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1、薪酬体系的设计与管理薪酬体系的设计与管理工资管理工资管理薪酬管理的宏观战略薪酬管理的宏观战略本节目标在本节中，您会了解到以下内容：薪酬的定义 薪酬管理的原则薪酬总体构成薪酬战略的组成部分薪酬管理的步骤 人是任何企业中最关键的资源，没有了他/她，公司 的财力、物力均不能得到最佳的发挥 People are the key resource in any organization.Without them neither its physical resources nor the financial resources will be used to their best effect.薪资的定
2、义 薪资：由一位雇主对一位受雇者，为其已完成和将要完成的工作或已经提供或将要提供的服务，可以货币结算并由共同协议或国家法律或条例给予以确定而凭书面或口头雇佣合同致富的报酬或收入。薪资的定义 薪资管理的目标薪资管理的目标 组织目标组织目标 1、保证组织可以招聘到所需要的人才； 2、稳定有绩效的员工； 3、给予员工报酬以增进绩效； 4、以工作对组织价值为取向，划定各工作之间的合理差距，并 维持薪资给付的全面平衡； 5、具有随市场及组织变动以机动调整的弹性； 6、便于解释、了解、作业及控制； 7、讲求成本效益而不耗时耗资。薪资的定义 薪资管理的目标薪资管理的目标 员工目标员工目标 员工觉得所获待遇合
3、理及公平，并能配合生活费及劳动力市场之水准和职责之增加，并随之调整，进而从中建立至我期许的信心。薪资的定义 工资管理的原则工资管理的原则 公平性； 准确性； 合理性。薪资的定义 薪资政策薪资政策 1、薪资水准 主位 中位 随位薪资的定义 薪资政策薪资政策 2、薪资架构 3、薪资基准 4、薪资异动 5、薪资控制 6、薪资沟通薪资的定义 薪资作业过程薪资作业过程 政策之发展政策之发展 技术技术 结构及给付结构及给付 步骤步骤 推行推行薪资水准薪资晋升薪资计划薪资沟通工作分析工作评价薪资调查薪资咨询薪资预算工作划等核薪薪资审核薪资成本内在结构外在趋势薪等给付水准员工服益薪资架构 薪资架构的理念：薪资
4、架构的理念： 对内公平性 对外公平性薪资架构 薪资架构的形成：薪资架构的形成： 建立公司薪资给付政策线 进行薪资调查 建立薪等薪级制度 薪等薪级的扩延薪资架构 薪资架构的选择：薪资架构的选择： 等幅式薪资架构 连续式扇状走向薪资架构 复式薪资架 曲线型给薪趋势线薪资管理操作的必须步骤： 岗位分析 岗位评估 市场情况 薪酬政策对内公平对外公平公平Class Overview (课程展望） Session 1: Compensation Program Management 薪酬管理概述 Session 2: Market Survey 市场调研 Session 3: Statistic Basi
5、cs&Application 统计学基础及应用 Session 4: Pay Structure Design 薪酬架构的建立 Session 5: Merit Pay System 基于业绩的加薪计划 Session 6: Compensation Cost 薪酬成本计算 Session 7: Salary Administration 薪酬管理Compensation Management薪酬管理概述薪酬管理概述薪酬管理的任务 To develop and deliver total compensation solution which must be： 开发与实施整体薪酬计划，从而达到
6、以下目的： Attracting ，retaining and motivating the best talent the company have 吸引，保留及激励本企业中的最佳人才 Flexible enough to support both business strategy and employees needs 具有足够的灵活性来支持业务战略及员工需求 Balanced with both competitiveness and affordability 达到具有竞争力及企业可负担的平衡 Easy to administrate/operate 便于日常管理和操作 To com
7、municate the programs with clarity that make sure： 清晰地对计划进行沟通，从而： The program is understood/accepted 使薪酬计划能被理解 The expectations are well managed 使员工的期望值处在适当的水平薪酬策略 Focus on total compensation programs 专注于整体薪酬体系的设计 Leverage effective market survey to get competitive market information 有效利用市场调研提供的市场信息
8、 Differentiate pay with the following to make sure equity 制定两极分化的薪酬制度，使薪酬与以下因素相联系 Skills Using a skills based job system 技能技巧 工作设置系统 Performance linking with performance mgmt system 工作表现 绩效考评系统 Value to the business using retention programs for top talent 对业务的价值 留才计划 Efficient labor cost management
9、“Using the money wisely” 有效的人才成本管理 花钱的智慧薪酬管理目标 - 平衡Employee员工：Balance point平衡点：Competitiveness竞争性Affordability可负担性Flexibility灵活性Company公司：Equity公平性Consistency一致性Valuable自我价值的体现Labor cost management劳动力成本管理Merit system绩效工资体系薪酬管理角色分工Compensation position工资政策Competitive position竞争水平Labor cost人力资源成本Compa
10、ny Executive -Decision 高层经理 决策Human Resources -Proposal 人力资源部 提议Managers -Execution 中层主管 执行Job Evaluation system职位评估系统Compensation System工资体系Benchmarking市场调研Labor cost analysis人力成本分析Job description evaluation职位描述，评估Performance evaluation工作表现评估Salary increase decision工资增长幅度的决定Discussion （讨论） What mak
11、es you to be a compensation professional? 薪酬管理人员的素质薪酬管理人员的素质 Internal understanding 内部气候的了解 Understand the company business strategy and priorities 公司业务战略及重点 Understand organization structure and jobs in the organization 公司组织结构及业务分布 External understanding 外部环境的了解 Economic environment 经济环境 Labor mark
12、et situation and trend 人力资源市场状况及趋势 Labor law /policy update 劳动法规政策的变化 Networking / interpersonal skills 人际关系网 Have a resources pool to leverage for information sharing for other companys practices 可以有可信的资料来源 Analytical skills for interpreting the market information 分析能力及解释市场信息 Have fun with numbers!
13、 与数字共舞 Good communication skills both oral and writing 良好的口头，笔头沟通能力Program Management Cycle 项目管理周期Companys Strategy and plan公司策略Human Resources Strategy人力资源策略Compensation Strategy薪酬策略Evaluation 评估Design 设计Communication &Training沟通与培训Administration 管理Implementation 实施Market Survey市场调查市场调查市场调查的种类 Self
14、 conducted survey 由本公司执行进行 Buy survey report 购买调查报告 Company sponsored survey 公司召集的调查 Participant in group sponsored survey 参加小组召集的调查衡量各种市场调查的方法的投资回报率 Easy to conduct 实施的难易度 Data quality 数据的质量 Cost 成本 Turn over time 周期不同调查方法之间的比较Easy to conduct 易于实施Cost 费用Data quality 数据质量Turn over time 时效性Conduct yo
15、ur own survey 本公司自己进行Buy survey report 购买调查报告服务申请的提出 Purpose of the survey 调研目的 Target market 目标市场 Target jobs 目标工作种类 Information required 所需要的信息 Data of delivery expected 所需要的时间 Contents of report required/Format 所需要的内容形式 Additional request,if any 其他要求等服务申请的提出- 练习 Your company is a IT multi-nationa
16、l company based in Beijing ,the company is gong to set up a R&D center in Tianjin ,you do not have branch there currently.As a compensation professional,you are invited by the project office to give come advise on how to set up Tianjin R&D centers compensation and benefits terms. As you do not have
17、contact in Tianjin , you decide to get some information from consulting company. Raise a ROS to state your needs 贵公司是一家全球行的信息公司的北京分公司，现在天津并没有任分支机构。现要在天津建立一个研发中心，筹建处要求你帮助建立研发中心的薪酬福利体系，鉴于你在天津没有任何联系，你希望咨询公司可以帮助你拿到一些资料 请练习提出服务申请自我实施的调研 Purpose 目的 Target market 目标市场 Information needed 所需信息 Method of surv
18、ey 方法Telephone calls 电话访谈Email questionnaire 问卷 Design your questionnaire 设计问题/问卷 Report 报告 Result analysis 结果分析Define your market 定义市场 Your companys basic profile 你公司的基本情况 Industry you are in 行业 Type of organization 组织形式 Major competitors 主要竞争对手 Other considerations in talent competing,image compet
19、ing,management system competing,etc 其他竞争，人才，形象，管理风格等 Size of the market 市场的大小 No less than 10 companies 不能少于10家公司 Consistency consideration 连贯性 Should maintain 80% repeated rate ever year to keep consistency 每年80的一致性Contents of survey 调研内容 Cash Compensation items 现金项目 Benefits practice 福利政策 Pay poli
20、cies 工资政策 Retention policies 留才计划 Company profiles 公司的情况Define your questions 问题设定 Use common terms,put in explanations if necessary 用通用的术语，必要时有解释 Use closed question with YON answer instead of open ended questions 用是否问题，不要用自由发挥问题 Make choices available for participants 尽量使用选择题Exercise （练习） Company
21、want to revisit the relocation allowance policy as the number of relocation is growing and the allowance is relative high and without update for 3 years Please design a questionnaire so that you could ring around to get some market information 公司现有的派遣津贴已经有年没有变化了，并且随着业务量的增加，派遣人员总数不断上升，公司担负不断增加，想调整津贴金
22、额 请设计调查问卷以收集市场信息Importance of Job Matching 工作类比的重要性 Understand the methodology of survey companys benchmarking system 了解调研公司的类比系统及方法 Understand the benchmarking job description provided by survey company 了解调研公司提供的标准工作描述 Understand internal organization and job description 了解本公司的组织及工作种类及工作内容 Invite b
23、usiness manager to participant in job matching activities why? 必要时要邀请业务经理参加工作类比会议-为什么？Survey data categories 调研数据的分类 Base pay 基本薪资 Monthly base salary times 12 基本月薪*12 Guaranteed pay 固定收入 Including allowances ,year end bonus without measurements 包括津贴，年底固定奖金 Total cash 全部现金收入 Including any variable b
24、onus,incentive with measurements 抱愧浮动奖金，销售奖金 Total compensation Any cash payment or benefits portion 包括其它及福利 Total Remuneration BenefitsIncentive pay variable bonusAllowance(s) Fixed bonus(es)Total RemTotal CashGuaranteed CashAnalysis of Survey Data 分析调研数据 To understand 理解How data was collected 数据采集
25、的方法 How to read the survey report 如何解读调研报告What the data represents for 数字会说话How can we use the data 如何运用数据 Your competitive position 你公司的竞争水平 Define your future salary structure 制定薪酬架构 Survey reports contents 调查报告内容 Executive summary 概述A high level economic /labor market trend report对经济情况及人才市场走势的概述
26、Detailed remuneration dataUsually by job families 分工作种类 Market position comparisonWhat is your companys pay position 你公司与市场平均水平的比较 Questionnaire analysis 问卷分析Salary administration policies 薪酬政策Benefits programs 福利项目Retention programs 留才计划Statistic Basics & Application统计学基础及应用统计学基础及应用Statistics Terms
27、 统计学基础 Mean 平均值平均值Unweighted mean 不加权平均值不加权平均值Weighted mean 加权平均值加权平均值 Median 中值中值 Percentile 百分位值百分位值 Quartile 区间区间Mean 平均值 The average of a set of data points .it is sum of the data divided by the no. of points 一组数据的综合除以个数 Unweighted mean 不加权平均值Obtained by computing the average of the values of th
28、e data points直接平均法 Weighted mean 加权平均值Obtained by weighting each value by the no. of data occurred then computing the average考虑每个数据的个数因素然后加以平均Example of Computing Mean CompanyAverage Salary (RMB)No. of IncumbentsAverage salary X No. Of IncumbentsA100,000202,000,000B120,000101,200,000C140,000101,400,
29、000Exercise of Computing Mean Refer to Survey Data计算平均值的练习计算平均值的练习Exercise of Calculating Mean 计算平均值的练习unweightedweightedpositionlevelincumbents50pmean meanJunior accountant11056000secretary 12160000HR Assistant69000Median 中值 The point along an ordered data points at which an equal no. of data point
30、s fall above and below 在一组数据中，排序后有一半的数据在此之上，一半的数据在此之下 For an odd no. of data points ,median is the middle data points 在奇数个数据中，中值就是排在最中间的那个数的值 For an even no. of data points ,median is the average of the 2 middle-most data points 在偶数个数据中，中值就是排在最中间的两个数的平均值Example of computing median(1) 计算中值的练习（1）Unord
31、ered dataOrdered data median740006250054500428003320026000Example of computing median(2) 计算中值的练习（2）Unordered dataOrdered data median830007400062500545004280033200Computing Percentile 计算百分位 Definitions (定义)Px , the desired percentile points,wherePx , 为所需的百分位点 x , the percentile rank desired (e.g. 10
32、, 25 , etc.) x , 为所需的百分位 v, the rank order position (from bottom ) for the percentile point value of interest , v is calculated as follows :V = x/100*(n+1) v，为从上至下排序后百分位点的位置V = x/100*(n+1) n , the number of data points in the sample n，为数据的总量Example of Computing Percentile (1)计算百分位的练习（1）Computing P25
33、 v = 25/100*(7+1)=2P25 should be the 2nd data point P25为下数第二个数据Which is 2800 So , p25 = 2800Please calculating P75 by self请计算P75SalaryRank4000735006Example of Computing Percentile (2)计算百分位的练习（2）Computing P25 v = 25/100*(8+1)=2.25P25 should be the 2.25th data point which in between 2nd and 3rd data,P
34、25为下数第2.25个数据,也就是在第2与第3数据之间的一个数值Which is in between 2800 and 3000 So , p25 = 2800+0.25*(3000-2800) =2850 Please calculating P75 by self请计算P75SalaryRank60008400073500Quartiles 区间 In compensation analysis ,percentiles are often expressed in terms of quartiles.there are 4 quartiles in a set of data poi
35、nts 把每一个区域分成4个区间 1st quartile: the AREA where the bottom 25 percent of values occur ,corresponds to 25th percentile 第一区间，市场上最低的25数据 2nd quartile: the AREA where the 2nd 25 percent of values occur,corresponds to 50th percentile 第二区间，市场上25P-50P之间的数据 3rd quartile: the AREA where the 3rd 25 percent of v
36、alues occur,corresponds to 75th percentile 第三区间，市场上50P-75P之间的数据 4th quartile: the AREA where the top 25 percent of values occur,corresponds to the 100th percentile 第四区间，市场上最高的25的数据Market survey analysis市场调研结果分析 Read & understand the reports 运用统计学知识读懂报告 Data comparison apple to apple 数据比较Time :age ma
37、rket data 与时俱进的市场数据Value:market comparable base pay 可比性工资Position to market :market index 市场系数Analysis survey result分析调查报告Data数据Information信息Knowledge知识Evaluation评估Mgmt Decision管理决策Aging market data市场数据的与时俱进 Determine annual aging factor 增长指数的计定 Data coming from survey reports , salary increase plan
38、 % reported by participating companies 从市场报告中对未来年薪资增长的预料 Determine date to which to age data 设定市场数据预估时间 Effective date of salary structure 新的工资架构的生效日期或数据的日期 Lead , lag , or lead/lag philosophy 用Lead , lag , or lead/lag 方法 Lead , structure will compete the year end market Lead , 工资结构与年底的市场水平看齐 Lag ,
39、structure will compete the year end market Lag , 工资结构与年初的市场水平看齐 Lead /lag , structure will compete the midyear market Lead /lag , 工资结构与年中的市场水平看齐Example of aging market data 预估市场数据的例子 Survey data effective date is October 1 , 2002 市场调查报告生效日为2002年10月1日 Annual aging factor is 8% for 2002 , 6% for 2003
40、预估值为2002年8，2003年6 The companys structure will effective July 1 , 2003 新的工资架构生效日为2003年7月1日 Please calculate the aging factors separately for lead , lag , and lead /lag policy 请用lead , lag , and lead /lag 的方式分别计算市场预估指数Come out market comparable base pay把市场数据转化成与本公司的工资有可比性 You get annual pay data from
41、survey , which need to be converted to your companys monthly salary amount 从市场报告中你得到年底薪酬，你需把它转化成月薪 What is your companys pay policy ? 你公司的工资结构是什么？ What is the market annual pay includes ? 你的市场数据包括了什么内容？Base payGuaranteed cash Total cashTotal remunerationABC Company Pay Practices ABC公司的工资结构 ABC compa
42、ny pay practices ABC 公司的工资结构 12 months salary annually 每年12个月月薪 1 month year end fixed bonus 年底1个月固定奖金 1month variable bonus measured by company performance 年底1个月浮动奖金根据公司的业绩 Monthly allowance of RMB 500 per month 每月500元津贴 Housing subsidy of 10% monthly salary paid by cash 每月10月薪的现金住房补贴Calculating Ma
43、rket Comparable Base Pay计算市场可比性工资Benchmark PositionABCLevel MeanComparable Base PayJunior accountantI56000AccountantH81000Market Index市场系数 Compare company average salary with market average salary 本公司平均工资与市场平均工资的比较 Make Apple to Apple comparison 要完全同须知的比较Same point of time 同一时间Same job 同一工作Same pay
44、components 同样的工资内容 Base to base , total cash to total cash 基本月薪，或全部年薪An exercise of data comparison数据比较的练习数据比较的练习Market Index市场系数PositionLevelNumber of EEsAverage Salary MarketMeanMarket IndexJunior accountantI83300 3289AccountantPay Structure Design设计工资架构Something about pay structure 关于工资架构An Ideal
45、 Compensation Program理想的薪酬设计 Internal equity 内部公平性 External competitiveness 外部竞争性 Affordability 可负担性 Legally defensible 合法的 Understandable /salable 可理解的/易服人的 Efficient to administer 易管理的 Safeguards the organizations resources 对公司资源的保护 Flexible 灵活的 Meets the organizations unique needs 为企业特别定制的General
46、 and Specific Factors Affecting Pay Structures影响工资架构的一般与特殊因素 Corporate culture and values 企业文化及价值观 Management philosophy 管理宗旨 External economic environment 外部经济环境 Labor market demand and supply 市场的供求比 Corporate strategy and policy 公司的战略与政策Centralized compensation policy统一的工资政策Decentralized compensat
47、ion policy分管的工资政策Short-term vs. . Long-term consideration短期与长期的考虑Example of a Pay Structure工资架构的例子 876543217800680058004800380028008800GradePay Structure Design工资架构的设计 Base pay policy line 基本工资政策线 Number of job grades/bands 级别的设置 Midpoint progression 级差 Range spreads 级宽 Range overlap 级间重叠区 Number of
48、 pay structures 工资架构的数目Profile of a Base Pay Structure典型的工资架构a: Range min 最低点 dc : Range overlap 级间重叠区b: Range max 最高点 e-f , f-g : Range progression 级差a-b :Range spread 级宽 e-f-g :Base pay policy line 基本工资政策线agcbdefBase Pay Policy Line$Job ValueRange Spreads级宽Plus and minus midpoint percent中点距两极的距离中点
49、距两极的距离(1+desired)/(1-% desired) -1=range spread(1+20% ) (1-20%) = 0.5 or 50%Minimum to maximum最低点与最高点的距离最低点与最高点的距离 (max min ) / min = range spread (4500-3000) / 3000=0.5 or 50%Exercise on Midpoint and Range Spread由级差算出中点距两极的距离的练习Range SpreadSpread on either side of Midpoint30%40%45%50%60%70%Exercise
50、 for calculating Min /Max from Midpoint从中点算出最高最低点的练习PositionRange SpreadMinimumMidpointMaximumAccountingManager 30%10000Range Progression级差 Percentage difference between grade midpoints 两极中点的差距百分比 To consider the following when design the jump 在制定级差时应考虑的因素Market competitiveness 市场竞争性Cost of promotio