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1、目 錄商務必備：商務必備：15種商務英語電話應答種商務英語電話應答生活用語：手機語音英語提示生活用語：手機語音英語提示職場英語：打錯電話怎麼處理？職場英語：打錯電話怎麼處理？口語演練：如何轉接客戶來電（口語演練：如何轉接客戶來電（1）口語演練：如何轉接客戶來電（口語演練：如何轉接客戶來電（2）複述三只小豬的故事複述三只小豬的故事商務必備：商務必備：15種商務英語電話應答種商務英語電話應答情况一：打电话的人找的是你自己情况一：打电话的人找的是你自己 IsDaisythere？（Daisy在吗？）Thisisshe.我就是。（注：男的用Thisishe.）Yourespeaking/talking
2、toher.你正在跟她说话。（注:男的用Yourespeaking/talkingtohim.）ThisisDaisy.我就是Daisy.Thatsme.我就是。情况二：打电话的人要找的人不在情况二：打电话的人要找的人不在MayIspeaktoMr.Gates？（请问Gates先生在吗？）Heisnothererightnow.他现在不在这里。Heisout.他出去了。Heisinameetingrightnow.他现在正在开会。Youvejustmissedhim.你刚好错过他了。Heisjuststeppedout.他刚好出去了。情况三：打电话的人要找的人不在，情况三：打电话的人要找的人不
3、在，问对方是否要留言问对方是否要留言CanItalktoMark？（我可以跟Mark讲话吗？）Heisoutonhislunchbreakrightnow.Wouldyouliketoleaveamessage？他出去吃午饭了，你要留言吗？Heisnotavailablerightnow.CanItakeamessage？他不在，我可以帮你传话吗？情况四：打电话的人问他要找的人何时回来情况四：打电话的人问他要找的人何时回来Doyouknowwhenhewillbeback？你知道他什么时候会回来吗？Imsorry.Idontknow.抱歉，我不知道。Ihavenoidea.我不知道。Hesho
4、uldbebackin20minutes.他应该二十分钟内会回来。情况五：打电话的人问他要找的人在哪里情况五：打电话的人问他要找的人在哪里Doyouhaveanyideawhereheis？你知道他在哪里吗？Sorry.Idontknow.抱歉，我不知道。Heisatworkrightnow.Doyouwanthisphonenumber？他现在在上班。你要不要他的电话号码？情况六：打电话的人要找的人不在，情况六：打电话的人要找的人不在，愿意接受愿意接受 对方的留言对方的留言 CanIleaveamessage？我可以留个话嗎？Yes.Goahead,please.可以，请继续。Ofcours
5、e.HoldonforjustasecondsoIcangrabapenandpaper.当然，稍等一下让我拿个纸笔。Sure,ifyoucanexcusemeforjustasecond.Letmefindapieceofpapertowriteitdown.当然，如果你可以等我一下下，让我找张纸写下来。情况七：接受对方留言时听不清楚，情况七：接受对方留言时听不清楚，希望对方重复希望对方重复Whenhecomesback,canyouhavehimcallmeat(206)5551212？他回来后，能不能让他打（206）5551212这个号码给我？Canyourepeatagain,plea
6、se？能不能请你再重复一次？(Say)Again,please？再说一次好吗？Pardon？抱歉。（请再说一次）Comeagain,please？再说一次好吗？Imsorry？抱歉。（请再说一次）情况八：对方希望留话，怕听错了，不想接受对方的留情况八：对方希望留话，怕听错了，不想接受对方的留言言MayIleaveamessage？我能否留个话？Youknowwhat？MyEnglishisnotthatgreat,andIdontwanttomissanything.Wouldyoumindcallingbacklater？Imsorry.你知道吗？我的英文不是非常好，我不想听错话。你介意稍后
7、再打来吗？我很抱歉。Ifyoudontmind,couldyoupleasecallbackandleaveamessageontheansweringmachine？MyEnglishisnotverygood.如果你不介意的话，能否请你再打一次，然后在录音机上留言？我的英文不是很好。情况九：打电话的人要找的人是别人，情况九：打电话的人要找的人是别人，请对请对方稍等方稍等IsBrandonthere？Brandon在吗？Yes,heis.Onemoment,please.他在。请稍等。Hold,please.请稍等。Holdon,please.请稍等。Letmeseeifheishere.H
8、angon.OK？我看看他在不在。等一下，好吗？情况十：对方打错电话情况十：对方打错电话CanIspeaktoAlexanderWalker？我可以和AlexanderWalker说话吗？AlexanderWalker？Imsorry,butthereisnobodyherebythisname.AlexanderWalker？抱歉，这里没这个人。Imsorry.Imafraidyouvegotthewrongnumber.抱歉，恐怕你打错电话了。Whatnumberdidyoudial？你打几号？情况十一：对方要求跟（打电话的人）刚刚已经通过情况十一：对方要求跟（打电话的人）刚刚已经通过话的
9、人再讲话话的人再讲话CanyouputDaisybackon？Iforgottotellhersomething.你能否请Daisy再来听电话呢？我忘了跟她讲一件事。Sure.Illgogether.当然！我这就去叫她。情况十二：电话没人接（或录音机）情况十二：电话没人接（或录音机）Ishethere？他在吗？Nooneisthere.没人在。Nobodyanswered.没人接。No.Igottheansweringmachine.没有！是录音机。情况十三：电话打不通情况十三：电话打不通Diditgothrough？（电话）打通了吗？Thelinewasbusy.电话忙线。Igotthebu
10、sysignals电话忙线。情况十四：（因自己忙等原因）请别人去接情况十四：（因自己忙等原因）请别人去接电话电话Paul,canyouanswerthephone？Imbusy.Paul，你能不能去接电话？我在忙。Canyougetit,Paul？Myhandsaretied.Paul.你能不能去接电话？我现在不能接。Yes,dear.是的，亲爱的。情况十五：接到无人电话（就是打来了却不说话情况十五：接到无人电话（就是打来了却不说话的那种）的那种）Whocalled？谁打来的？Noone.Hehunguponme.没人。他把电话挂了。Wrongnumber,Iguess.Hehungupwit
11、houtsayingaword.打错了，我想。他一句话也没说就把电话挂了。生活用語：手機語音英語提示生活用語：手機語音英語提示1、空号：中文：您好！您所拨打的号码是空号，请核对后再拨。英文：Sorry!Thenumberyoudialeddoesnotexist,pleasecheckitanddiallater.2、被叫用户关机：中文：您好！您所拨打的电话已关机。英文：Sorry!Thesubscriberyoudialedispoweroff.3、被叫不在服务区：中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。英文：Sorry！Thesubscriberyoudialedcannotb
12、econnectedforthemoment,pleaserediallater.4、主叫欠费停机/单向停机中文：对不起！您的电话已欠费，请您续交话费，谢谢！英文：Sorry,yourtelephonechargeisoverdue,pleaserenewit,thankyou!5、用户申请临时停机/其他原因暂时停机：中文：对不起！您的电话已停机。详情请撥打“1860”。英文：Sorry!Yourtelephoneserviceissuspended,formoreinformation,pleasedial“1860”.6、被叫停机：中文：对不起！您拨打的电话已停机。英文：Sorry!The
13、numberyoudialedisoutofservice.7、被叫忙：（1）被叫用户登记了呼叫等待功能中文：您好！请不要挂机，您拨打的电话正在通话中。英文：Sorry!Pleaseholdon，thesubscriberyoudialedisbusynow.（2）被叫用户未登记呼叫等待功能中文：您好！您拨打的电话正在通话中，请稍后再拨。英文：Sorry!Thesubscriberyoudialedisbusynow,pleaserediallater.8、中继忙/网络忙：中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。英文：Sorry！Thesubscriberyoudialedcann
14、otbeconnectedforthemoment,pleaserediallater.9、被叫用户设置了呼入限制：中文：对不起！您拨打的用户已设置呼入限制.英文：Sorry!Thesubscriberyoudialedhassetbarringofincomingcalls.10、国际长权限制：中文：您好！您的电话尚未登记国际长途业务，请办理登记手续。详情请撥打“1860”。英文：Sorry!YouhavenotappliedforIDDservice,pleasemakeregistrations.Formoreinformation,pleasedial“1860”.11、GSM手机拨G
15、SM手机加“0”：中文：请直接拨打对方手机号码，无需加“0”。英文：Sorry!Pleasedialmobilephonenumberdirectly,noneedtodial“0”.12、固定网拨本地GSM手机加“0”：中文：请直接拨打对方手机号码，无需加“0”。英文：Sorry!Pleasedialmobilephonenumberdirectly,noneedtodial“013、拨号未加长途区号：中文：您好！请在号码前加拨长途区号。英文：Sorry!Pleasedialareacodebeforethenumberyoudialed.14、112紧急呼叫：中文：您好！匪警请拨110，火
16、警请拨119，急救中心请拨120，交通故障请拨122，市话障碍请在112前加拨长途区号。英文：Hello!Pleasedial110forpolice,119forfire,120forambulance，122fortrafficaccidentanddialareacodebefore112forfixed-phoneobstacle.15、其它运营商方向线路故障：中文：对不起！对方网络暂时无法接通，请稍后再拨。英文：Sorry!Theotheroperatorsnetworkcannotbeconnectedforthemoment,pleaserediallater.16、长权限制/非
17、法主叫:中文：对不起！您的电话尚未申请此项服务。详情请垂询“1860”。英文：Sorry!Youhavenotappliedforthisservice,pleasedial“1860”formoreinformation.17、被叫久叫不应中文：对不起，您拨打的电话暂时无人接听，请稍后再拨。英文：Sorry!Thephoneyoudialedisnotbeansweredforthemoment,pleaserediallater.職場英語：打錯電話怎麼處理？職場英語：打錯電話怎麼處理？I.begyoupardon？Misswho？对不起，你说谁？2Imsorry，butIdontknowt
18、hatname对不起，我不认识这个人。3Youmusthavethewrongnumber你一定是弄错号码了。4ComeonIknowAnnasthereLetmetalktoher不要这样好不好。我知道安娜在那儿，让我跟她讲话。5TheresnoonenamedAnnahere这儿没有叫安娜的。6Areyousureyouhavetherightname？你肯定没弄错姓名吗？7Whatnumberareyoutryingtodial？你要的电话是什么号码？8Idliketomakeaperson-to-personcalltoBeijing，China我想打一个通到中国北京的叫人电话。9To
19、Mr.Qinat6634-6972找秦先生，号码是6634-697210Mr.Zhou，willyouholdtheline，please？周先生，请稍等一会儿好吗？11ThereisnoQinatthatnumber那个号码查无秦先生。12Willyoucheckthenumberagain，please？请您再核对一下电话号码好吗？13WhatthenumberIgaveyou，operator？接线员，我给你的号码是多少？14Ivegivenyouawrongnumber我给错电话号码了？15Imafraidyouhavethewrongnumber我想您打错了。16Isuggestyo
20、ulookinthephonebook我建议您查一下电话簿。口語實戰演練：如何轉接客戶來電口語實戰演練：如何轉接客戶來電A:Goodafternoon,SalesDepartment.MayIhelpyou?下午好，销售部，我能帮你什么忙吗？B:CouldIspeaktoMr.Bush,please?可以和Bush先生说话吗？A:Illseeifheisavailable.WhoshallIsayiscalling,please?我要看一看他是否在。请问我得告诉他谁打来的？B:JohnSmith.A:Holdtheline,please.Mr.BushisinameetingwiththeMa
21、nagingDirectoratthemoment,Imafraid.CanIhelpyou?请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？B:Well,Iwanttodiscusswithhimthenewcontractwesignedlastweek.好的，我想跟他讨论一下我们上星期签订的合同。A:Idontthinkthemeetingwillgoonmuchlonger.ShallIaskhimtocallyouwhenheisfree?我想会议不会开得太久，我让他有空给你打电话，好吗？B:Yes,thatwouldbeeasiest.是的，那样最好了。A:CouldIha
22、veyournameagain,please?请再一次告诉我你的姓名，好吗？B:Yes.ItsJohnSmith.好的，我叫JohnSmith。A:Andthenumber?电话号码呢？B:021-64358796A:OK.YoullbehearingfromMr.Bushlaterinthemorningthen,Mr.Smith.好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。B:Thankyouforyourhelp.Good-bye.谢谢你的帮助，再见。A:Youarewelcome.Good-bye.别客气，再见。The Story of the Three Litt
23、le PigsThe Story of the Three Little Pigs There was an old sow with three little pigs,and as she had not There was an old sow with three little pigs,and as she had not enough to keep them,she sent them out to seek their fortune.enough to keep them,she sent them out to seek their fortune.The first th
24、at went off met a man with a bundle of straw,and The first that went off met a man with a bundle of straw,and said to him:said to him:Please,man,give me that straw to build a house.Please,man,give me that straw to build a house.Which the man did,and the little pig built a house with it.Which the man
25、 did,and the little pig built a house with it.Presently came along a wolf,and knocked at the door,and said:Presently came along a wolf,and knocked at the door,and said:Little pig,little pig,let me come in.Little pig,little pig,let me come in.To which the pig answered:“No,no,by the hair of my chimney
26、 To which the pig answered:“No,no,by the hair of my chimney chin chin.”chin chin.”The wolf then answered to that:Then Ill huff,and Ill The wolf then answered to that:Then Ill huff,and Ill puff,and Ill blow your house in.”puff,and Ill blow your house in.”Sohehuffed,andhepuffed,andheblewhishousein,and
27、ateupthelittlepig.Thesecondlittlepigmetamanwithabundleoffurzeandsaid:Please,man,givemethatfurzetobuildahouse.Whichthemandid,andthepigbuilthishouse.Thenalongcamethewolf,andsaid:Littlepig,littlepig,letmecomein.No,no,bythehairofmychimneychinchin.ThenIllhuff,andIllpuff,andIllblowyourhousein.Sohehuffed,a
28、ndhepuffed,andhepuffed,andhehuffed,andatlastheblewthehousedown,andheateupthelittlepig.Thethirdlittlepigmetamanwithaloadofbricks,andsaid:Please,man,givemethosebrickstobuildahousewith.Sothemangavehimthebricks,andhebuilthishousewiththem.Sothewolfcame,ashedidtotheotherlittlepigs,andsaid:Littlepig,little
29、pig,letmecomein.No,no,bythehairofmychimneychinchin.ThenIllhuff,andIllpuff,andIllblowyourhousein.Well,hehuffed,andhepuffed,andhehuffedandhepuffed,andhepuffedandhuffed;buthecouldnotgetthehousedown.Whenhefoundthathecouldnot,withallhishuffingandpuffing,blowthehousedown,hesaid:Littlepig,Iknowwherethereis
30、anicefieldofturnips.“Where?”saidthelittlepig.Oh,inMr.SmithsHome-field,andifyouwillbereadytomorrowmorningIwillcallforyou,andwewillgotogether,andgetsomefordinner.“Verywell,”saidthelittlepig,“Iwillbeready.Whattimedoyoumeantogo?”Oh,atsixoclock.Well,thelittlepiggotupatfive,andgottheturnipsbeforethewolfca
31、me(whichhedidaboutsix),whosaid:“Littlepig,areyouready?”Thelittlepigsaid:“Ready!Ihavebeenandcomebackagain,andgotanicepotfullfordinner.”Thewolffeltveryangryatthis,butthoughtthathewouldbeuptothelittlepigsomehoworother,sohesaid:“Littlepig,Iknowwherethereisaniceappletree.”“Where?”saidthepig.“DownatMerry-
32、garden,”repliedthewolf,“andifyouwillnotdeceivemeIwillcomeforyouatfiveoclocktomorrowandgetsomeapples.”Well,thelittlepigbustledupthenextmorningatfouroclock,andwentofffortheapples,hopingtogetbackbeforethewolfcame;buthehadfurthertogo,andhadtoclimbthetree,sothatjustashewascomingdownfromit,hesawthewolfcom
33、ing,which,asyoumaysuppose,frightenedhimverymuch.Whenthewolfcameuphesaid:Littlepig,what!areyouherebeforeme?Aretheyniceapples?“Yes,very,”saidthelittlepig.“Iwillthrowyoudownone.”Andhethrewitsofar,that,whilethewolfwasgonetopickitup,thelittlepigjumpeddownandranhome.Thenextdaythewolfcameagain,andsaidtothe
34、littlepig:“Littlepig,thereisafairatShacklingthisafternoon,willyougo?”“Ohyes,”saidthepig,“Iwillgo;whattimeshallyoubeready?”“Atthree,”saidthewolf.Sothelittlepigwentoffbeforethetimeasusual,andgottothefair,andboughtabutter-churn,whichhewasgoinghomewith,whenhesawthewolfcoming.Thenhecouldnottellwhattodo.S
35、ohegotintothechurntohide,andbysodoingturneditround,anditrolleddownthehillwiththepiginit,whichfrightenedthewolfsomuch,thatheranhomewithoutgoingtothefair.Hewenttothelittlepigshouse,andtoldhimhowfrightenedhehadbeenbyagreatroundthingwhichcamedownthehillpasthim.Thenthelittlepigsaid:Hah,Ifrightenedyou,the
36、n.Ihadbeentothefairandboughtabutter-churn,andwhenIsawyou,Igotintoit,androlleddownthehill.Thenthewolfwasveryangryindeed,anddeclaredhewouldeatupthelittlepig,andthathewouldgetdownthechimneyafterhim.Whenthelittlepigsawwhathewasabout,hehungonthepotfullofwater,andmadeupablazingfire,and,justasthewolfwascomingdown,tookoffthecover,andinfellthewolf;sothelittlepigputonthecoveragaininaninstant,boiledhimup,andatehimforsupper,andlivedhappyeverafterwards.