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1、Hygiene，Grooming and Etiquette卫生、仪容仪表和礼仪知识卫生、仪容仪表和礼仪知识1Contents 课程内容Hair&Face 头发&面容Uniform 制服Finger Nails 指甲Hygiene 卫生知识Etiquette 礼仪举止2Hair&Face 头发&面容（1）Male 男士lShort hair 男士剪短发lSideburns short 鬓角剃短lClean hair with mousse 头发需干净并抹上摩丝lFace shaved(no moustache/beard)男士剃须(无胡子)3Hair&Face 头发&面容（2）Female 女
2、士lWell combed&tidy hair 头发应梳理整齐lLong hair tied with black hairnet 长发需用黑网兜轧起lHair not covering face/eyebrows 头发不得遮住脸/眉毛lLight makeup(natural color)女士化淡妆(自然色彩)4Uniform 制服（1）Ironed well 熨烫平整Fit well 合身Worn properly 正确着装Jacket/Blouse/Shirt/Cuffs buttoned 夹克/短衫/衬衫/衣袖钮扣扣齐Tie/Bow tight 领带/领结扣紧Shirt/Blouse
3、tucked in 衬衫/短衫无外露Name Badge in the right place 名牌佩带正确方位Not wearing others name badge 不佩带他人名牌No dangling personal jewelry on neck/wrist/locker keys from trousers 头颈/手腕上不挂私人饰物/更衣箱钥匙不挂在裤上5Uniform 制服（2）Black socks for male 男士着黑色短袜Socks cleaned 短袜洁净Wearing uniform shoes only 只许穿酒店制服鞋Shoes polished and i
4、n good condition 鞋子擦亮，完好无损No excessive jewelry/accessories(bracelets/rings/rubber band/string)无多余珠宝首饰佩件(手链/戒指/橡皮筋/绳子)Skin tone stockings for female 女士穿着肉色长袜6Short and well trimmed 剪短并修剪整齐Clean 干净Clear nail polish 无色指甲油No nail polish for F&B staff 餐饮部员工不得涂指甲油Finger Nails 指甲7Hygiene 卫生知识Take a bath/sh
5、owing daily and use deodorant.每天需沐浴Brush your teeth after each meal.饭后刷牙Do not use strong perfumes.不要用味道太浓的香水Wash hands regularly after washroom use如厕后洗手8Etiquette 礼仪举止（1）Facial Expression 面部表情Alert or observant 警觉或善于观察Smile when talking 交谈时面带微笑Greeting colleagues 与同事打招Eye contact 保持目光接触9Etiquette 礼
6、仪举止（2）Body Language 身体语言Not picking ears/nose 不挖耳朵/鼻孔Not scratching hair/head 不搔头Not yawning without covering with hands 打哈欠用手遮掩Not sneezing without covering with hands 打喷嚏用手遮掩No spitting 不随地吐痰No slouching 不懒散地站，走，坐10Etiquette 礼仪举止（2）Body Language 身体语言Not putting hands in pockets 不将手插在口袋内Not holding
7、 hands while walking 走路时不互相牵手Not dragging feet 不拖着脚步走No head lowered while walking 走路时不低头No arms crossed 不交叉手臂Not shaking legs 不摇摆腿No legs wide apart while seated 坐时不将两将腿分开Not speaking loudly in public areas 不在公共区域内大声喧哗11Etiquette 礼仪举止（3）Speech,Tone and Voice 语音、语调与措辞Speak slowly enough to be understood 语速适中Speak clearly and distinctly 口齿清晰Speak loud enough to be heard 声音洪亮With pleasing tone 语调适中Choose vocabulary 选择合适的词汇Free of abrasive language 远离粗鲁的语言12