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1、(e;Challenging;Managers;p.6)AACSB:Analytic Skills Chapter 1 What Is Orga ni zatio nal Behavior?MULTIPLE CHOICE Importa nee of I nterpers onal Skills 1.Over the past two decades,bus in ess schools have added required courses on people skills to many of their curricula.Why have they done this?a.Manage
2、rs no longer need technical skills in subjects such as economics and accounting to succeed.b.There is an in creased emphasis in con trolli ng employee behavior in the workplace.c.Managers need to understand human behavior if they are to be effective.d.These skills enable managers to effectively lead
3、 human resources departments.e.A manager with good people skills can help create a pleasant workplace.(c;Moderate;Interpersonal Skills;p.4)AACSB:Analytic Skills 2.Which of the following is most likely to be a belief held by a successful manager?a.Technical knowledge is all that is needed for success
4、.b.It is not essential to have sou nd interpersonal skills.c.Technical skills are necessary,but insufficient alone for success.d.Effectiveness is not impacted by human behavior.e.Tech ni cal skills do not in flue nee efficie ncy.(c;Easy;I nterperso nal Skills;p.5)AACSB:An alytic Skills What Man ager
5、s Do 3.Which of the follow ing would not be con sidered an orga ni zati on?a.a church b.a university c.a military unit d.all adults in a given community e.an eleme ntary school(d;Moderate;Organization;p.6)AACSB:Analytic Skills 4.Which of the follow ing is best defi ned as a con sciously coord in ate
6、d social un it,composed of two or more people,which fun cti ons on a relatively contin uous basis to achieve a com mon goal or set of goals?a.party b.unit c.team mu nity e.orga ni zati on(e;Easy;Organi zati on;p.6)5.Which of the follow ing is least likely to be con sidered a man ager?a.an administra
7、tor in charge of fund-raising activities in a non-profit organization b.a lieutenant leading an infantry platoon c.a doctor who acts as head of the physiotherapy department at a public hospital d.the mayor of a large city e.an IT technician who enables communication between all of a company s employ
8、ees 6.Which of the follow ing is not one of the four primary man ageme nt fun cti ons?a.con trolli ng b.pla nning(b;Moderate;I nterperso nal Roles;p.7)AACSB:An alytic Skills c.staffi ng d.orga nizing e.leadi ng(c;Moderate;Management Functions;p.6)AACSB:Analytic Skills 7.Which of a manager s primary
9、roles requires the manager to define an organization goals,establish an overall strategy for achiev ing these goals and develop a comprehe nsive hierarchy of pla ns to in tegrate and coord in ate activities?a.con trolli ng b.pla nning c.staffi ng d.coord in at ing e.leadi ng(b;Moderate;Management Fu
10、nctions;p.6)AACSB:Analytic Skills 8.Determ ining how tasks are to be grouped is part of which man ageme nt fun cti on?a.pla nning b.leadi ng c.con trolli ng d.orga nizing e.con templat ing(d;Easy;Management Functions;p.6)AACSB:Analytic Skills 9.Min tzberg con cluded that man agers perform 10 differe
11、 nt,highly in terrelated roles.Which of the following is one of the broad categories into which these roles could be grouped?a.intrapersonal b.institutional c.decisional d.affective e.reflective(c;Moderate;Management Roles;p.7)AACSB:Analytic Skills 10.As a manager,one of Joe sduties is to present aw
12、ards to outstanding employees within his departme nt.Which Min tzberg man agerial role is Joe act ing in whe n he does this?a.leadership role b.liaison role c.monitor role d.figurehead role e.spokesperson role(d;Challenging;Interpersonal Roles;p.7)AACSB:Analytic Skills 11.According to Mintzberg,one
13、of management s interpersonal roles is _.a.spokesperson b.leader c.negotiator d.monitor e.devil s advocate(d;Moderate;Con ceptual Skills;p.8)AACSB:An alytic Skills 12.According to Mintzberg,when a manager searches the organization and its environment for opportunities and initiates projects to bring
14、 about change,the manager is acting in which role?a.n egotiator b.en trepre neur c.mon itor d.resource allocator e.reflective an alyst(b;Challenging;Decisional Roles;p.7)AACSB:Analytic Skills 13.Robert Katz identified three essential skills that managers need to have in order to reach their goals.Wh
15、at are these skills?a.technical,decisional and interpersonal b.technical,human,and conceptual c.in terpers on al,i nformati onal and decisi onal d.conceptual,communication and networking e.human,informational and communication(b;Moderate;Management Skills;p.8)AACSB:Analytic Skills 14.A man ager is v
16、alued by her colleagues for her ability to perform effective break-eve n an alysis on upco ming ven tures.In this case,her colleagues value her for compete ncies that fall withi n which of Katz s essetial management skills categories?a.technical munication c.human d.conceptual e.education(a;Moderate
17、;Technical Skills;p.8)AACSB:Analytic Skills 15.Accord ing to Katz,tech ni cal skills en compass the ability to _.a.analyze and diagnose complex situations b.exchange information and control complex situations c.apply specialized knowledge or expertise d.initiate and oversee complex projects municate
18、 effectively with others(c;Challe ngi ng;Tech ni cal Skills;p.8)16.Which one of the following would not _ be considered a human skill in Katz s structure?a.decision municating c.resolving conflicts d.working as part of a team e.listening to others(a;Easy;Human Skills;p.8)AACSB:An alytic Skills 17.Ac
19、cording to Katz,when managers have the mental ability to analyze and diagnose complex situati ons,they possess _ skills.a.tech ni cal b.leadership c.problem-solvi ng d.con ceptual e.reactive 18.According to Fred Luthans and his associates,which of the following is considered a part of traditional ma
20、nagement?a.disciplining b.decision making c.exchanging routine information d.acquiring resources e.investing(b;Moderate;Traditional Management;p.8)AACSB:Analytic Skills 19.Which of Luthans managerial activities involves socializing,politicking,and interacting with outsiders?a.traditional management
21、municating c.human resource management working e.investing(d;Easy;Networking;p.9)20.How does Luthans define a manager s success?a.by the quantity and quality of their performance b.by the satisfaction and commitment of their employees c.by the rate and quantity of pay raises d.by the speed of their
22、promotion e.by their scores on a 360-degree feedback analysis(d;Moderate;Successful Managerial Activities;p.9)21.According to Luthans research,successful managers spent more of their time on _ than on any other activity.a.traditional management b.human resource management working municating e.hiring
23、 and firing(c;Moderate;Networking;p.9)22.What did a study of U.S.managers indicate about those managers who seek information from colleagues and employees?a.They are rapidly promoted.b.They are generally more popular.c.They are less efficient as leaders.d.They are generally given fewer promotions,ra
24、ises and other rewards.e.They are generally more effective managers.(e;Moderate;Effective Managerial Activities;p.9)AACSB:Communication ALLOCATION OP ACTIVITIES BY TIME FOR FIVE MANAGERS 23.The pie charts above show how 5 different managers spent their time.According to Luthans research,which man ag
25、er is most likely to receive more promoti ons and other rewards associated with career success?a.Manager A b.Manager B c.Manager C d.Manager D e.Manager E(c;Moderate;Successful Managerial Activities;p.9)AACSB:Analytic Skills 24.While the Functions.Roles,Skills,and Activities approaches to management
26、 all differ,they all recog nize that effective and successful man agers must develop which of the follow ing?a.people skills b.technical skills c.efficiency d.entrepreneurialism e.ability to network(a;Moderate;Manager s Job;p.10)En ter Orga ni zati onal Behavior 25.An OB study would be least likely
27、to be used to focus on which of the followi ng problems?a.an in crease in abse nteeism at a certa in compa ny b.a fall in productivity in one shift of a manufacturing plant c.a decrease in sales due to growing foreign competition d.an in crease in theft by employees at a retail store e.excessive tur
28、 no ver in volu nteer workers at a non-profit orga ni zati on(c;Moderate;Orga nizatio nal Behavior;p.10)AACSB:An alytic Skills 26.What are the three primary determ inants of behavior that orga ni zati onal behavior focuses upon?a.profit structure,organizational complexity,job satisfaction b.individu
29、als,profit structure,and job satisfaction c.individuals,groups,and job satisfaction d.groups,structure,and profit structure e.individuals,groups,and structure(e;Challenging;Organizational Behavior;p.10)AACSB:Analytic Skills CoinmunicatiQn Networking Tradtiand Humin Mdmgeinent Resaufces Manager A Man
30、ager E Mui tiger Manager D E _ is a field of study that investigates the impact that individuals,groups,and structure have on behavior withi n orga ni zati ons for the purpose of appl ying such kno wledge toward improv ing an organization s effectiveness.a.Organizational development b.Human Resource
31、s Management c.Organizational behavior d.People management e.Corporate strategy(c;Easy;Orga ni zati onal Behavior;p.10)28.Which of the followi ng is n ot a core topic of orga ni zati onal behavior?a.motivation b.attitude development c.conflict d.resource allocation e.work design(d;Moderate;Organizat
32、ional Behavior;p.11)AACSB:Analytic Skills Complementing In tuiti on with Systematic Study 29.In order to predict human behavior,it is best to supplement your intuitive opinions with information derived in what fashi on? mon sense b.direct observation c.systematic inquiry d.speculation e.organization
33、al theory(c;Moderate;Systematic Study;p.11)30.Which of the follow ing is a reas on that the study of orga ni zati onal behavior is useful?a.Human behavior does not vary a great deal between individuals and situations.b.Human behavior is not random.c.Human behavior is not consistent.d.Human behavior
34、is rarely predictable.e.Human behavior is often not sensible.(b;Easy;Systematic Study;p.11)AACSB:An alytic Skills 31.What approach in volves man agers cen teri ng their decisi ons on the best available scie ntific data?a.intuition b.organizational behavioral studies c.substantive evidenee approach d
35、.preconceived notions e.evide nee based man ageme nt(e;Easy;Evide nee Based Man ageme nt;p.11)32.What do the fun dame ntal con siste ncies un derly ing the behavior of all in dividuals researchers to do?a.observe human behavior b.systematize human behavior c.research human behavior d.predict human b
36、ehavior e.detect human behavior(d;Moderate;Systematic Study;p.11)27.en able 33.An alyz ing relati on ships,determ ining causes and effects,and bas ing con clusi ons on scie ntific evide nee all con stitute aspects of _ study.a.orga ni zati onal b.in tuitive c.theoretical d.systematic e.case-based(d;
37、Moderate;Systematic Study;p.11)34.What do the authors of the textbook advise?a.disregard your in tuiti on because it s usually wrong and will lead to in correct assumpti ons b.use evide nee as much as possible to in form your in tuiti on and experie nee c.rely on research since it is almost always r
38、ight and researchers don ake mistakes d.make predictions of individuals behaviors based on others actions e.don t trust preconceived notions unless you have substantive evidenee to back them up(b;Moderate;Systematic Study;p.13)Discipli nes That Con tribute to the OB Field 35.Orga ni zati onal behavi
39、or is con structed from all of the follow ing discipli nes except _.a.physics b.psychology c.anthropology d.sociology e.social psychology(a;Easy;Behavioral Sciences;p.13)AACSB:Analytic Skills 36.Psycholo gy smajor contributions to the field of organizational behavior have been primarily at what leve
40、l of an alysis?a.the level of the group b.the level of the in dividual c.the level of the organization d.the level of the culture e.the level of in teract ing groups(b;Moderate;Psychology;p.13)37.Which behavioral scie nee discipli ne is most focused on un dersta nding in dividual behavior?a.sociolog
41、y b.social psychology c.psychology d.anthropology e.organizational behavior(c;Easy;Psychology;p.13)38.The scie nee that seeks to measure,expla in,and sometimes cha nge the behavior of huma ns and other ani mals is known as _.a.psychiatry b.psychology c.sociology d.political scienee e.organizational
42、behavior(b;Moderate;Psychology;p.13)AACSB:An alytic Skills blends concepts from psychology and sociology.a.Corporate strategy b.Anthropology c.Political science.d.Social psychology e.Archaeology(d;Easy;Social Psychology;p.14)AACSB:Analytic Skills 40.The science that focuses on the influence people h
43、ave on one another is _.a.psychology b.anthropology c.political science d.social psychology e.archaeology(d;Moderate;Social Psychology;p.14)AACSB:Analytic Skills 41.Group behavior,power,and conflict are central areas of study for _.a.archaeologists b.sociologists c.anthropologists d.social psycholog
44、ists e.operations analysts(d;Moderate;Social Psychology;p.14)AACSB:Analytic Skills 42._ focuses on the study of people in relation to their social environment.a.Psychology b.Sociology c.Corporate strategy d.Political science e.Operations management(b;Moderate;Sociology;p.15)AACSB:Analytic Skills 43.
45、Significant contributions to OB in the study of group behavior in organizations have been made by a.psychologists b.sociologists c.anthropologists d.political scientists e.operations analysts(b;Moderate;Sociology;p.15)AACSB:Analytic Skills 44.Which field of study has contributed to OB through its re
46、search on organizational culture formal organization theory and structure?a.psychology b.operations management c.corporate strategy d.political science e.sociology(e;Moderate;Sociology;p.15)AACSB:Analytic Skills39.and 45.Which of the follow ing fields has most helped us un dersta nd differe nces in
47、fun dame ntal values,attitudes,and behavior among people in differe nt cou ntries?a.an thropology b.psychology c.political scie nee d.operati ons research e.psycholi nguistics(a;Challe nging;An thropology;p.15)AACSB:An alytic Skills 46.The subject of orga ni zati onal culture has bee n most in flue
48、need by which behavioral discipli ne?a.anthropology b.psychology c.social psychology d.political scienee e.corporate strategy(a;Moderate;An thropology;p.15)AACSB:An alytic Skills There are Few Absolutes in OB 47.Which of the following statements best describes the current status of Observational con
49、 cepts?a.They are based on universal truths.b.They can be used to predict human behavior only if the situation is clearly specified.c.There is general consensus among OB researchers and scholars on the simple concepts that un derlie most huma n behavior.d.The cause-effect principles that tend to app
50、ly to all situations have been discovered.e.Cause and effect relati on ships for most huma n behaviors have bee n isolated.(b;Easy;Observatio nal Behavior;p.16)AACSB:An alytic Skills 48.There are _simple and uni versal prin ciples that expla in orga ni zati onal behavior.a.an infinity of b.absolutel