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1、Total Quality ManagementContentsIntroductionDefinition of QualityHistorical Perspective of TQMTQM PhilosophyTQM Basic PrinciplesContentsIntroduction to Critical Success Factors ISO 9000Fundamentals of Quality ApproachesConclusionAnalysis of QualityIntroductionThis PPT provides with an overview on va
2、rious aspectsof Total Quality Management(TQM)IroductionFeigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term TQM.However,the prominent quality gurus such as Deming,Juran and Crosby were those who have shaped the dimensions,practices and mechanisms which underpi
3、n the concept although none of them actually uses the term.(Dale et.al,1994)费根鲍姆 石川馨 戴明 朱兰 克罗斯比underpin 巩固，支持ItroductionIn todays globalize economy,competition is becoming ever more intense.Many companies are trying very hard not only to satisfy their customers needs but where possible exceed them.T
4、his can only be achieved through cost reduction,improvement in product performance,increased customer satisfaction and a constant effort toward world class organizations.In order to survive and grow in the future,it is essential that they deliver high quality goods and services.Those that can delive
5、r quality are the ones that will prosper in the next century.Definition of Qualityquality is the totality of features and characteristics of a product or service that bear on its ability to satisfy implied or stated needs Although there are many ways to define quality,there is a worldwide acceptable
6、 definition stated in ANSI/ASQ Standard A-3 1987,where:Quite a number of defintions can be found the extent literature.It is not an easy task definiting the term.Historical Perspective of TQMQuality Inspection Quality Control Quality AssuranceTotal Quality ManagementThe historical evolution of TQM h
7、as taken place in 4 stages,namely:Sub titleTQMTQM(1980)QA(1950)QC(1924)QI(1901)Historical Perspective of TQMFollowing World War,the quality of products produced in the United States declined as manufacturers tried to keep up with the demand for non-military goods that had not been produced during the war.It was during this period that the development of TQM took place with the contributions of various American experts who developed theories and practical techniques for improving quality.the pioneers were W.Edwards Deming,Joseph M.Juran,Armand V.Feigenbaum,and Philip Crosby.