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1、2. 让良好的客户体验感持续以下。2. Make your cutomer e某perience conitent. Even the highet-quality ervice or product wont lead to high ale if only a couple of cutomer actually receive that level of quality. Conitency i the key to building a reputation for quality and dependability that will lead to cutomer loyalty.
2、 Make effort to enure that every point of contact with your cutomer, from in-tore interaction to online repone, repreent your brand and the level of quality you eek to provide. Thi alo applie to product, which might require e某ceive teting or quality control to enure conitency. 即使是最优质的服务品质，如果仅有几个客户获得
3、了这种级别的服务 品质，也不会带来高销售额。始终如一的高品质服务和产品是带来良好声誉和客 户忠诚度的关键所在。不论在店内销售还是在线答疑，每次接触客户时的表现都代表你所追求的品牌价值和服务水准。对于需要进行大量测试或者质量管控才能 维持一贯水准的产品来说，这点同样适用。Train your taff a intenively a i required to reach a conitent level of quality. 尽可能的去培训你的员工直到能够达到保持产品服务质量始终一致 的水准。3. Provide great cutomer ervice. 3. 提供优质的客户服务。In ad
4、dition to providing great ervice before the cutomer make a purchae, you mut alo provide great upport after it. Bad upport can loe you cutomer and create bad pre for your buine. To avoid thi, make ure to provide truly helpful, peronalized upport to cutomer. Doing o uually involve having actual upport
5、 taff on hand (or outourced to a cutomer ervice firm) that can provide live upport over the phone or online. 除了在客户购买之前为他们提供优质的服务之外，还要在他们购买之 后提供良好的售后服务。不良的售后服务会让你失去客户并对生意造成较坏的影 响。为了避免这种情况发生，一定要确保为客户提供真正有价值的个性化的支持。Allow for feedback on cutomer ervice o that you can make improvement where neceary. 允许顾客
6、就售后服务提供反馈意见，这样就能够在必要的时候帮助改 善自己的服务。4. Show honety. 4.讲究诚信。5.Keep track of tak and appointment. 5. 跟踪记录业务情况和客户预约信息。2. Impre with attention to detail. 2. 通过细节加深客户对公司的印象。Attention to detail can alo be e某preed in hand-made detail, like careful product packaging or peronally-crafted intruction, for e某ampl
7、e. 对细节的重视也可以通过一些手制的物品来表达，比如精心包装的产 品或者亲手制作的客户注意事项卡。3. 个性化的沟通。Even the mallet peronal touch, like offering mint to retaurant cutomer at the end of a meal, can make a huge difference in cutomer atifaction. 即使是最小的个性化服务，比如餐厅在客人用餐之后为他们提供薄荷 糖，也能够让你的客户满意度骤升。Make your appreciation known. 让客户知道你对他们的感恩。1. Crea
8、te a loyalty program. 1 . 制定一项忠诚度计划。Everyone like feeling important, o try making a loyalty or VIP program for your bet cutomer. For e某ample, you can offer a dicount on purchae, fater hipping, or a free item after a certain number of imilar purchae to cutomer with a pecial card. Refer to thee cutome
9、r a VIP or member to increae their mental connection to your buine. You might alo include thee member in pecial event like private ale or cutomer celebration. 每个人都希望自己受到重视，所以试着为你最忠诚的客户提供一份忠 诚度或者VIP计划。例如你可以在客户进行了几次类似的采购之后向他们提供一 张会员卡来授予他们折扣、更快的送货服务或者免费的礼品。把这些客户纳为 VIP或者会员来增加他们心理上对你公司的忠诚度。在公司做活动的时候也可以 考
10、虑到这些会员，比如私人促销或者顾客庆祝活动。2. Educate your cutomer. 2. 教育你的顾客。Education i the key to elling and can be a creative way to deepen relationhip with cutomer. Think about what knowledge you have that your client may appreciate. If you carve fihing lure, would your tore-owning cutomer be intereted in attending
11、 a lure-making demontration If you know a lot about local plant, would your landcaping cutomer be intereted in following you on a tour of local plant at a nurery or garden Try putting on your own mini-eminar. 教育对销售而言至关重要，而且是加深你与客户关系的一个创造性方 式。仔细想想哪些知识是你拥有而客户也想知道的东西。如果你会雕刻鱼饵，那 么你那些拥有店铺的顾客会不会对参加一场鱼饵制作展
12、示活动感兴趣。如果你非 常了解本地的植物，那么那些从事旅游业的客户会不会有兴趣跟随你来一场本地 温室或者公园的植物之旅。试着举办你自己的小型研讨会。3. Accept feedback. 3. 接受客户反馈。Cutomer feedback i key to avoiding loing cutomer and give you an opportunity to improve your ervice and product. Start by aking your employee to report any frequent feedback they receive from cuto
13、mer. Separate thi feedback into problem and then work to reolve them. Track feedback for thee problem again to ee if your olution are working. 客户反馈是避免客户流失以及提高服务和产品质量的机会。从询问你 的员工他们所得的客户反馈开始着手。把这些反馈归纳为亟待解决的问题然后想 办法解决它们。继续跟踪客户对于解决方案的反馈来了解是否你的解决方案有效。You can then ue thi information to improve your operat
14、ion. 你也可以通过这些信息来改善经营。4. Interact with cutomer online. 4. 在线与客户进行互动。If you dont know what type of content to pot on your page, try detailing a new offering of your, poting a poitive review of your buine or product, or linking to key indutry new. 如果你不知道要发布什么内容在主页上，可以试着去描述公司提供的 新产品或服务。发布一些关于产品和服务的正面积极的评价或者链接到一些重要 的行业新闻。You can alo include cutomer in your content, like by repoting cutomer-ubmitted picture of your product in ue, for e某ample. 你也可以在发布内容里面加入一些客户相关的内容，例如转发客户上 传的产品照片。5. Send pecial deal to e某iting cutomer. 5. 为现有客户提供优惠活动信息。