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1、A letter of complaint金星中学申义娟Teaching aims：Teaching knowledge aims：Enable students master how to write a letter ofcomplaint.Enable students master the statement and formatcommonly used in complaint letters。learned in situations。Enablestudentsto actually apply what they haveTeaching Emotion Aims：Let s
2、tudents know what should be done in their dailyliveswhentheirlegitimaterightsandinterestsareviolated.Teaching important points：Teaching difficult points：Writing skills for English complaint letters.The writing methods of English complaint letters.Teaching props:Multimedia courseware,materialand exer
3、cise books.Teaching procedure：Step 1 Greeting and Welcome the teachers to ourclass.Step 2Lead in1Askstudentstwoquestions:Whenyouhaveproblems with faulty goods or services.What should youdo?When you are dissatisfied with your teacher.Whatshould you do?Step 3 How to write a letter of complaint?Letters
4、of complaint usually include the followingstages:第一段：开头，自我介绍，交代投诉内容，尽可能做到客观礼貌.I am writingto complain/make a complaintabout I am writingto express mydissatisfaction /disappointment about第二段：正文，写明投诉的原因、问题的经过及产生的结果。The reason for my dissatisfaction is.In the first place,.In addition,.第三段：结尾，提出解决建议并希望尽
5、快得到满意的答复，表示感谢。I appreciate it very much if you could.I hope you will take my complaints seriously andThank you for your consideration and I will be2looking forward to your reply.Step 4 Team workAfter learning how to write a letter of complaint,letswrite a letter of complaint about your English teacher.Write the composition in groups of four andaccording to the interview.Step 5 Correct their composition with theirdeskmates.Step 6 Show some good compositions.Step 7 ConsolidationStep 8.HomeworkEnable students complete their composition.3