英语应用能力训练教程(公共类).doc

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1、Module 1 Air TravelScene 1 Booking Airline-TicketsTask Imagine you are planning to take a trip outside of the country. What information would you need to know about the flight, and what questions would you need to ask? Work in small groups to come up with different scenarios you could expect when bo

2、oking an airline ticket. Make a dialogue from your scenario.Cultural Tips什么时间预订机票比较合适? 预订越早越好。因为乘客所希望预订的航空公司的国际航班机位是有限的,预订越早越有利于乘客订到座位。预订以后,什么时间付款买票?航空公司一般把乘客的预订记录保留到起飞前7天以前。航班起飞前7天以内,航空公司不为任何乘客预订保留座位,航空公司要把余下的座位买给其他的乘客。航空公司的票价等级是如何划分的? 航空公司票价一般分为头等舱(first class)、公务舱(business class)和经济舱(economy clas

3、s)三种等级。 什么是机票的再确认手续? 按照国际航空惯例,对于往返和联程机票,如果在某地停留时间超过72小时,无论是否已订妥后续航班机位,客人均需要提前至少72小时在该地办理后续航班的机位再确认手续。一般方法是:打电话给航空公司告知是否按时乘坐后面航班继续旅行。否则,航空公司有权取消机位。 什么是国际机票的机场税? 国际机票的机场税是国外机场收取的税费,要求旅客在购票时一起付清。具体的税项及金额打印在机票上作为凭据。是否要交机场税以及机场税的多少是由乘客所去国家和城市决定的。国际机票的机场建设费(Airport Construction Fee)和机场税(Airport Tax)不是一回事,

4、由乘客在机场交纳.旅客最好在询价时问明报价是否含机场税并要求书面确认报价。 什么是正价票与特价票? 正价票(Full-price tickets)是指旅客购买的是航空公司正常票价,允许进行签转和更改,一年有效。此类价格高于特价票。特价票(Special tickets)是指旅客购买的是航空公司特殊优惠票价,不允许签转,有很多限制条件,有效期各异,但较便宜。什么是“OK”机票和“OPEN”机票? 购买机票和预订座位是两个相互紧密相关,但又不可等同的概念。也就是说,旅客买机票和买火车汽车票不一样,买了票,自然也就等于买了座位。所以购买机票后,还必须预订座位。凡是确定好座位的机票,都被称为“OK”票

5、。旅客持有确定好座位的机票,即可按上边的日期和航班号登机启程。 “OPEN”机票是相对“OK”机票而言的。凡是机票上的没有确定起飞具体时间,即没有预订妥座位的有效机票,都被称为“OPEN”机票。也就是说,购买机票而未预计座位,是不能登机的。只有既购买了机票,又确定妥座位才能登机。对于初次出国人员来说,搞清“OK”机票和“OPEN”机票的区别,是十分必要的。 Help: You may use some parts of the dialogues below. Sample DialoguesDialogue 1A=Traveler B=ClerkA: I want to fly to Bei

6、jing on Wednesday.B: Let me see whats available.A: Can you get me an evening flight?B: There is a flight leaving at half past eight.A: Thats fine. What time do I have to be at the airport?B: The check-in time is at six.Dialogue 2A=Clerk B=TravelerA: Good afternoon, China Airlines, Domestic Reservati

7、ons. Can I help you?B: Yes, Id like to make a reservation to Beijing for tomorrow.A: We have flights to Beijing every two hours from 7:00 a.m. to 9:00 p.m., so you dont need a reservation. Seats are available on a first come, first served basis.B: Oh, thats very convenient.Dialogue 3A=Traveler B=Cle

8、rkA: Id like to book a ticket to Shanghai.B: When would you like to fly?A: As soon as possible. Do you have a flight tomorrow?B: I will check, please hold on. Im sorry were all booked for tomorrow. Can I book you a ticket for the 3rd of September?A: That will be OK.B: How many people are there in yo

9、ur party?A: Just me this time.B: Will you be flying first class, business, or economy?A: Economy class will be fine.B: Round trip or one way?A: I would like to book a one way ticket.B: How would you like to pay, in cash or by credit card?A: I would like to pay by check.B: I am sorry, we do not accep

10、t checks.A: Ill pay by credit card then.B: Great. What name shall I put the reservation under?A: Lucy Green.B: Youre all set, Ms Green.A: Thanks a lot.B: Its my pleasure.Dialogue 4A=Clerk B=Traveler A: Hello! This is Air China Booking Office.B: Hello! Id like to confirm my flight reservation.A: May

11、I know your flight number, please?B: Its flight CA169, which leaves Beijing at 8:00 a.m. on January 20th.A: Oh, yes. Thats our regular flight to Nanchang. Your name, please.B: My name is Wang Li.A: Yes, here you are. Youre flying in economy class. Is that right?B: Oh, no. Im sure I made a reservatio

12、n for a first-class ticket.A: Let me check. Now, your ticket is in order. Thank you for calling to reconfirm.B: Im glad I called to check, I dont want to lose it.A: Quite right. If you dont confirm, the reservation will be cancelled 72 hours before the departure time. In order not to miss your fligh

13、t, I think you should pick up your ticket as early as possible. B: Ok. I will.New Words and Phrases airline 5Zlain n.航空公司;航线available 5veilbl a.可利用的;通用的book buk n.& vt.书, 书籍;预定confirm kn5f:m vt.证实, 肯定;批准 departure di5pB:tFEn.离开, 出发, 起程domestic dE5mestik a.本国的;家庭的economy i5kRnEmi n.经济;节约, 节省flight fl

14、ait n.航班;飞行reservation rezE5veiFEn n.预定, 预订regular 5regjulE a.规则的;整齐的Useful ExpressionsTraveler1. Are there any direct flights from Beijing to Paris? 从北京到纽约有直达的航班吗?2. I prefer to travel by the quickest route. 我想坐最快路线的航班。3. Are there any flights available tonight? 今晚还有哪趟航班有座?4. Can you tell me whethe

15、r the Flight No.316 from Toronto will arrive on time? 我想问一下从多伦多飞来的316航班是否会准点到达?5. We have a flight going there every day. Which day would you prefer?每天都有去往那里的航班。你想乘坐哪一天的航班?6. Id like to make a reservation going to Paris on June the 19th. 我想预订6月19日飞往巴黎的飞机票。7. Is there a non-stop flight to Beijing on

16、Saturday? 星期六有直飞北京的班机吗?8. Whats the flight number and departure time? 航班号和出发时间是多少?9. Could you reserve a seat for me? 你能为我预定一个机位吗?10. When will the next flight to Shanghai leave? 下一个去上海的航班什么时候发?11. How much is the ticket? 票价是多少?12. I want to know the luggage allowance. 我想了解一下行李的重量限制是多少。13. Id like t

17、o confirm my plane reservation.我想确认一下我的航班预订情况。14. Is it possible to change my booking to the day after tomorrow? 能不能将我的订票改到后天?15. How many days in advance can I book an air ticket? 我可以提前多少天预订飞机票?16. Is it possible to have a stopover at Changsha? 中途可以在长沙停留吗?17. What is the departure time of the morni

18、ng flight? 上午的航班几点起飞?Booking Agent/ Travel Agent1. Sorry, we have only first class left. 很抱歉,我们只剩下头等舱的票了。2. We are all sold out for tomorrow. 我们刚刚售完明天的票。3. You are all set. 您的一切都办妥了。4. Your seat is confirmed. 您的座位已确认过了。5. I have confirmed your flight.我已为您确认了航班。6. Sorry, its fully booked. Would you l

19、ike me to put you on the waiting list? 抱歉,都订满了。要不要将您列入候补名单?7. Aisle or window seat? 过道边上的座位还是靠窗的座位?8. Ill have the ticket sent to you. 我会让人把机票给您送过去。9. There are still seats available. 仍有空位。10. You dont need a reservation. 您不必预订机票。11. Which would you prefer,first class or economy? 你想要头等舱还是经济舱?Scene 2

20、 Check-in Procedures Task One of the first things you will need to do when you arrive at the airport is to check your luggage for your flight. Think about the different people you will need to converse with at the airport. Discuss what you might say to them and what questions they might ask you. In

21、a group, create several different dialogs you would have with these individuals. Cultural Tips至机场办理登机时间国际航班一般须提前23小时达到机场办理登机手续,航班起飞前1小时或30分钟停止办理。(具体每个航空公司办理登机截止时间各有所不同,详情可致电相关航空公司确认。)办登机手续的过程1.换登机牌。找到相应柜台,将机票、身份证交给机场值机人员。如果你有大件行李,就在这里托运,要注意托运的行李不要夹带违禁物品。之后,值机人员会将机票的旅客联、登机牌、行李票,身份证退回给你。 2.过安检。到安检通道,通

22、道口有个安检柜台,你将机票的旅客联、登机牌、身份证交给安检员,安检员审核没问题会在登机牌上面盖章。然后过安检门,随身带的物品要从安检门旁的X光安检机过去,你自己要从安检门通过。安检没问题就进候机厅。 3.候机。通过安检后,看看你登机牌上面会标明你的航班在哪个登机口登机,找到与登机口对应的候机厅,在那里等后广播通知登机。航空公司的免费托运行李规定的标准 美国、加拿大航线:可免费托运两件行李和允许随身携带一件手提行李。托运行李每件重量不超过32公斤,每件最大三边之和不超过158CM。 其它所有航线:可免费托运一件行李和允许随身携带一件手提行李,托运行李的重量为经济舱20公斤,公务舱30公斤,头等舱

23、40公斤。随身携带一件手提行李最大重量一般为5公斤,最大三边之和113CM(不分航线)。托运及携带行李重量各航空公司可能有例外情况,详情向相关航空公司查询。 登机手续办完后,你的身份证和机票,行李申报小票,还有登机牌会一并返还给你。然后你就到离境口等待广播你的航班。Help: You may use some parts of the dialogues below. Sample DialoguesDialogue 1A= Traveler B=OfficerA: Excuse me, miss. Im a transit passenger for Flight No.207. Can y

24、ou tell me where to go?B: Let me see. Your plane leaves from gate 12.You should go to Gate12 to board your plane.A: Wheres Gate 12?B: Take the escalator over there and turn left, youll see the sign.A: Thank you very much.Dialogue 2A=Officer B=TravelerA: Good morning. May I see your ticket and passpo

25、rt, please?B: Here you are.A: Thanks. Please put your baggage here. Ill check it through.B: No problem.A: How many pieces of luggage do you have?B: Only one.A: Please put your luggage on this scale.B: Ok. Is the flight on schedule?A: There will be a 10-minute delay, so your flight will be boarding i

26、n about an hour.Dialogue 3A=Officer B=TravelerA: Can I help you?B: Is this where I pay the airport tax?A: Yes, sir. How many?B: Im sorry, but Ive never done this before. How many what?A: How many people are you paying the tax for?B: My wife and I. Its just the two of us.A: 100 yuan each, 200 yuan fo

27、r the both of you.B: Oh, OK. Heres 200 yuan.A: Here are your receipts.B: Thanks. What do I do now?A: Just give these receipts to the lady at the door to immigration. Dont worry. Shell ask for them from you.B: Oh, its a bit confusing.A: We are all the same the first time we travel overseas. You guys

28、have a nice trip.B: Thanks a lot.New Words and Phrasesboard bC:d v.上(船、车等) confusing kEn5fju:ziN adj.delay di5lei vt.混淆的, 混乱的推迟;耽搁;延误escalator 5eskEleitE n.电动扶梯immigration imi5greiFEn n.外来的移民, 移居入境luggage 5lQgidV n.行李;皮箱, 皮包passenger 5pAsindVE n.乘客, 旅客, 过路人receipt ri5si:t n.收条, 收据schedule 5skedVu:l

29、n.& v.时间表, 计划表, 议事日程;预定, 制表, 安排tax tAks n.税, 税款 transit 5trAnsit n.经过, 通行Useful ExpressionsCheck-in Clerk1. May I have your ticket and passport, please? 请出示您的机票和护照。2. Here is your ticket and passport, and here is your boarding pass and baggage checks. 这是您的机票和护照,这是您的登机牌和行李牌。3. Please show your passpo

30、rt at the counter. 请到柜台出示您的护照。4. Carry on baggage does not need to be weighed. 手提行李不用过磅。5. Please go upstairs and proceed through the security check and immigration. 请上楼通过安全检查并办理出境手续。6. I have to check your bag before you go on board. 在您登机前我得检查一下您的包。7. Your luggage checks are attached to the ticket

31、cover. 您的行李牌贴在机票的背面了。8. Do you have any baggage to check in?您有行李要托运吗?9. Please put your two pieces of baggage on the conveyer belt one by one.请您把两件行李一件一件地放在传送带上。10. These are your baggage checks. 这些是您的行李提单。11. Please put the baggage on the scale. 请把行李放在磅秤上。12. Your luggage is all checked in. The oth

32、er bags may be carried on the plane with you. 您行李的托运手续已经办妥,其余的东西可以随身携带。13. Boarding is delayed. 登机推迟了。Traveler1. Tell me the gate number, please. 请告诉我登机口号码。2. Where is Gate 2? 2号登机口在哪里?3. When will the flight begin boarding? 航班什么时候开始登机?4. How much carry on luggage am I allowed? 我可以带多少件手提行李?5. Is thi

33、s the line for the flight to Shenzhen at 3:15 pm.? 下午3点15分飞往深圳的航班是在这排队吗?6. Where should I go after checking in? 办完登机手续后我应往哪里走?7. Which way is the security check counter? 哪个是安全检查的柜台?8. Could you show me how to fill in the declaration? 您可以告诉我怎样填写申报表吗?9. Could you tell me how to fill in this form? 请告诉我

34、如何填写这张表格?10. Here is my ticket. 这是我的机票。11. I have a bag to check in. 我有件行李要办托运手续。12. Where is the check-in counter? 托运行李的柜台在哪?13. What should I do with my checked luggage? 我应该怎样处理我已托运的行李?14. Ill take them out as carry-on baggage. 我要把他们拿出来作为手提行李。Scene 3 Getting Aboard a Flight Task Flying for the fir

35、st time is always a nervous yet exciting experience. What do you do when you enter the plane? Where do you sit? What do you do if you get sick while flying? While we hope for the best, one should always be prepared for any situation. Work with a partner and come up with questions you might have when

36、 youre on the plane, then take turns acting out different scenarios using those questions.Cultural Tips登机听到登机广播后,你就到登机口将登机牌交服务人员,服务人员从登机牌撕下一部分,其他部分交回给你,你持登机牌上飞机。 找机上位置登机牌上标明有你的位置,如:5D、11C,数字代表第几排,每排的座位是按A、B、C、D、E、F。飞机上的座位号标在放行李的舱壁(座位上方)。找到你的位置坐下,扣上安全带,起飞前关掉手机。 餐饮在飞行时,航空公司有免费饮料派发,长航线如在进餐时间,会有免费餐食供应,短

37、航线就派点心。 到达目的飞机到达目的站后,如果你有托运行李,记得去取行李,在出口的通道上会有取行李的地方。如何拥有舒适的乘机旅行?1. 穿几层宽松,舒适的衣服,以方便根据气温的变化增减衣物。飞机上冷气通常开得很大,所以应比你预想的再多带点衣物。2. 带齐所有飞行中你会用到的东西,包括书,杂志,立体声耳机等,把它们放在一个小包里。3. 在飞机起飞和着陆时咀嚼口香糖,可避免海拔高度的变化引起耳部不适。4. 在飞机起飞前后和飞行过程中应做些肢体伸展运动防止肌肉痉挛。在通道来回走走,扭扭脖子,转动肩膀和腰部。5. 避免吃咸味花生之类的咸味食物,因为那会使你口渴,可吃些水果。飞行时喝水量应为你平时摄入量

38、的两倍。6. 在面部和双手擦些滋润霜,以避免空气循环引起的干燥。坐在座位上时,把双脚抬高些,并转动脚踝,以保持血液循环畅通。7. 飞机起飞前吃些便餐,饭菜宜清淡。8. 如有需要,飞机起飞前半小时到一小时可吃一片晕机药。9. 飞行中应避免饮用含酒精的饮料,酒精会导致时差综合症和脱水现象。Help: You may use some parts of the dialogues below. Sample DialoguesDialogue 1A=Flight attendant B=PassengerA: Good morning. Welcome aboard.B: Thank you. Co

39、uld you direct me to my seat?A: Sure. May I see your boarding pass, please?B: Yes, here it is.A: Its 6-J. Your seat is in the middle of the cabin on the left. This way, please. Here we are. The window seat, sir.B: Thank you very much.A: You are welcome.Dialogue 2A= Passenger B= Flight attendantA: Ex

40、cuse me. Do you think well have a smooth flight?B: Yes, I think so. The weather is very mild today. Theres nothing to worry about. Do you feel alright?A: Yes, Im OK. Thank you.B: If you want to relax, you can push the seat back into a reclining position by pressing the button on the armrest. Ill ser

41、ve you something to drink in a few minutes.(After a while)B: Would you like coffee, tea, coke, or ice water, sir?A: Do you have any juice?B: Yes, orange, pineapple, and tomato, sir.A: A glass of orange juice, please.B: OK. Here you are.A: Thank you very much.Dialogue 3A= Passenger B= Flight attendan

42、tA: Excuse me, Miss. Im feeling a little queasy. I think Im going to vomit. Can I bother you for some ice water, please?B: Sure, sir. But can I suggest a cup of warm water instead? I think it may help settle your stomach.A: Please.B: You can find an airsick bag in the seat pocket in front of you.A:

43、Thank you very much for your kindness.B: You are welcome. Ill be back with the warm water in a minute.Dialogue 4A= Passenger B= Flight attendantA: Excuse me, Miss. I want to listen to the music. Could you show me how to adjust it?B: Certainly. There are several kinds of music. What would you like to

44、 listen to?A: I like listening to classical music.B: OK, here it is. Can you hear it?A: Yes. Which channel is for opera?B: The last one clockwise.A: Oh, I have got it. New Words and Phrasesadjust 5dVQst vt.调整,调节;校正cabin 5kAbin n.船舱,机舱clockwise 5klCkwaiz adj.顺时针方向转的recline ri5klain vt.使斜靠queasy 5kwi:

45、zi adj.恶心的,欲吐的vomit 5vCmit v.呕吐 Useful ExpressionsTraveler1. Will you show me to my seat, please? 请带我到我的座位好吗?2. May I change my seat please? 我可以换座位吗?3. Excuse me, but where is seat 33A? 请问座位33A在哪里?4. Can you show me where my seat is? 您能告诉我的座位在哪里吗?5. Show me to my seat, please. 请带我到我的座位。6. Is this my

46、 seat? 这是我的位子吗?7. May I take this seat? 我可以坐这个位子吗?8. Would you mind trading seats with me? 您介意和我换一下座位吗?9. I prefer a window seat. 我比较喜欢靠窗口的座位。10. I wonder if I could change my seat to the front. 不知道我能不能把座位换到前面。11. May I leave my baggage there? 我的行李可以放在那里吗? 12. How do you adjust this seat? 这座椅怎么调整?13. Do you have anything to read? 有什么可供阅读的?14. Can you explain how to fasten the seat belt? 能告诉我如何系安全带吗?15. Please

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