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1、What Sherry does at her job is set goals and standards and develop rules and procedures. Which function of management does Sherry specialize in?. a. Planning * b. organizing * c. motivating * d. leading * e. staffing * Answer A* Which basic function of management includes setting standards such as s
2、ales quotas and quality standards? * A. planning * B. organizing * C. Motivating * D. Controlling * D. Controlling* The process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety and fairness concerns is* A. Labor Relations * b.
3、Human Resource Management* c. Industrial Psychology * d. Organizational Behavior* B Human Resource Management* Who are authorized to direct the work of subordinates?* a. Line managers * b. Staff managers * c. Leaders * d. Advisory board members * e. All of the above * a. Line managers* Which of the
4、following refers to the tendency of firms to extend their sales, ownership and/or manufacturing to new markets abroad. * a. expansion* b. globalization * c. market development * d. export growth * e. diversification * B. globalization* Which of the following term refers to the knowledge, education t
5、raining, skills and expertise of a firms workers? * a. intangible assets * b. human resources * c. human capital * d. knowledge assets * e. intellectual property * C. human capital* The term used to refer to a companys plan for how it will match its internal strengths and weaknesses with its externa
6、l opportunities and threats in order to maintain a competitive advantage is a. strategic plan * b. SWOT analysis * c. benchmark study * d. marketing plan * A. strategic plan* Which of the following is the term that refers to the standards someone uses to decide what his or her conduct should be. a.
7、autonomy * b. morals * c. culture * d. ethics* e. responsibility * D. ethics* Autonomy is the right to make decisions, direct the work of others and give orders. True False* FALSE* Staff managers are authorized to direct the work of subordinates and are directly in charge of accomplishing the organi
8、zations basic goals. * True False* FALSE* In the majority of firms, the task of interviewing job candidates is shared between Human Resources and the department doing the hiring. * True False* TRUE* The first step in the strategic management process is* a. define the business and its mission b. perf
9、orm external and internal audits c. translate the mission into strategic goals * d. formulate a strategy * a. define the business and its mission* Which of the following describes what vision statements focus * a. present* b. past * c. future * d. none of the answers are correct * C. future* A _lays
10、 out what a business strives to be while the _lays out what it should be now. * a. vision: mission * b. mission; vision * c. dream; vision * d. goal; accomplishment * a. vision: mission* What is SWOT is an acronym for?* a. success will overcome threats * b. strengths, weaknesses, opportunities, and
11、threats * c. strategic worldwide opportunities terms d. system-wide organizational tactics * B. strengths, weaknesses, opportunities, and threats* S W O T* Which of the following answers the question, how do we get from here to there? * a.mission * b. goal * c. tactic * d. strategy* D. strategy* In
12、the performance improvement efforts of their employers, employees play a minimal role * True False* FalseA general statement of a companys intended direction that evokes emotional feelings in the organizations members A mission statement * True False* False* A vertical integration strategy means tha
13、t the firm will expand by adding new product lines. * True False* False* Stretch is a concept that states that a firms activities must be tailored to its strategy. True False* False The five functions of HRM area. Planning, organizing, staffing, leading and controlling * b. Planning, organizing, sta
14、ffing, leading and communicating * c. Deregulating, planning, organizing, leading and competing * d. Innovating, organizing, leading, competing and planning. * a. Planning, organizing, staffing, leading and controlling* P O S L C* The right to _ defines “Authority”? * a. give orders* b. None of the
15、answers are correct c. make decisions. * d. direct others work. * e. All the answers are correct. * E. All the answers are correct* Which of the following is false? * a. Staff managers have a superior-subordinate relationship with other departments. * b. Line managers have a superior-subordinate rel
16、ationship with their employees. * c. Staff managers have an advisory relationship with other departments. * d. All of the answers are false. * a. Staff managers have a superior-subordinate relationship with other departments.* How does increased technology helps a company?* a. increasing the time it
17、 takes to complete a task * b. increasing the number of employees c. increasing the speed of distribution* d. increasing shipping costs. * C. increasing the speed of distribution* One of the most notable demographic trends in Americas workforce is* A The proportion of women in the work force has fal
18、len dramatically. * b. The labor force is getting younger c. The labor force is becoming more loyal d. The labor force is getting older. * D. The labor force is getting older.* For which of the following jobs is direct observationnotrecommended to collect data used in a job analysis? * receptionist
19、salesperson assembly-line worker accounting clerk engineer * Engineer* The two data collection methods that are frequently used together are* diaries and interviewing * questionnaires and direct observation * interviewing and questionnaires most are used individually * direct observation and intervi
20、ewing* direct observation and interviewingp.91* Which of the following isnotone of the basic activities included in a position analysis questionnaire? * performing skilled activities * operating equipment * being physically active * processing information * all are included in a position analysis qu
21、estionnaire * all are included in a position analysis questionnaire* Which of the following is included in a functional job analysis? * the verbal and language facilities required to perform the task * the extent to which specific instructions are necessary to perform the task * the extent to which
22、reasoning and judgment are required to perform the task * the mathematical ability required to perform the task * all of the answers are correct One uses information from the _ to write a job specification. * job summary * job advertisement * job identification * job description * job description* I
23、f a manager is filling jobs with untrained people, the job specifications may include _. * previous job performance * length of previous service * physical traits * quality of training * physical traitsp.109* What does competency analysis focuses on? * how work is accomplished * what is accomplished
24、 * when work is accomplished * where the work is accomplished * who accomplishes the work * how work is accomplishedp.110* What does traditional job analysis focuses on ?how work is accomplished what is accomplished when work is accomplished where the work is accomplished who accomplishes the work *
25、 what is accomplishedp.110* If a manager bases an employees training, appraisals, and rewards on the skills and competences he or she needs to achieve his or her goals, the manager is using _. * performance management * competency analysis * traditional analysis * functional systems management * per
26、formance management* RC Company emphasizes a desire for detail-oriented, motivated employees with strong social skills. This is part of RCs Companys job _.job specification job analysis job report job description* job specificationp.110* Organizations define competencies in the same way. * True Fals
27、e* Falsep.110* Competency analysis focuses on how the worker meets the jobs objectives or actually accomplishes the work. * True False* Truep.110* Performance management means basing employee training, appraisals, and rewards on the skills and competencies he or she needs to achieve his or her goals
28、. * True False* TrueTypes of Strategies p.36Types of Strategies (contd)* ENDMatching Ch. 1A. HR must take responsibility for clearly defining how management should be treating employees, make sure employees have the mechanisms required to contest unfair practices and represent the interests of emplo
29、yees within the framework of its primary obligation to senior management.B. The five basic functions of management are: Planning , Organizing, Staffing, Leading and Controlling.C. The right to make decisions, to direct the work of others and give ordersD. Assist and advise line managers in accomplis
30、hing basic goals *Authority * Employee Advocacy *Staff Manger *Management Process Answers to Matching Part 1A. Employee AdvocacyB. Management ProcessC. AuthorityD. Staff Manger*Globalization *Human Capitol *Outsourcing *Strategy *Functional ControlMatching Ch.2* A. Any factors that allow an organiza
31、tion to differentiate its product or service from those of its * competitors to increase market share.* B. A more specific and shorter term statement which communicates for a company who they are, * What they do, and where they are headed. * C. The process of assessing progress toward strategic goal
32、s and taking corrective action as needed.* D. The process of identifying and executing the organizations mission, by matching the organizations capabilities with the demands of its environment. * F., Specific courses of action the company pursues to achieve its aims. *strategy *mission *competitive advantage* *strategic control*strategic management* .A.*competitive advantage B. *missionC. *strategic control D. *strategic managemente. *strategy