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1、Unit 1Introductions and GreetingsIntroductions and Greetingsv Listeningv Speakingv Business Readingv Grammarv Practice Exercises Unit 1 Introductions and GreetingsendendListening1.Howdoyoudo,Mr.Bob?1.Howdoyoudo,Mr.Bob?2.MayIintroducethecustomerfromABCCompany2.MayIintroducethecustomerfromABCCompany？3
2、.Ivebeenlookingforwardtomeetingyou.3.Ivebeenlookingforwardtomeetingyou.4.Makeyourselfathome.Newwordsandexpression4.Makeyourselfathome.Newwordsandexpression5.Wouldyoulikesomethingtodrink?5.Wouldyoulikesomethingtodrink?TaskOne:ListentothedialoguefirstandListentothedialoguefirstandrepeatthefollowingsen
3、tences.repeatthefollowingsentences.Jean:MrLee,MayIintroducethecustomerfromABCJean:MrLee,MayIintroducethecustomerfromABCCompany,Mr.Bob?Company,Mr.Bob?AndMrBob,thisisourAndMrBob,thisisour_,MrLee.,MrLee.Lee:Howdoyoudo,Mr.Bob?ImverygladtoLee:Howdoyoudo,Mr.Bob?Imverygladto_you.you.Bob:Howdoyoudo,MrLee?Gl
4、adtomeetyou,too.Bob:Howdoyoudo,MrLee?Gladtomeetyou,too.Lee:MysecretaryhastoldmeaLee:Mysecretaryhastoldmea_aboutyou.aboutyou.Bob:Oh,IveoftenheardofyouinBob:Oh,Iveoftenheardofyouin_andIvebeenandIvebeenlookingforwardtomeetingyou.lookingforwardtomeetingyou.Lee:PleasehaveaLee:Pleasehavea_.Makeyourselfath
5、ome.Makeyourselfathome.Bob:Thankyou.Imsogladtobehere.Bob:Thankyou.Imsogladtobehere.Lee:HereismynameLee:Hereismyname_,andmayIhaveyours?,andmayIhaveyours?Bob:Yes,thisisBob:Yes,thisis_.Lee:Wouldyoulikesomethingtodrink?Lee:Wouldyoulikesomethingtodrink?Bob:Bob:_,please.,please.ListeningTaskTwo:Listentoth
6、edialogueagainandfillinListentothedialogueagainandfillinthemissingwords.themissingwords.bossbossmeetmeetlotlotbusinessbusinessseatseatcardcardmineminecoffeecoffeeListeningTaskThree:ListentothedialoguethelastListentothedialoguethelasttimeandanswerthefollowingquestions.timeandanswerthefollowingquestio
7、ns._Mr.BobisanewcustomerofMr.Lees._Mr.BobisanewcustomerofMr.Lees._Mr.BobandMr.Leemetattheairport._Mr.BobandMr.Leemetattheairport._Mr.BobandMr.Leeexchangedtheirnamecards._Mr.BobandMr.Leeexchangedtheirnamecards._Mr.Bobwouldliketodrinkcoffee._Mr.Bobwouldliketodrinkcoffee.T TF FT TT TSpeakingTaskFour:Pa
8、irwork.Pairwork.Situation 1:Situation 1:Mr.Brown,29 year old,employee in Customer Service Department.Mr.Tones,40 year old,employee in Personnel Department.Situation 2:Situation 2:Louise Scott,female,General Manager of your company.Mike Johnson,male,VIP of your company,sales manager of SWQ Ltd.Thefol
9、lowingmaybeuseful:Let me introduce to you.This isShe/He is Business Reading 1.Whyshouldwepaymoreattentiontotheintroductions?1.Whyshouldwepaymoreattentiontotheintroductions?2.Whatarethebasicrulesinbusinessintroductions?2.Whatarethebasicrulesinbusinessintroductions?3.Whatshouldyoudotorespondtotheintro
10、ductionproperly?3.Whatshouldyoudotorespondtotheintroductionproperly?Questions:Business Reading properproperG Gu ue es ss si in ng g G Ga am me ecustomcustomcommunicationcommunicationmalemalebasicbasicfemalefemaleprpa.prpa.恰当的恰当的恰当的恰当的 beisikbeisik a a.基本的基本的基本的基本的 k.mju:nikeinn.k.mju:nikeinn.交流，交际交流
11、，交际交流，交际交流，交际 meilmeil n.n.男性男性男性男性 fi:meilfi:meiln.n.女性女性女性女性 kstmkstmn.n.习惯，风俗；海关习惯，风俗；海关习惯，风俗；海关习惯，风俗；海关 Business Reading requestrequestG Gu ue es ss si in ng g G Ga am me erespectrespectapproachapproachrespondrespondattractattractpartypartyrikwestrikwest v.v.要求要求要求要求 trkttrktv.v.吸引吸引吸引吸引 prutpru
12、tv.v.走进，靠近走进，靠近走进，靠近走进，靠近 rispndrispndv.v.回答回答回答回答 p:tin.p:tin.一方一方一方一方 rispektv.rispektv.尊敬；尊敬；尊敬；尊敬；n.n.尊敬尊敬尊敬尊敬 FTBusiness Reading C Ch ho oo os si in ng g G Ga am me e()1.Amanisalwaysintroducedtoawoman.()1.Amanisalwaysintroducedtoawoman.()2.ItsOKtousefirstnameinbusinessintroduction.()2.ItsOKtous
13、efirstnameinbusinessintroduction.()3.Onceyouareintroduced,youdbetterapproachandlook()3.Onceyouareintroduced,youdbetterapproachandlookattheotherpersonwithsmiletoshowrespecttotheotherattheotherpersonwithsmiletoshowrespecttotheotherparty.party.()4.Whenyoufinishyourconversation.Youcansay“Niceto()4.Wheny
14、oufinishyourconversation.Youcansay“Nicetomeetyou.”meetyou.”FTF FORORBusiness Reading F Fi il ll li in ng g G Ga am me ecommunicationrequestedrespectrespondcommunicationrequestedrespectrespondintroduceheardoflookforwardtocustomerintroduceheardoflookforwardtocustomer1.1.We_ourelders.We_ourelders.2.2.H
15、e_hisfriendtogowithhim.He_hisfriendtogowithhim.3.3.We_seeingyouagain.We_seeingyouagain.4.Whenpeoplemeetforthefirsttime,theyusually_4.Whenpeoplemeetforthefirsttime,theyusually_themselves.themselves.5.5.Haventyouever_JeanEbmeyer?Haventyouever_JeanEbmeyer?6.T6.The proper introduction can be a good begi
16、nning for the future he proper introduction can be a good beginning for the future _._.7.Doyouknowhowto_toaspeechofwelcome.7.Doyouknowhowto_toaspeechofwelcome.8.Heismybusiness_.8.Heismybusiness_.respectrespectrequestedrequestedlookforwardtolookforwardto introduceintroduceheardofheardofcommunicationc
17、ommunicationrespondrespondcustomercustomer Grammar HemingwaycameraTheUnitedStatesworkerRussiaTheGreatWallGeorgebookCommonNounCommonNounProperNounProperNouncameraworkerbookHemingwayTheUnitedStatesTheGreatWallGeorge1.Haveyouread_newspaperyet?1.Haveyouread_newspaperyet?A.todaysA.todaysB.TodaysB.TodaysC
18、.thetodaysC.thetodaysD.yourD.yourtodaystodays2.Itsnotfar,only_walkfromheretoourcompany.2.Itsnotfar,only_walkfromheretoourcompany.A.atenminutesA.atenminutesB.tenminutesB.tenminutesC.tenminutesC.tenminutesD.atenminutesD.atenminutes3.Hisisntfitforthework.Pleasegetme_.3.Hisisntfitforthework.Pleasegetme_
19、.A.somethingelseB.somebodyelseA.somethingelseB.somebodyelseC.someoneelsesD.somebodyselseC.someoneelsesD.somebodyselse4.Doyouknowhowlarge_is?4.Doyouknowhowlarge_is?A.populationofChinaB.ChinesepopulationA.populationofChinaB.ChinesepopulationC.ChinapopulationD.ChinaspopulationC.ChinapopulationD.Chinasp
20、opulation5.Excuseme,howcanIgettothenearest_shop?5.Excuseme,howcanIgettothenearest_shop?A.shoesA.shoesB.shoeB.shoe C.shoesC.shoesD.shoesD.shoes Grammar C Ch ho oo os si in ng g G Ga am me eA AD DC CD DB B6.Imgoingtocallat_thisevening.6.Imgoingtocallat_thisevening.A.MrBlackB.theBlacksA.MrBlackB.theBla
21、cksC.MrBlacksD.theBlacksC.MrBlacksD.theBlacks7.Therearesome_waitingforyououtside.7.Therearesome_waitingforyououtside.A.GermanB.AmericanA.GermanB.AmericanC.grownupD.JapaneseC.grownupD.Japanese8.Theirfactoryhasdevelopedakindof_tohelppeople8.Theirfactoryhasdevelopedakindof_tohelppeoplewalk.walk.A.machi
22、neB.machinesA.machineB.machinesC.amachineD.themachineC.amachineD.themachine9.Excuseme,canyouchangethis_forme?9.Excuseme,canyouchangethis_forme?A.fivepoundnoteA.fivepoundnoteB.fivepoundsnoteB.fivepoundsnoteC.fivepoundnotesC.fivepoundnotesD.fivepoundsnotesD.fivepoundsnotes10.Wouldyoulikesome_?10.Would
23、youlikesome_?No,thanks.Imnotthirstyatall.No,thanks.Imnotthirstyatall.A.breadA.breadB.waterB.waterC.cakeC.cakeD.tomatoD.tomatoGrammar C Ch ho oo os si in ng g G Ga am me eB BD DA AA AD DPractice Exercises TaskOneforGrammarforGrammar1._(1._(当人们第一次见面当人们第一次见面当人们第一次见面当人们第一次见面),theyusually),theyusuallyint
24、roducethemselvesorintroduceothersaftergreeting.introducethemselvesorintroduceothersaftergreeting.2._(2._(首先，姓名和职务首先，姓名和职务首先，姓名和职务首先，姓名和职务)shouldbe)shouldbeintroduced.introduced.3.Sheworksas_(3.Sheworksas_(一个秘书一个秘书一个秘书一个秘书)inancompany.)inancompany.4.Thereare_(4.Thereare_(三种基本规则三种基本规则三种基本规则三种基本规则)inso
25、cial)insocialintroductions.introductions.5.“Nicetomeetyou”shouldbeusedat_5.“Nicetomeetyou”shouldbeusedat_(首次见面的开始首次见面的开始首次见面的开始首次见面的开始).).WhenpeoplemeetWhenpeoplemeetFirst,namesandpositionsFirst,namesandpositionsasecretaryasecretarythreebasicrulesthreebasicrulesthebeginningofthefirstmeetingthebeginn
26、ingofthefirstmeetingPractice Exercises TaskTwoforTranslatingforTranslating1.Theproperintroductioncanbeagoodbeginningforthe1.Theproperintroductioncanbeagoodbeginningforthefuturecommunication.futurecommunication.2.Shakinghandsistoshowyourtrustandrespecttothe2.Shakinghandsistoshowyourtrustandrespecttot
27、heotherparty.otherparty.3.Onceyouareintroduced,youllattractothersattention.3.Onceyouareintroduced,youllattractothersattention.4.Greettheotherpartybyrepeatingtheotherpartys4.Greettheotherpartybyrepeatingtheotherpartysname.name.恰当的介绍是以后沟通的好的开端。恰当的介绍是以后沟通的好的开端。恰当的介绍是以后沟通的好的开端。恰当的介绍是以后沟通的好的开端。握手是显示你对另一方
28、的信任和尊敬。握手是显示你对另一方的信任和尊敬。握手是显示你对另一方的信任和尊敬。握手是显示你对另一方的信任和尊敬。一旦你被介绍，你将引起别人的关注。一旦你被介绍，你将引起别人的关注。一旦你被介绍，你将引起别人的关注。一旦你被介绍，你将引起别人的关注。通过重复另一方的名字来问候对方。通过重复另一方的名字来问候对方。通过重复另一方的名字来问候对方。通过重复另一方的名字来问候对方。Practice Exercises TaskTwoforTranslatingforTranslating1.Itiscustomarytoshakehandswhenyoufirstmeetsomeone.1.Iti
29、scustomarytoshakehandswhenyoufirstmeetsomeone.2.Therearemanywaystogreetpeople,whichincludesformalandinformal2.Therearemanywaystogreetpeople,whichincludesformalandinformalgreetings,verbalandnonverbalgreetings.greetings,verbalandnonverbalgreetings.3.Itisagreathelpforthepersonwhoislearningaforeignlangu
30、agetoknow3.Itisagreathelpforthepersonwhoislearningaforeignlanguagetoknowsomecustomsandmannersforthepeoplewhospeakit.somecustomsandmannersforthepeoplewhospeakit.4.Ayoungerpersonisusuallyintroducedtoanolderone;amanis4.Ayoungerpersonisusuallyintroducedtoanolderone;amanisintroducedtoawoman;aguesttotheho
31、storhostess,andapersontoaintroducedtoawoman;aguesttothehostorhostess,andapersontoagroup.group.首次见面，握手是很惯常的事。首次见面，握手是很惯常的事。首次见面，握手是很惯常的事。首次见面，握手是很惯常的事。在社交场合有许多问候的方式，包括正式问候和非正式问候，语言问候和在社交场合有许多问候的方式，包括正式问候和非正式问候，语言问候和在社交场合有许多问候的方式，包括正式问候和非正式问候，语言问候和在社交场合有许多问候的方式，包括正式问候和非正式问候，语言问候和非语言问候。非语言问候。非语言问候。非语言问
32、候。对于学习外语的人来说，了解所学外语国家人们的风俗习惯非常有帮助。对于学习外语的人来说，了解所学外语国家人们的风俗习惯非常有帮助。对于学习外语的人来说，了解所学外语国家人们的风俗习惯非常有帮助。对于学习外语的人来说，了解所学外语国家人们的风俗习惯非常有帮助。年轻人通常介绍给年长者，男士介绍给女士，客人介绍给男主人年轻人通常介绍给年长者，男士介绍给女士，客人介绍给男主人年轻人通常介绍给年长者，男士介绍给女士，客人介绍给男主人年轻人通常介绍给年长者，男士介绍给女士，客人介绍给男主人或女主人，个人介绍给团体。或女主人，个人介绍给团体。或女主人，个人介绍给团体。或女主人，个人介绍给团体。Practi
33、ce Exercises TaskThreeforClozingforClozingWhenyouspeak,writealetter,_atelephonecall.Yourwordscarryamessage.Peoplecommunicatewithwords.Doyouthinkyoucancommunicate_words?Asmile_yourfaceshowsyouarehappy.Tearsinyoureyestellothersyouare_.Whenyouputupyourhandinclass,theteacherknowsyouwantto_somethingortoa
34、skaquestion.You_yourhead,andpeopleknowyouaresaying“No”.Younodandpeopleknowyouaresaying“Yes”.Otherthingscanalsocarrymessage.Forexample,asignatthebusstophelpsyoutoknowwhichbusto_.Asignondoorstellsyou_togoinorout.Therearealotofsignsaroundyouandyoucanreceivemessagesfromthemallthetime.1.A.communicateB.ma
35、keC.talkD.tell2.A.inB.withC.withoutD.by3.A.withB.inC.onD.from4.A.gladB.pleasedC.sadD.angry5.A.askB.sayC.speakD.tell6.A.turnB.shakeC.raiseD.down7.A.onB.haveC.takeD.get8.A.whereB.whenC.howD.whatB BC CC CC CB BB BC CA APractice Exercises TaskFourforWritingforWritingBackground:Background:名片（名片（名片（名片（nam
36、e cardname cardname cardname card）通常用于社交场合，用来）通常用于社交场合，用来）通常用于社交场合，用来）通常用于社交场合，用来向他人介绍自己的姓名、身份及联系方式等。请根据下向他人介绍自己的姓名、身份及联系方式等。请根据下向他人介绍自己的姓名、身份及联系方式等。请根据下向他人介绍自己的姓名、身份及联系方式等。请根据下面名片所提供的信息，对名片上的人物做一简要的介绍。面名片所提供的信息，对名片上的人物做一简要的介绍。面名片所提供的信息，对名片上的人物做一简要的介绍。面名片所提供的信息，对名片上的人物做一简要的介绍。Hints:Hints:INTERNATION
37、ALMININGMACHINERYINSTITUTELINGMINGChiefEngineerPostcode 300018 Tel：2456738176 Evergreen avenue Fax：（022）2566876Tianjin，P.R.C.E-mail：IMMILHOTMAIL.COMLing Ming is the chief engineer of Ling Ming is the chief engineer of International Mining Machinery Institute,International Mining Machinery Institute,
38、which is at No.176 Evergreen Avenue,which is at No.176 Evergreen Avenue,TianjinTianjin，P.R.C.If you want to contact him,P.R.C.If you want to contact him,the telephone number is 2456738,and the fax the telephone number is 2456738,and the fax is is（022022）2566876.2566876.The endUnit 4Meeting at the Ai
39、rportMeeting at the AirportBrainstormingQuestion:Question:What should you do before you go to meet someone at the airport?v Listening v Speaking v Business Readingv Grammarv Practice ExercisesUnit 2 Making an AppointmentendendListening&SpeakingTaskOne:ListentothedialoguefirstandListentothedialoguefi
40、rstandrepeatthefollowingsentences.repeatthefollowingsentences.1.Imheretomeetyou.1.Imheretomeetyou.2.Howwasyourtrip?2.Howwasyourtrip?3.Itwasfine,buttheflightwaslong.3.Itwasfine,buttheflightwaslong.4.Doyouhaveallyourluggagehere?4.Doyouhaveallyourluggagehere?5.Wehaveacarovertheretotakeyoutoyourhotel.5.
41、Wehaveacarovertheretotakeyoutoyourhotel.MissLiWen:Excuse me,are you Mr.Wood from _?Mr.Wood:Yes,Im John Wood.MissLiWen:Allow me to _ myself.My name is Li Wen.Im from the Yuhai Textiles Corporation.Im here to meet you.Mr.Wood:Its very _ of you to come and meet me at the _.I have the _ that we have kno
42、wn each other_.MissLiWen:Of course.We have _ to each other so many times over _.How was your trip?Mr.Wood:It was fine,but the flight was long.MissLiWen:Are you _?Mr.Wood:Yes,a little _.But its OK.MissLiWen:Do you have all your luggage here?Mr.Wood:Yes.Its all here.MissLiWen:We have a car over there
43、to take you to your hotel.Mr.Wood:Thats fine.MissLiWen:Shall we go,then?Mr.Wood:Ok,thank you.MissLiWen:This way,please.TaskTwo:ListentothedialogueagainandfillinListentothedialogueagainandfillinthemissingwords.themissingwords.AmericaAmericaListening&Speakingintroduceintroducekindkindairportairportfee
44、lingfeelingforalongtimeforalongtimetalkedtalkedtelephonetelephonetiredtiredbitbitListening&SpeakingTaskThree:ListentothedialoguethelastListentothedialoguethelasttimeandanswerthefollowingquestions.timeandanswerthefollowingquestions.WheredoesMr.Woodcomefrom?WheredoesMr.Woodcomefrom?IsLiWenfromtheYuhai
45、TextilesCorporation?IsLiWenfromtheYuhaiTextilesCorporation?Havetheyknowneachotherforalongtime?Havetheyknowneachotherforalongtime?DidMr.Woodhavealongflight?DidMr.Woodhavealongflight?Wherewilltheygoafterleavingtheairport?Wherewilltheygoafterleavingtheairport?Listening&SpeakingTaskFour:Pairwork.Pairwor
46、k.SituationSituation：学生A是卖方接机者，手上拿着一张海报，写着客户名字及其公司名称和欢迎字样（e.g.Welcome Mr.John Wood/ABC Company，USA）站在机场接机口等候，学生B是客户，拿着行李走过来指着海报说：“我就是John Wood。”然后双方开始对话。(Student A,who acts as the seller picking up the customer at the airport,holds a poster with customers name and his/her companys name on it waiting
47、 at the exit of the airport.Student B,who acts as the customer with the luggage,is slowly walking toward Student A.）Thefollowingmaybeuseful:Hi!Im John Wood.How do you do.Welcome to How was your flight/trip?Business Reading 1.Doyouknowhowtopickupthecustomerattheairport?2.Whatshouldyoupreparetopickupa
48、customerfromforeigncountry?Questions:Business Reading avoidavoidG Gu ue es ss si in ng g G Ga am me ehadbetterdosomethinghadbetterdosomethingattheexitattheexitpickupthecustomerpickupthecustomersceneryscenerynamecardnamecardvidv.vidv.避免，逃避；避免，逃避；避免，逃避；避免，逃避；si:nrin.si:nrin.风景，景致；风景，景致；风景，景致；风景，景致；在出口
49、处在出口处在出口处在出口处接客户接客户接客户接客户名片名片名片名片 最好做某事最好做某事最好做某事最好做某事 parkinglotparkinglot停车场停车场停车场停车场 Business Reading C Ch ho oo os si in ng g G Ga am me e()1.Whenpickingupthecustomerattheairport,tryto()1.Whenpickingupthecustomerattheairport,trytofindthecustomerfirst.findthecustomerfirst.()2()2Ifthisisyourfirstt
50、imetomeetthiscustomer,youIfthisisyourfirsttimetomeetthiscustomer,youcanwritedownyournameonapaperandraiseitattheexit.canwritedownyournameonapaperandraiseitattheexit.()3.Toavoidmistakes,youhadbetterexchangethename()3.Toavoidmistakes,youhadbetterexchangethenamecardswiththecustomer.cardswiththecustomer.