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1、1Chapter 6 Practical EnglishlContentsl6.1 Chain-Stored Englishl6.2 Telephone Conversationl6.3 Business D26.1 Chain-Stored Englishl6.1.1 Showing Visitors Round the Shop(Notes:S for Salesman,and C for Customer)S:Welcome to our shop.You seem to be in a hurry.Whats the matter?C:Its my first time to Guan
2、gdong.I want to buy something for my mother.But I have only an hour for shopping before leaving for the airport.Would you mind if I ask for your help?S:Not at all.What can I do for you?C:I want to buy a blouse and a scarf,but Im afraid I may miss the 3S:Dont worry.Please follow me.Im sure you can ta
3、ke what you need,and you wont be late for your plane.C:Its very kind of you.I will be most grateful to you.S:Its my pleasure to help you.The clothing and knitted-wears counter is on the second floor.This way,please.(They go upstairs).By the way,where are you from?C:Im from America.S:Whats your job?C
4、:Im a 4S:Oh,it is a nice occupation.What color does your mother like?C:Any color except blue.S:Whats her bust measurement?C:About thirty eight inches.S:This blouse is 100%cotton,and the quality is excellent and the style is smart.What do you think of it?C:Very nice.I like it.What time is it now?5S:I
5、t took us only five minutes.Dont worry.Lets go over there.C:I want to buy a yellow and a red scarf.S:There is still more than ten minutes to go.Please contact the service room downstairs for a taxi to take you to the airport.C:Thank you very much.Good-bye.S:Good 6l6.1.2 At JW Chain StoreA:Good morni
6、ng,sir.Can I help you?B:Yes.I am looking for something to give as a gift.A:What about some smart ties?We have some quality ties from France,Italy,the United States,and Switzerland.Their designs are extra-ordinary.None of them are commonplace.The color is well blended with taste.You can get them in c
7、ontrasting color.Every tie is a piece of art.B:How much does such a smashing tie cost?A:RMB￥Ninety-five,7B:That is shocking.A:But sir,look at the quality,the design,and the coloring.Tremendous work and effort have gone into every tie.It is a piece of art,not mass-produced.B:Yes.They do look nice,qui
8、te unusual.All right,give me four pieces.Ill have the red one with splotches of blue and yellow,the pink one with blue&green circles.A:Sir,you have excellent taste.They are really outstanding.B:Could you please gift wrap them?A:Certainly,8l6.1.3 Purchasing ClothingA:Good afternoon.Have you been take
9、n care of?B:No,not yet.Im looking for light summer suits.Do you have anything ready-made to fit me?A:Let me take your measurements,sir.Im afraid our ready-made sizes are just a little too small for you.We could fit you in trousers,but the shirt would be a little narrow in the 9B:Well,may I try a sui
10、t on?Perhaps it could be altered.A:Certainly,sir.Please step this way.This is our largest size.Please try the shirt on for this size.B:I see what you mean.Its the same,too.I like this material very much.A:Well,sir,how about having our tailoring department makes one up for you?Theres not much differe
11、nce in the price between a ready-wear and a tailored one.B:How much is this ready-wear one?10A:Its two hundred and fifty.And I believe we could tailor you one for about two hundred.B:Well,thats not so bad.Let me talk to your tailor.A:Certainly,sir.If youll just step this way,Ill introduce you to our
12、 tailoring clerks.B:Thank you.A:Not at 11l6.1.4 About Bargaining(Notes:C for Customer,and S for Salesmen)C:Have you got any 100%cotton trousers like that?S:Thats the last one.C:But there is a little defect with it.Can you lower the price?S:Wait a moment,please.Ill ask my boss.C:O.K.S:Im sorry to hav
13、e kept you waiting.My boss has agreed to give you a five percent 12C:Five percent?Its still too much.Cant you make it any cheaper than that?S:Im sorry,I cant.C:By the way,these trousers are unfashionable.S:But these trousers own good quality fabric,and they are very suitable for you.C:But I dont hav
14、e confidence in workmanship.S:This being the case,you can enjoy another five percent discount.The rule of our department store,the customer can get a five percent discount when he finds a fault in goods.C:All right.Ill take it 13l6.1.5 Agreement with Customer(Notes:S for Salesmen,and C for Customer/
15、Mrs.Wu)S:Mrs.Wu,do you prefer 100%wool or wool-polyester suits?C:I prefer wool-polyester suits.They seem to hold their shape and not wrinkle as much as 100%wool suits.Im looking for a suit for working;I think wool-polyester holds up better during the work days.S:I think you are quite right about the
16、 wool-polyesters.The suits you are looking at are really nice.That navy suit has a real classic look,doesnt it?C:Yes,it really is 14S:Did you say to want a suit with a classic look?C:Yes.I think that is best for business clothes.S:And you said that you wear a size L?C:Well,it depends on the cut of t
17、he suit.But I think the L is the right size.S:Here are two navy suits with a classic look in size L.Which one do you better?C:I think the one on the right is better.S:Dont you like the edge-stitching around the collar?C:Thats what attracted me to the suit.S:Why dont you just try it on?It will take a
18、 second look.The dressing room is right 156.2 Telephone Conversationl6.2.1 Situation IA:Im Mr.Ray.Is Mr.Wu here?B:Sorry,Mr.Wu is not here.Can I take a message?A:Thanks,but Id rather have him call later.B:Does Mr.Wu know your telephone number?A:Yes,he does.B:And your name is Ray,did you say?A:Yes,I a
19、m Mr.Ray.Spelling is R-A-Y.B:Ive got it.Mr.Ray.Ill tell him to call you back later.A:Thank 16l6.2.2 Situation IIA:Hello,Is this Mr.Chan?B:Yes,speaking,what can I do for you?A:Did you get our catalogues?B:Yes,You know that your products interest us very much.A:I am very pleased to hear that.Ill bring
20、 some of our samples for your reference and inspection.What time would you like me to come?B:Well,you may drop in this afternoon,is that suitable?A:Thats just perfect.Ill see you then.Goodbye.B:G17l6.2.3 Situation IIIA:Hello.Is this 9988768?B:Yes,it is.A:May I speak to Mr.Wong,please?B:Yes,I am.Whos
21、 speaking?A:Good morning.Mr.Wong.This is Cheung speaking.B:Good morning Mr.Cheung,whats up?A:Yes,we want to buy some pure silk shirts.Do you have any in stock?B:Yes,we always have that in 18A:What are the prices?B:The prices run from about fifty to one hundred dollars each.A:Will you come over here
22、with catalogues?B:With pleasure,shall I call on you at once?A:Well,I am waiting for you.G19l6.2.4 Situation IVA:Can I speak to the manager,please?B:May I know whos calling?A:This is Mr.Peter of the Polo Fashion Co.B:I beg your pardon！I cant hear you well.A:I am Mr.Peter,of the Polo Fashion Co.Can I
23、speak to your manager,Miss?B:Yes,hold the line please.(Covers phone)Mr.Wu,theres a Mr.Peter of the Polo Fashion Co.on the 20Mr.Wu:Oh,yes,say Im busy,you deal with him,and hes only trying to convince me to buy their goods.B:(uncovers phone)Im sorry,Mr.Peter.Our manager is busy at the moment.Can I do
24、anything for you?A:Yes Id like to show some samples of our products.May I come and see you now?B:I think Ill be able to find some time for you.You can come and see me here.But Im not sure if I can be of any help to you.A:Thats very kind of you.Let me visit your Chain Store next 216.3 Business Demons
25、trationl6.3.1 Before the Meeting1.How do you do?Im Kevin.(Nice to meet you.)lHow do you do,Im Alex.(Nice to meet you,too.)2.This is my card.lThank you.3.This is our manager,Mr.Chen.lNice to meet you.4.Do you know our production manager,Mr.Tam?lYes,I do.We met 6 months ago.5.Where are you from?lIm fr
26、om I226.Welcome to our company.lThank you.7.Hello,Mr.Chen.lGood morning,Miss Wang,nice to see you again.8.How are you?lVery well,thank you.And you?9.How about your business?lNot so bad.How about you?10.When did you arrive?lYesterday 2311.Did you have a good flight?lYes,it was fine.Thank you.12.Where
27、 are you staying?lAt the West-Lake Hotel.13.How long will you stay?lMaybe two 24l6.3.2 Beginning the Meeting14.Good morning,nice to see you all again.lThanks for your seeing us.15.Could you tell me a bit about your business?lOf course.Id like to tell you more about our business.16.What does your ent
28、erprise manufacture?lWe manufacture a wide range of goods involving woven and knitted.17.What is your company concerned with?lOur company is concerned with trading,manufacturing,marketing,2518.Where does your company export to?lWe export to USA,Australia,Japan and Europe,etc.19.How many employees ha
29、ve you got?lWe have 250 employees.20.When was your enterprise established?lOur enterprise was established in 1992.21.What does your enterprise mainly deal with?lWe deal mainly with under-wears,knit fashion and woven product.22.How about your annual turnover?lIt is$150 2623.Who are the market leaders
30、 in your field?lWe are one of the market leaders in our field.24.How competitive are your prices?lWe are one of the cheapest.25.Have you got any other product lines?lWe also produce knitted-wears.26.Would you mind telling me what your best selling products are?lWell,here is our product catalogue.The
31、 womens dress is the best-selling products in this 27l6.3.3 About the Enterprise27.Could you tell me who your main customer is?lOur main customer is Polo Enterprise Co,Rykiel Trading Co.,etc.28.What are your major products?lOur major products are woven fashion about womens wears.29.Where is your hea
32、d office?lOur head office is in Hong K2830.Where are your main branches?lOur major branches are in China and Japan.31.How many factories do you have?lWe have five factories.32.What are you in charge of?lI am in charge of the marketing department.33.Who do you deal with mainly?lI deal mainly with ove
33、rseas 29l6.3.4 Discussing the Products34.We are looking for someone to produce knitwear,would you tell me which are the most fashionable styles and the best selling,please?lYes,Here you are.This is our latest catalogue.35.Have you got a catalogue to show me?lYes,certainly.Here is our latest sample.3
34、6.Which are your most popular goods in knitwear?lThese are very 3037.Im looking for a factory to produce these.Could you make something similar?lIm sure we could.Here are samples from past orders.38.Sorry,but we will have to make some changes here if possible.lWe would be able to modify the product
35、according to your requirements.39.What are the special features of this sample?lWell,the fabric is modern and up to 3140.What kind of market are you aiming at?lWe are aiming at the young range of this market.41.How do you compare with the rest of the market on this product?lI would say our quality i
36、s better.42.Could you produce something like this?lYes,Im sure we could.We can make some samples for you.Then we can talk about the 32l6.3.5 Further information about the Products43.Could you produce something like this?Here are the design and specifications.lIm sure we could.We will make up a sampl
37、e for you.44.What size do you need?lIt is four sizes-small,medium,large and extra large.45.How many can you produce per month?lWe can produce 10 thousand pieces a month.46.How many do you need at most?lWe will need at least 10 thousand pieces 3347.What makes you think that your products are better t
38、han the others?lWe have the good quality product and a prompt delivery.48.What would you expect the cost to be?lI expect the cost to be about$80 per unit.49.Our Minimum order would be 10 thousand,and for the large orders we will expect the price to be reduced proportionally.lThe prices decrease acco
39、rding to the unit of the order.It works out to be very cost-effective.50.Good.I look forward to doing business with you.lMe too.T34l6.3.6 Talking about Prices51.I would like to place an order.What is the unit price of the trousers,and style No.is MT-1523?lWell,it depends on the quantity of your orde
40、r.For the first orders over$1000 we offer a 5%discount.52.Can you give me a special price on these?lIm sorry,I cant.That is the lowest I can handle.53.Does the price include delivery?lYes,it does./No,it doesnt.54.Does the price include insurance?lYes,it covers all risks including loss and 3555.And w
41、hat about payment?lWe usually prefer a L/C or a cheque.56.How would you like payment?lWhatever is most convenient and quickest.57.When will you invoice me?lIll invoice you when you place your order before delivery.58.When do you want payment?lI expect payment within a 3659.What are the terms?lIts ca
42、sh on delivery.60.When do I need to confirm my order?lIts better to do it as soon as possible because we are very busy at the end of the year.Can you decide now?61.Ill have to speak to my boss before I give you an answer about the order quantity and payment.lThats fine.I look forward to hearing from
43、 37l6.3.7 Talking about Delivery62.May I ask what your delivery time is on these products?lThe delivery time is four weeks.63.How long does it take to deliver?lIt takes four weeks to deliver.64.When would you need a confirmed order?lI need it by mid-May.65.I hope there wont be any delay in shipment.
44、lThe delay is impossible if the letter of credit is on 3866.Can you guarantee that there will be no delivery problems?lYes,I can promise you there wont be any problems.67.How will the consignment be sent to me?lWell send it by air or overland.68.How long will it take?lItll take four weeks.69.When wi
45、ll the shipment arrive?lThe shipment will arrive on May10th.70.What does the price include?lIt includes port charges,import duties,insurance and 39l6.3.8 Developing Trends71.Could you give me a few details on the enterprise?lWith pleasure.As you can see some details from this graphs72.How much have
46、your production costs fallen since 2004?lOur production costs have fallen by 15%since 2004.73.What has demand been like this year?lThe prices of raw materials have reduced this year,and the expenses have decreased 4074.What level of production have you achieved throughout the year?lThere has been a
47、high level of production throughout the year.75.What was the production output this year?lThe output increased to$50 million this year.76.What has the inflation level been like?lThere has been a sharp increase in inflation since 2004.77.What do you expect for the coming year?lWe expect the labor cos
48、t will increase because of lacking human 41l6.3.9 Negotiating with Price and Delivery78.What do you think about it?lIf you dont mind my saying,I think we should alter the contract.79.Whats your opinion on it?lIn my opinion,we have to raise the price.80.What is your feeling about it?lI would prefer t
49、o discuss the final price later.81.Could you settle your account earlier?lOf course,we could.(Well,actually,that may be a bit difficult)4282.We were rather surprised of the price increasing.lIm afraid I cant agree with you entirely.83.It is difficult to accept your putting up the price.lIm very sorr
50、y,it wont happen again.84.With all due respect,you dont seem to understand.But I really must point outlIm sorry but we have done our best.85.How come the delivery is three weeks behind schedule?lWeve had a slight problem with quality 4386.Is there any other way we could do it?lDont worry.Im sure it