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1、Unit 3Listening&Speaking L Lead-in)essential(2)greet(3)foresee(4)reception(5)receptionist I)Listening ComprehensionA.(1)take.around(2)Marketing(3)interested(4)fruitful(5)impressedLanguage in Use 1.Would you liketake you around 2.stop byfinds China more and more confident 3.is impressed withB.(possib
2、le answers)(1)welcoming(2)green plants(3)water(4)coffee(5)snacks(6)smiling(7)eye contactIIL Speaking A.Welcome to CDE Company(1)I want to share with you our business,history and valuesIt sets the standard for online shopping experience(2)Since then,it has grown bigger and biggerWe put the customer f
3、irst B.(possible answers)Our company was founded in 1995 by Zhang Xin(1)We want to become the most trusted company in the worldWe value customer first and cooperation the most.ReadingLanguage in Use 1.It is known that China is a peace-loving countrywent above and beyond the expectations and won meda
4、ls 2.wowed the worldeven though China was not rich 3.Whenever you are in troubleExercises A.l.C 2.C 3.B 4.C 5.AB.1.The first impression a visitor has on your company comes from the reception.2.The receptionist is the most important employee to receive visitors.3.A good reception area is clean and we
5、ll-lit with comfortable seats.There may also be some green plants and refreshments.4.1 am advised to send a thank-you card or a small gift to your visitors.5.Yes,because it will probably turn a visitor into a customer.C.1.in case 2.Appreciate 3.make a difference 4.indicated 5.turns into 6.hung up7.i
6、mpressive 8.Ignored 9.attentive 10.go above and beyond The Story of ChinaLanguage in Use 1.account for about 49%of the Chinese populationis expected to expand by 7%this year 2.If you want to stand out in the fierce competitionrange from 200 yuan to 2,000 yuan 3.used to be known as the Factory of the
7、 WorldExercises A.2.D 3.J 4.G 5.A 6.C 7.E 8.B 9.F 10.H B.1.A 2.B 3.A 4.A 5.B Grammar限定性定语从句先行词为人，用 that,who,whom来引导定语从句。A.1.C 2.A 3.B 4.A 5.A1.who/that 2.whom/that 3.who/that 4.who/that 5.who/that 先行词为物，用 that,which来引导定语从句。A.l.B 2.A 3.A 4.C 5.A B.1.which/that 2.which/that 3.which/that 4.which/that 5
8、.which/that 先行词为时间、地点、原因（reason）并且在定语从句中做状语，分别用 when,where,why 来引导定语从句。A.1.B 2.D 3.D 4.C 5.C B.when 2.who/that 3.where 4.why 5.when 先行词为人或物，在定语从句中做定语，用 whose引导定语从句。A.l.B 2.C 3.D 4.A 5.AB.1.whose 2.when 3.whose 4.whose 5.which非限定性定语从句 A.l.D 2.B 3.D 4.A 5.C WritingA.l.T 2.F 3.F(far reference)Dear Mr.S
9、mith,I am writing to thank you for helping me a lot during my internship in CDE Company this June.I worked as a receptionist at that time.Your help makes me more confident in myself.Before the internship,I had no idea of how to be a good receptionist,so I was very nervous at the beginning.You told me that a good receptionist should be friendly,attentive and good at making the reception area inviting and welcoming.I followed your suggestions,which greatly improved my performance in receiving visitors.My gratitude to you always lasts.Wish you all the best.Sincerely yours,Li Hua