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1、管理英语2形考作业参考答案试题1 Do you mind if I record your lecture?一. Go ahead.A.Never mindB.No, you, d better notC. Not at all试题2一I m terribly sorry that I ve spilled some coffee on the table.A. I don t careIt doesn t matterC.Don t be sorry试题3How s your mother doing?A. She is very wellB.She is very kindC.She is
2、 doing shopping now试题4One day, our dreams will reality.A. turn outA. Psychology degree.B. Physiology degree.C. Sociology degree.3. Which of the following statements is TRUE according to the passage?A. Elaine has done this type of community work so her organization doesn t provide staff training.B. M
3、arkhas a clear idea of his job after the training.C. Mark knows his training comes to an end.4. How is Mark trained to be prepared for his work?A. Mark spends two days on family visits with experienced staff members and discuss with them.B. Mark role-plays some situations with other staff members an
4、d gets some direct instruction from them.C. Both A and B.5. What is the main idea of the passage?A. The importance of training.B. Different training ways.B.take all the creditC.bring about试题5The training is positive results on the job they are presently A.brought about, doingB.bringing about, doingC
5、.bringing about, done试题6二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误 写 “F”。Cross training is training an employee to do a different part of the organizations work. Training worker A to do the task that worker B does and training B to do A s task is cross training. Cross training is good for managers because i
6、t provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any
7、 position in almost any industry. I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly
8、 open additional registers if the customer queue gets too long.As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to 1earn new things. Some are more comfortable sticking to
9、 what they know. Don, t decide which employees are ready for a change based on their age or performance.1. Cross training is training an employee to do a different job in a different company. FCross training is beneficial not only for managers but also for employees. T2. Cross training can apply to
10、almost any position and almost any industry. TNot all employees are suitable to be cross trained. T3. You can decide which employees to be cross trained according to their age. F作业二十八试题1Your plan is perfect and I believe that it will be a great success .A. Yes, it is.B. Thank you very much.C. I don
11、t think so.试题2一 What kind of event are you going to plan?A. I am a student.B. A birthday party for my brother.C.I really love it.试题3Let s make plan first for our events, shall we?.A. Yes, we do.B. OK, let s do it.C. T d like to.试题4The success of our event is to the sponsor.A. relatedB.basedC. intend
12、ed试题5They have disagreement _the plan of celebrating the founding of the community.A. oninC./二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误 写 “F” oUse These 5 (of 10) Tips to Start Your Event Planning CareerStep 1 - Get experience and volunteer your time in different event services. There are so many aspects of
13、 events including, working for a graduation event, a sports competition, volunteering for nonprofits, and working for an established event planner. Your long-term success in event planning will be based on the experience you had. Make sure you have some solid skills in: Verbal and written communicat
14、ions Organization and time management Negotiation and budget management Creativity, marketing, public relations and moreStep 2 - Move into a position with some responsibility. Instead of just volunteering, become the fundraising chair for a nonprofit, become a catering manager, or take on a lead-pla
15、nning role at an event planning company.Step 3 - Are you familiar with the saying, it s not what you know, but who you know ? In event planning, networking is key! Wherever you go, collect contact information for the people you meet.Step 4 - Create an event album. Showcase your work with photos, boo
16、klets, and invitations of the events you ve worked on. Organize each piece in a book to easily present your experience and event stories. Most people are visual so paint the picture for them!Step 5 - While you re gaining valuable event planning experience, you can also become a certified event plann
17、er. Join some training and try to get planner certification from some institutions. It s also helpful to keep up with industry trends and establish contacts within the industry.1. You can plan a success event if you have experience.FYou will move into a position with some responsibility only through
18、 volunteering. F2. Networking is the key to event planning. TCreate an event album means taking photos in the event. F3. You can become a certified event planner as well when you gain valuable event planning experience. T作业二十九试题1Would you mind filling the questionnaire for me?A. No problem. Just giv
19、e me your questionnaire.B. Sorry, I can, t go there.C.I really appreciate that.试题29一Twice a week.A. How often do you use our company s productWhen did you buy our productsB. What did you buy in our company试题3 What? s your view on our questionnaire?A.I d like to go there.B.With my pleasure.C. First o
20、f all We d better change our question order.试题4You need to those questionnaire papers for your company.A. hand outB.hand inC.hand on试题5Customers refuse to filling the questionnaire are not permitted to buy the product.A. whatwhichB. Who二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一Questionnaires can be a simpl
21、e way to get to know your audiences opinions.Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.Keep your questionnaire simple and visually attractiveKeep your questionnaire short and simp
22、le. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:Text: Choose a font style that is easy to read, and make sure the font size is large enou
23、gh for your respondents to read.Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.White space: Ensure that there is space between questions and sections and don t make margins too small.Keep questions brief and easy to understandBe brie
24、f and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won t find it difficult to fill in the questionnaire.Make sure questions are in the right orderYou should start your questionn
25、aire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.Use open-ended questions properlyOpen-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they
26、take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right deci
27、sions.1. The questionnaire contains following elements except?A. Test.B. Paragraph.C. AddressIn order to keep your questionnaire visually attractive, you shouldA. Choose different font styles in a questionnaire.B. Write long paragraphs instead of short ones.C. Elaine s and Mark s work experience.作业四
28、试题1一 What kind of event are you going to plan?A. I am a student.B. A birthday party for my brother.C. I really love it试题2一 How do you think of the theme of our event?A. It s. pretty good.B. I feel so sorry about that.C. Id like to have some tea.试题39 It will be held on the 3rd floor of Shakiraton Hot
29、el.A. When will you give a speechDo your speech still go onB. What is the address of your speech试题4C Leave enough space between questions and sections.3. You should start your questionnaire with questions and thenmove to ones.A. general, specificspecific, generalB. short, longWhat could be the best
30、title for this passage?A. Designing an Effective Questionnaire.B. Questionnaire is the best way to collect data from many people.C. Questionnaire benefits our life.4. Which of the following statements is NOT correct?A. Questionnaire design skills can be learned in a short time.B Open-ended questions
31、 cannot provide more detailed information, so you d better not use too many open-ended questions in one questionnaire.C. It s worth taking the time to develop a well-designed and participant-friendly questionnaire.作业三十试题1一 Can you stay here longer?一 , but I have to be back tomorrow.A. I d love toNo,
32、 thank youC.I m afraid not试题2一 What do you think of your mother, s advice?A. It doesn t fit us, actuallyB.No, I don t believe itC.I don t believe in herI am sorry. Now what were we talking about?A.Never minddon t remember, eitherB. You were saying that you used to be a teacher试题4I like cooking for m
33、y friends in free time.A. memyB. mine试题5Look! .A.Here are the bus comesHere comes the busC.The bus here come二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一 个最正确选项。Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt s house, and he brought it back home
34、with him. Mary loved it and immediately tried to play it. After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin. One day she took part in a concert, and a man went up to her parents and talked to them about he
35、r. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn, t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group.She named it after the man who gave her the violinshe called it theErio Sound.1
36、.Mary s fatherA.bought the violin from a shopB.borrowed the violin from a friendC.got the violin from his aunt2.Mary began to need a better violin when she was aboutB. 11B. 123. The man at the concert told Mary s parents thatA. she had real talentB. her voice was very goodC. She needed a better teac
37、her4. Marywhen she was 16.A. graduatedB. set up her own groupC. had a new violin5. Eric Sound was the name ofA. Mary s violinB. Mary s music groupC. Mary s friend作业三试题1Hello, is that service center? The elevator of our apartment doesn t work.A. Oh, I don t know what s wrong with it.B.Sorry, I 11 hav
38、e it checked out at once.C. Ok, I see.试题2一Why do you look unhappy. What s the matter?A. I, m satisfied with the good performance of the radio I ve just bought.BI m glad to have bought this radio at such a price.C. I m rather disappointed with the poor quality of the radio I ve just bought.试题3Custome
39、r: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant?Waiter:AI m really sorry about that.B.I don t think it s hard.C.You 11 get it next time.试题4We feel with the inconvenience the service center brought us.A.disappointedB.worriedC.surprised试题5It is only
40、 by agreeing with their view point and that you will resolve the situation and send the customer away happy.A. suggesting a possible solutionsuggest a possible solutionB. suggested a possible solution二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1. Focus groups are representatives of customers whose job is to pro
41、vide you with information on their needs and preferences.A.焦点小组是顾客的代表，他们的工作是把你的需求和喜好提供给顾客。B.焦点小组是顾客的代表，他们的工作是给顾客提供需求和喜好。C.焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。2. Angry customers tend to aim their dissatisfaction and complaints at staff members.A.愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。B.愤怒的顾客计划把对员工的不满和抱怨当做目标。C.愤怒的顾客趋向于把
42、员工的不满和抱怨当成目标。3. You will do everything within your power to try and resolve the situation.A.你会在权利范围内尽一切努力解决问题。B.你会在意志范围内尽一切努力解决问题。C.你会在力量范围内尽一切努力解决问题。4. Having patience with your customers and with yourself will go a long way in winning over hostile customers.A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的 支持。B.对顾
43、客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮 助。C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。5. To communicate precisely what you want to say, you have to frequently need to define key words.A.要简明扼要地表达本意，就必须不断定义关键词。B.只要定义频繁出现的关键词就能准确传达本意。C.要准确表达你的本意，就必须不断定义关键词。作业三十二It will take at least two weeks.A. How soon will you finish our
44、annual reportWhen will you finish our annual reportB. How long have you finished our annual report试题2Good morning, Sunshine Community Center! May I help you?A.I d like to book one air ticketB.I m glad to introduce myself to youC. I need a plumber to repair the water pipe in my kitchen试题39*一 It costs
45、 us ten thousand dollars.A. How many does the printing of the annual report costWhat does the printing of the annual report make Are you familiar the saying, it s not what you know, but who youknow” ? In event planning, networking is key!A. withtoB. in试题5Let s our plan.A. startstartedB. starting试题6二
46、、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写Use These 5 (of 10) Tips to Start Your Event Planning CareerStep 1 - Get experience and volunteer your time in different event services. There are so many aspects of events including, working for a graduation event, a sports competition, volunteering for nonprofits,
47、 and working for an established event planner. Your long-term success in event planning will be based on the experience you had. Make sure you have some solid skills in: Verbal and written communicationsC.How much does the printing of the annual report cost试题4The new year is just in cornerA. around the cornerC.outside the corner试题5If I you, I more attention to the independent auditors report and financial statements in the annual report.A. was; shall payam; will payB. were; would pay二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1. In general, we ve made some progress this year in improving community s