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1、应用文写作之投诉信专练投诉信 Letter of Complaint范文一 网购智能手环故障假定你是李华，一周前在一英国网站购得一个智能手环，但因为质量问题不能使用，请你给客服人员写一封电子邮件。内容如下:1.反映存在的问题 (如不能测量运动步数和心率,日历不准确等)；2.提出解决方案。注意:1.词数80左右;2.可以适当增加细节,以使行文连贯。参考词汇:智能手环smartbandDear Sir or Madam,Im writing to complain about a faulty smartb and that I purchased on your website a week a
2、go tokeep track of my health condition. (说明写信目的）After the device wasdeliveredto me, I found it cannotwork as expected. Itfails to measure upthe heart ratesas well as trackhow manysteps are coveredandcalories are burned. Besides, the calendar goes wrong. Id appreciate it very much if you couldexchang
3、e it for free. I canbe reached byemail at any time.(陈述问题并提出解决方案)I do hope youll take my complaint seriously. Looking forward to your early reply. （提出希望）Yours sincerely,Li Hua范文二 向商家投诉网购不愉快精力To whom it may concern（敬启者）,My name is Andrew. Ifeel bad to trouble you butI have tomake a complaint about the
4、 unpleasant online shopping experienceon the, whichused to bemy most reliable e-bookstore.（提出抱怨、表明遗憾）On 7th April, I bought the novelThe Call of The Wildon the website.Unexpectedly, it wasone week later when the book was delivered.Whats worse, when I opened the parcel, I found severalpages of the bo
5、ok missing.You canprobably imagine how disappointed I was at that moment.（说明投诉原因、具体理由或后果）I do hope that there will be a replacementas soon as possible and I can receive it on time. Above all,good service leads to booming business.I believe you willtake my case seriouslyand I am looking forward to yo
6、ur reply.（提出改进建议，表明希望如何解决，表示感谢并表达期望）Yours,Andrew范文三 向媒体投诉网购不愉快经历假设你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信要点如下：1所购书中有破损、缺页现象；2一些书籍价格比实体书店还要贵；注意：1词数100左右；2可适当增加细节，以使行文连贯；3开头语和结尾已给出（不计入总词数）Dear Sir or Madame，I am a middle school studentI am writing to express my dissatisfaction and disappointment a
7、bout the unpleasant experience _I would be grateful if you could take my opinion into considerationYours sincerely，Li HuaDear Sir or Madam，I am a middle school studentI am writing toexpress my dissatisfaction and disappointment about the unpleasant experiencewhen I bought some books from the Interne
8、tthe other day.The reason for my dissatisfaction and disappointment is that the books I bought online werewell below my expectations.In the first place, they werepoorly printed.In addition, some books areslightly damagedand evensome pages are missing. Needless to say,the price of some books is evenh
9、igher than that in our local Xinhua Bookstores. To solve these problems,I am writing this letter to you,hoping thatmy letter willarouse the attention of the public through this media. I amfully confidentthat they willimprove their service with the supervision of the public opinion. I would be gratef
10、ul if you couldtake my opinion into consideration.Yours sincerely,Li Hua范文四 投诉航空旅行假设你是李华，于2012年4月3日搭乘国外某航班(flignt number BAT193)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投拆信。信件要点包括:1. 陈述写信原因2. 投拆内容: （1）航班延误了7小时；（2） 登机后的不愉快经历；（3）托运的行李箱被损坏3. 提出你的要求参考词汇:托运行李:check-in Luggage注意:1.词数100左右；2. 可以适当增加细节，以使行文连贯。Dear Si
11、r or Madam，My name is Li Hua. Im writing this letter to tell you myterrible flight experienceon BA793 on April 3rd.The first trouble started when the flight was listed as “Delayed”.For whatseemedan eternity we were stuck at the airport and no one came to offer us any explanation.Seven hours later, w
12、hen all the passengers finallygot on board the plane, we were told that we had tokeep on waiting for anotherhourdue tothe bad weather!If we had been informed earlier, we would have chosen to stay in the waiting room.What was worse,upon my arrival, I found mycheck-in luggage which was newly bought ou
13、t of shape, and its handle was broken!Im looking forward to an explanation about this unpleasant experience andI strongly suggestthat your company do something toprovide quality service to the passengers.Sincerely yours,Li Hua范文五 电影院投诉假定你是李华,几天前你去影院看电影。在观影过程中，你发现了一些问题，请你用英语给影院理写一封信反映如下情况并请及时整改。1.广告太
14、多；2.影片音质不好；3.出口标志不清晰。注意:1.词数 80左右（开头和结尾已给出,不计人总词数)；2.可以适当增加细节，以使行文连贯。参考词汇：出口标志 the EXIT signsDear Manager,I am Li Hua. I went to your cinema to see a filmthe other day.The film was good but I didnt enjoy it because there were some problems in the cinema.First, the filmwas delayedas there were so man
15、y advertisements at the beginning. It wasrather annoying. Second, the sound of the movie was so unclear thatl hardly bore it. Third, the EXIT signs couldnt be seen clearly,which presented potential safety hazards .And if something terrible should happen, it would be difficult for people to get out quickly.Im disappointed with my experience in your cinema. Im writing the letterin the hope that you can consider these problems and make some improvements.Yours faithfully,Li Hua学科网（北京）股份有限公司