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1、Workshop of International Business Spoken English Module1.1Introducing&GreetingModule1.2ChattingModule1.3SeeingoffYourFriendsModule1IntroductionandGreetingsModule1IntroductionandGreetingsGivetrust,andyoullgetitdoubleinreturn.-KeesKamiesTheworldisbutalittleplace,afterall.LearningObjectives Module1Int
2、roductionandGreetingsKnowhowtointroduceandgreetyourbusinesspartnerstoeachother;Knowhowtochatwithyourbusinesspartners;Knowhowtomeetandseeoffyourbusinesspartnersattheairport.BackgroundInformationModule1IntroductionandGreetingsActuallyittakesuslonghourstoestablisharelationshipwithourbusinesspartnerswit
3、hhardworkalthoughconstantpartingandnetworkingtofindmorecontactsareoftenandfrequentlyusedinbusinesslife.Peopleshouldgraspcertainskillsnecessarytoworkinthecomplicatedbusinessworld,relatingtoaveryhighlevelofcommunicationskills,notonlywrittenbutalsoverbal.Theclerkhastobeveryadeptandflexibleatmultitaskin
4、gandtimemanagement.BackgroundInformationModule1IntroductionandGreetingsSheorhemightspendalongtimeongainingmediabackgroundortraininginordertobetterunderstandhowthemediaandadvertisingwork.Organizationalandplanningskillsarealsoimportantinthisfield.Inordertobeaprofessionalperson,youneedtosharpenyourabil
5、ityofhowtospeakeffectively,howtoactpolitelyandproperlyinintroducingandgreetingyourfriends,talkingwithsomeoneandseeingofffriends.BackgroundInformationModule1IntroductionandGreetingsAttheverybeginningofthebusinessrelationshipestablishment,greetingsplayavitalrolesincetheyareregardedasoneofthemostimport
6、antwaystobefriendlytoothers.Whengreetingothers,oneshouldlookathimorherinthefacekeepsmilingandlisteningattentively.Whenitcomestointroduction,oneshouldclingtothefollowingprinciple:introducetheonewithlowpositiontotheonewithhighposition,theyoungeronetotheolderone,andthegentlementotheladies.BackgroundInf
7、ormationModule1IntroductionandGreetingsWhatsmore,generallyspeaking,firstnameandsurnameareconsideredtobethemostfriendly.NevergiveyourselfthetitleofMr.astherulesofetiquetteprecludethis.However,itisacceptableforawomantouseMrs.,MissandMs.Addressingapersonbyhisorhergivennamesuchas“Tim”,“Mary”isappropriat
8、ebetweenfamilymembers,friendsorininformalsituations.Notethatsecretariesareusuallyaddressedandreferredtoalsobytheirgivennames.BackgroundInformationModule1IntroductionandGreetingsDonotattempttoaddressastrangerbytitle.Itisalwaysbettertosay“Excuseme”togetsomeonesattention.Inthiswayyouwillneverusethewron
9、gtitleandheorshewillnotbeoffended.Ontheotherhand,foreignersalwaysfeelconfusedaboutChinesenames.Theyusuallycannotdistinguishthegivennamefromthefamilyname.Therefore,whenintroducingyourselftoaforeigner,youmaystateclearlyhowyouwishtobecalled.XiaoLiorMr.Lioryoumaysimplytellhimorher,“Pleasecallme.”.Backgr
10、oundInformationModule1IntroductionandGreetingsInthismodule,differentexamplesandusefulexpressionsareofferedtoyousoastohelpyougainafullandbetterunderstandingaboutvariousskillsandmustsinthreedifferentmodules.Module1.1Introducing&Greeting Module1IntroductionandGreetingsWarmingupModule1.1Introducing&Gree
11、tingPairWorkAHerearesomeprinciplesyoucanuseinintroducingandgreetingpeople.Talkwithyourpartnerwhichismoreimportantandwhy?Speakslowerandclearer.Beagoodlistenerandifyoudontcatch,use“Pardonme?”Neveruseslangor“Idontknow.”.Useformalwords.Haveeyeballcontactwhenevertalkingtoeachother.Usesomesignorbodylangua
12、ge.Respectgirlsandladies.Abidebyeachotherstraditionandcustoms.WarmingupModule1.1Introducing&GreetingPairWorkBWorkinpairs.Askyourpartnerhowtomeet,greetandintroduceeachotherproperly.ReadinginModule1.1Introducing&GreetingA.RelevantsentencesatfirstmeetingWelcometoourcompany,Dick.Excuseme,areyouMr.JohnSm
13、ithfromABCCompany?YoumustbeProfessorHuangfromHarvardUniversity.Excuseme,butwouldyouperhapsbeMrs.Hansen?Excuseme,IamlookingforMissDavid.Iamsorry.Youhavegotthewrongperson.ReadinginModule1.1Introducing&GreetingB.SentencesformeetingagainHi,longtimenosee,Dick.Doyourememberme?Soglad/pleasedtoseeyouagain.H
14、owareyou?Howisyourprojectgoing?Hello,Jack.Haventseenyouforages.Howseverythinggoing?Whatbringsyouhere?Howarethingsgoinginyourcompany?Notbad.Howisyourfamily?OnlyifIcouldhavemetyouearlier!ReadinginModule1.1Introducing&GreetingC.Sentencesforself-introductionandintroduction Beforewestart(Firstofall),letm
15、eintroducemyself.Mr.Bellman,allowmetointroducemyself.MynameisLeeChen,managerofInternationalTradeDepartment.Hello,mayIintroducemyself?Idliketointroducemyselffirst.Couldyoupleaseintroducemetoyourmanager?ThisisMissLeeChen.Sheisinchargeofreceptionandsecretarialworkofthecompany.LetmeintroduceKatefromAust
16、ralia,ournewclient.Speakingout Module1.1Introducing&GreetingTask1Readthemodeldialogues.Payattentiontothehighlightedsentencesandthenrole-playitwithyourpartner.L:Hi,mynamesLeeChen.J:Hi,Lee.Nicetomeetyou.MynameisJuanita,buteveryonecallsmeJenny.L:Nicetomeetyou,Jenny.So,whereareyoufrom?J:Well,IwasborninT
17、hailand,butwemovedtoAustraliawhenIwasaboutsixyearsold.Howaboutyou,Lee?L:IwasborninChina,andlivedthereuntilIstartedcollegeinAustralia.Speakingout Module1.1Introducing&GreetingTask1Readthemodeldialogues.Payattentiontothehighlightedsentencesandthenrole-playitwithyourpartner.J:Wow.Itseemsaperfectexperie
18、nceforyouinAustralia.So,whatdoyoudonow?L:Istartedmyownbusinessinmyhometown,Wenzhou,ZhejiangProvince.Whataboutyou?J:ImaninternationalstudentatZhejiangUniversity.L:Oh,really?Whatareyoustudying?J:ImmajoringinChinese.Iwillhaveanimportantappointmentintenminutes.Ihavetorun.Nicetalkingtoyou.L:Metoo.Seeyou.
19、Speakingout Module1.1Introducing&GreetingTask2ShortConversationsCompletetheshortconversationsaccordingtotheChineseversionsgiventoyou.Thenpracticetheconversationswithyourpartner.A:Hello,everybody.Letmehaveyourattention,please.Todaywehaveanewcolleague.(1)Jane,couldyouintroduceyourselftous?（简，你能给我们作一下自
20、我介绍吗？）Speakingout Module1.1Introducing&GreetingTask2ShortConversationsB:Certainly.(2)_(大家好，很高兴见到你们。）MynameisJane.Iamanewcomerinourcompany.ImustsayIamsohonoredtoworkwithyou.Ihopewecanbefriendsinthenearfuture.A:Certainlywecan.(3)_（简，这是戴维，我们的财务主管。）C:Itisverynicetomeetyou,Jane.Hello,everyone,nicetomeety
21、ou.Jane,thisisDavid,ourFinancialManager.Speakingout Module1.1Introducing&GreetingTask2ShortConversationsB:(4)_（见到你我也很高兴，戴维。）Youaredoingagreatjob.Thedivisionsfinanceisintopshape.A:(5)_（这位是布莱恩先生。他主管营销方面。）Mr.Brain,letmeintroduceJane.Impleasedtomeetyoutoo,David.AndthisisMr.Brain.Heisinchargeofmarketing.
22、Speakingout Module1.1Introducing&GreetingTask2ShortConversationsD:Howdoyoudo!B:Itsapleasuretomeetyou,Mr.Brain.Ihavelongheardthatyouarediligentandtalentedinwork.AndnowIcanverifythiswithmyowneyes.A:Mr.Brain,whatisyourideaifIaskJanetobeyourassistant?D:Allright.Ijustneedapersonlikehertohelpme.B:Thankyou
23、.Iwilldomybest.Speakingout Module1.1Introducing&GreetingTask3PresentationYourclientsfromAustraliawillpaythefirstvisittoyourcompany.Workingroupsanddiscusshowtomeetthem,greetthemandintroducetoeachother.GiveapresentationinthefrontofclassSpeakingout Module1.1Introducing&GreetingTask4Readthemodeldialogue
24、s.Payattentiontothehighlightedsentencesandthenrole-playitwithyourpartner.Lee=L;Carol=C;Susan=SL:Goodafternoon,areyouCarol?C:Yes,Iam.L:Itsgreattoseeyou.IamLeeChen.Didyouhaveagoodtrip?C:Yes,itwasagoodflight.Iwasalittletiredyesterday,butImfinenow.L:Great.Welcometoourcorporation.ThisisSusan,andsheisinch
25、argeoftheexportbusinessinEuropeancountries.Speakingout Module1.1Introducing&GreetingTask4Readthemodeldialogues.Payattentiontothehighlightedsentencesandthenrole-playitwithyourpartner.C:Imgladtomeetyou,Susan.S:Imgladtomeetyou,too.Carol.Iheardthatyouareinterestedinbeinganagentofourproduct.C:Yes,thisisw
26、hyIcomehere.L:ImsorryIhavetogotoShanghaiforanappointment.Susanwillexchangeviewswithyouandgiveyouallthehelpshecan.Speakingout Module1.1Introducing&GreetingTask4Readthemodeldialogues.Payattentiontothehighlightedsentencesandthenrole-playitwithyourpartner.C:Thatsfine.Imsorrywewontbeabletotalkawhile.Illt
27、alkwithSusanfirst.L:OK.Illbebacktomorrowevening.Illbeatthedinnerpartyinyourhonorthen.Ilookforwardtotalkingwithyou,OK?C:Imlookingforwardtoseeingyouthen.Speakingout Module1.1Introducing&GreetingTask5InterpretationInterpretthefollowingsentencestoyourpartner.1.请问您是来自英国的路易斯先生吗？（pardonme）2.请允许我介绍一下。我叫王佳，在
28、中国石油进出口公司工作。我是来接你的。（introduce,work,meet）1.Pardonme,areyouMr.LouisfromEngland?2.Pleaseletmeintroducemyself,mynameisWangJia,andIworkintheChinaOilImport&ExportCompany.Icomeheretomeetyou.Speakingout Module1.1Introducing&GreetingTask5Interpretation3.你好。今天你可以在酒店休息一下，明天早上与我们的总经理会面。（takearest,generalmanager
29、）4.认识你很高兴，布鲁斯。我是一家电脑公司的销售经理。你呢？(asalesmanager)5.请问您是来自美国的麦奎尔先生吗？（but,from）3.Howdoyoudo?Youmaytakearestinthehoteltodayandwewillmeetourgeneralmanagertomorrowmorning.4.Gladtomeetyou,Bruce.Iamasalesmanagerofacomputercompany.Whataboutyou?5.Excuseme,butarentyouMr.MaguirefromtheUnitedStates?Speakingout Mod
30、ule1.1Introducing&GreetingTask6RolePlayStudentA:YouareLeeChen,themanagerofInternationalTradeDept.Nowyouaremeeting,greetingandintroducingyourcompanysguest,Mrs.HansenfromAmerica,whopaysthefirstformalvisittoyourcompany.StudentB:YouareMrs.Hansen,aseniormanageress,whoisgoingtobemetbyLeeChen.PracticalTrai
31、ningModule1.1Introducing&Greeting1.Putthefollowingsentencesintocorrectorderandactitoutwithyourpartner.Receptionist:LiuDali,agraduatefromNortheastUniversityofFinanceandEconomics()a.Yes.IamLiuDali.PleasecallmeXiaoLiu.IamNortheastUniversityofFinanceandEconomics.()b.Howmanypiecesofbaggagedoyouhave?()c.M
32、ayIhelpyouwithyoursuitcase?Itseemsveryheavy.Iguessyouarequitetiredaftersuchalongtrip.379PracticalTrainingModule1.1Introducing&Greeting1.Putthefollowingsentencesintocorrectorderandactitoutwithyourpartner.()d.Excuseme,areyouProfessorJohnsonfromNewYork?()e.WehavereservedaroominHolidayInnforyou.Letsgono
33、w;thecarisoutside.()f.WelcometoDalian,ProfessorJohnson.Howisyourtrip?HaseverythingbeenOK?1511PracticalTrainingModule1.1Introducing&Greeting1.Putthefollowingsentencesintocorrectorderandactitoutwithyourpartner.Guest:ProfessorJohnsonfromNewYork()g.Yes,Iam.AreyouMr.Liu?()h.Fine,thankyouverymuch.()i.Oh,i
34、tsverykindofyoutodoso.Whichhotelshallwegoto?21012PracticalTrainingModule1.1Introducing&Greeting1.Putthefollowingsentencesintocorrectorderandactitoutwithyourpartner.()j.Fiveinall.()k.Yes,itsfine.Ihavehadapleasantflight.()l.Hello,XiaoLiu.Thankyouforcomingtomeetme.684PracticalTrainingModule1.1Introduci
35、ng&Greeting2.PlayyourroleaccordingtotheChineseversionsgiveninthebrackets.A=LinLinglingB=JohnGreenC=Mr.HuangWeixingPracticalTrainingModule1.1Introducing&Greeting2.PlayyourroleaccordingtotheChineseversionsgiveninthebrackets.A:(1)_（对不起，请问您是来自伦敦的格林先生吗？）B:Yes,IamJohnGreenfromLondon.A:(2)_（请允许我自我介绍一下。我是温州
36、轻工业品公司的翻译。）B:Howdoyoudo?MissLin.Excuseme,butarentyouMr.JohnGreenfromLondon?Allowmetointroducemyself.IamLinLingling,interpreterfromWenzhouLightIndustrialProductsCorporation.PracticalTrainingModule1.1Introducing&Greeting2.PlayyourroleaccordingtotheChineseversionsgiveninthebrackets.A:Howdoyoudo?Pleasec
37、allmeXiaoLin.MayIintroduceourmanagerwhohascometomeetyou?B:Yes,please.A:Mr.Green,thisisMr.Huang.Huang,thisisMrs.Green.C:(3)_（欢迎您来到温州，格林先生。见到您很高兴。您旅途愉快吗？）WelcometoWenzhou,Mr.Green.Iamveryhappytomeetyouhere.Howsyourtrip?PracticalTrainingModule1.1Introducing&Greeting2.PlayyourroleaccordingtotheChineseve
38、rsionsgiveninthebrackets.B:Oh,quiteaniceone.Theweatherwasnicethroughouttheflight.C:Gladtohearthat.IsthisyourfirstvisittoWenzhou?B:Yes,itsmyfirsttimehereandIvebeenlookingforwardtoit.C:Ihopeyouwillhaveapleasantstayhere.B:Thankyou.IamsureIwillenjoyit.Mr.Huang,Iamatotalstrangerhere,andIknownothingofyour
39、customsanddonotspeakthelanguage,soIhopeyoullgivemesomesuggestions.PracticalTrainingModule1.1Introducing&Greeting2.PlayyourroleaccordingtotheChineseversionsgiveninthebrackets.C:(4)_（您什么也不必担心，格林先生。小林负责一切事务。）Andintheintervalsbetweenourbusinesstalks,XiaoLinwillalsobeyourguideandwewillarrangesomesightsee
40、ingforyou,ifyoucareforit,sayTheNanxijiangRiverandtheYandangMountain,whicharefamousscenicspotswith4As.Youneedntworryaboutanything,Mr.Green.XiaoLinwillseetoeverything.PracticalTrainingModule1.1Introducing&Greeting2.PlayyourroleaccordingtotheChineseversionsgiveninthebrackets.B:Great.Imustsaynothingwoul
41、dpleasememore.C:(5)_（格林先生，很抱歉我得走了，因为我十点有预约。我肯定小林会帮助您拿行李，并把您送到旅馆去。）B:Thankyouverymuch.Mrs.Green,ImsorryIwillhavetoleavenowasIhaveanappointmentat10.ImsureXiaoLinwillhelpyouwithyourluggageandtakeyoutothehotel.PracticalTrainingModule1.1Introducing&Greeting3.Actingout(1)RoleplayYouareoneofthebusinessmeno
42、fNingboJiulongLogisticCompany.YouhavejustarrivedatShanghaiPudongInternationalAirporttomeetyourclientfromAmerica,Mrs.Hansen,whoisthesalesrepresentativeofAsia.Greether,introducetoeachotherandtellhersomearrangementsforbusinesstalks.PracticalTrainingModule1.1Introducing&Greeting3.Actingout(2)Storytellin
43、g:AnunforgettableexperienceWorkingroupsofsixormore.Recalloneoftheexcitingordisappointingexperienceofmeeting,greetingandintroducingsomeone.Shareyourunforgettableexperiencewiththemembersinyourgroup.Module1.2Chatting Module1IntroductionandGreetingsWarmingupModule1.2ChattingPairWorkAHerearesomeprinciple
44、syoumustnotewhenyouarechattingwithyourclientsoryourcolleagues.Whichfourbelowdoyouthinkaremostimportantwhentalking?Why?Impressheratfirstspeaking.Takenotesofsomeimportantdetails,andconfirmbyrepeatingkeywords,suchas“time,placeandthenumberofpeople”.WarmingupModule1.2ChattingPairWorkAHerearesomeprinciple
45、syoumustnotewhenyouarechattingwithyourclientsoryourcolleagues.Whichfourbelowdoyouthinkaremostimportantwhentalking?Why?Answerkindlyandcalmlynomatterhowbusyyouare.Giveanswers,especiallysomethingimportant,withthemanagerspermission.Usefewerorseldominitialsorspecialterms.Speakclearlyatproperrate.Beagoodl
46、istener.WarmingupModule1.2ChattingPairWorkBWorkinpairs.Askyourpartneraboutwhat(age,income,religiousbeliefsandpoliticalattitude)shouldnotbeaskedinWesterncountriesandwhy.ReadinginModule1.2ChattingRelevantsentencesforchatting:Howdoyouliketheweatherhere?Howlonghaveyoubeenhere?Itsalovelyday,isntit?Doyoul
47、ikereading?Itsnicetalkingtoyou.Icanhardlykeepmyeyesopen.HowIwishIcouldgotoPariswithyou!Youseemtobeinagoodmoodtoday.SpeakingoutModule1.2ChattingTask1Readthemodeldialogue.Payattentiontothehighlightedsentencesandthenrole-playitwithyourpartner.DavidSmith,animporterofPlasticseals,hashisbusinessofficeinWe
48、nzhou.LeeChen,hissupplier,paysavisittohimwithhisnewcolleagueWangFang.David=D;Lee=L;Wang=WD:Greattoseeyouagain,LeeChen.L:Hello,David.Howsyourbusinessgoing?D:Oh,Icantcomplain.L:Andhowaboutthefamily?D:Fine,thanks.Howarethingswithyou?SpeakingoutModule1.2ChattingTask1Readthemodeldialogue.Payattentiontoth
49、ehighlightedsentencesandthenrole-playitwithyourpartner.L:Prettywell.Thanks.David,Idliketointroducemynewcolleague,WangFang.ShesjustjoinedusfromaveryfamouscompanyinShanghai,andshellbelookingafteryoufromnowon.Shellbeyourday-to-daycontact,David.W:Hello,Mr.Smith.D:David,please.W:David,nicetomeetyou.Speak
50、ingoutModule1.2ChattingTask1Readthemodeldialogue.Payattentiontothehighlightedsentencesandthenrole-playitwithyourpartner.D:Howdoyoudo?AndwelcometomyofficeinWenzhou.IsthisyourfirstvisittoWenzhou,MissWang?W:Yes,thoughIvebeentosomeotherplacesinZhejiangseveraltimes.Butitusedtobemydreamtoworkinthisbeautif