《英文邮件写作forworkshop.ppt》由会员分享，可在线阅读，更多相关《英文邮件写作forworkshop.ppt（25页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、Email Writing Skill TrainingEmail Writing Workshop邮件写作讨论Email Writing Skill TrainingWhy are good business writing skills important?Why are good business writing skills important?n n Customers see your writing more than they see you.Customers see your writing more than they see you.n n Good writing s
2、kills show that you really care.Good writing skills show that you really care.n n Good writing skills contribute more forcefully to Good writing skills contribute more forcefully to arguments/persuasion/selling.arguments/persuasion/selling.n n Good writing skills reduce risk of losing a customer or
3、Good writing skills reduce risk of losing a customer or damaging a customer relationship,and foster good damaging a customer relationship,and foster good relationships with colleagues.relationships with colleagues.Email Writing Skill Training一、一、邮件的组成部分邮件的组成部分：1、邮件包括以下五部分：写信人Email地址、收信人Email地址、抄送收信人
4、Email地 址、密送收信人Email地址。标题（Subject）。称呼（Salutation）、开头（Beginning）、正文（Body）、结尾句（Ending）。礼貌结束语（Complimentary Close）。写信人全名（Writers Full Name）、写信人职务及所属部门（Writers Title and Department）、地址（Address）、电话号码（Tel）、传真（Fax）等。Email Writing Skill Training一、一、邮件的组成部分邮件的组成部分：例子：Dear Sir/Madam,Good afternoon!I saw your a
5、dvertisement on website,and Im very interested in the career opportunities you offer.Im a postgraduate student of Jilin University in Changchun,China,and my major is Computer Science&Technology.Would you pls kindly check the detail info from my resume attached?Thanks.If you need any additional info,
6、pls feel free to tell me.Kindly Regards,Ellen Stewart（Salutation）（Beginning）（Body）（Ending）（Complimentary Close）（Writers Full Name）Email Writing Skill Training一、一、邮件的组成部分邮件的组成部分：2、组成部分须注意的细节标题（Subject）应体现邮件主旨，要引人注目、意思明确，最好为名词或动名词短语 例：Apply for a job Apply for Software Developing EngineerEmail Writing
7、 Skill Training一、一、邮件的组成部分邮件的组成部分：(补充说明:“Thanks”或“Thank you”可尽量用上，具体位置不固定，用上以后可能起到非常好的效果)3,场景演练邮件1:总经理约翰格林将于六月2日到7日去巴黎出差，到时顺便拜访一位客户艾得华，恰谈有关在那开样品房的事宜，作为助理，请写邮件通知该客户此事，初步约定时间为六月3日下午2：00点.Email Writing Skill Training一、一、邮件的组成部分邮件的组成部分：Mr.John Green,our General Manager,will be in Paris from June 2 to 7L
8、ook forward to your feedback and suggestions soon。and would like to come and see you,on June 3 at 2:00 p.m.Yours faithfully,Please let us know if the time is convenient for you.If not,what time you would suggest.about the opening of a sample room there.Dear Mr./Ms,Email Writing Skill Training一、一、邮件的
9、组成部分邮件的组成部分：邮件：总经理艾得华现在身在Cairo，6月中旬方能回来，作为助理，回邮件说明情况，表明总经理回来之后任何时间都可以会面。Dear Mr./Ms,Thank you for your letter informing us of Mr.Greens visit during June 2-7.Unfortunately,Mr.Edwards,our manager,is now in Cairo and will not be back until the second half of June.He would,however,be pleased to see Mr.
10、Green any time after his return.Email Writing Skill Training二、二、语法的运用语法的运用：1，场景应用：提出建议或请求或者商讨。过去时态时运用。用过去时能淡化动作的及时性，减少潜在的面子威胁。例：I did wonder whether you could lower the price.在这个例子中，用了助动词did更加礼貌，因为did 强调了过去时，使得请求听起来更加的遥远。We look forward to hearing from you.Yours faithfully,Email Writing Skill Traini
11、ng二、二、语法的运用语法的运用：虚拟语气的运用。动词的虚拟式提出建议或请求，使语气委婉含蓄。进行时态的运用。同虚拟语气，能够使建议更加委婉，留有余地。通过上面例子的分析，在提出请求的时候，使用虚拟语气，可以避免咄咄逼人，更有利于形成融洽的气氛。例：We should be grateful if you would change the invoice and let us have a correct copy.例：I was wondering whether you could lower the price.在本例中，运用了进行时，使请求听起来好像听话人的一时想法，没有经过周密的考虑
12、，减轻了请求或建议对面子的潜在威胁。Email Writing Skill Training二、二、语法的运用语法的运用：2,场景应用：内容涉及客户导致的错误或过失。被动语态的运用。用被动句则说明我们这么做是不得已而为之，事情的结果并不是自己所期望的。英语的被动句强调的是动作的承受者，在商务信函上，使用被动语态是防止责备口气的一个最好的办法。分析例句发现，第一句人做主语，说话有责备的口气。第二句话将主语换成物，重点从发出动作的人转移到接受动作的对象上去了，这样对方也就摆脱了尴尬的境地。例：You deliver the goods in error.The goods were deliver
13、ed in error.Email Writing Skill Training二、二、语法的运用语法的运用：3，场景运用：要求对方去做的一些事情，如同事之间寻求帮忙运用疑问句。疑问句在交际中可以用来间接地表达言语行为，使得威胁面子的行为隐藏在提问中，这样使对方有一种受尊重感。例：Can you send us a copy of your latest catalogue?Can you help me to do sth?Email Writing Skill Training二、二、语法的运用语法的运用：4，场景运用：表达请求意愿或拒绝对方要求。复合句的运用。常用“I wish”，“I
14、hope”，提出要求或表达意愿，语气委婉,避免居高自傲，体现双方平等地位。使用I am afraid,I am sorry等构成复合句在拒绝对方的请求时缓和语气。例1：We should be most grateful if you could dispatch the goods as soon as possible.例2：I am sorry we cant advance the time of shipment.if从句带来了很好的礼貌效果，比直接要求对方效果要好很多。通过使用复合句的形式，将语气生硬的口气转变成使对方感受到面子受到尊重。Email Writing Skill Training二、二、语法的运用语法的运用：5，场景运用：肯定对方的工作成果或者赞赏肯定句的运用。对对方的尊重体现在对对方的态度的积极性，就是强调事情的正面。Email Writing Skill Training谢 谢！