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1、PPT模板下载：/moban/行业PPT模板：/hangye/节日PPT模板：/jieri/PPT素材下载：/sucai/PPT背景图片：/beijing/PPT图表下载：/tubiao/优秀PPT下载：/xiazai/PPT教程：/powerpoint/Word教程：/word/Excel教程：/excel/资料下载：/ziliao/PPT课件下载：/kejian/范文下载：/fanwen/试卷下载：/shiti/教案下载：/jiaoan/字体下载：/ziti/任务1结账服务概述项目八 结账和送客服务Project 8 Check-out&See off guests任务1 结账服务概述Ta
2、sk 1:Check-out Service Overview01/实用场景对话 Practical conversation结账工作流程与服务标准 Procedures and standards of handling payment02/一、结账工作流程与服务标准 Procedures and standards of handling payment Procedures and standards of handling payment通常，上菜完毕后即可做结账准备。结账分为三个步骤分别为结账准备、结账分为三个步骤分别为结账准备、递送账单和处理付款。具体如下图所示：递送账单和处理付款
3、。具体如下图所示：一、结账工作流程与服务标准 Procedures and standards of handling payment Procedures and standards of handling payment（一）结账准备（一）结账准备 Preparing the bill Preparing the bill（1 1）给给客客人人上上完完菜菜后后，餐餐厅厅服服务务员员要要到到收收银银台台核核对对账账单单。当当客客人人要要求求结结账账时时，请请客客人人稍稍后后，立立即即去去收收银银台取账单。台取账单。After After serving serving all all the
4、 the dishes,dishes,the the waiter waiter should should check check the the bill bill at at the the cashiers cashiers desk.desk.And And waiting for guest to check out.waiting for guest to check out.（2 2）将将账账单单放放入入账账单单夹夹内内，并并确确保保账账单单夹夹打打开开时时，账单正面朝客人，准备好结账用笔。账单正面朝客人，准备好结账用笔。Put Put the the bill bill in
5、to into the the check check book book(bill(bill folder)folder)with with a a pan,pan,and and make make sure sure the the front front of of the the bill bill facing to the guest.facing to the guest.一、结账工作流程与服务标准 Procedures and standards of handling payment Procedures and standards of handling payment（
6、二）递送账单（二）递送账单 Deliver the bill Deliver the bill走到客人右侧，打开账单夹，右手持账单夹上端、左手托账单夹下端，递送至客人面前，请客人看账单，注意不要让其他客人看到，并说：“先生/女士，这是您的账单，请您过目。”Walk to the right side of the guest,open the bill folder,hold the bill in the right hand,hold the bottom of the bill on the left hand,and deliver it to the guest and say:”E
7、xcuse me Sir/Madam.This is your bill,please.”（三）处理付款（三）处理付款 Handling payment Handling payment一、结账工作流程与服务标准 Procedures and standards of handling payment Procedures and standards of handling payment从客人处接过收现金或信用卡送至收银台，找零或还卡后礼貌致谢。Receive cash or card from the guest and send it to the cashier.Give the ch
8、anges or changes back to the guest.手机支付（支付宝、微信扫码）Alipay and Wechat pay二、实用场景对话 Practical conversation分开结账（W:Waiter,G:GuestW:Waiter,G:Guest）G:Excuse me,we are finished here.Could you bring us the bill,please?G:Excuse me,we are finished here.Could you bring us the bill,please?打扰一下，我们已经吃完了。请把账单拿过来好吗？打扰
9、一下，我们已经吃完了。请把账单拿过来好吗？W:Please wait a moment while I bring the bill.(After a while)Sure.Here you are.W:Please wait a moment while I bring the bill.(After a while)Sure.Here you are.请稍等，我现在去拿。（过了一会儿）好的，这是您的账单。请稍等，我现在去拿。（过了一会儿）好的，这是您的账单。G:How much is it in all?G:How much is it in all?一共多少钱？一共多少钱？W:280 Y
10、uan in all.It includes a 10%surcharge.W:280 Yuan in all.It includes a 10%surcharge.一共是一共是280280元，其中包含了元，其中包含了10%10%的服务费。的服务费。G:Fine.But we would like to pay separately.Would you take care of that?G:Fine.But we would like to pay separately.Would you take care of that?好的。但是我们想要分开付账。你可以帮我们弄吗？好的。但是我们想要分
11、开付账。你可以帮我们弄吗？W:No problem.Well,Ill bring separate bills in a minute.W:No problem.Well,Ill bring separate bills in a minute.没问题。嗯，我待会儿会把你们每个人的账单送过来。没问题。嗯，我待会儿会把你们每个人的账单送过来。G:Ok.By the way,should we just leave the tip on the table?G:Ok.By the way,should we just leave the tip on the table?好的。顺便说一下，我们把消费留在桌上就可以了吗？好的。顺便说一下，我们把消费留在桌上就可以了吗？W:Thank you for your kindness,but we dont receive tips.W:Thank you for your kindness,but we dont receive tips.感谢您的关照，不过我们不收小费。感谢您的关照，不过我们不收小费。任务作业 Project assignments 依据设定情境，以小组为单位，完成结账服务。感谢您的观看Thanks