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1、平衡计分卡平衡计分卡-AMT-AMT 学习与成长学习与成长 -雇员满意度 -团队精神 -信息利用程度 财务财务-成本最优使命使命愿景愿景战略战略 客户客户 -客户满意度 内部运营流程内部运营流程-有效的内部控制-有效的供应商管理-综合利用多种获得资源的途径-流程不断改进平衡记分卡的目标与衡量方法Streamlined ProcessesData Source:LPISAcquisition ProcessData Source:LPISGood Corporate Citizenship throughPurchasingData Source:Local goals as negotiate
2、dwith cognizant DOE officeCore:Number of critical processes reengineered/redesigned.or re-validatedOptional:%purchase action utilization of ElectronicCommerceCore:Average cycle time(exception:ProcurementCard)Optional:Average cycle time($100,000)Core:%of economic and social diversity andlocal partici
3、pation program goals achieved,including:SB and SDB Goals Regional/Local Outreach/Support Good Neighbor Program A-15 Two annually20 days cycle time(CAPS)Specific negotiations with local DOEOfficeINTERNAL BUSINESS PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET LEARNING AND GROWTH-Employee Satisfaction-
4、Employee Alignment-Information AvailabilityLEARNING AND GROWTH PERSPECTIVEA-21Employee SatisfactionData Source:Employee Climate SurveyAlso,documented results from formal Baldrige,Presidential or Energy QualityAward Self-Assessments and Site VisitEvaluationsEmployee AlignmentData Source:Employee Perf
5、ormanceAppraisals and Local Purchasing Information Systems as appropriateInformation AvailabilityLocal Purchasing Information Systemsas appropriate LEARNING AND GROWTH PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET Core:Employee Satisfaction IndexEmployee Satisfaction Index includes datafrom employee
6、 survey,focus groups,absenteeism,and voluntary terminationsCore:Employee Alignment%of employeeswhose actual performance is aligned with Key Success FactorsCore:Information Availability MeasureThis is a measure of useful information(e.g.,policies,procedures,operationalreports)available to employees (
7、Appropriate targets will be negotiated between the Cognizant DOE Contracting Officer and the contractor purchasing organization.)90%aligned90%of work groups have the datathey need to do their jobs A-22 FINANCIAL-Optimum Cost Efficiency of Purchasing OperationsFINANCIAL PERSPECTIVEA-27Optimum Cost Ef
8、ficiency ofPurchasing Operations Data Source:Local Purchasing Information Systems.Core:Cost to Spend Ratio:Purchasing Operationsoperating costs(labor plus overhead)dividedby purchasing obligations A-28FINANCIAL PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET(Appropriate targets will be negotiatedbetween the Cognizant DOE ContractingOfficer and the contractor purchasingorganizational)结束语结束语谢谢大家聆听！谢谢大家聆听！14