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1、Front Dek:Hello, thi i Hilton Hotel. How may I help you 前台:你好,这里是希尔顿酒店,请问有什么可以帮您 Lily: Hi. I would like to make a reervation on thi Friday. 莉莉:你好,我想订一间周五的房。Front Dek:OK. What kind of room do you want We have ingle room, twin room, double room and uite available on Friday. 前台:好的。请问您需要什么样子的房间周五有单人间、双人
2、双床间、 双人间和套间。Lily:I want a ingle room with ocean view. Do you have one 莉莉:我想订一间带海景的单人间,可以吗 Front Dek:Let me check. Ye. 前台:我看一下。可以。Lily:OK. I will take it. 莉莉:好的,那我订这间了。Front Dek:When do you check in How long are you planning to tay Do you have any pecial requirement 前台:请问您什么时候入住打算住几天呢有什么特殊要求吗 Lily:l
3、gue I am going to arrive at 9:00 in the morning and I would like to leave at 2:00 in the afternoon on Sunday. Pleae give me a room away from the elevator. I hate noie while I am leeping.莉莉:我想我应该周五早上9点入住,周日下午2点退房。请帮我订一 间远离电梯的房间,我睡觉怕吵。Front Dek:OK. No problem. 前台:好的。没问题。Front Dek:I apologize for every
4、thing diturbing you. We will give another room to you right now. Pleae wait a moment. 前台:针对您说的情况,我向您表示歉意。我们马上给您换房间,请 稍候片刻。Front Dek:Good aftemoon madam. What can I do for you 前台:下午好,女士,有什么可以帮您的吗 Lily:Hi. I want to check out. My room i 1005. 莉莉:你好,我是1005的房主,我想办理退房手续。Front Dek:OK. Pleae hold on a minu
5、te. So you checked in on Monday and tayed 3 night in ingle room 1005. I that right 前台:好的,请稍等。您是周一入住的1005房间,入住了3晚,对吗 Lily:Ye. Can I have a look at my bill 莉莉:对的。我能看一下我的账单吗 Front Dok: OK. Here you are. If there are no quetion, could we have your ignature in the blank below 前台:好的,给您。如果没有问题的话,请您在空白处签名,可以吗 Lily:OK. I would like to have my receipt report, pleae. 莉莉:好的,请把收据给我吧。Front Dek:Here it i. We are pleaed to erve you here and we look forward to eeing you again. Wih you have a good day. 前台:您收好。很高兴为您服务,我们欢迎您下次光临。祝您愉快。推荐访问: