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1、Unit 15 Convention ServicesUnit Objectives:Offer convention services to clientsPlan the scope of the event,including time,location,program,and costCater convention services through phoneConvention services is a special event and tradeshow contractor offering comprehensive service and support to all
2、groups and companies holding conventions,trade shows,meetings and special events.A team of dedicated professionals needed provide extraordinary services in the areas of decorating,material handling,tents and superstructures,electric,concessions event management,custom trade show displays and custom
3、graphics.Questions for discussionYou are going to talk about convention services.Discuss them with your partner.1.Where does your company usually hold the annual meeting?2.What does convention service include?3.If you are in charge of convention service in a hotel,how do you serve your guest?4.What
4、are the preparations for an exhibition service?5.How can you become a good convention service manager?This is the East Exhibition Hall and thats the West Exhibition Hall.How should we them?We have the same idea its convenient for us to carry those big tools to the hall from the storehouse.There are
5、more exhibitors of building materials than tools.The material should be arranged in the center of the hall,while the tool booths should be set up at the corners of the hall.We plan to provide some free and mineral water for the visitors.Do you have any other or requirement for us?Without your help,I
6、 could hardly have met so many in this exhibition.Thank you for the and brochures you sent to me.Besides the service guide the price list.I will send you the floor plan of the actual center.From the conference service guide,I know that you can provide advanced conference .Listen and respond.Directio
7、ns:Listen to 10 sentences for workplace communication and choose their right responses.1.A.Yes,why not?B.No,I will meet Tom.C.Sorry,you can meet him at 5 p.m.D.See you later.2.A A teaching seminar and 200 people.B wedding ceremony and a lot of people.C The conference will start at 9:00 P.M.and 200 p
8、eople.D It will last 3 hours and 200 people.3.A.It is on May,20.B.It is on Sunday morning.C.It will last two days.D.It will finish at5:00 P.M.4.A.Yes,call me please.B.That is easy to operate it.C.Let me think for a while.D.Yes,I will.5.A.300.B.Yes,there are a lot of people.C.Yes,the same as yours.D.
9、Yes,the participants are from different places.6.A.Yes,15%discount for you this month.B.Yes,conference reservations are so occupied in this month.C.Yes,we have had your reservation this month.D.Yes,the discount for room reservation is 15%this month.7.A.Now,let me introduce our VIP rooms to you.B.Yes
10、,I will send it at once.C.The rooms should be reserved in advance.D.Many rooms have been cleaned.8.A.Yes,Id like to.B.Yes,this is my business card.C.Yes,this is passport.D.Yes,I attend the conference.9.A.It is a teaching equipment exhibition.B.It is a seminar on higher educationC.It is a fashion sho
11、w.D.It is a wedding ceremony.10.A.No,it is about 300 people.B.Yes,we need a large lecture hall and 5 small meeting rooms.C.Yes,they are required to arrive on time.D.No,we have already arranged a meeting at that time.Dialogue 2A：Mr.Wang,long time no see.How are you?B:I am fine,and you?A:Everything go
12、es well.I hope next time you come,please _.B：I will.A：_ both sides.B：Yes,thats why I am here.A：By the way,hows the business these days?B：Not bad.But sales are down a bit_.A：Do you think its _?B：Oh,I hope not.I thank its just a slump.Things will _.A：I hope so.B：Look,thats my suitcase.A：Our car is out
13、 in _.Well take you to the hotel.B：Very good.Dialogue 3L：Are there any handcarts,sir?The _ are heavy.M：Here is_,sir.Let me help you.L：Thank you.Without your help,I could hardly _ in this exhibition.M：You are welcome.L：I like this booth very much,and I plan to _,too.M：We will _ in advance and reserve
14、 this booth for you.L：Thats very kind of you.Section B:Directions:Listen to the following two dialogues and filling in the blanks with the correct sentences you have heard.Dialogue 5Wang:Im glad to you again,Mr,Smith.Smith:Im glad to see you again,too.Miss Wang,have you begun the work?Wang:Yes,.Lets
15、 go to the exhibition halls.l.How should we arrange them?Smith:.The West Exhibition Hall should be for construction tools.Wang:We have the same idea its convenient for us to carry those big tools to the exhibition hall from the storehouse.?Smith:The north room will be our exhibition office,and the s
16、outh one is for.Wang:How about setting up the booths?There are more exhibitors of building materials than construction tools.Smith:,while the tool booths should be set up in the shape of an island.Wang:?Smith:Yes,we plan to provide some free snacks and mineral water for the visitors.Wang:Food and be
17、verage service will be in the corridor connecting the two halls.Smith:Thats good idea.Wang:?Smith:No.Wang:Could you come to inspect our work at 2 oclock on the afternoon of April 24?Smith:Yes,I will.See you the day after tomorrow.Wang:See you the day after tomorrow.Directions:Listen to the letter TW
18、ICE and complete the following sentences.Meet with clients to understand the purpose of_._the event,including time,location,program,and cost_ places and service providers(for example,florists or photographers)_ event activities to ensure the client and _._ event bills and _ payment.Directions:Listen
19、 to the letter for THIRD TIME and Decide whether you think each statement is right or wrong.Plan the scope of the event,including time,place,program,and cost.()Solicit bids from places and service providers(for example,food or photographers.()Inspect places to ensure they meet the managers requireme
20、nts.()Coordinate event services such as rooms,transportation,and room service.()Monitor event activities to ensure the client and event attendees are satisfied.()Part B Speaking Warming-upQuestions for discussionYou are going to talk about jobs.Read the following questions and discuss them with your
21、 partner.1,How do you offer an exhibition service to your old business partner?2.How do you arrange an international teaching seminar?3.Discuss some details about a conference service with your partnersSample Dialogues Listen to the following sample dialogues and practice them with your partner.Dial
22、ogue 1 Discuss some details about the conference servicesZhao:Good morning,sir.Welcome to our hotel.May I help you?Smith:Good morning.Are you Miss Zhao?Im Harry Smith.Zhao:Oh,I see.Glad to meet you,Mr.Smith.Smith:Glad to meet you,too.Id like to discuss some details about the conference services with
23、 you.Zhao:How many participants will come to the conference?Smith:Yes,350 people will attend our international teaching seminar.We need the largest conference hall,five small meeting rooms and a small exhibition room.Zhao:What about the rooms?Smith:Is there any discount for conference reservation th
24、is month?Zhao:No.But I went to see the general manager yesterday,and he agreed to a discount for your conference.Well give you 15%off.Smith:Thats very kind of you.Dialogue2Register for the conferenceWang:Good morning,sir.Would you like to register for the conference?Moran:Yes.Wang:Have you pre-regis
25、tered?Moran:Yes,I have.Wang:Your name,please?Moran:Peter WoranWang:Wait a moment,please.Which university are you from?Moran:Im from Columbia University.Wang:Dr.Moran,were put you in Room 3678.Its a deluxe suite.Here is your key card.And here is your meeting badge meeting packet.Moran:Could you tell
26、me whether Prof.Jack Cooper from Landon University has arrived?Wang:He has arrived.His room is 3679,next to yours.Moran:Thank you.Wang:My pleasure.Li Wei will show you to your room,and he will serve you during the conference.Have a pleasant stay here.Dialogue 3Service for international teaching semi
27、narZhao：Good morning,can I help you?Smith：Good morning.We want to hold a meeting in your hotel.May I speak to the person in charge?Zhao:I am our hotel convention service manager.My name is Zhaohua.What kind of conference will you hold and how many attendees will you have?Smith:It is an international
28、 teaching seminar.The exact number if attendees havent been finalized.It is expected that 300 people will attend the conference.Zhao:Our conference center has just been equipped with new facilities.We have two large conference halls.One seats 300 people;the other can seat 500 people.Smith:Do you hav
29、e some small meeting rooms and small exhibition rooms?Some advanced teaching equipment will be introduced to the attendees.Zhao:Yes,we do.Besides the largest conference hall,there are five small meeting rooms which can hold 60 people and a small exhibition room.Smith:Great!We will book the largest c
30、onference hall,5 small meeting rooms and an exhibition room.Zhao:What about the dates for the conference?Smith:From July 20 to 26.Zhao:Would you like to book some rooms?Smith:Yes,wed like to book 150 standard rooms.Can you give us detailed information about your service and their prices?Zhao:Certain
31、ly.Besides the price list,I will send you the service guide;would you please switch on your fax machine and let me know when you are ready?Smith:Ok.Ive received them and theyre very clear.Thank you.I will come to your hotel on July 15 to discuss the details with you.Zhao:May I have your name?and can
32、 I contact you with the fax number?Smith:My name is Harry Smith and my telephone number is Zhao:Thank you,Mr.Smith you have booked a large conference hall,five small meeting rooms and a small exhibition room for July 20 to 26.Youve also reserved 150 rooms.Is that correct?Smith:Yes,thats correct.Than
33、ks a lot.Zhao:You are welcome.I look forward to your arrival.Situational Dialogues Work in groups to make up and role-play the dialogues according to the following situations.Situation 1:Suppose you are the secretary of the convention service manager.You are meeting Mr.Smith,who has reserved 240 sta
34、ndard rooms,20 junior suites and 30 deluxe suites for the VIP in all.He will discuss about the requirements about suppers,banquets,and breakfast with you.Situation 2:Suppose you are Wang Li.You are to discuss about the discount for the conference reservations this month with the hotel General Manager.At last,General Manager agreed to give you 10%off.Situation 3:Suppose you are the marketing manager of Hilton Hotel.You are asked to meet Mr.Black from ABC Exporting Company from America to discuss the conference to be held in Hilton Hotel next month.