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1、 Unit 4(a)Telephoning I.Teaching Objectives:i.To practise telephoning language(including leavinf and taking messages)ii.To practise listening for gist and specific information II.Materials needed:Cassette Pass Cambridge BEC Preliminary III.Teaching Process:i.Unit overview Getting through Listening1:
2、Ss listen to six telephone calls and match the cards with the correct descriptions.Speaking:Ss produce appropriate responses to telephone phrases.Ss then listen again to identify the actual responses used in the calls.Language focus:Ss review will for immediate decisions,offers and promises.Ss then
3、do a matching exercises with phrases will.Reading:Ss find a telephone conversation in a maze.Speaking:Ss select two items from the maze to make their own telephone conversation.Reasons for calling:Listening 2:Ss listen to a telephone receptionist take a message and note down the information before l
4、isteing ahain for specific phrases.Speaking:Ss do an information gap ativity,giving and taking telephone messages.Self-study Reading:Ordering exercise(telephone conversation).Gap fill exercise(telephone conversation).Exam practice:Multiple choice reading comprehension exercise.ii.Detailed study of t
5、his unit Step1 Getting through Warmer:T asks Ss about their current use of English for telephoning.Lead a brief discussion of the problems.Ss experience in this area.我找 Id like to speak to Can I speak to?我是 请找 This isspeaking.Id like to speak to 您是 哪位?Whos calling/speaking,please?May I have your nam
6、e?Whos calling?This is Betty speaking.Betty from London.Can I speak to William Grogan,please?Ex 1.Ss listen to six phone calls and identify their content.Notes:Cosmetic products 化妆品 D.The caller will phone again later because the other person is not available.Ex.2 Ss work in pairs to produce suitabl
7、e responses.Ss are expected to suggest any possible answers.Ss then listen to the cassette again and compare with what the speakers actually said.Note:1.Ill put you through.Please put me through to 2.Can I take a message?Leave a message.3.Could I have extension 184,please?Please give me extension 4.
8、He should be available after lunch.Ex.3 Ss match the statements and responses.Step 3.Reading Ss do the telephone language maze in pairs.T first ensures the task is clear to Ss by starting the maze as a full group activity:T asks Ss which squares on the first line would be possible to start a convers
9、ation ending with“Fine,Mr.Murphy.Ill give him your message.”T then asks Ss to scan the rest of the maze to look for names which recur to help them to eliminate some of the options.Ss then find the only route which leads to the end of the maze.Ss role-play the dialogue.II.Reasons for calling.Step 1.L
10、istening Ex.1 Ss listen to a telephone conversation and complete the phone message form.Note:the Health and Safety Council 健康与安全委员会 the First Aid Course 急救课课程 Ex.2 Before Ss listen again for the relevant telephone phrases,T asks Ss to predict the language.1.Could you spell?2.Im calling about 3.Sorry
11、,did you say?So,thats Step 2.Speaking Ss work in pairs and use the activity sheets on page 125 and 129 to give and take telephone messages.They should check each others messages at the end of the activity.T may wish to have Ss role-play their conversations to the rest of the group.II.Selfstudy Help
12、Ss finish selfstudy exercises.Unit 4b Internal communication I.Teaching Objectives:i.To practise writing memos and e-mails ii.To practise making requests and talking about obligation II.Materials needed:Cassette Pass Cambridge BEC Preliminary III.Teaching Process:i.Unit overview Memos,notes and noti
13、ces Warmer:T quickly elicits differences between memos,notes and notices.Reading:Ss scan memos etc.for general information and answer questions.Ss brainstorm differences between memos,notes and notices.Language focus:Ss review the language of requests and obligation/necessity.Speaking:Ss exchange in
14、formaton about internal communication in their own companies.Writing memos:Listening:Ss take notes from a telephone conversation.Language focus:Ss review language of requests in memos.Writing:Ss write a memo from their notes.Writing e-mails:Spaking:Ss practise saying e-mail and website addresses.Wri
15、ting:Ss write an e-mail from written stimuli.Listening:Ss take notes from a telephone conversation.Writing:Ss write an e-mail from their notes.Self-study Writing:Ss turn a memo into a personal note.Ss write a short note from written stimuli.Exam practice:Memo writing(writing Test Part 1)ii.Detailed
16、study of this unit Step 1.Memos,notes and notices Warmer:T quickly brainstorms the basic differences between memos,notes and notices.Answers can include very basic information about purpose and use.Ex.1 Reading Ss quickly scan the various forms of communication to get some general information about
17、the company,its markets and activities.Ss are free to interpret the information as they wish.Notes:1.Meeting with Veronique Loboeuf cancelled=Meeting with Veronique Loboeuf has been cancelled.便条的 写作个是 没有备忘录那么正式规范,可以使用受字母缩写词和缩略此,还可以省略主语、助动词、冠词等。2.ASPA=as soon as possible Ex.2 Reading Ss scan through
18、the text once more and find the relevant information.T asks Ss to answer the six questions from memory.Ss should identify the passages in support of their answers.Ex.3 T encourages Ss to discuss the uses of the three media,the type of information communicated and the potential reader.Many of the dif
19、ferences between the documents will depend on the writer/reader relationship rather than conventions 1.Memo:addressed to group or individuals.More formal status than a note.Formal style,no omission of words,no abbreviations,formal style of address,use of job titles 2.Note:addressed to an individual.
20、Informal,short,abbreviations,contractions,omission of subjects,auxiliaries and articles,use of first names.3.Notices:not addressed to anyone in particular.Formal style,no contractions,no ellipsis,no abbreviations.Ex.4 Functions In feedbacks,Ss supply the phrases in their full sentences.It is very us
21、eful to focus on it to encourage Ss to use such forms in their notes and memos.1.Request:Please(send)Could you(give?)Could you(meet?)2.Obligation/necessity:Please go ahead You need to arrive It is essential that(everyone books)Salary sheets should arrive Ex.5 Speaking Ss work in pairs and discuss th
22、e type of internal communication.They also express their opinion as to how effective the communication is.Step 2 Writing memos Ex.1 Listening 1 T plays the cassette once for gist and asks Ss what Sarah is calling about.Ss then listen again and take notes in order to obtain the information needed to
23、write the memo information needed to write the memo in Ex.2.Ex.2 Writing Ss now compose a memo to send to Henrys salespeople.Ss write the memo individually.T reminds Ss that complete fulfillment of the task is essential in the exam:Ss should therefore check that all essential information is included
24、.Step 3 Writing e-mails Ex.1 Speaking T asks Ss to read each other the e-mail and website addresses,referring them to the vocabulary as necessary.Ex.2 Ss take turns in dictating their own e-mail and website addresses to each other.Ex.3 Writing Ss read the e-mail and the note.T asks several questions
25、 to check comprehension.T elicits the relationship between Sue and Henry and asks Ss how formal they think the e-mail should be.Ss then work in pairs or individually to write the e-mail.Ex.4 Listening 2 T sets the scene and tells Ss to take notes from the telephone conversation.T plays the cassette twice and elicits feedback to check comprehension before asking Ss to write the e-mail for Steve Cooper.Ss work individually or in pairs.Ss present their draft to other Ss for feedback on task completion,accuracy and register.Step 4 Self-study Help Ss finish exercises in Self-study.