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1、-扩展商务英语视听说 1-8 单元答案 Unit 1 Part I Listening and Speaking Task 1 Q1.I am graduating in June from ABC University and my major is hotel management.I am an outgoing,energetic person.I enjoy teamwork very much.As part of my degree program,I needed to finish different projects with my teammates.I possess
2、e*cellent interpersonal skills and a very positive attitude.My career aspiration is to bee a successful hotelier.During my internship at the Grand Hyatt,I worked as a receptionist.My duties included offering friendly and efficient check-in and check-out service to guests,answering phone calls,taking
3、 and passing on messages to guests,I find that if I can make the guests happy,I will be very happy,too.Q2.I received honors in several school-wide English and puter contests.I enjoy working with people from different backgrounds.I am good at municating,organizing and coordinating.If something blocks
4、 my path,I will look for a solution.I never give up easily.Sometimes I receive ments that I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job.Interest is the best motivation.I love the
5、hotel business,so I will definitely devote myself to it.Moreover,high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job.From what I know,Shangri-La provides equal career advancement for all staff.The job rotation
6、plan and individually tailored training program are really e*citing and helpful for young people like me.Task 2 Is that your wife,Mr.Carter She is so beautiful.-Avoid asking interviewer personal questions or making personal ments.Could you tell me how much the new job pays The interviewer might infe
7、r from these questions that you are only interested in your own needs and not those of their pany.Wait until the employer raises these subjects to discuss them.What about the paid holidays,insurance,and things like that How much time will it take for me to be promoted here But in which cities do you
8、 have your branches And where is your pany based It is also unwise to ask about things you should have already known.You are only telling the interviewer that you havent done your homework.Part II Language Focus Name:CaiNing Personality:serious-minded;calm;humorous;easy-going Strengths:the ability t
9、o work with all types of people Weakness:perfectionist;impatient Work e*perience:si*years financial industry e*perience with several panies;two years e*perience in an investment bank Qualification:graduated from Peking University in 2001 majoring in accounting;fluent English;bookkeepingand accountin
10、g proficiency in English.Reasons for leaving last job:want to find a job that is challenging.Questions about the job:Would I be able to work abroad in one of your overseas branches Part III Viewing and Speaking Video 1 Reasons for joining the It is one of the leading international consultant corpora
11、tionspany which came to China after China entered WTO.Working in this pany would give him the best chance to use what he has-learned at university.Relevant work e*perience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to be transferre
12、d to the head office in New York or other branch offices around the world Result of the interview Chen Bo will be notified of the final decision by Friday.Video 2 1.F T F F T 2.1)Sales Manager 2)Five 3)Brand Manager 4)biscuits 5)Business Administration 6)oral English IV Case Analysis Hint:She is not
13、 likely to get the job because she did poorly in the job interview.Things went wrong:1.Use filler words(you know)too many times.2.Bad-mouth former employer.3.Inappropriate answers to interviewers questions,eg,I would rather like to establish my own pany 4.Ask inappropriate questions,eg.Can I take ti
14、me off for vacation 5.Self-conceit I have no weakness.6.Too much emphasis on travel.Scripts Unit 2 Part I Listening and Speaking-Task 1 1)I havent seen you for years.2)What do you do now 3)Im in the Research and Development Department.4)I knew youd do something very challenging and creative.5)I some
15、times stay in the office after work to deal with unfinished tasks.6)I am still the accountant of that cosmetics pany.Task 2 1)personnel management 2)developing markets 3)planning 4)e*ecution 5)sales targets 6)team performance 7)customer base 8)customer satisfaction 9)selecting,developing and managin
16、g 10)cost-effective 11)on time 12)of good quality 13)human and material resources 14)training needs 15)continuous improvement Part II Viewing and Speaking Video 1 1.Caroline Clinton:financial accounts-Lucy White:data processing AdaBalck:management accounts 2.Administration;Marketing;Engineering;Proj
17、ect Preparation;Accounting Video 2 1.self-employed entrepreneur,buyer,Line Supervisor,Advertising E*ecutive,Public Relations Manager 2.Names Jerome things Likes Dislikes making a lot more money;having lots of independence in doing feeling tired sometimes Robin having been to a lot of places too much
18、 traveling;having very little time to spend with his family Colin good salary and benefits noisy work environment;seldom having the opportunity to go out Frank new challenges;a lot of e*perience Janet meeting a lot of new&interesting people often having dinner parties in the evening;having little ti
19、me with her family and baby Unit 3 Part I Warm-up 1)ensure smooth business munication 2)the purpose of your call 3)all the documents youll need 4)schedule a specific time 5)all distractions.6)confirm that you have understood each point.7)interruptions.-8)strong accent.9)you sound polite and agreeabl
20、e.10)the optional choice method,11)lengthy calls.12)smile while you are talking.Part II Listening and Speaking Task 1 F F TT F T F F Task 2 Leaving a message Message Note To:Louise Paulson From:Paul Jackson Phone:979-326-8965 Message:Ring back to him about the order they placed last Friday.They have
21、 to make some changes to the order.Its urgent.Taken by:Roy Part III Viewing&Speaking Video 1 1.F F T T F 2.Message 1)Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it Message 2)Please tell Mr.Matthews were quite happy with the quality
22、and design of the table,but the price is too high.We need some negotiation on it.Message 3)Please inform Mr.Matthews that I wont be able to get to your pany early on Saturday because of the rail strike.I probably wont arrive until that afternoon.Video 2 1.1)A 2)C 2.1)Hold on,please.Ill connect you.2
23、)Im afraid youve dialed the wrong e*tension.-3)Oh,sorry to have interrupted you.Can you give me Henry Millers e*tension,please 4)Im very sorry,I didnt notice that.Ill put you through right now.Please wait a minute.5)Its me againMs.Mandel.Im still having trouble getting through to Henry Miller Can yo
24、u help 3)C 4)C 5)B 6)C 6)Oh,Im terribly sorry for the trouble.Unit4 Task 1 1 Formal*Good afternoon,Id like to call the meeting to order.*First of all,lets discuss 2 Informal*OK,everyone is here*So,why dont we start with 3 Informal*Right,you know why we are here.*Maybe we should do it like this 4 For
25、mal*Wele to BCG,and to what I am sure will be the beginning of a major new alliance.*Today our purpose is to 5 Informal-*Right,lets get down to business*I suggest we deal with that 6 Formal*Well,gentleman,its a pleasure to be here today*Id like to start with Task 2 1)Arrive at the meeting ahead of s
26、chedule.2)Consider using a tape recorder.3)Use a consistent format.4)Follow the agenda.5)Be concise.6)List specific outes.7)After the meeting,write a meeting report from your notes.Part II Viewing&Speaking Video 1 F FF T F Video 2 1)To figure out the reason for the sales drop and the actions to be t
27、aken.2)The salespeople are not very motivated.3)No,because the sales quotas are pretty high.4)He proposes to lower the quotas.Unit 5 Part I Listening and Speaking Task 1 C B B C A Task 2-1)daily routine in the office 2)whether the visitor has an appointment or not 3)greet the visitor 4)the visitors
28、name,title and position 5)apologize and make some suggestions 6)e*press regret and e*plain why 7)date,time,name and the firm the visitor works for.8)considerate and warm 9)keep the visitor fully informed of the situation.Part II Viewing and Speaking Video 1 1)George is travelling on business.2He wil
29、l stay for about a week.3He has been invited to attend the trade fair by his business associates.4)His laptop puter is in the bag.Its duty-free.5)No,good for personal use rather than mercial use are not subject to duty,and they are within the limit.Video 2 1.F 2.T 3.F 4.F 5.F 6.F 7.T 8.F 9.T 10.F Un
30、it 6 Part I Listening and Speaking Task 1 1.we are hiring for 2.business software and consulting services 3.4,000 4.large corporations-5.90 million dollars 6.pretty fast 7.29 8.a large project for a bank Task 2 pany Profile 1)Monica Li 2)Manager of the PR Department of Oracle China 3)enterprise soft
31、ware pany in the world the first 4)global software giant in China 5)1977 6)California 7)42,000 8)11 billion dollars 9)1989;set up Beijing Oracle Software Systems Co.Ltd in 10)1991.11)Chengdu.12)education and support services.Part II Viewing and Speaking Video 1 B A D E C Video 2 The things that Joan
32、 Copper does badly 1.She doesnt consider the audience 2.She doesnthave clear objectives 3.Her presentation isnt well-prepared-4.There isnt a clear structure(beginning,body,end)5.she doesnt speak clearly 6.she doesnt speak at the right speed 7.she doesnt maintain eye contact with the audience 8.she d
33、oesnt appear confident and positive 9.the visual aids arent clear and helpful 10.she doesnt use the equipment professionally Unit 7 Part I Listening and Speaking Task 1 120CM 130CM 43KG 54KG 6KM/H 1.smaller 2.people-friendly 3.arm movement 4.heavier 5.its controller 6.at will 7.total control 8.turn
34、Task 2 Small and elegant Easy to set up:all you need is a touch-tone phone;as easy to use as making a normal telephone call Full-color motion video;adjustable picture setting;good audio quality;preview mode;privacy mode On a special offer Part II Viewing and Speaking Task 1 1.Price 2.discount 3.afte
35、r-sales service 3.money-back guarantee 4.delivery 5.warranty Task 2-1.$2200 2.three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three weeks 7.within 24 hours Unit 8 Part I Listening and Speaking Task 1 1.remained flat 2.went up 3.rose reached a peak 4.up down dropped
36、Task 2 The growth trend more than 37%the persistent high price RMB48 million accounted for 40.6%domestic routes RMB16869 million Part III Viewing and Speaking Video 1 Task 1.increased significantly 2.opened 3.dropped by 50%4.continues to rise 5.grows fast 6.developed Video 2 Task 1 A B D F G Task 2 1.annual turnover 2.profit 3.total output of washing machines 4.market share of refrigerators