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1、第七讲 道歉信例文1：因失约道歉假定你是李华，与留学生朋友Bob约好一起去书店，因故不能赴约。请给他写封邮件，内容包括 1表示歉意； 2说明原因； 3另约时间Dear Bob，Im sorry to say that I cannot go to the bookstore with you on Saturday afternoon. Now, I am writing you this letter to show my deep regret. I do hope you can understand me and excuse me for breaking my promise. T
2、hat is owing the fact that my cousin, Li Qiong, who left home to Austria for his further study last year, informed me just now that he would return this Saturday afternoon and asked me to pick him up at the airport. You know we havent see each other for nearly a year. I hope the change will not caus
3、e you too much trouble.I would appreciate your allowing me to make another date to go to the bookstore with you. I wonder if you are free on next Saturday morning, I should be available then. Once again, I am sorry for any inconvenience caused. Yours, Li Hua例文2：因丢失或弄坏别人东西道歉假如你是李华，你朋友 Brian把他新买的优盘（ f
4、lash drive）借给你用，但是你不小心把它遗失了。现在，请用英文给他写封信，内容包括1告知优盘遗失的事并致歉2描述遗失经过；3说明暂时无法赔偿及原因；4承诺一定赔偿并请求原谅Dear Brian,Im sorry to tell you that Ive lost your new flash drive. Now Im expressing my deepest apology for my carelessness.Actually, I put the flash drive in my schoolbag after we met in the library yesterday
5、. But to my sorrow, it was lost on my way home. I tried to get it back but failed. How sorry and guilty I felt! This morning, I went to buy the same flash drive in some stores but it is too expensive for me. However, I promise that Ill tighten my belt these days to get you a completely new one by th
6、e end of this month. Please forgive me and accept my sincere apology.Yours, Li Hua例文3：因被投诉而道歉假设你是淘宝某店客服李华，最近有一批顾客反应他们于11月11日向你们订购的货物至今未收到，这给他们带来极大的不便，请你根据下列提示向顾客写封致歉信，1、表示歉意 2、说明原因 3、承诺一定改正并请求原谅Dear customers, I am writing this letter to make an apology to all of you. I do hope you can understand me
7、 and excuse me for our carelessness.I would be grateful if you are kind to listen to my explanation. The reason why you havent gotten your goods is that several pages of guests names were misplaced because of the negligence（粗心大意）of our staff. We feel very embarrassed about such an inexcusable error.
8、 We will consider this matter seriously and make an effort to prevent the reoccurrence（复发） of this annoying delay. You are among our most valued customers, so we prepared a specially designed gift as an apology for our oversight（疏忽）. Please find it in the enclosure.（附件） We sincerely ask for your for
9、giveness and hope it will not affect the sound relations between our companies. We are looking forward to another opportunity to serve you in the future. Yours, Li Hua4、高级句型仿写1) The reason why is that/That is owing the fact that.我不得不违反诺言的原因就是我将代表（on behalf of）我们班参加一个英语演讲比赛_那是因为我们的机器出了故障。_2)从句（主语从句、宾
10、语从句，表语从句，同位语从句, 定语从句，状语从句）我保证类似的情况（such occasion）不会再次发生并且我们的供货(supplies)将继续保持一贯的高标准(be of usual high standard)。_我很抱歉得知你4月2日收到的瓷器质量差（be of poor quality）。_虽然这周我们不能一起度过，但是你也可以度过一个快乐的周末通过看一部有趣的电影。_我承诺在这周末我会给你一本全新的书。_ 实战演练1：因失约而道歉假定你是李华，本来约好周六要带你的外国朋友 Peter去看皮影戏（ Chinese shadow puppetry），可因你要代表本班参加英文演讲大赛
11、而不能赴约。请你给他写封邮件表达歉意写作要点：1解释不能按时赴约的原因；2重新安排时间并给他推荐一两个周末休闲活动。注意：1100词左右；2合理组织语言，使上下文连贯、通顺。_实战演练2：因丢失物品而道歉假设你是李华，你从朋友Mike处借的一本书不甚遗失，现在请你根据以下提示写封道歉信：1、表示歉意 2、简述经过 3、承诺赔偿并请求原谅_实战演练3：因投诉而道歉假设你是淘宝某店客服李华，最近收到一位供货商的投诉：她4月2日收到了在你们店订购的餐具(tableware)，收到货后发现有瑕疵(faulty)，经查实，你发现是包装机器(packing machine)有问题，请根据下列提示给对方写信致歉。内容如下：1、表示歉意2、处理办法：已将包装机修好，在三天内免费更换有问题的产品3、承诺保证不会再发生类似情况，供货将继续保持一贯的高标准_4学科网（北京）股份有限公司