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1、HotelEnglish酒店英语RoomReservations预订房间1IdliketobookadoubleroomforTuesdaynextweek下周二我想订一个双人房间。2Whatsthepricedifference？两种房间的价格有什么不同？3Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernight一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4IthinkIlltaketheonewithafrontviewthen我想我还是要阳面的吧。5Howlongwi
2、llyoubestaying？您打算住多久？6WellbeleavingSundaymorning我们将在星期天上午离开。7AndwelookforwardtoseeingyounextTuesday我们盼望下周二见到您。8Idliketobookasingleroomwithbathfromtheafter-noonofOctober4tothemorningofOctober10我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9Wedohaveasingleroomavailableforthosedates我们确实有一个单间，在这段时间可以用。10Whatisthera
3、te，please？请问房费多少？11Thecurrentrateis50pernight现行房费是50美元一天。12Whatservicescomewiththat？这个价格包括哪些服务项目呢？13ThatsoundsnotbadatallIlltakeit听起来还不错。这个房间我要了。14Bytheway，Idlikeaquietroomawayfromthestreetiftheispossible顺便说一下，如有可能我想要一个不临街的安静房间。A：RoomReservationsGoodafternoonB：IdliketobookadoubleroomforTuesdaynextwe
4、ekA：Thatsfine，sirAdoubleroomforTuesday，September12th，withafrontvieworrearview？B：Whatsthepricedifference？A：Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernightDialogue AB：IthinkIlltaketheonewithafrontviewthenA：Howlongwillyoubestaying？B：WellbeleavingSundaymorningA：Thatwil
5、lbefivenights，sirThankyouverymuch，andwelookforwardtoseeingyounextTuesdayB：GoodThatsallsettledthenGood-byeA：Good-byeDialogue BA：AdvanceReservationsCanIhelpyou？B：Yes，IdliketobookasingleroomwithabathfromtheafternoonofOctober4tothemorningofOctober10A：Yes，wedohaveasingleroomavailableforthosedatesB：Whatis
6、therate，please？A：Thecurrentrateis50pernightB：Whatservicescomewiththat？A：For50youllhavearadio，acolortelevision，atelephoneandamajorinternationalnewspaperdeliveredtoyourroomeverydayB：ThatsoundsnotbadatallIlltakeitA：VerygoodCouldyoutellmeyourname，sir，please？B：Yes，itisMooreA：Howdoyouspellit，please？B：ItsM
7、-O-O-R-EA：M-O-O-R-EAndwhatisyouraddress，please？B：Itis3600MontagueBoulevard，Hattiesburg，Mississiippi39401USAA：Excuseme，sir，butcouldyouspeakalittlemoreslowly，please？B：Sure，noproblemIts3600MontagueBoulevard，Hattiesburg，Mississippi39401USAHaveyougotit？A：Yes，soitis3600MontagueBoulevard，Hattiesburg，Missis
8、sippi39401USAB：ThatsrightA：Whataboutyourtelephonenumber？B：（601）264-9716Bytheway，IdlikeaquietroomawayfromthestreetifthatispossibleA：AquietroomawayfromthestreetispreferredOKWellmailyouareservationcardconfirmingyourbookingassoonaspossibleWelookforwardtoyourvisitB：Thankyouandgood-byeA：Good-bye询问/征询：1、Ma
9、yIhaveyourname,please?请问您叫什么名字？2、Yourinitials,please?请问您的名字首写字母？3、MayIhaveyourfirstname?请告诉我您的名字。4、MayItakeyourordernow?我现在为您下单好吗？5、MayIhaveyourroomnumber?请您告诉我您的房间号，好吗？6、MayIhaveyoursignature,sir?hereplease.先生，请您把名字签这儿，好吗？7、MayIknowwhoImtalkingwith?(打电话时用)请问您是哪位？8、MayIaskwhoisnext?请问下一位是哪位？9、MayIbe
10、ofservice,madam?请问这位夫人，我能为您做些什么？10、MayIrecommendour,sir?先生，我能为您推荐我们11、MayIhelpyouwithmadam?夫人，我能帮您做12、Wouldyoulikemetobookaforyou?需要我为您订13、Wouldyouliketositbythewindow?您喜欢坐在靠窗边的位置吗？14、Wouldyouliketohaveacupoftea?来杯咖啡如何？15、IsthereanythingelseIcandoforyou,madam?这儿需要我帮忙吗？16、Howabouta您觉得怎样？祝愿/祝福：1、Havea
11、pleasantstayatourhotel,sir.愿您在我们酒店，一切顺心开心。2、Haveapleasantstaywithus,madam.夫人，愿您和我们在一起开开心心。3、Haveaniceday!祝您今天一切都好！4、Haveapleasantevening.愿您拥有一个愉快的晚上。5、Haveagoodweekend!周末愉快！6、Haveagoodday.祝您今天一切都好！7、Enjoyyourstay/day.愿您在这儿玩得开心。8、HappyNewYear!新年快乐！9、MerryChristmas!圣诞快乐！10、HappyBirthday!生日快乐！对一般祝愿的回答：
12、1、Youtoo,Mr也希望您也一样2、Thesametoyou,sir/madam.也希望您也一样。致谢：1、Thankyou.谢谢。2、Thankyouverymuch.非常感谢。3、Thankyoufortellingus.感谢您的慷慨陈词。4、Thankyouforyourcompliment.谢谢您的赞美。5、Thankyouforcoming.感谢您的到来。6、Thankyouforcalling.谢谢您打电话给我。7、Thankyouforwaiting.谢谢您在此等我。8、Thankyouforbeingsounderstanding.理解万岁。9、Thatsverykindo
13、fyou.Thankyouverymuch.非常感谢。对致谢的回答1、Youarewelcome.不用谢。2、Withpleasure.这是我的荣幸。3、Mypleasure.这是我们荣幸。4、Thankyou.谢谢。5、Gladtobeofservice.Pleasefeelfreetocontactusanytime.很高兴能为您服务，有需要请随时联系我们。致歉：1、Excuseme.不好意思，打扰了。2、Imawfullysorry.我感到十分的抱歉。3、Ibegyourpardon,sir.先生，您能再说一次吗？4、Excusemeforinterrupting.(不得不打扰客人时)不
14、好意思，打扰了。5、Sorrytohavebotheredyou.不好意思，打扰了。6、Imverysorry.Therecouldhavebeenamistake.Idoapologize.非常抱歉，这儿肯定是出错了。真的对不起。7、Imsorry.Wouldyouexcuseme,please.对不起。您能原谅我吗？8、Imsorry.Imbeingcalled.对不起，我得接个电话。9、Imsorrytohavekeptyouwaiting,sir.很抱歉，让您等了我这么久。10、Imsorry.Thehouse/restaurantisfullybooked.很抱歉。中心已经客满了。1
15、1、Imsorry.Wehaverunoutof.我感到十分抱歉。我们把都用完了。对道歉的回答：1、Thatsallright.没关系。2、Itdoesntmatter.没关系。指示：1、Letmeshowyou.让我告诉您。2、Thisway,please.这边请。3、Pleasedial“0”,sir.先生，请按“0”4、Itwillbeonyourrighthandside.Youwontmissit.它在您的右手边，您一定能够找到的。5、Gostraightahead.直走。6、Godowntothelobby.往下走到大堂。7、Pleasetakethelifttothe3rdflo
16、or.请您乘电梯到三楼。8、Turnleft/rightatthefirstcorner.请在第一个转弯角转左/右。提示：1、Hereyouare(递东西时)给您。2、Hereweare.(到目的地)我们到了。3、Therecomesthetaxi.(有的士来时)有部的士来啦。4、Thereheis.(发现要找的人时)他在那。5、Beawareoftheceiling,sir.当心天花板，先生。表示安慰：1、Dontworry,madam.Wellseetoit.夫人，别担心。我们会照顾它的。2、Illlookintothematter.我会调查这件事的。3、Illbewithyouinamo
17、ment.我会和您在一起的。4、Thereisnohurry,sir.Takeyourtime.先生，时间充足，请您慢慢5、Itwontbetoolong,sir.先生，不会花您太多的时间。6、Pleasetakeyoutime,madam.夫人，不用急，请您7、Wellletyouknowassoonasthereisanyavailable.如果真的还有空房，我们会尽快通知您。8、Illreportittomymanager.我将向我的经理汇报。表示乐意效劳：1、Verygood,sir.Illbegladtohelp.非常好，先生。我很乐意帮您。2、Certainly,madam.Ill
18、behappytodoit.当然，我很乐意去做这件事。3、Yes,Iwill.是的。我很乐意去做这件事。4、Yes,certainly,justleaveittous,sir.当然。您就将这件事留给我们去做吧。5、Gladtobeofservice.Pleasefeelfreetocontactusanytime.很高兴为您服务。有需要请随时通知我们。6、Mynameis,ifthereisanythingIcandoforyou,justletmeknow.我的名字是，如果有事需要我帮忙请告诉我。表示婉拒：1、Imafraidsuchinformationisconfidential.很抱歉
19、。这是保密资料。2、Thatsverykindofyou,butno,thankyou.你真好，但我真的不需要。谢谢。3、Thatwontbenecessary,sir,butthankyouallthesame.先生，这完全不需要。但我依然要感谢你。4、Imafraidwecannotdothat.很抱歉。我帮不到你。肯定答复：1、Certainly,sir,Iwillbringittoyourightaway.当然，先生，我立刻把它拿来给您。2、Wedohaveavailable.我们保证切实可用。未肯定时的答复：1、ImsorryIcannotguarantee,butIlldomybe
20、st.对不起，我不能保证，但我一定会尽我全力去做。2、Imsorry,madam,Imnotsure,butIllaskmymanager/thechefaboutitforyou.对不起，夫人，我不能确定，但我将会问我的经理/厨师。3、Ifyouwaitamoment,sir,Illtrytofindout.先生，您稍等片刻。我将调查清楚。否定的答复：1、Imsorry,thereisnodiscount.对不起，我们不提供折扣。2、Imsorry,madam,Imafraidwedonthaveanyavailable.对不起，夫人，恐怕我们没有可用的房间了。表示高兴：1、Mypleasu
21、re,Imhappyeverythingwastoyoursatisfaction.这是我的荣幸，我很高兴一切都能令您满意。2、Imgladtohearthat.我很高兴听您这么说。表示遗憾：1、Imsorrytohearthat.我感到很遗憾。2、Itsagreatpity.太可惜了。表示关怀：1、Didyouhaveanicetrip?旅途愉快吗？2、Areyouallright,sir?先生，一切可好？3、Ihopeyoudidnothurtyourself.我希望您不要伤害自己。4、Wouldyouliketoseethedoctor?去医院看看医生，好吗？5、Ihopeyoufeel
22、betternow.我希望您现在感到舒服些。表示谦让：1、Afteryou,sir.先生，您先。2、Youfirst,sir.您先走。请让路：1、Excuseme,please.不好意思，请让让。2、MayIcomethrough,please?请问能让我过吗？表示同意：1、Thatstrue.那是真的。2、Absolutely,sir.绝对是的，先生。3、Exactly,sir.千真万确，先生。表示不同意：1、Notreally.Itsgoodvaluefortheprice.并不是这样的。它确实物有所值。表示明白：1、Yes,Isee,sir.先生，我明白。表示不明白：1、Couldyou
23、speakslowly,please?您能说慢些吗？2、Imsorry,Idontquiteunderstand.ShouldIgetthemanager?很抱歉，我不是很明白。我能让我经理过来吗？3、Pardon?请您再说一遍好吗？告别语：1、Good-bye,andhaveanicetrip.再见，祝您一路顺风。2、Thankyouforcoming.感谢您的光临。3、Sorry,Ihavetogo.Nicetalkingwithyou.对不起，我不得不走了。很您谈话很开心。4、Wealllookforwardtoservingyouagain.我们期待能再次服务您。5、Hopeyouen
24、joyedstayingwithus.希望您能和我们一起度过愉快的时光。NameofHotelsDepartments酒店部门名称AccountingDepartment财务部NightClub夜总会Lobbybar大堂吧Musicbar音乐吧Beautysalon美容中心Businesscentre商务中心Cashiers收银处Chineserestaurant中餐厅Coffeeshop咖啡厅Engineeringdepartment工程部Foodandbeveragedepartment餐饮部Frontoffice前台办公室Housekeepingdepartment客房部Laundry洗
25、衣部Recreationdepartment娱乐部Reservation订房部Roomservice送餐部Securitydepartment保安部Humanresourcedepartment人力资源部Trainingdepartment培训部Westernrestaurant西餐厅ExecutiveOffice行政办公室Public&Salesdepartment市场推广部Functionroom宴会厅Conferenceroom会议室Housekeeping客房服务1HousekeepingMayIcomein？我是客房的，可以进来吗？2Whenwouldyoulikemetodoyou
26、rroom，sir？您要我什么时间来给你打扫房间呢，先生？3Youcandoitnowifyoulike如果您愿意，现在就可以打扫。4MayIdotheturn-downserviceforyounow？现在可以为您收拾房间了吗？5Oh，thankyouButyousee，wearehavingsomefriendsover噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。6Couldyoucomebackinthreehours？你能不能过3小时再来整理？7Certainly，madamIlllettheovernightstaffknow当然可以，女士。我会转告夜班服务员。8Wouldyout
27、idyupabitinthebathroom？请整理一下浴室好吗？9Ivejusttakenabathanditisquiteamessnow我刚洗了澡，那儿乱糟糟的。10ItsgrowingdarkWouldyoulikemetodrawthecurtainsforyou？天黑下来了，要不要我拉上窗帘？11IsthereanythingIcandoforyou？您还有什么事要我做吗？12Imalwaysatyourservice乐意效劳。Dialogue AA：HousekeepingMayIcomein？B：Yes，pleaseA：Whenwouldyoulikemetodoyourroo
28、m，sir？B：YoucandoitnowifyoulikeIwasjustabouttogodownformybreakfastwhenyoucameButbeforeyoustart，wouldyoudothisforme？A：Yes，whatisit？B：IwouldlikeyoutogoandgetmeaflaskofhotwaterIneedsomehotwatertowashdownmedicineafterbreakfastA：ImsorrythatyourflaskisemptyIllgoandgetyouan-otherflaskthatsfullatonceB：Thanky
29、ouDialogue B（TheTurn-downService）A：Goodevening，madamandsirMayIdotheturndownserviceforyounow？B：Oh，thankyouButyousee，wearehavingsomefriendsoverWeregoingtohaveasmallpartyhereintheroomCouldyoucomebackinthreehours？A：Certainly，madamIlllettheovernightstaffknowTheywillcomethenB：ThatsfineWell，ourfriendsseemt
30、obealittlelateWouldyoutidyupabitinthebathroom？IvejusttakenabathanditisquiteamessnowBesides，pleasebringusabottleofjustboiledwaterWedtreatourgueststotypicalChineseteaA：Yes，madamIllbringinsomefreshtowelstogetherwiththedrinkingwaterB：OK（TheTurn-downService）A：Goodevening，madamandsirMayIdotheturndownservi
31、ceforyounow？B：Oh，thankyouButyousee，wearehavingsomefriendsoverWeregoingtohaveasmallpartyhereintheroomCouldyoucomebackinthreehours？A：Certainly，madamIlllettheovernightstaffknowTheywillcomethenB：ThatsfineWell，ourfriendsseemtobealittlelateWouldyoutidyupabitinthebathroom？Ivejusttakenabathanditisquiteamess
32、nowBesides，pleasebringusabottleofjustboiledwaterWedtreatourgueststotypicalChineseteaA：Yes，madamIllbringinsomefreshtowelstogetherwiththedrinkingwaterB：OKA：（Havingdoneallonrequest）ItsgrowingdarkWouldyoulikemetodrawthecurtainsforyou，sirandmadam？C：Whynot？ThatwouldbesocozyA：MayIturnonthelightsforyou？C：Ye
33、s，pleaseIdliketodosomereadingwhilewaitingA：Yes，sirIsthereanythingIcandoforyou？C：NomoreYoureasmartgirlindeedThankyouverymuchA：ImalwaysatyourserviceGoodbye，sirandmadam，anddohaveaverypleasantevening1ExcusemeHaveyouanylaundry？对不起，请问有没有要洗的衣服？2Thelaundrymanisheretocollectit洗衣房服务员来这儿收要洗的衣服了。3Ifyouhaveany，p
34、leasejustleaveitinthelaundrybagbehindthebathroomdoor如果您有衣服要洗，请放在浴室门后的洗衣袋里。4Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed，washed，dry-cleanedormendedandalsowhattimeyouwanttogetthemback请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。5Whatifthereisanylaundrydamage？如果你们洗衣时损坏了衣服怎么办？6Insuchacas
35、e，thehotelshouldcertainlypayforit如果是这样，饭店当然应该赔偿。7Couldyousendsomeoneupformylaundry，please？请问，你们能派人来收要洗的衣服吗？8Avaletwillbeupinafewminutes洗熨工马上就到。9Willthecolorruninthewash？洗衣时会掉色吗？10Welldry-cleanthedress我们将干洗这条裙子。11Wellstitchitbeforewashing我们会在洗之前把衬里缝好。12WhencanIhavemylaundryback？我何时能取回洗的衣服呢？13Butwould
36、youlikeexpressserviceorsame-day？不过，您是要快洗服务还是当日取？14Idlikethissweatertobewashedbyhandincoldwater这件毛衣要用冷水手洗。Dialogue A（ExplainingHowtoGettheService）（A：RoomAttendantB：Guest）A：ExcusemeHaveyouanylaundry？ThelaundrymanisheretocollectitB：No，notnow，thankyouA：Ifyouhaveany，pleasejustleaveitinthelaundrybagbe-hin
37、dthebathroomdoorThelaundrymancomesovertocollectiteverymorningB：ThankyouA：Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed，washed，dry-cleanedormendedandalsowhattimeyouwanttogetthembackB：IseeWhatifthereisanylaundrydamage？IwonderifyourhotelhasapolicyondealingwithitA：Insuchacase，thehotelshou
38、ldcertainlypayforitTheindemnityshallnotexceedtentimesthelaundryB：ThatsoundsquitereasonableIhopetheresnodamageatallA：Dontworry，sirTheLaundryDepartmenthaswideexperienceintheirworkB：AllrightThankyouforyourinformationA：NotatallDialogue B（ExpressService）（A：LaundryclerkB：MrsBell）A：WhatcanIdoforyou？B：Could
39、yousendsomeoneupformylaundry，please？Room908，BellA：Certainly，MrsBellAvaletwillbeupinafewminutesB：GoodIalsohaveasilkdresswhichIdontthinkiscolor-fastWillthecolorruninthewash？A：Welldry-cleanthedressThenthecolorwontrunB：Youresure？Good！AndtheliningofmyhusbandsjackethascomeunstitchedItmighttearoverfurtherw
40、hilewashingA：Dontworry，madamWellstitchitbeforewashingB：ThatsfineNow，whencanIhavemylaundryback？A：UsuallyittakesabouttwodaystohavelaundrydoneButwouldyoulikeexpressserviceorsame-day？B：Whatisthedifferenceinprice？A：Wecharge50moreforexpress，butitonlytakes5hoursB：Andforsame-day，willIgetthedressandskirtback
41、thisevening？A：Yes，madamAlldeliverieswillbemadebeforesixoclockB：IllhaveexpressthenDialogue CA：CanIhelpyou？B：YesIhavesomelaundrytobedoneA：Certainly，sirCouldyoufilloutthelaundryform，please？B：MayIuseyourpen？A：SureHereyouareB：ThanksOh，IdontwanttheseshirtsstarchedA：NostarchIunderstand，sirB：AndalsoIdliketh
42、issweatertobewashedbyhandincoldwaterItmightshrinkotherwiseA：Byhandincoldwater，IseeB：Whenwilltheybeready？A：Wewilldeliverthemtomorroweveningaround6B：Fine，Thanksalot酒店词汇informationdesk问讯处receptionoffice接待室hotelregister旅客登记簿registrationform登记表newsstand售报处postalservice邮局服务处shop小卖部bar酒吧间lounge休息厅dining-ro
43、om,dininghall餐厅mensroom男盥洗室ladiesroom女盥洗室basement地下室cellar地窖broomcloset杂物室roomnumber房间号码roomkey房间钥匙suite一套房间singleroom单人房间doubleroom双人房间sitting-room,living-room起居室sofa,settee长沙发easychair安乐椅armchair扶手椅wickerchair藤椅foldingchair叠椅swivelchair转椅rockingchair摇椅stool凳子bench条凳teatable茶几desk书桌bookcase书橱booksh
44、elf书架wardrobe衣柜built-inwardrobe,closet壁橱chestofdrawers五斗橱screen屏风hatrack帽架rug小地毯carpet大地毯singlebed单人床doublebed双人床twinbeds成对床mattress褥子quilt被blanket毯子sheet床单bedspread床罩cottonterryblanket毛巾被pillow枕头pillowcase枕套mat席cushion垫子bathroom浴室bathtub浴盆showerbath,shower淋浴coldandhotwatertaps冷热自来水龙头sprinkle-nozzle
45、,(shower)nozzle喷头dressingtable梳妆台mirror镜子washbasin洗脸盆towel毛巾toilet,lavatory,washroom卫生间watercloset,W.C.厕所；抽水马桶toiletroll,toiletpaper卫生纸bathtowel浴巾bathrobe浴衣towelrail,towelrack毛巾架sponge海绵waste-paperbasket废纸篓thermometer温度计balcony阳台balcony阳台sashwindow上下开关窗shutters百叶窗transom,transomwindow气窗curtain窗帘lace
46、curtain挑花窗帘windowsill窗台air-conditioned有空调设备的radiator暖气片centralheating暖气ashtray烟灰碟smokingset烟具electricfan电扇chandelier,pendantlamp吊灯fluorescentlamp日光灯desklamp台灯bedsidelamp床头灯floorlamp落地灯walllamp壁灯lampshade灯罩bulbholder灯头bulb灯泡screw-typebulb罗口灯泡bayonet-typebulb卡口灯泡frostedbulb磨砂灯泡opalbulb,opaquebulb乳白灯泡s
47、witch开关socket插座plug插头telephone电话electriciron电熨斗peg,hook衣钩clothes-hanger衣架door-mat门前的擦鞋棕垫manager经理attendant服务员deskclerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员rent租金bill账单餐饮英语1.Food/Meal/Restaurant(饮食/餐馆)(1)-(43)(1)Itstimetohavebreakfast./Itstimeforbreakfast.1.Itssixoclocknow.Itstimetohavebreakfast.2.Mybet
48、terhalfisbusypreparingbreakfast.3.Letshavebreakfast.4.Whichdoyouprefer-porridgeorsteamedbuns?5.Ilikeabigbreakfast.6.Fatherprefersalightbreakfast.7.Motherlikesabitporridgeortoastbreadandmilk.8.Mybrotherlikesrollsandacupofcoffee.9.Mylittlesisterlikessomesteamedbuns.10.SometimesIlikesomenoodlesandabito
49、fsausageoraneggforbreakfast.(2)Itstimetohavelunch/supper./Itstimeforlunch/supper.1.Itshalfpasteleven.Itstimeforlunch/supper.2.Itsfiveoclock.Itstimetohavesupper.3.Pleasestayfordinner.4.Whattimeisdinner.5.Weusuallyhavericeforlunchandsupper.6.Sometimeswehavedumplingsforsupper.7.SometimesIhaveaworkinglu
50、nchinthedininghall.8.Weoftenhaveplentyoffish,shrimpsandpork.9.Spinach,egg-plant,cabbage,cauliflower,cucumberandturlipareourfavouritevegetable.(3)Itsalmostpastelelen.Imveryhungry.1.Imstarving.Ididnthavemuchbreakfastthismorning.2.Letsgoandgetsomethingtoeat.3.Oh,theresarestaurantjustaheadofus.4.Whatsha