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1、平衡记分卡（Balanced Scorecard）概要企业资源管理研究中心（企业资源管理研究中心（AMTAMT）整理整理 学习与成长 -雇员满意度 -团队精神 -信息利用程度 财务-成本最优使命使命愿景愿景战略战略 客户客户 -客户满意度客户满意度 内部运营流程内部运营流程-有效的内部控制有效的内部控制-有效的供应商管理有效的供应商管理-综合利用多种获得资源的途径综合利用多种获得资源的途径-流程不断改进流程不断改进平衡记分卡的目标与衡量方法 MISSIONTo provide acquisition and assistance services tosupport accomplishmen
2、t of the Departmentsprogrammatic goals and objectives.STRATEGYTo change the present systems culture,managementsystems,and line processes consistent with theprinciples of Quality Management,in order to establish and maintain:a customer focus,a sense ofurgency,continuous and breakthrough processimprov
3、ement,and an emphasis on results.VISIONTo deliver on a timely basis the best value productor service to our customers while maintainingthe publics trust and fulfilling public policy objectives.CUSTOMER-Customer SatisfactionCUSTOMER PERSPECTIVEA-6Customer Satisfaction CORE Customer Satisfaction Index
4、Data Source:Customer Climate SurveyAlso,documented results from formal Baldrige,Presidential or Energy QualityAward Self-Assessments and Site VisitEvaluationsElements:Timeliness:Extent of customersatisfaction with timeliness ofprocurement processing;planningactivities;and on-going communicationsQual
5、ity:Extent of customer satisfactionwith the quality of procurement servicesCommunications:Extent to whichprocurement communicates accurate information which impacts the workof my organization 85%customer satisfaction rating in 1998(90%in 1999,95%in 2000)CUSTOMER PERSPECTIVE OBJECTIVE MEASURE NATIONA
6、L TARGET A-7CUSTOMER PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET (Appropriate targets will be negotiated between the Cognizant DOE ContractingOfficer and the contractor purchasingorganization)Customer Satisfaction (Cont.)OPTIONAL Data Source:Real-time Transactional Survey(if appropriate)Elements M
7、enu:ScheduleCostBest ValuePerformance against standard/commitmentOverall Satisfaction A-8 INTERNAL BUSINESS PROCESSES-Effective Internal Controls-Effective Supplier Management-Effective Utilization of Alternate Procurerment Approaches-Streamlined Processes-Acquisition Process-Good Corporate Citizens
8、hip through PurchasingINTERNAL BUSINESS PROCESS PERSPECTIVEA-13Effective Internal ControlsData Source:Transactional reviewof purchasing files,review boards andLocal Purchasing InformationSystems(LPIS)Effective Supplier ManagementData Source:LPISEffective Utilization of AlternateProcurement Approache
9、sData Source:LPISCore:%of systems in full compliance with stakeholder requirements(e.g.,applicablelaws,regulations,terms and conditions ofcontracts,ethics,etc.)based on self-assessmentand subject to fatal flaw considerationsCore:%Delivery on-timeOptional:Supplier SatisfactionPrequalified suppliers a
10、s a%of all suppliers Rejection rates due to non-conformance to contract requirementsCore:Optimum%of transactions placed by users(JIT,Procurement Card,etc.divided by thesum of total transactions)Optional:%utilization of ICPT and other leveraged purchases%of RFPs over$100K issued electronically A-14Me
11、ets or exceeds expectations85%on-time delivery(includes JIT)(Appropriate targets will be negotiated between the Cognizant DOE ContractingOfficer and the contractor purchasingorganization)INTERNAL BUSINESS PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET Streamlined ProcessesData Source:LPISAcquisition
12、ProcessData Source:LPISGood Corporate Citizenship throughPurchasingData Source:Local goals as negotiatedwith cognizant DOE officeCore:Number of critical processes reengineered/redesigned.or re-validatedOptional:%purchase action utilization of ElectronicCommerceCore:Average cycle time(exception:Procu
13、rementCard)Optional:Average cycle time($100,000)Core:%of economic and social diversity andlocal participation program goals achieved,including:SB and SDB Goals Regional/Local Outreach/Support Good Neighbor Program A-15 Two annually20 days cycle time(CAPS)Specific negotiations with local DOEOfficeINT
14、ERNAL BUSINESS PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET LEARNING AND GROWTH-Employee Satisfaction-Employee Alignment-Information AvailabilityLEARNING AND GROWTH PERSPECTIVEA-21Employee SatisfactionData Source:Employee Climate SurveyAlso,documented results from formal Baldrige,Presidential or En
15、ergy QualityAward Self-Assessments and Site VisitEvaluationsEmployee AlignmentData Source:Employee PerformanceAppraisals and Local Purchasing Information Systems as appropriateInformation AvailabilityLocal Purchasing Information Systemsas appropriate LEARNING AND GROWTH PERSPECTIVE OBJECTIVE MEASURE
16、 NATIONAL TARGET Core:Employee Satisfaction IndexEmployee Satisfaction Index includes datafrom employee survey,focus groups,absenteeism,and voluntary terminationsCore:Employee Alignment%of employeeswhose actual performance is aligned with Key Success FactorsCore:Information Availability MeasureThis
17、is a measure of useful information(e.g.,policies,procedures,operationalreports)available to employees (Appropriate targets will be negotiated between the Cognizant DOE Contracting Officer and the contractor purchasing organization.)90%aligned90%of work groups have the datathey need to do their jobs
18、A-22 FINANCIAL-Optimum Cost Efficiency of Purchasing OperationsFINANCIAL PERSPECTIVEA-27Optimum Cost Efficiency ofPurchasing Operations Data Source:Local Purchasing Information Systems.Core:Cost to Spend Ratio:Purchasing Operationsoperating costs(labor plus overhead)dividedby purchasing obligations A-28FINANCIAL PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET(Appropriate targets will be negotiatedbetween the Cognizant DOE ContractingOfficer and the contractor purchasingorganizational)谢谢 谢谢1月-2310:26:4710:2610:261月-231月-2310:2610:2610:26:471月-231月-2310:26:472023/1/18 10:26:47