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1、JUNE,2009 TO PRESENT JUL,2007 TO OCT,2007 Your English name 21A,Bristol Road,Hertford Mansion,Singapore 219847 Phone:请输入电话号码 Email:请输入 Email Nationality:Chinese(Present Resident in Singapore)OBJECTIVE A student Graduated in 2009 encountered the most difficult period in Singapore to get job opportuni
2、ties after 2008 financial crisis.Though she finally became a technician not easily,in now 2010,she dares to take a big step forward to challenge another one!She prefers doing a actively technician rather than boring one!PROFESSIONAL EXPERIENCE WORLD SCIENTIFIC PUBLISHING COMPANY E-Pub Executive Liai
3、se with Marketing,Editorial and Information System department to update daily maintenance on website:Determine products hardcopy publishing date and softcopy posting date;ensure timely and accurate e-products posting date;Confirm with editors for author details(name,affiliation,article footnote and
4、total pages),SGML and XML coding time,books copyright,product material,price,etc.Technical led by supervisor for the implementation of products management software project and provide software support for external and internal servers operation:Ensured hardware and software compliance and compatibil
5、ity,develop program for different cases,support remote locations with Net Access Internet VPN;Analyse servers storage system and arrange issue in rational and write test plan,converted original products from existing source to be operable;implemented daily backup job;Ensure new issue updated on comp
6、any website.Monitor purchasing system is on working environment and the clients have access permission Respond the last step before products publishing:Optimize products layout according with authors requirement;Compose automation scripts.Review and debug error log files(if any).Develop program,give
7、 feedback to Project Team and vendor for online system enhancement;establish solution of problem list and give notice to other team players;Documents results and observations after inspections and audits DELL,SINGAPORE Temp Customer Service Staff Handling all after sales service related issues:Recom
8、mend service options and schedule installations for phone,fax and computer lines.Provide detailed to customer calls for prevention of future audit issues.At least 50 After-sales service calls on everyday with voice recorder.Updated customers on number of products purchasing including China mainland,
9、Hong Kong district.This is proposal to protect the DELL selling agent from supplying the contracted commodity to any other buyer(s)in other territory.Collected all customer related complaints through various method i.e.hotline,website,email etc.Ensure all complains can be settled in a proper time.AP
10、R,2006 TO MAY,2009 EDUCATION BACKGROUND:NGEE ANN POLYTECHNIC,SINAGPORE DIPLOMA*,Electronic and Computer Engineering Obtain 3 years tuition grant from Singapore Government for Ngee Ann Polytechnic Main courses of study:Embedded System Design,Robotics,Data Communication and Networking,Programming Lang
11、uage;Final Year Project:Built a Robot Colony*and Participated in the Singapore Robot Game in Feb 2009;TECHNICAL SKILL:Platform WINDOWS 9X/NT/2000/XP,LINUX Languages PERLS,C+,HTML,XML,GML Software MS VS development tool;Crimson Editor(including any other lots kind of editor software);Adobe Series sof
12、tware:Photoshop(creative in designing modern cover),PDF Professional,Flash Microsoft Office:Word,Excel,Power Point,Access(Excellent in doing kinds of access)AutoCad Hardware PCs,VPNs,Motorola PowerPC,Intel;PCB Board Designing,Integrated Circuit Designing Others Excellent in Engineering Mathematics(Attained A grade)LANGUAGE:Mandarin(Native)Cantonese(Fluent)English(Fluent)Teochew(Dialects)AFFLIATION Member,Teochew Poit Ip Huay Kuan,No.97,Tank Road,Singapore 238066 *Supporting documentation furnished Upon Request.