文章内容进行判断，正确的写“T”,错误的写并将答案写在答题纸上。Passage 2Many of the banks and travel services in western provide a convenience for travelers by issuing travelers checks.Travelers,when buying the checks,have to sign the checks in the presence of the bank or service clerks.
38、During the trip,travelers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized.A lot of travelers like to buy these checks as they dont have to take along much cash and worry about counterfeit signatures.The agencies
39、 will get back the money they have paid by sending the checks to the issuing offices.Travelers checks are generally of small face value,such as tenor twenty dollars,or five or ten pounds,for miscellaneous payments.There is no time limit for their circulation period.lt is very profitable for the issu
40、ing offices to finance the funds they collect by issuing travelers checks because they not only receive a service charge from the check buyers,but they also dont need to pay any interest no matter how long the checks remain in circulation before clearing.This is why banks and travel services are wil
41、ling to provide this convenience.26.It is convenient fbr the travelers to travel around the world as many banks and travel services issue travelers9 checks答案T.There are no signatures of travelers who have bought the checks.答案F27 .Quite a few travelers like to buy the checks.答案T.Travelers do not worr
42、y about the circulation period of the checks as there is no time limit for itj答案T28 .Banks and travel services are reluctant to provide travelers9 checks答案F2018年7月试题及答案2630题:阅读下面的句子，根据文章内容进行判断，正确的写“T”,错误的写“F”。Passage 2Many of the banks and travel services in western provide a convenience for travele
43、rs by issuing travelers checks.Travelers,when buying the checks,have to sign the checks in the presence of the bank or service clerks.During the trip,travelers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures n re recognized. A
44、 lot of travelers like to buy these checks as they dont have to take along much cash and worry about counterfeit signatures.The agencies will get back the money they have paid by sending the checks to the issuing offices.Travelers checks are generally of small face value,such as tenor twenty dollars
45、,or five or ten pounds,for miscellaneous payments.There is no time limit for their circulation period,It is very profitable for the issuing offices to finance the funds they collect by issuing travelers checks because they not only receive a service charge from the check buyers,but they also dont ne
46、ed to pay any interest no matter how long the checks remain in circulation before clearing.This is why banks and travel services are willing to provide this convenience, 26.It is convenient for the travelers to travel around the world as many banks and travel services issue travelers1 checks .答案T.Th
47、ere are no signatures of travelers who have bought the checks.答案F29 .Quite a few travelers like to buy the checks,答案T.Travelers do not worry about the circulation period of the checks as there is no time Jim it for it.答案T 3O.Banks and travel services are reluctant to provide travelers1 checks.Write
48、an invitation letter to your business partners and invite them to China according to the following information.答案F2018年1月试题及答案26-30题:阅读下面的句子，根据文章内容进行判断，正确的写“T”,错误的写“F”,并将答案序号写在答题纸 上。Passage 2The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans,Eugene Fama,Lar
49、s Peter Hansen and Robert Shiller on Oct. 14,2013.Eugene Fama and Lars Peter Hansen are both professors at the University of Chicago.Robert Shiller is a professor at Yale University.They will share the prize worth about 1.2 million dollars.“This years prize in economic sciences is about predictions.All three of this years prizewinners are mainly known for their