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1、旅游英语Unit One Welcome the Guests at AirportPart DialoguesDialogueWords&Phrasespleasant pleznt adj.令人愉快的，舒适的wave weiv v.挥动count kaunt v.计算，点数luggage lid n.行李；皮箱porter p:t n.门房；守门人；服务员；行李搬运工Notes1 excuse me：请原谅，对不起。这里的“对不起”是客套语，常用于要走开或插话等情形。excuse me与I am sorry 要加以区别，后者常用于因确已犯了某种过失而表示歉意或者表示同情。2 Wang Ni
2、ng counts the number in her mind.王宁在心里默点人数。王宁这么做是因为用手指点人数是不礼貌的。Dialogue IIWords&Phrasescarousel ,krsel n.行李传送带baggage bid n.行李claim kleim n.认领v.（据权利）提出要求/索取representative ,reprizenttiv n.代表compensation kmpensein n.补偿物，赔偿金buck bk n.责任locate lukeit v.找到的位置description diskripn n.描述，叙述reimburse ,ri:imb:
3、s v.偿还，退款estimate estimeit v.评定，估计process pruses v.处理Notes1 luggage和baggage（美国英语）一样，意为“行李”，luggage是一个不可数名词。如果要表示一件行李，英语的表达形式是“a piece of luggage”。Part Reading About Tourism and TravelHow to Receive Foreign GuestsWords&Phrasesreserve riz:v v.预定，保留air-conditioned adj.备有空调装置的private praivit adj.私人的toil
4、et tilit n.厕所，卫生间casual kul adj.随便的，非正式的particularly ptikjulli adv.特别地convenient knvi:nint adj.方便的address dres v.称呼某人tidy taidi adj.整齐的，精简的presence prezns n.出席在场alert l:t adj.警觉的，灵敏的encounter inkaunt v.遇到，遭遇be equipped with 装备in person 亲自right away 立刻，马上get down to business 谈正经事as for 至于be neither h
5、umble nor pushy 不卑不亢keep ones promise 遵守诺言Notes 1 be equipped with=be supplied with。例如：The building was equipped with elevators.那幢建筑配有电梯。2 as for sb/sth：with regard to sb/sth。例如：As for the hotel,it was very uncomfortable and miles away from the sea.至于旅馆，非常不舒服，并且距离海边好几里远。3 make sure：确定。例如：To make sur
6、e that he was at home,I called him up in advance.为了确定他在家，我事先打电话给他。Welcome SpeechWords&Phrasesaccompany kmpni v.陪伴，陪同request rikwest n.请求,需要v.要求，请求remind rimaind v.提醒；使想起punctual pktjul adj.准时的，守时的mineral minrl n.矿物;苏打水adj.矿物的；矿质的belongings biliz n.财产,所有物handbag hndbg n.手提包passport p:sp:t n.护照tap wat
7、er 自来水Notes1 accompany：to be or go with as a companion，意为“陪伴，陪同，作为同伴相处或同行”。例如：She accompanied me to the doctors.她陪我去看了医生。Please accompany me on the trip to my hometown.请陪我去故乡走一走。2 remind sb of sth:使某人想起某事。例如：This story reminds me of my childhood.这个故事让我想起了我的童年。Part Useful Expressions1.Ladies and gent
8、lemen,on behalf of International Travel Service of China,Iwould like to extend our warmest welcome to you.亲爱的女士们、先生们，我谨代表我们中国国际旅行社向大家表示热烈欢迎。2.During your stay in this city,Mr.Zhang and I will be at your disposal.大家在此地期间，张先生和我会一直陪同大家。3.It takes about 40 minutes drive to get there.到那儿大约有40分钟的车程。4.I ho
9、pe you will enjoy your stay here.希望您会喜欢这儿。5.Please allow me to introduce myself.请允许我作自我介绍。6.We will do everything to make your visit a pleasant experience.我们会尽一切努力让大家有一个愉快的旅程。7.My job is to smooth your way,care for your welfare,try my best to answeryour questions and be a good guide.我的职责是让你们的旅途更顺利，心
10、情更舒畅，我会尽力解决大家的问题，做一个合格的导游。Part ExerciseUnit Two Guidelines for the ItineraryPart DialoguesDialogueWords&Phrasesitinerary aitinrri n.旅程，旅行计划trip trip n.旅行spare sp v.节约adj.多余的，备用的performance pf:mns vi.观光，游览physically fizik()li adv.身体上地，体能上地Notes 1 句中“talk about”是固定搭配，意思是“谈论、讨论”。例如：We are talking about
11、 the work plan.我们正在讨论工作计划。2 itinerary：旅程，旅行日程，旅行计划表。例如：We received a copy of the itinerary before we came.我们来之前曾收到一份贵社的旅行安排表。3 句中“hardlyat all”表示“几乎没有”。例如：I hardly have any time at all to finish the task.我几乎没有时间去完成这项任务。4 Everything must be well planned and everything must be made right.一切都要安排妥当，不能出差
12、错。此句较为简练，可作为经典句型来记忆。5 句中“go over”是固定搭配，意思是“重温，复习，仔细检查”。6 physically：身体上地，体能上地。例如：Everybody in this group is physically fit.旅游团每个成员身体都很健康。The male is physically stronger than the female.男性比女性身体强壮。Woman is physically but not mentally weaker than man.女子在体力上而不是智力上比男子弱。7 句中“as strong as a horse”是习惯用语，意思是
13、“体壮如牛”。但是应注意是用“horse”,而不是用“bull”。例如：John is as strong as a horse.约翰体壮如牛。8 此句“My pleasure”相当于“You are welcome”，意思为“不用谢，不用客气”。例如：A：Thank you for your help!A：感谢您的帮助！B：My pleasure.B：不用客气。Dialogue IIWords&Phrasesindoor ind:adj.室内的handicrafthndikr:ft n.手工艺品souvenir su:vni n.纪念品valuables vljublz n.贵重物品jade
14、 deid n.玉石bracelet breislit n.手镯bargain b:gin n.便宜货v.议价Notes1 We can go to an indoor shopping center.Its weather-protected.我们可以去室内购物中心，它不会受到天气的影响。indoor 意为“室内的”。例如：an indoor swimming pool 室内游泳池与“indoor”相反的是“outdoor”，意为“室外的”。例如：outdoor sports 室外运动weather-protected 意为“风雨防护的，不受天气影响的”。例如：All vacant buil
15、dings shall be properly weather-protecte to prevent deteriorationof the exterior and interior of the building.所有闲置的建筑都应该适当地进行风雨防护以避免建筑外部及部的老化。2 bargain hunting：搜寻便宜货。例如：If you want to go bargain hunting,you had better keep your eyes open for the flea market on Saturday.如果你想寻找便宜货的话，你最好留意一下周六的跳蚤市场。bar
16、gain hunter 到处搜寻便宜货的人Part Reading About Tourism and TravelTour GuidesWords&Phrasescontribute kntribju:t v.贡献，提供package tour 包办旅游refer to 指称accredit kredit v.鉴定为合格assign sain v.委任interpretation in,t:pritein n.解释，翻译，口译relevant relivnt adj.相关的docent dusnt n.（博物馆、美术馆等）讲解员interpreter int:prit n.讲解员，景点导游v
17、ary vri v.改变，变更spot guide 景点导游escort isk:t n.陪同者，护送者Notes1 A tour guide refers to a person who is officially accredited by the tourismauthority and assigned by a travel agency,and who offers guiding,interpretation and other relevant service for tourists.导游是指已正式获得旅游局认可并接受旅行社委派，向游客提供向导、翻译他相关旅游服务的人员。本句
18、中有两个由who引导的定语从句，都是用来修饰限定“a person”的。2 Western tour guides have a variety of terms like local guides,city guides,and step-on guides in the industry.西方业内人士对导游有着不同的称呼，如地方陪同导游、城市观光导游和各站导游。句中“a variety of”意为“许多”。Guidelines for Successful Tour Itinerary PlanningWords&Phrasesmatch mt v.相称，匹配purchase p:ts v
19、.购买amend mend v.修正，改进target t:it n.目标，对象identify aidentifai v.识别，鉴别extreme ikstri:m n.极端motorcoach mutkut n.汽车lavatory lvtri n.厕所，盥洗室snack snk v.吃小吃（快餐）n.小吃，快餐stretch stret v.伸展，舒展board b:d v.搭乘（船、飞机、火车、汽车等）deboard dib:d v.下车，下船routing ru:ti n.行程安排，路线选择route ru:t n.路线，路程highway haiwei n.公路，大路scenic
20、si:nik adj.景色优美的byway baiwei n.小道facility fsiliti n.设备，器材freshen fren v.（使）精神饱满specialty spelti n.特色产品，特色菜，特色小吃attraction trkn n.吸引力，吸引物handicapped hndikpt n.残疾人overburden uvb:dn v.使负担过重typically tipikli adv.典型地，代表性地circumstance s:kmstns n.情况，情形exception iksepn n.例外adventure dvent n.冒险，冒险的经历energeti
21、c endetik adj.精力充沛的，充满活力的alternative:lt:ntiv n.替代物，供选择的东西extended ikstendid adj.延长的；继续的；持久的adequate dikwit adj.充足的，足够的available veilbl adj.可利用的，能得到的lodging ldi n.住所consistent knsistnt adj.一致的，符合的Notes1 Match the energy level of the itinerary to the market that will most likelypurchase the tour.使旅游线路
22、所需的体能水平与最有可能购买此种旅游产品的市场相匹配。match sth.to/with sth 意为“使某一物与另一物相匹配、相调和”。例如：match your spending to your income 要让你的花费和收入相匹配2 in the case of:在的情形下，在的场合下。例如：In the case of an outbreak of pandemic flu,large majority ofAmericans arewilling to make major changes in their lives.在爆发全国性流感的情况下，大多数美国人愿意在生活方式上做出重大
23、改变。3 Routing(the streets,highways,and scenic byways followed)must be notonly as interesting and scenic as possible but also as efficient as possible.行程安排（沿途经过的街道、公路以及景观小道）要尽量让人感到有趣且景色优美，同时还要尽量高效。as as possible 意为“尽可能”。例如：Come as soon as possible.尽快过来。Read as many books as possible.尽可能多读书。scenic是一个形容
24、词，它对应的名词是scenery，是不可数名词，意为“景色”、“风景”。相关的用法有a scenic spot（景点）。例如：We have time to admire the beautiful scenery of the English lakes.我们有时间欣赏英国湖泊的美景。4 freshen up：使精神饱满，梳洗一番。例如：She freshened up after the tennis game.网球比赛结束后，她去梳洗了一番。5 Typically,a day should not exceed 12 hours under any circumstances,inclu
25、ding the span of time between breakfast and post-dinner entertainment.一般来说，在任何情况下，一天活动安排的时间跨度不应该超过十二小时，包括早餐开始到饭后娱乐的这段时间。circumstance 表示“情况”时，多用作复数，常用短语有：under/in the circumstances:在此情况下，既然这样。例如：They shouldnt be to blame under the circumstance.在这种情况下，不应该责备他们。under/in no circumstance：无论如何都不，决不。例如：Unde
26、r no circumstance will I give up the plan.无论如何我都不放弃这个计划。span of time：时间跨度。span 在这里的意思是“期间”。例如：They have settled here for a long span of time.他们在这儿定居很长一段时间了。6 available 在这里指“可利用的”。例如:The swimming pool is available only in summer.这个游泳池只在夏天开放。This film ticket is no longer available.这张电影票不再有效。此外，availab
27、le还有“有空的”的意思。例如：Do you have a room available?你们有空房间吗？Im available on Tuesday or Thursday.我周二或周四有空。7 be consistent with：一致，符合。例如：Your conduct is not consistent with what you say.你的言行不一致。Part Useful Expressions1.The morning is a bit tight but the afternoon will be relaxing.早晨行程有点赶，但是下午会很放松。2.If there
28、should be any changes,please let me know in advance.如果有任何改变，请提前通知我。3.That sounds very attractive.那个听上去很诱人。4.Its all up to you.都由你决定。5.Im looking forward to it.我很期待。6.But shall I confirm it to make sure that everything is perfect?可以让我再确定一下是否万事俱备了吗？7.This itinerary is more flexible and the cost is low
29、.这个路线更加轻松并且消费更低。8.Circumstances alter cases.突发事件改变了行程。9.I absolutely agree with you about the itinerary.对于您的行程安排我完全同意。10.Thank you very much for such a full and interesting itinerary.对于这样一个圆满有趣的旅程，我非常感谢。Part ExerciseUnit Three Check-inPart DialoguesDialogueWords&Phrasesreceptionist risepnist n.接待员bo
30、ok buk v.登记，预订check tek n.检查支票 v.检查，核对registration ,redistrein n.登记，注册，记录keyboard ki:b:d n.键盘passport p:sp:t n.护照fill out 填写nationality ,nnliti n.国籍occupation ,kjupein n.职业signature signit n.签名skip skip v.省略，跳过departure dip:t n.离开issue isju:v.发行bellboy belbi n.侍者，行李员Notesbook：登记，预订。例如：You will have
31、to book early if you want to see that fashion show.你要想看那场时装表演的话，就得早点订座位。check 为动词，意为“检查，核对”。例如：I will check the arrival list.我要核对一下来客名单。arrival list 指预定当天到达住店的客人名单。没有预订的客人称作“a walkin guest”。check in 意为办理登机或旅馆投宿手续，是要给客人填写入住表格，内容包括姓名、性别、国籍、居住地、身份证（外国人护照）号码、联络电话、入住日期和天数等。check out 意为“结账退房，检查，查看”。例如：I f
32、orgot to take my luggage after I checked out.Fortunately,the receptionist kept it safe for me.在结账退房之后，我忘记拿行李了，幸亏接待员帮我保管完好。After the mechanic checked out the battery,he told me I needed to buy a new one.在修理工检查完电池以后，他说我需要买个新的。When is the check-out time?何时需要退房？PC即 personal computer。Yes,we do have a res
33、ervation for you.是的，我们的确有您的预订。“do”在此表示强调，用于句中无其他助动词时，以强调动词的肯定语气。例如：He did go to the business center for fax service.他的确去过商务中心发传真。Please make sure you have it with you at all times.请务必随时带着它。make sure：弄清楚，确定。例如：Have you made sure that the train has not yet left?你确定火车还没开吗？Make sure to turn off the comp
34、uter before you go out.出去之前务必关掉电脑。sign：签名，做标记。例如：Please sign on the bottom right-hand corner.请在右下角签字。She signed her name on the document.她在文件上签了名。Arsenal have just signed a new striker.阿森纳队刚签下了一名新前锋。bellboy：行李员。例如：The bellboy will take the luggage up to the rooms later.稍后行李员会将行李送到你们的房间里。bellman、bell
35、hop、porter、pageboy 都是“行李员”的意思。Dialogue Words&Phrasesreservation ,rezvein n.保留，预订，预约single room 单人间fill in 填表Notes1 confirm your date of departure：确定启程日期。date of 意为“日期”。例如：estimated date of departure 估计开航日期date of commencement 始运日期date of arrival 到达日期You forget to write down the date of your departur
36、e.您忘了写离店日期。Part Reading About Tourismand TravelHotelsWords&Phrasesprovide prvaid v.供给，提供accommodation ,kmdein n.住宿entertainment entteinmnt n.娱乐in addition 除外，还adapt dpt v.使适应stratum streitm n.地层，阶层divide into 分开，分成satisfactory ,stisfktri adj.令人满意的rating reiti n.等级lodge ld n.小屋，小旅馆 v.临时住宿，安顿hostel hs
37、tl n.招待所equip ikwip v.装备，配备；使有能力；使有资格charge t:d v.要价put up 为提供膳宿；投宿，留宿free of charge 免费，不承担费用confirm knf:m v.确定，批准，证实make sure 确保，弄明白laundry l:ndri n.洗衣店，要洗的衣服thereof ,TerRv adv.在其中Notes1 provide：供给，提供。例如：The hotel provides a reservation of tickets for its residents.这家旅馆为旅客提供订票服务。The books will prov
38、ide us with all the information we need.这本书将为我们提供所需要的全部信息。2 accommodation：住处，膳宿。例如：This hospital has a accommodation for 200 patients.这家医院有两百个床位。Hotel accommodation was scarce during the Olympic Games.奥运会期间，旅馆房间很难找。3 entertainment：娱乐，招待。例如：This hotel is famous for its entertainment.这家旅馆以殷勤待客著称。There
39、 are few entertainments in that town.那个镇上几乎没有娱乐设施。Others are dismissed as nothing more than entertainment.有些只不过是被当做娱乐而不予考虑。4 adapt:使适应，改编。例如：This novel has been adapted for radio programme from the Russian original.这部小说已由俄文原著改编成无线电广播节目。She adapted herself quickly to campus life.她很快就适应了大学生活。This mach
40、ine has been specially adapted for underwater use.这机器是为水下使用而特别改装的。5 facilities是facility的复数，意为“设施，设备”。例如：The computerized phone has a callback facility.计算机化的电话有回叫装置。A free bus to the airport is a facility offered only by this hotel.只有这家旅店提供免费去机场的服务。6 equip 主要有以下两种用法：装备，设备。例如：Our laboratory is well eq
41、uipped.我们的实验室装备良好。使有能力，使有资格，赋予。例如：Your training will equip you for your future job.你的训练使得你能够胜任将来的工作。Wang Nings work experience equipped him to deal with all kinds of people.王宁的工作经验使他能够与各种各样的人打交道。7 charge:要价。例如：As long as you have paid in advance we wont charge you for delivery.只要你先付款，我们就不收你送货费。That
42、seaside hotel charges exorbitant prices during the summer holidays.那家海滨旅馆在夏天休假期间漫天要价。8 put(sb.)up:为某人提供膳宿。例如：We can put you up in the spare room.我们安排你在多余的房间里就寝。We will put up at a hotel with friends for the night.我们将在旅馆和朋友们住一起。9 confirm:确定，批准，证实。例如The news confirmed my resolution.这消息坚定了我的决心。He looke
43、d around to confirm that he was alone.他四处张望，确定周围没人。10 make sure:确保，弄明白（查明白）。make sure 主要有以下几种用法：make sure+宾语从句。例如：Make sure that you put down every word she says.确保要记下她说的每一个字。make sure+of/about。例如：I try to make sure of the problem.我想把这个问题弄明白。make sure+what/how/whento do sth。例如：Make sure the central
44、heating is off.集中供暖设备一定要关掉。11 laundry:洗衣店，要洗的衣服。例如：Has the laundry come back yet?洗的衣服送回来了吗？When does the wash come back from the laundry?送到洗衣店的衣服什么时候取回来？Washing machines take the drudgery out of laundry.洗衣机把繁重的洗衣工作带出了洗衣房。12 thereof:在其中。例如：All citizens of the country are ruled by the laws thereof.这个国
45、家所有的公民都受到其法律的约束。13 European plan:the room fees not including dinner fees,tax and servicecharge.欧式收费制：房费不包括餐费、税金和服务费。14 American plan:the room fees including the dinner fees and half pension;the breakfast is fixed and either lunch or supper.美式收费制：分为房租包餐费和半包餐费，即早餐固定，午餐和晚餐任选其一。Checking OutWords&Phrases
46、reservation ,rezvein n.预约，预订；保留deposit dipzit n.存款；保证金；沉淀物complimentary ,kmplimentri adj.赠送的；称赞的；问候的Notes1 be entitled to：有权；有的资格。例如：This team shall not be entitled to replace a disqualified team member.此队伍不得更换掉这名被取消资格的队员。2 remind to：提醒。例如：May I remind you to write a resume for me?请允许我提醒您为我写一份个人简历。P
47、art Useful Expressions1.We have booked ten standard rooms with your hotel.我们向贵酒店预订了十个标准间。2.Will you please fill in the registration form?请问您可以填写一下登记表吗？3.I hope you will have a good stay at our hotel.希望您在我们酒店住宿愉快。4.Make sure to turn off the computer before you go out.确保你在离开前关好电脑。5.Im sorry,I cant fin
48、d his name in the register.很抱歉，我在登记册上没有找到他的名字。6.Im sure we will be able to let you have a quiet room tomorrow.我们保证明天给您安排一间安静的房间。Part ExerciseUnit Four Hotel ServicePart DialoguesDialogueWords&Phrasescomfortable kmftbl adj.舒适的convenient knvi:nint adj.方便的foreign currency exchange 外币兑换cashier ki n.出纳员g
49、ym dim n.体育馆，健身房cuisine kwizi:n n.烹饪法，烹饪Cantonese cuisine 粤菜beef steak 牛排basement beismnt n.地下室necessity nisesti n.必需品Notes1 foreign currency：外币，外汇。例如：Do you handle foreign currency here?请问你们这里兑换外汇吗？2 hair-salon 美发沙龙salon：沙龙；客厅；画廊；美术展览馆。例如：Want to learn English?Go to English Salon.想学英语？去英语沙龙吧。Dialog
50、ue Words&Phrasesextend ikstend v.扩充，延伸，伸展，扩展negotiation niuiein n.谈判，协商progress prures n.进步，发展,前进v.促进，进步，进行acceptable kseptbl adj.合意的，受欢迎的，可接受的vacant veiknt adj.空的，空着的occupant kju:pnt n.占有者，居住者，房客key card 钥匙牌Notes1 extend：扩充，延伸，伸展，扩展。例如：The hot weather extended into October.炎热天气一直持续到了十月。My garden ex