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1、Training Administrator职位描绘职位识别信息职位名称Training Administrator所属部门Contact Center职位编号所在城市工作地点出差要求无偶然经常常驻版本号V1.0生效日期工作网络关系直截了当上级职位Assistant Manager, Training Ops/Planning Development汇报职位直截了当下级职位人员治理权限薪酬无 建议权 决定权直截了当下级人数绩效无 建议权 决定权直截了当收辖团队装备无 建议权 决定权业务指导职位对职位产生妨碍的外部机构外部培训机构遭到职位妨碍的外部机构外部培训机构任职资历教育程度Graduate
2、专业方向travel or secretarial major工作经历 year or above in foreign enterprises preferred行业经历培训经历核心才能 客户导向 精诚协作 积极进取 立足创新 求真务实 敬业诚信通用才能 组织认知 个人治理 绩效导向 可靠性 口头沟通 书面沟通 人际交往 会谈才能 领导力 团队治理 员工治理 分析/处理咨询题 计划才能专业才能 客户效劳 业务知识 系统运用 销售技巧 效率导向 质量导向 投诉处理 知识治理职位目的与职责职位目的（存在的理由，限制和目的）To provide administrative and clerica
3、l support to the efficient operations of the contact center as well as various business lines of the company as a whole.职责范围(名称、定义、该职责所要到达的结果/目的)责任级别（全部/部分/协助）衡量标准(数量、质量)业务类战略层面战术层面操作层面 To provide administrative and clerical support in Travel academy which include new recruited database, trainees at
4、tendance registration, training record update maintenance, preparation of training materials, training facilities management, project implementation and so forth. To responsible for the liaison and follow up with external institution for outreach training administrationAll KPIs for training administration Internal customer satisfaction External customer satisfaction Staff attrition 治理类