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1、旅游英语旅游英语Tourism EnglishTourism English Unit 8 Follow-up WorkWritingTask 2Task 1WritingWritingTask 1 Write a reply to the Letter of Complaint in Reading B.Suggested Answer:Dear Mr. Smith, Thank you for your letter and I am very sorry to know about your unpleasant experience. We understand your compla
2、int, and we do have looked into the matter mentioned in your letter. For your sleepless night in the hotel, we feel sorry to hear that. However, your tour was booked two months ago and the construction of the neighboring site has not begun yet. We have tried to change another hotel for you. However,
3、 since your stay was in peak season and the neighboring hotels are all booked, the changing of the hotel is impossible. Hope for your understanding.WritingTask 1 (continued) As for your complaint to the tour guide, after investigation, it is proved to be true and we feel terribly sorry about that. S
4、he will be punished and fined for what she has done. Also, in order to compensate your loss, we will refund you what you have paid for the incense, which amounts to 800 Yuan. Would you please kindly offer us your bank accounts for us to transfer the amount to you? We are looking forward to your repl
5、y. We hope to serve you next time and welcome to China again. Sincerely yours, Zhang HuaWritingTask 2 Write a summary in no less than 80 words based on the results of a travel agencys feedback investigation shown below. Your summary should include the following aspects.Suggested Answer: Summary of Q
6、uestionnaire Results We had 50 completed questionnaires returned to us from our customers. Generally speaking, our customers are satisfied with the service of our tour guide, itinerary, driver, and entertainment. In fact, the majority of the customers think our entertainment arrangement is excellent
7、. However, nobody thinks our shopping arrangement, accommodation, and food and beverage service are excellent. WritingTask 2 (continued)And our customers are especially dissatisfied with our food and beverage service and most of them think it is poor. Thus we need to make better use of our entertainment and pay more efforts to improve our shopping service, accommodation and especially our food and beverage service.