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1、AuthorSam Fenwick, Senior AnalystOpensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.SoftBank and T-Mobile Netherlands are Global Winners for
2、Video ExperienceOur users on Japans SoftBank and T-Mobile Netherlands had the best experience with statistically tied scores of 79 and 78.8 points respectively. Other operators in the Netherlands have also done well, with KPN, Tele2 Netherlands and Vodafone Netherlands recognized as Global Leaders f
3、or Video Experience.Vodafone Netherlands and SoftBank are top of the pack for Games ExperienceIn our first global operator comparison of multiplayer mobile Games Experience, Japans SoftBank and Vodafone Netherlands are joint Global Winners, having statistically tied with scores of 82.9 and 82.3, res
4、pectively.South Koreas LG U+ is number one in the world for Voice App ExperienceOut of all the operators analyzed in this report, our users had the best experience when using over-the-top voice applications on LG U+s network. The operator scored 83.3 points out of 100 for this measure of the mobile
5、experience, 0.3 points ahead of Japans SoftBank the previous winner. All four of Japans national operators are Global Leaders for Voice App Experience, along with South Koreas KT and SK telecom.SK telecom clocked up the highest average download speed of any operator worldwideOur users on SK telecoms
6、 network in South Korea observed incredibly fast overall download speeds that averaged 74.9 Mbps, aided by its increasingly mature 5G network, making it our Global Winner for Download Speed Experience. SK telecoms score was 6.3 Mbps ahead of that of the previous winner, Canadas Telus, and an incredi
7、ble 3.2 times higher than the global average of 23.6 Mbps.2Swisscom is the Global Winner for Upload Speed Experience for the second timeSwisscoms dominance remains unchallenged for Upload Speed Experience, its score of 17.2 Mbps was at least 1.4 Mbps (8.6%) faster than that of T-Mobile Netherlands a
8、nd South Koreas LG U+ who were statistically tied for second place. Swisscom was also the Global Winner for Upload Speed Experience in our first Global Awards and remains unbeaten.LG U+ is the Global Winner for 4G AvailabilityLG U+s score for 4G Availability was just 0.3 percentage points away from
9、a perfect score. The top of the chart for this metric is dominated by South Korean, Japanese and Dutch operators, with notable exceptions including Verizon and T-Mobile in the USA, and 4G-only operators Indias Jio and Indonesias Smartfren. While its an older technology, 4G remains essential for user
10、s to connect to almost all current 5G services because of the use of 5G non-standalone access (NSA).Egypts WE and Banglalink in Bangladesh are Global Rising Stars across all five categoriesThe operators with the top 30 highest percentage increases are this years Global Rising Stars in each category
11、when we compare the percentage improvement between the last six months of 2019 and 2020. Impressively, Egypts WE and Banglalink in Bangladesh are Global Rising Stars for all five of these measures of the mobile experience. A further 14 operators are Global Rising Stars in four out of five categories
12、, including Frances Free Mobile, Claro Uruguay, Colombias Tigo and both of Libyas National operators, Libyana and Al-Madar.SoftBankA1SwisscomVodafoneOrangeAustriaSwitzerlandNetherlandsBelgiumJapanTele2NTT DoCoMo3VideoT-MobileNetherlandsJapanAustriaExperienceNetherlandsKPNStarHubProximusNetherlandsSi
13、ngaporeBelgiumSoftBankT-MobileKPNSK telecomNetherlandsNetherlandsSouth KoreaJapanTele2SingtelNTT DoCoMoGamesVodafoneNetherlandsSingaporeJapanExperienceNetherlandsStarHubLG U+SingaporeSouth KoreaSoftBankRakutenNTT DoCoMoJapanJapanJapanVoice AppLG U+SK telecomauT-MobileSouth KoreaSouth KoreaJapanNethe
14、rlandsExperienceKTVodafoneViettel MobileSouth KoreaNetherlandsVietnamTelusVodafoneStarHubCanadaNetherlandsSingaporeDownloadSK telecomBellKPNLG U+South KoreaCanadaNetherlandsSouth KoreaSpeedT-MobileTele2RogersExperienceNetherlandsNetherlandsCanadaT-MobileTele2SK telecomVodafoneNetherlandsNetherlandsS
15、outh KoreaNetherlandsUploadSwisscomLG U+SingtelSaltM1SwitzerlandSouth KoreaSingaporeSwitzerlandSingaporeSpeedKPNStarHubOoredooExperienceNetherlandsSingaporeQatarauKTSoftBankVodafoneJapanSouth KoreaJapanNetherlandsSK telecomRakutenVerizonTele2LG U+South KoreaJapanUSANetherlands4GSouth KoreaJioSmartfr
16、enT-MobileT-MobileAvailabilityIndiaIndonesiaNetherlandsUSANTT DoCoMoJapan3Hot MobileEntelVietnamobileTigoGrameenphoneBitelIsraelPeruVietnamColombiaBangladeshPeruLibyanaAl-MadarClaroGlobeRobiTelenorLibyaLibyaUruguayPhilippinesBangladeshMyanmarU MobileIndosatAirtelTrk TelekomOiHutchMalaysiaIndonesiaSr
17、i LankaTurkeyBrazilSri LankaVideoBangalinkAISEtisalatVodafoneAirtelunifiExperienceBangladeshThailandEgyptEgyptBangladeshMalaysiaMetfone3UfoneDTACEntelWECambodiaIndonesiaPakistanThailandChileEgyptMetfoneGrameenphoneIndosatSmartfrenCellcardJioCambodiaBangladeshIndonesiaIndonesiaCambodiaIndiaWEBanglali
18、nkAl-MadarAirtelGlobeClaroEgyptBangladeshLibyaIndiaPhilippinesCosta RicaVietnamobil3EtisalatAirtelTelenorFree MobileVietnamIndonesiaUAEBangladeshMyanmarFranceVoice AppSmart AxiataPersonalHutchTurkcellXLSK telecomExperienceCambodiaArgentinaSri LankaTurkeyIndonesiaSouth KoreaRobiZongMovistarU MobileKT
19、TigoBangladeshPakistanUruguayMalaysiaSouth KoreaColombiaMetfoneTrk Telekom3CMHKFree MobileClaroCambodiaTurkeyIndonesiaHong KongFranceArgentinaLibyanaMobiFoneTele2TelenorTelenorViettel MobileLibyaVietnamNetherlandsMyanmarBulgariaVietnamClaroMTNZainBanglalinkA1XLDownloadUruguaySouth AfricaSaudi Arabia
20、BangladeshBulgariaIndonesiaClaroA1U MobileMEOMovistarWESpeedCosta RicaAustriaMalaysiaPortugalUruguayEgyptExperienceIndosat3TigoAl-MadarSTCunifiIndonesiaIrelandColombiaLibyaSaudi ArabiaMalaysiaLibyanaAirtelTele2Al-MadarTrk TelekomTelenorLibyaBangladeshNetherlandsLibyaTurkeyMyanmarMetfoneWEClaroGramee
21、nphoneOiZainCambodiaEgyptCosta RicaBangladeshBrazilSaudi ArabiaBanglalinkZongIndosatFree MobileSmart AxiataMovistarUploadBangladeshPakistanIndonesiaFranceCambodiaMexicoRobiMTNEtisalatMEOVodafone3SpeedBangladeshSouth AfricaEgyptPortugalEgyptIrelandExperienceClaroMobiFoneBitelHutchJazzDiGiUruguayVietn
22、amPeruSri LankaPakistanMalaysiaLibyanaHutchMobiFoneVodafoneAirtel3LibyaSri LankaVietnamTurkeyBangladeshIrelandDigi MobilVodafoneU MobileTigoTrk TelekomIliadRomaniaNew ZealandMalaysiaColombiaTurkeyItalyBanglalinkMobitelRobiWEPelephoneSmartBangladeshSri LankaBangladeshEgyptIsraelPhilippinesBSNLO2eirEt
23、isalatSpark2degrees4GIndiaGermanyIrelandEgyptNew ZealandNew ZealandClaroUfoneOoredooClaroZongTelenorAvailabilityCosta RicaPakistanMyanmarUruguayPakistanPakistanFree MobileFrance4Last year, to celebrate Opensignals 10th anniversary we ranked the worlds operators using our leading measures of the real
24、-world mobile network experience. It was so well received that weve chosen to publish the awards again. In this report, weve expanded the scope of this analysis from our inaugural Global Awards, and for the first time were also assessing our users multiplayer mobile Games Experience globally on diff
25、erent operators. Similarly, weve added a new Rising Stars category which assesses the extent to which our users Voice App Experience around the world changed between the second half of 2019 and the comparable six months in 2020. For more details, see our Global Rising Stars section which starts on p
26、age 20.Once again, operators from the Netherlands and Japan have done extremely well, but this time South Koreas operators have also proven to be a force to be reckoned with. Our SK telecom users observed the fastest average download speeds an awe-inspiring 74.9 Mbps making it the sole Global Winner
27、 for Download Speed Experience and highlighting the impressive improvements in the user experience that can be achieved through extensive investment in 5G. Also from South Korea, LG U+ is the sole Global Winner for both Voice App Experience and 4G Availability. Both operators were either a Global Wi
28、nner or Global Leader across five categories and were Global High Performers for Video Experience.In our 2020 Global Awards, Japans SoftBank was the sole Global Winner for Voice App Experience but the experience on LG U+ has now overtaken it. SoftBank still wins major awards. This time, SoftBanks ha
29、ul of accolades includes being a joint Global Winner for both Video Experience and Games Experience. Out of the other Japanese operators, NTT DoCoMo had the second most impressive showing, being a Global Leader in four categories and a Global High Performer for Download Speed Experience.T-Mobile Net
30、herlands is a joint Global Winner for Video Experience while Vodafone Netherlands is a joint Global Winner for Games Experience. Furthermore, both operators were Global Leaders in all five of the remaining categories. The two other Dutch national operators, Tele2 and KPN, were5Global Mobile Network
31、Experience Awards 2021Our MetricsGlobal Leaders in five and four categories respectively, and were Global High Performers for the remaining ones.Other operators that have made their presence felt across our award tables include Swisscom, which is our Global Winner for Upload Speed Experience for the
32、 second time in a row, and Singapores StarHub. In addition to being a Global Winner, Swisscom is a Global Leader for Video Experience and a Global High Performer in four categories. StarHub is a Global Leader in four categories and a Global High Performer in the remaining two.Using six measures of t
33、he mobile network experience, we have analyzed the data provided by our users over the first 180 days of the second half of 2020 and determined the Global Winner(s) using confidence intervals in the same way that we do with our country-level reports. If the confidence intervals overlap the result is
34、 a statistical tie and we declare two or more operators to be joint winners. We have also used confidence intervals to determine both the Global Leaders and the Global High Performers, which are composed of the top 10 and top 30 scoring operators (excluding the Global Winner(s). The exact number of
35、operators in these categories vary due to statistical ties between operators scores.6Global Mobile Network Experience Awards 2021Our Metrics7Global Mobile Network Experience Awards 2021Our MetricsOpensignals Video Experience quantifies the quality of video streamed to mobile devices by measuring rea
36、l-world video streams over an operators network. The videos tested include a mixture of resolutions and are streamed directly from the worlds largest video content providers, including YouTube and Akamai.Our users on Japans SoftBank and T-Mobile Netherlands are joint Global Winners for Video Experie
37、nce, having statistically tied with scores of 79 and 78.8 points out of 100, respectively. Other operators in the Netherlands have also done well, with KPN, Tele2 and Vodafone all being recognized as Global Leaders for Video Experience. This is the second time in a row that T-Mobile Netherlands has
38、been a joint Global Winner for this measure of the mobile experience, as it statistically tied with Austrias A1 in our first Global Awards.Our Global High Performers were at least 9 points (13.9%) ahead of the global average of 64.6 points out of 100. In addition, our users observed an Excellent Vid
39、eo Experience when using our Global Winners networks, along with those of our Global Leaders and 10 of our Global High Performers. An Excellent Video Experience indicates a very consistent experience across all users, video streaming providers and resolutions tested, with fast loading times and almo
40、st non-existent stalling. In contrast, the global average of 64.6 points translates into a Good Video Experience, meaning a less consistent experience than that enjoyed by users receiving an Excellent or Very Good experience, even from the same video streaming provider and particularly for higher re
41、solutions.Impressively, a small majority (53%) of operators placed in either the Excellent or Very Good category for Video Experience, while only 2% of operators were included in the Poor category for this measure of the mobile experience.Once again, European operators are heavily represented at the
42、 top of the globalVideo Experience table, this time making up eight out of 10 Global Leaders.European Global Leaders included 3 and A1 in Austria, Belgiums Orange andProximus, as well as Swisscom. Canadas Telus had the highest VideoExperience score in North America with 72.8 points.8Global Mobile Network Experience Award