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1、GROOMING&HYGIENE仪容仪表和个人卫生仪容仪表和个人卫生Grooming&Hygiene个人仪表与卫生个人仪表与卫生Looking Your Best!Looking Your Best!展示给客人你最佳的仪容展示给客人你最佳的仪容,仪表仪表.Creating An Impression.Creating An Impression.给客人留下深刻的印象给客人留下深刻的印象.Our HotelOur Hotels Image.s Image.我们酒店的形象我们酒店的形象.You-A Representation.You-A Representation.你就是这一切的代表你就是这一
2、切的代表.2/5/20232LESSON OUTLINES课程目录课程目录General Grooming Standards 个人仪表基本标准个人仪表基本标准Females Grooming Standards 女员工仪表标准女员工仪表标准Male Hair standards 男员工仪表标准男员工仪表标准KitchenEmployees 厨房员工仪表厨房员工仪表 2/5/20233OBJECTIVE培训目的培训目的 通过本次培训，你将能够列出并解释出酒店通过本次培训，你将能够列出并解释出酒店的个人仪表和卫生方面的标准。的个人仪表和卫生方面的标准。Attheendofthetraining,
3、youwillbeabletolist&explainHolidayInnDayaBayGrooming&Hygienestandards.2/5/20234 Uniforms should be change according to department procedures.要穿部门所规定的制服Name tag to be worn at all times and correctly positioned on the left hand up-side of the uniformed.上班时工牌一定要随时佩戴在制服左上方正确的位置Dress Code/Uniforms服装服装2/5
4、/20235UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有损坏，必须立即通知制服间，以及时修补。Dress Code/Uniforms 服装服装/制服制服2/5/20236Why wear a name tag?为什么要戴工牌？为什么要
5、戴工牌？Itenablenewstafftointegratefaster。它能使新员工快速进入状态Itgivesanorganizationafriendlierandmorepersonalimage。可以带给饭店亲切及个人化服务的形象Customersandvisitorsliketoknowwhotheyaretalkingto?顾客想知道他们在和谁讲话2/5/20237Why wear a name tag?为什么要戴工牌？为什么要戴工牌？Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior.它能
6、加强员工对自己的表现及行为的责任感Itenablenewstafftointegratefaster.它能使员工很快的辨认新同事2/5/20238General Grooming Standards个人仪表基本标准个人仪表基本标准Hairmaynotlookwetandoily.头发看起来不要非常油腻，要保持清洁。Nostronghairspray,gel,lotiononhair.不要在头发上涂抹过多的发胶Nofancydesignhairstyles.不要留怪异的发型Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairo
7、fsmallearstudsforfemales不要佩带耀眼的首饰，只可佩带结婚戒指、手表，女员工可佩带小耳钉，且一只耳朵只能戴一个耳钉2/5/20239Nonecklacesmayshowoutsidetheuniform.项链不要佩带在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.内衣颜色必须与裙子、男女衬衣的颜色相符Longjohnsmustnotprotrudejackets/trousers.内衣领口、裤边不得露出衬衣和外套2/5/202310General Grooming Stand
8、ards个人仪表基本标准个人仪表基本标准Pockets may not contain too many articles,nor look bully.工装口袋不允许装太多的东西，或看起来臃肿Shoes should be polished.保持皮鞋的光亮Finger nails should be clean,short,well trimmed.指甲要整洁、整齐2/5/202311General Grooming Standards个人仪表基本标准个人仪表基本标准Avoid garlic,onion,and strong spicy smelling food before report
9、ing to work.工作前要去除口腔或身体的异味，如：工作前要去除口腔或身体的异味，如：蒜，元葱及某些刺激性食品较强的气味。蒜，元葱及某些刺激性食品较强的气味。Hands must be washed after each visit to the toilet,before and after meals and handling of food.饭前便后要洗手饭前便后要洗手。2/5/202312GeneralGroomingStandardsGeneralGroomingStandards个人仪表基本标准个人仪表基本标准Hairmustbeclean,neatandtidyatallt
10、imes.Hairmustbeclean,neatandtidyatalltimes.时刻保持头发干净整洁时刻保持头发干净整洁。Fringemustbeabovetheeyebrow.Fringemustbeabovetheeyebrow.垂在额前的短发，不可遮盖眼垂在额前的短发，不可遮盖眼。Colorofhairmustbeofa“natural”color.Colorofhairmustbeofa“natural”color.头发的颜色要自然头发的颜色要自然。Nofancyunnaturalcoloredhair.Nofancyunnaturalcoloredhair.头发不可染刺眼的或不
11、自然的颜色头发不可染刺眼的或不自然的颜色2/5/202313WOMENS GROOMING女员工仪表标准女员工仪表标准2/5/202314Must be clean,well-cut and regularlymaintained.头发要梳理整齐头发要梳理整齐Loose hair must not tough the shoulders,If so,it must be worn up in an elegant professional style.E.g.:braided,pony-tail,bun.头发长度不能到肩膀，否则的话一定要优雅专业扎头发长度不能到肩膀，否则的话一定要优雅专业扎起
12、来。如：辫子、绑成马尾状、盘成发髻起来。如：辫子、绑成马尾状、盘成发髻。WOMENSGROOMING女员工仪表标准女员工仪表标准Hair发型发型2/5/202315Hair worn in a pony-tail on the crown.头发像皇冠似的绑的很高的马尾头发像皇冠似的绑的很高的马尾Hair fringe covering the eyebrows.流海遮住了眉毛流海遮住了眉毛Wet look.头发看起来是湿的头发看起来是湿的Extreme style or light-colors.奇怪的发型或颜色奇怪的发型或颜色NOT ACCEPTABLE不允许不允许2/5/202316Hai
13、r accessories must be of a conservation nature.头发上戴的饰品一定要保守自然头发上戴的饰品一定要保守自然All ribbons,ready-made bows and scrunches should be black。头饰仅能使用黑色头饰仅能使用黑色Hair Accessories 头发上戴的饰品头发上戴的饰品2/5/202317Male&Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女员工上班均不允许佩戴首饰或饰物JEWLLERY 珠宝珠宝Broo
14、ch,bracelet,anklets and lip/nose/earrings not allowed.不允许佩戴胸针，手镯，脚链，嘴鼻耳环2/5/202318Exceptforwristwatch,weddingringandstudearringsforfemalestaff.Themaximumdiameterofringcannotwiderthanthefinger.Earringsshouldbeeithergold,silver,orpearlStuds,Nohangingearringsshouldbeworn.手表、结婚戒指除外，女员工可允许佩戴钉状耳环）,戒指宽度不能宽
15、于手指。耳环只能戴金、银或珍珠，不能戴吊式耳环。Bangle(foot-lace)shouldnotbeworn.不能戴脚链.2/5/202319MAKE-UP 化妆化妆Make-uphastobelight,andclassic化妆必须是淡妆并且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher.女员工最基本要涂口红即腮红Usesimple/light/closetoskinsnailpolish.使用透明色或接近肤色的指甲油2/5/202320Females Grooming Standards女员工仪表标准女员工仪表标准False
16、 eyelashes not permitted.不允许戴假睫毛。No Strong perfume.不允许用味道过浓的香水。No black or dark maroon color lip stick.不可涂抹黑色或深褐色的口红。No tattooed eye lid/brows and lips.不准纹眉。纹眼线；纹唇2/5/202321Stockings丝袜丝袜Must be worn by all female Associate.所有女员工都要穿丝袜Skirts must always be worn with pantyhose stockings.Plain,skin colo
17、ur and no runs/no holes.应穿酒店统一发放的丝袜。并保证丝袜无破洞、无抽丝2/5/202322MaleHairstandards男员工仪表标准男员工仪表标准2/5/202323Hair,whichmustbecleanandofaconservativestyle,shouldbemaintainedregularly,Andnotreachingthecollar.MinimumhairlengthofNumber2onrazorsetting.Nohairfringecouldcovertheeyebrows.Sideburnsshouldnotextendbeyon
18、dthemiddleoftheear.男员工的头发要保守，并梳理整齐，长度不到衣领，最短长度为2公分前面的头发不能挡住头发,鬓角不能超过耳中央MENS GROOMING2/5/202324NoPrintT-Shirtshouldbewornunderuniforms.不能在制服下穿着有印花的T恤Handsandnailsmustbeandwellmanicuredatalltimes.Lengthofnailcouldnotbeoverthetopofthefinger.双手及指甲要整齐清洁，指甲不宜超过Uniforms must be clean,well-ironed and free f
19、rom spots and stains with no Buttons missing and on loose threads.制服须干净，熨烫平整，无污渍，钮扣齐全，无开线MENS GROOMING2/5/202325MENSGROOMINGFacemustbeclean,shavenatalltimes.保持面部清洁Noearringsofanysortallowed.不准佩带耳环及其他小饰品Plainblackordarkcolortonesocksonly.只允许穿黑色袜子Blackshoes,cleanandpolished.只允许穿酒店统一发放的工鞋皮鞋要光亮2/5/20232
20、6Kitchen Employees厨房员工仪表厨房员工仪表2/5/202327KitchenEmployees厨房员工仪表厨房员工仪表Hatsmustbewornatalltimes.工作时必须佩带工作帽工作时必须佩带工作帽Hairmustbewashedeveryday.每天必须洗头每天必须洗头2/5/202328Kitchen EmployeesKitchen Employees厨房员工仪表厨房员工仪表Femalesmustwearhairnets.女员工应该佩带发网女员工应该佩带发网Nojewelryofanysortallowed.不准佩带任何装饰物不准佩带任何装饰物mustwear
21、kitchenshoes/boots.必须穿厨房的鞋和靴子必须穿厨房的鞋和靴子2/5/202329Personal Hygiene个人卫生个人卫生Personal Hygiene个人卫生个人卫生Bathe daily.每天洗澡。Brush your teeth.每天刷牙Wash your hair and keep it clean and dandruff free.清洗头发，保持头发干净，没有头皮屑2/5/202331PersonalHygiene个人卫生个人卫生Usedeodorant.可使用除臭剂可使用除臭剂Useperfumeorcologneinmoderation.可使用温和清淡
22、的香水可使用温和清淡的香水2/5/202332PersonalHygiene 个人卫生个人卫生Avoidgarlic,onions,strongspicysmellingfoodbeforereportingtowork.工作前不允许吃蒜，元葱及某些刺激性气味较强的食品Keepyourfingernailsclean,shortandroundedanddirtfree.保持指甲干净、整齐，无污物Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.饭前便后及接触食物前要洗手。Noprot
23、rudingnasalhair.鼻毛不可露出鼻孔外2/5/202333ToiletEtiquette厕所礼仪Usetoiletproperly.正确使用厕所设备。Flushthetoiletafteruse.便后冲水Puttoiletpaper，sanitarynapkininthebasket.将卫生纸、卫生巾放进垃圾篓中Noscribbleintoilet.禁止在厕所乱写乱画Keeptoiletcleanatalltimes时刻保持厕所干净2/5/202334ThepresentationanddeportmentofallteammembersmustcomplementandenhancethestandingofHolidayInnatalltimes.我们队伍的所有成员行为表现必须随时随地体现假日形象。2/5/202335THANKTHANK YOU YOU!谢谢谢谢2/5/202336