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8、pplierCustomerB2EB2CB2Mq eBiz Sector&Solutions第14页/共34页2004 2004 ConsultingeSolution20042004Web Building Web integration Publishing DB generationWeb Design第15页/共34页44.9%44.9%2.3%2.3%9.4%9.4%15.9%15.9%15.4%15.4%12.3%12.3%q :第16页/共34页q eBiz Service&Solutions eBiz Service&Solutions10%10%15%15%20%20%55%
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10、共34页q IT.:IT IT 10 20 50 100 100 43%24%22%6%4%100(845)20%34%40%10 (4,159)5 10 100 200 200 第19页/共34页30%30%40%50%(:%)CMSGW/KMSPMSSCM100806040200q Solution 1234第20页/共34页v 9469739891,0781,1101,1951997199819992000200120024,0003,0002,0001,000()(/):第21页/共34页q 19961997199819992000200145040035030025020015010
11、0500(:):第22页/共34页q 2004 1 10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX(:)第23页/共34页50%100%SolutionERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX97%87%75%52%55%75%65%100%q 第24页/共34页20022003200420052006Product(:)5,0006,80
12、05,5008,0006,5005,500ExtensionFront endBack end B2C/e-Community/Cyber IR Web Business/e-Marketing System(HW)/Network(LAN,WAN)Solutions/Applications9,0005,0004,5007,500qq 2004 2004 第25页/共34页:1,3001,2001,1001,000900800700600500400300200100199920002001200220032004200520062007(:):924:7426116619523836961
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14、olution Solution 2,000(:)2004700CMSGW/KMSERPCRM/DWUMSEIPSCMPMSCMS第29页/共34页q _ _ :8007006005004003002001000-100-200-300-400199920002001200220032004200520062007182475730-34-192-305-343-385-289:924:742(:)第30页/共34页CustomerCustomerCustomerCustomerCustomerCustomerqq e-CRM e-CRM e-CRM e-CRM qq qq qq 第31页/共34页qq eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRM 第32页/共34页q CRM CRM :第33页/共34页感谢您的观看！第34页/共34页