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1、商务英语函电Lesson 33 Apologizing for the ComplaintChoose the best answers according to the text.1. Mr. Edward.A. wrote a letter to apologize for the delayed shipment of theB. wrote a letter to replace the Mens Golf Woolen Stockings by Womens Lisle onesC. wrote a letter to extend apologies for the wrongly
2、 delivered goodsD. wrote a letter to complain about the poor quality of the Mens Golf Woolen StockingsThe matter was under investigation of.A. Aegis Trading CompanyB. Wongsheng & Co.C. China Commodity Inspection Bureau D. the Customer Relations representativeThe mistake was made in.A. the data entry
3、 stageB. our new automated inventory control systemC. transitD. the data output stageIt seemed that.A. Order No. BT-718 was placed for Womens lisle stockingsB. Order No. BT-718 was placed for Mens Golf Woolen StockingsC. The goods will cause Mr. Edward much troubleD. The Womens lisle stockings were
4、intended for the special sale of Mr. GeoffsWhich of the following is true according to the passage?A. Wongsheng & Co. has arranged for the Womens lisle stockings to be dispatched to Aegis Trading Co.B. As soon as they get the goods ready, Wongsheng & Co.will mail the relative documents.C.A fax was enclosed with the letterD. Wongsheng & Co. sent a letter on October 21