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1、2 作业管理英语年级_专业_姓名_管理英语2 作业 1一、交际用语一、交际用语(共计共计 1010 分，每小题分，每小题 2 2 分分)1515 题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1.Do you mind if I record your lecture?_.Go ahead.A.Never mindB.No,youd better not C.Not at all2.Would you like to go to the concert with us?_,but Ive promised to help J
2、im with his Chinese.Thank you all thesame.A.I hate concertsB.Ill go with youC.I wish I could3.It might be a good idea to read some simplified books first.A.Have the books been sold out?B.What is about this one?C.What books would you recommend?4.Your plan is perfect and I believe that it will be a gr
3、eat success._A.Yes,it is.B.Thank you very much.C.I dont think so.5.?It will take at least two weeks.A.How soon will you finish our annual reportB.When will you finish our annual reportC.How long have you finished our annual report二、词汇与结构（共计二、词汇与结构（共计 3030 分，每小题分，每小题 2 2 分）分）620620 题：阅读下面的句子，从题：阅读下面的
4、句子，从 A A、B B、C C 三个选项中选出一个能填入空白处的正确选项，三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。并将答案序号写在答题纸上。6.We think that Smith should be told about his _ condition as soon as possible.A.physicB.physicsC.physical7.He is _ this company.Ain charge ofBin the charge ofCunder the charge of8.Hiring a good employ may cost much
5、 money and time,_,it can win much morefor the company in future.A.whats moreB.at lastC.however9.According to theirfeedback sheets,the participants are all _with the training.A.satisfiedB.satisfyingC.satisfactory10.Are you familiar _the saying,“its not what you know,but who you know”?Inevent planning
6、,networking is key!A.withB.to C.in11.They have disagreement the plan of celebrating the founding of thecommunity.A.onB.inC./12.The quality of questionnaire will_how much information we know from ourcustomers.A.effectB.affectC.affections13.The Jiahe Community Service Center is about to _ service for
7、residents.A.providedB.provideC.providing14.Id like to_ that the staff member who served me didnt really seem to knowwhat he was doing.A.point outB.point at C.point in15.I have coffee breakfast time.A.atB.inC.on16.The heating system of our apartment broke down so I made a _ call to thecommunity servi
8、ce center.A.discussionB.complaintC.praise17.It is only by agreeing with their view point and that you will resolve the situationand send the customer away happy.A.suggesting a possible solution B.suggest a possible solutionC.suggested a possible solution18.The new year is just _.A.in cornerB.around
9、the cornerC.outside the corner19.People _ find useful information from the annual report.A.had toB.daredC.could20.Look!_.A.Here are the bus comes B.Here comes the bus C.The bus here come三、阅读理解（共三、阅读理解（共 4040 分，每小题分，每小题 4 4 分）分）21-2521-25 题：阅读下列短文，从题：阅读下列短文，从 A A、B B、C C 三个选项中选出一个正确答案，并将答案序号写在三个选项中选出
10、一个正确答案，并将答案序号写在答题纸上。答题纸上。Passage 1Passage 1Stress around interviews is often influenced by our assumptions we make to ourselvesabout the process.Countering anxiety-provoking thoughts can help to lower levels ofanxiety.“I just messed up that answer,and theres no hope.”One poor answer normallydoes not
11、 knock a candidate out of consideration.An interview is like a test,getting an 85or 90 might be good enough to get the job.Visualizing success can improve performance and help ease anxiety.Always tryimagining positive interactions with your interviewer,particularly in the hours just beforeyour inter
12、view.To some extent,relaxation techniques,such as progressive muscle relaxation orbreathing exercises,can manage anxiety.If your anxiety around interview is excessive,you might consider seeing a doctor to develop effective countermeasures.21.often influences the stress around interviews according to
13、 the passage?A.Interview processB.Anxiety-provoking thoughtsC.Interviewers assumptions22.Does one poor answer in an interview influence a candidate to get a job?A.Yes.B.No.C.Not given.23.Imagining success help a candidate to levels of anxiety?A.lowerB.raiseC.equal24.How can we reduce our stress arou
14、nd interviews?A.Breathe deeplyB.Meet friends C.Have a big meal25.When should we go to see a doctor according the author?A.When we lose confidence in an interview.B.When we find effective measures against anxiety round interview.C.When we have too much stress around interview.26302630 题：根据短文内容判断给出的语句
15、是否正确，正确的写题：根据短文内容判断给出的语句是否正确，正确的写“T”“T”，错误的写，错误的写“F”“F”，并将答，并将答案写在答题纸上。案写在答题纸上。Passage 2Passage 2Cross training is training an employee to do a different part of the organizations work.Training worker A to do the task that worker B does and training B to do As task is crosstraining.Cross training is
16、 good for managers because it provides more flexibility inmanaging the workforce to get the job done.On the other hand,cross training has somebenefits for the employees as well.It lets them learn new skills,makes them morevaluable,keeps them stimulated and reduces worker boredom.Cross training can b
17、e used in almost any position in almost any industry.I cross trainedsome of my design engineers to go on field installation trips and get first hand knowledgeof how their designs worked,or didnt work,in the field.Cashiers can be trained to stockshelves and stockers trained to cashier.This allows you
18、 to quickly open additionalregisters if the customer queue gets too long.As you prepare cross training plans,you need to consider both the company benefits andthe employee benefits.Carefullyselect the employees to be cross trained.Some peoplelike to learn new things.Some are more comfortable stickin
19、g to what they know.Dontdecide which employees are ready for a change based on their age or performance.26.Cross training is training an employee to do a different job in a different company.27.Cross training is beneficial not only for managers but also for employees.28.Cross training can apply to a
20、lmost any position and almost any industry.29.Not all employees are suitable to be cross trained.30.You can decide which employees to be cross trained according to their age.四、翻译（每小题四、翻译（每小题 4 4 分，共分，共 2020 分）分）31353135 题：英译汉，从题：英译汉，从A A、B B、C C 三个选项中选出一个最佳答案，并将答案序号写在答题纸三个选项中选出一个最佳答案，并将答案序号写在答题纸上。上。
21、31.I dont know why he is late,he might have had an accident.A.我不知道他为何迟到，可能遇上了事故。B.我不知道他为何没有迟到，很有可能遇上了事故。C.我不知道他为何迟到，一定是遇上了事故。32.Stress around interviews is often influenced by our assumptions we make to ourselvesabout the process.1.2.3.来自面试的压力会影响我们对面试过程的推测。揣测会影响面试压力，我们只要关注过程。我们自己对面试过程的揣测往往会影响面试压力。33
22、.Will you be involved in opening the new office?A.你会加入新办公室吗？B.你会参与开设新办公室的工作吗？C.你会被卷入到新办公室的工作中吗？34.We should present data in tables or charts so that the report may not be boring withfacts alone.A.我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。B.我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。C.我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。35.An
23、gry customers tend to aim their dissatisfaction and complaints at staff members.A.愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。B.愤怒的顾客计划把对员工的不满和抱怨当做目标。C.愤怒的顾客趋向于把员工的不满和抱怨当成目标管理英语2 作业 2一、交际用语一、交际用语(共计共计 1010 分，每小题分，每小题 2 2 分分)1515 题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1.Hows your mother doing?_A.She
24、 is very well.B.She is very kind.C.She is doing shopping now.2My name is Helen,and I was born in 1980.My major was electrical engineering.A.Tell me your name,please.B.Tell me a little bit about yourself,please.C.Tell me how old you are,please.3 Lets make plan first for our events,shall we?_A.Yes,we
25、do.B.OK,lets do it.C.Id like to.4.What do you think of your mothers advice?A.It doesnt fit us,actually.B.No,I dont believe it.C.I dont believe in her.5Would you mind answering some questions about your annual report?A.Yes,with great pleasureB.No,Im afraid I cant make itC.No,as long as it doesnt take
26、 long二、词汇与结构（共计二、词汇与结构（共计 3030 分，每小题分，每小题 2 2 分）分）620620 题：阅读下面的句子，从题：阅读下面的句子，从 A A、B B、C C 三个选项中选出一个能填入空白处的正确选项，三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。并将答案序号写在答题纸上。6.The enemy has strengthened their _ position.A.protectiveB.defensiveC.offensive7.More than 30 people _ the position.A.applied for B.applied
27、 to C.applied in8.You must _ the annual certification of employment online within 15 days.A.submitB.omitC.commit9.Hiring the right employee _ you _ a thousand times over in highemployee morale.A.paysoffB.takeoffC.paysback10.He keeps on his focus on money.A.makeB.madeC.making11.At the end of the day,
28、you want all attendees _ your event to remember thiskeymessage that youve spent a long time reinforcing.A.leaveB.to leaveC.leaving12.Lets _ our plan.A.startB.startedC.starting13.I didnt do _ last week.A.nothingB.somethingC.anything14.They have learned about _ in recent years.A.several hundreds Engli
29、sh words B.hundreds of English wordsC.hundred of English words15.We are under _ to finish the task within such limited time.A.lineB.pressureC.expectation16.They promised the car for us.A.repairingB.repairedC.to repaired17.When stating problems,we can make a _ with those from last year.A.comparingB.c
30、ompareC.comparison18.When reading the annual report,we should look out _ the areas where thecompany did not comply with the regulations.A.atB.forC.on19.If I _ you,I _more attention to the independent auditors report and financialstatements in the annual report.A.was;shall payB.am;will payC.were;woul
31、d pay20.Did the medicine make you feel better?No.The more ,I feel.A.medicine I take;and the worseB.medicine I take;the worseC.I take medicine;worse三、阅读理解（共三、阅读理解（共 4040 分，每小题分，每小题 4 4 分）分）21-2521-25 题：阅读短文，从题：阅读短文，从A A、B B、C C、D D、E E 五个选项中选出一个正确答案，并将答案序号写五个选项中选出一个正确答案，并将答案序号写在答题纸上。在答题纸上。Passage 1Pa
32、ssage 1Successful and memorable events dont just happen.Organizing and holding an eventtakes planning.Whether its an anniversary,a sporting event or a retirement party,and nomatter how much time you have,your events success is in the details.There are some suggestions for you to hold a successful ev
33、ent.Decide upon your targetaudience.The first thing is you should know who your target audience is.From this all theother decisions will fall into place in terms of format,content,prices,location etc.Make a list of details.When you hold an event,you need to consider everything,fromprogram content,li
34、ghting,food serving,transportation to parking and safety.Making a listwill ensure you dont overlook things.Have a clear purpose.When you plan an event,you should clearly define its purpose,because the following decision should support it.Do not clash.Check the calendar.Dont clash with holidays or po
35、pular vacation times.Know your limitations.You should be aware of your weakness such as budget or time.Ifyou decide to hold an event in a weeks time,plan for a more familiar affair.If its a bigevent,prepare several months ahead.If the budget is small,you may have to a lot ofdo-it-yourself work.21.Wh
36、ich of the following statement is NOT true according to the passage?A.To know your target audience first helps you plan your event better.B.To check the calendar carefully will avoid time conflict.C.Know the limitation means you should know the audiences limitation.1.Which is not the factor of holdi
37、ng a successful event?A.A clear purposeB.A list of detailsC.A invitation23.According to the passage,what is the key factor to make your event successful?1.Leadership.2.3.Details.Plenty of planning time.24.What is the best title for this passage?A.Details-the key to the success of an event.B.Successf
38、ul and memorable events dont just happen.C.How to plan successful events.25.What is the purpose of making list of details?A.Make sure not overlook thingsB.To follow decisionsC.To have a clear purpose26302630 题：根据短文内容判断给出的语句是否正确，正确的写题：根据短文内容判断给出的语句是否正确，正确的写“T”“T”，错误的写，错误的写“F”“F”，并将答，并将答案写在答题纸上。案写在答题纸
39、上。Passage 2Passage 2Feedback from your customers is very important.The more information you have fromthem,the more competitive you will be in your field.The following techniques will help youknow what the customers think of your business.1.Ask your customers directly and cater to their wishes.ThisTh
40、is is the simplest way to findout what people want from your service or product.When hotel customers are asked whatthey want for their breakfast and then the hotel staff are asked what they think thecustomer wants,the answers are quite different.2.Be a customer yourself and find out what your custom
41、ers experience when they useyour service.This is one of the most obvious but underused ways for getting feedback.For example,you can act as one of the customers in a wheelchair,and see how youretreated.3.Use a focus group.3.Use a focus group.Focus groups are representatives of customers whose job is
42、 toprovide you with information on their needs and preferences.4.Use questionnaires and surveys.4.Use questionnaires and surveys.This is one of the most well-established feedbacktechniques.When well-conducted,they usually work well.5.Encourage your front-line staff5.Encourage your front-line staffto
43、 build strong relationships with customers.Yourfront-line staff are the most resourceful and reliable,as well as the least costly,of yourcustomer feedback sources.Their communication with the customers will becomeimportant information for improving customer care.You may deliver the best service in t
44、he world.But if it is not what people want,yourewasting your time.Implement one,two,three or all of the above techniques,and yourservice and product will improve overnight.26.Hotel customers and hotel staff think the same about breakfast.27.A good or bad experience of a customer in a wheelchair in y
45、our shop shows whetheryour service is good or not.28.Its not necessary to know about the customers needs and preferences.29.Questionnaires are useful in getting feedback from customers.30.Front-line staff have nothing to do with improving customer service.四、翻译（每小题四、翻译（每小题 4 4 分，共分，共 2020 分）分）3135313
46、5 题：英译汉，从题：英译汉，从A A、B B、C C 三个选项中选出一个最佳答案，并将答案序号写在答题纸三个选项中选出一个最佳答案，并将答案序号写在答题纸上。上。31.A bad hire not just wastes your time and money,but also impacts the team spirit andcompany morale.A.坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。B招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。C.浪费时间和金钱的招聘是不合格的，而且对公司团队精神和士气也会影响。32.When yo
47、u start a job,you must stick to it.A.一旦你开始了一件工作，你就得持之以恒。B.一旦你开始了一件工作，他就得紧跟着它。C.当你开始一件工作的时候，他就得认真做。33n contrast to other countries,the U.S has no national college entrance exam.A.对比其他国家而言，美国没有国家考试。B.与其他国家相比，美国没有大学入学考试。C.相比较其他国家，美国大学没有考试。34.You can see many interesting things on your way.A.你能看见许多有趣的东西
48、在你回家的路上。B.一路上你能看见许多有趣的事情。C.你能看见许多好玩的东西在车上。35.As a general rule,it is better to focus on the content of a presentation as a means ofattracting your audiences attention.A.一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。B.一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。C.一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。物业安保培训方案物业安保培训方案为规范保安工作，使保安工作
49、系统化/规范化,最终使保安具备满足工作需要的知识和技能，特制定本教学教材大纲。一、课程设置及内容一、课程设置及内容全部课程分为专业理论知识和技能训练两大科目。其中专业理论知识内容包括：保安理论知识、消防业务知识、职业道德、法律常识、保安礼仪、救护知识。作技能训练内容包括：岗位操作指引、勤务技能、消防技能、军事技能。二培训的及要求培训目的二培训的及要求培训目的1）保安人员培训应以保安理论知识、消防知识、法律常识教学为主，在教学过程中，应要求学员全面熟知保安理论知识及消防专业知识，在工作中的操作与运用，并基本掌握现场保护及处理知识2）职业道德课程的教学应根据不同的岗位元而予以不同的内容，使保安在各
50、自不同的工作岗位上都能养成具有本职业特点的良好职业道德和行为规范）法律常识教学是理论课的主要内容之一，要求所有保安都应熟知国家有关法律、法规，成为懂法、知法、守法的公民，运用法律这一有力武器与违法犯罪分子作斗争。工作入口门卫守护，定点守卫及区域巡逻为主要内容，在日常管理和发生突发事件时能够运用所学的技能保护公司财产以及自身安全。2 2、培训要求、培训要求1）保安理论培训通过培训使保安熟知保安工作性质、地位、任务、及工作职责权限，同时全面掌握保安专业知识以及在具体工作中应注意的事项及一般情况处置的原则和方法。2）消防知识及消防器材的使用通过培训使保安熟知掌握消防工作的方针任务和意义，熟知各种防火